Model Showroom
Recent Reviews from AutoNation Toyota Mall of Georgia
4
Quick and good overall service. Friendly and courteous customer care.
yakub dure
Jan 27, 2023
5
My family and I had an excellent experience. We found the exact car I wanted and Adriana was very patient with my indecisiveness. I highly recommend Adriana Suarez, she is the best! She is amazing and went above and beyond when it came to fixing some minor car stuff and the process went really smoothly. Overall happy with my experience, thank you Adriana and Toyota Mall of GA!
Selena Vega
Jan 27, 2023
5
Very nice and helpful sales person
Dung Tran
Jan 27, 2023
5
Excelente servicio. Muchas gracias a Perla por toda su atención. Muy buena actitud y comedida a nuestra necesidad. Muy atenta.
francy elena ocampo gonzalez
Jan 26, 2023
5
Luis Guzman y Mehdy Saldaña, gracias por tan excelente atención y asesoría al ayudarnos a comprar un Toyota Corola, lo más interesante de estas dos personas es que los considero altamente calificados, con una paciencia increíble y la ayuda que le dan a las personas de acuerdo a sus necesidades y posibilidades. Si vienes a AutoNation pregunta por ellos y confirmarás que con todo lo que he escrito ☝️aún me quedo corta. Gracias!!!’
Fanny Velez
Jan 26, 2023
5
Very professional. Car was serviced in a very timely manner.
Ashley Edmondson
Jan 26, 2023
5
10/10 every time i visit. Always fast and great services with Allen and Glen. The only people I trust with my car business and am always recommending to others!
Kimberly Vasquez
Jan 25, 2023
5
Angélica Bonilla excelente asesoría en español súper buen precio y una atención excelente
Jaime Vasquez
Jan 25, 2023
5
Excelente servicio. Perla fue nuestra vendedora. Muy atenta a nuestras necesidades. Se tomó su tiempo en mostrarnos opciones y no nos presionó. La recomiendo 100%. Fue un proceso muy agradable. Gracias también a nuestro financista Gabriel Leon, muy amable.
Alexandra Garcia
Jan 25, 2023
5
As I was driving off I thought to myself I have not had one bad experience at this dealership and that?s why I keep going back. Everyone is so kind and so helpful! I could go to a closer Toyota dealer to have my car serviced but auto nation mall of Georgia hands down has won my business!
Brooke Switzer
Jan 25, 2023
2
The sales process was inundated with lies and deception.
Andrew Smith
Jan 25, 2023
5
Very good service every time I visit for my vehicle service
cloey lee
Jan 24, 2023
5
It was a pleasure dealing with Perla Today. Not pushy at all. Great to work with and we are very happy with her service and our new Tacoma.
Maricela Cintron
Jan 24, 2023
5
Excellent customer service all the way around! I had the pleasure of having Ralph as my dealer at AutoNation and he made my experience a great one! Unlike my previous car buying experiences I did not feel pressured into anything or overwhelmed at all, I felt like family, they actually listened to me. Every person I dealt with was beyond friendly and so helpful. Even after I had drove off the lot Ralph was still in touch with me to make sure I understood all the aspects of the car I bought and to see if I had any questions. I would recommend them to anyone.
Andrew Wiley
Jan 24, 2023
5
Shannon is very knowledgeable and super charming. I didn't have an appointment but he made sure I got in and out in a very reasonable timing. If you have any questions or concern, he is the to go to guy. I recommend going to Shannon every time !!! :)
Tammy T
Jan 24, 2023
5
Quick and excellent service everything on point
Eric224
Jan 24, 2023
5
I was attended by Mrs. Genesis in a very kind manner, I received the information I needed at all, my time of waiting was fast, all the place was quite clean and organized. Not complaints of any kind.
ANDRESAGUIAR
Jan 24, 2023
5
Chris did a good job with my service and getting a quote for running boards.
Susan Hollis
Jan 24, 2023
5
Perfect service and on time with no appointments did everything that I requested
Matei Gruian
Jan 24, 2023
5
Very quick and efficient. Did not have an appointment for an oil change and got out in less than an hour!
Martha Huertas
Jan 24, 2023
5
Me sent� como en casa cuando llegue al dealer de Toyota mall of Georgia
Luz Iparraguirre Saldivar
Jan 24, 2023
5
Best service around! Best service advisor too. Alen K always advises me properly, listens, and helps me make the decisions. I won?t go anywhere else!
Daniel Cook
Jan 24, 2023
5
Muy cariñosa, me sentí en familia y además me busco la mejor opción, mil gracias corazón 😍🥰😘
vyc Mendez
Jan 23, 2023
5
Angelica Bonilla ótima vendedora. Super Recomendo. Para todos que estão procurando comprar um novo ou usado é só procurar por ela.
Wilson Rafael Fernandes
Jan 23, 2023
5
Mr. Map, Toyota staff, kindly helped me to fix Check Hybrid System. I appreciate you all! Ms. Genesis helped a lot as well. I appreciate you all!
Timothy Cho
Jan 23, 2023
5
Angelica Bonilla ,she is the best,great attendance,kind and helpful.
Re Bar
Jan 23, 2023
5
Allen was great customer service person he made sure he explained everything that was being done to the car and the team was very fast it took less than a hour great work great service thank you
Nijereiah Johnson
Jan 23, 2023
5
The folks were nice.
Michael McCarthy
Jan 23, 2023
5
Una experiencia única, buen trato y servicio rápido
Luz Sagastegui
Jan 23, 2023
5
We were very well attended by Angelica Bonilla, we really liked how we were attended, I recommend!
Junior Leite
Jan 23, 2023
5
Amazing service and our sales member Vinicio was excellent! Helped us find the right car for us and at a decent price considering the market! 10/10 recommend!
Julian Maluret
Jan 23, 2023
5
Best service around! Best service advisor too. Alen K always advises me properly, listens, and helps me make the decisions. I won’t go anywhere else!
Amy Cook
Jan 23, 2023
5
A good day! LEZLIE was prompt, courteous, genuine and never “sales” like. She was there for us as we shopped for our daughter’s first car and wanted us happy. Confident but humble about her knowledge of the cars and functions and relatable. The used car was detailed like brand new and we had no complaints at all! Wonderful experience and will be back! Thanks Lezlie!
Melinda DeMaria
Jan 22, 2023
5
was very kind
임석근
Jan 21, 2023
5
Outstanding
XiscoXavi
Jan 21, 2023
3
I went to see their inventory and spoke to one of their sales reps but the deal breaker for me was that they add thousands of dollars on add ons that don't add any value on every vehicle on the lot went to athens toyota and got a great deal on a 2023 highlander limited AWD
Oscar Mendez Mendez
Jan 21, 2023
5
This is by far one of the best dealerships I have been too. Everyone there is very welcoming and friendly. I recommend them to everyone looking for a Toyota. Luis, Travis and Younes all helped me with the car I wanted. They are such a great team of people to work with. For all your Toyota needs, this is the place to go. 100% recommend!
Nawal K
Jan 21, 2023
5
Amazing service from my sales man Yves. Not only did he have the best personality he made buying my car super easy. He took things slow with me, answered all my questions, and broke everything down so I understand every step of the way. 100% would recommend Yves as your salesman, he'll make everything stress-free and treat you just like family. I'll definitely be returning in the future to make more purchases! 10/10 experience!
NatsuoxOkami
Jan 21, 2023
5
I naught my 2022 RAV4 last year and absolutely love it. Everyone who helped me through the buying process was absolutely wonderful. Every time I come in to get my car serviced, I have the best experience. Alen is so precious and makes me feel so welcomed and makes sure I’m up to date on everything I need and that is done to my car. I look forward to coming to get service done here and drive a little further just to be at this dealership to have my car serviced. I tell people about this dealership all the time. Thank you all that helps make my experience wonderful.
heidi ramey
Jan 20, 2023
1
They have a $14,000 mark up on a base model Tacoma. I just laughed in the sales guys face and left
Marty K
Jan 20, 2023
5
Love coming to this location just because Alen K. always gives me the best service! I trust him with any of my services and questions pertaining my vehicle and he always gets the job done in a timely manner. 5 star customer service for sure!
Maricela Gamboa
Jan 20, 2023
5
William was very informative. He clearly understands everything there is to know about Toyotas. I came in for a quick rundown on the Camry, and he assisted me in exploring all of my options!! Excellent customer service!
Linzey Nguyen
Jan 20, 2023
5
Was greeted very friendly. Fast service. Excellent customer service. Will definitely return.
Jyn Vang
Jan 20, 2023
5
Went in looking for more information about Toyota Camrys and William Lee helped us a lot! He was very clear and knowledgeable and helped cleared up any questions or concerns I had. Thank you William and Toyota Mall of Georgia!
Casey Albright
Jan 20, 2023
5
Angelica es muy excelente. Gracias
BRENDA SANTOS
Jan 20, 2023
5
Service has always been good. They never push for extra work. Service Advisors are good and let you know exactly what they are doing.
Parthurp
Jan 20, 2023
5
He went over everything needed on the car next time
Kenyeakey
Jan 20, 2023
3
No estoy muy satisfecho con mi Toyota Camry por que el mismo día que lo compre lo manejé en el freeway 400 empezó a temblar mucho lo lleve a que lo arregle y específicamente si lo arreglaron le tuvieron que cambiar 2 llantas problema
David8mate8
Jan 20, 2023
5
I love this place, they truly cares about what I need and I had all the information required to make right decision. Makehi Osten (dealer sales person) was so kind and had all information to make rhe right decision in purchasing my new car. I highly recommend this dealership to other people.
Mi Kim
Jan 20, 2023
5
Very easy and fast from arrival. I left my car and immediately they attended me. I went to the counter with the customer service lady and her attention was respectful and courteous. Likewise for the exit. The waiting area is very nice!
Merluis Rojas
Jan 20, 2023
5
The experience was amazing ! Perla, was the associate that helped me. She was extremely sweet, personable and answered every question I had asked. She made the process of buying a new car a lot easier! I would definitely recommend going to see her !!
Esmirna Salcido
Jan 20, 2023
5
Best Toyota dealership around! Always a pleasure service experience!
Brian Oneal
Jan 20, 2023
5
THE BEST EXPERIENCE EVER! Ethan Frias is a very knowledgeable young man who answered every question I had. Quite refreshing compared to the rest of the country when it comes to car salesmen. He was very patient and understanding when it came to me not being able to make a decision, which is exactly why I would recommend this dealership to everyone. Very easy to see why people would want to buy from him and the dealership.
Tyler M
Jan 19, 2023
5
The dealership has good selection of vehicles. Ethan Frias is a very professional salesperson. Ethan knew extensively about each model and had great communication skills.
Tabatha Singh
Jan 19, 2023
5
Excellent service and completed quickly. David was very professional and helpful. Waiting area was nice and clean.
Sue Williamson
Jan 19, 2023
5
Alen in service is great. He is the only reason why I come to this location. He is always helpful and pleasant. He goes out of his way to make sure my car is taken care of and will tell me what I need to do. He always his the customer interest at heart. He never pressured me into get anything done to my car. He explained everything and let me make the decision. I only come to have my car serviced when he is there.
Samira Rose
Jan 19, 2023
5
Great customer service and they worked pretty quickly. I've never had an issue here. They actually have a great little café inside as well if you need to wait for your vehicle to be maintained.
Rob Kazer
Jan 19, 2023
5
Great experience at the dealership! Ethan Frias was very knowledgeable and attentive throughout our visit. He was very informative and able to answer all our questions.
Raveena Singh
Jan 19, 2023
5
Ethan was very informative, I have been doing a lot of research on the kind of truck I need and it quickly became overwhelming with all the options but he was able to make everything a simple process.
Nicholas Peterson
Jan 19, 2023
5
Always a great experience. Map is the man!
Natalie Cuel
Jan 19, 2023
5
Dianelis is always very professional and solve my car problems immediately.
Marysol Crumbley
Jan 19, 2023
5
The service was awesome and the customer service team was very friendly .
Marlen Vicencio
Jan 19, 2023
3
The reason for 3 stars is, they waited until we purchased the vehicle to inform us that it only comes with one fob. That the second one will be mailed later by toyota. Come to find out that it will be April or may before they even start sending out second fobs. That is horrible customer service.
Jeffery Jerome
Jan 19, 2023
5
William was very personable, kind and knowledgeable. Enjoyed having him review inventory and features of currently cars on your lot. Thank you William
Haskell Colclough
Jan 19, 2023
5
I definitely recommend coming here to purchase a car. Perla, who helped me, is very attentive and insightful. Her and Jose make sure to help you as much as possible, as well as help you in finding a car that is suitable for you. They both made buying my Camry easy and enjoyable. They are definitely the two to ask for when buying a car here ! AMAZING EXPERIENCE !!!
Esmirna Salcido
Jan 19, 2023
5
Toyota mall of Georgia is a perfect place to do your service. Map was so awesome the last time I did my service, so friendly with a good sense of humor. Very fast job, few minutes I was out.. I appreciate you guys. Thanks
Emmanuel Eisiri
Jan 19, 2023
5
I had an amazing experience. The service manager over heard a conversation of me explaining to someone that I had lifetime oil changes. He helped me understand that not all Toyota dealers offer the same perks and to consult with the dealership that I purchased the vehicle. He was very professional and through with his explanation
Derrick Morrow
Jan 19, 2023
5
Our salesman William was really great, knowledgeable, and efficient. He was accommodating and was always very willing to let us see all our options while looking for a car here, definitely recommend him as a go to guy!
David Bui
Jan 19, 2023
5
Amazing customer service from the service department , thank you very much for taking me in so late .
Cesar “DaGreatestOne”
Jan 19, 2023
5
Great service again, everyone is courteous and respectful.
.H.R.K.
Jan 19, 2023
5
Had an amazing time at Toyota Mall of Georgia!! Made buying my vehicle a joy!. When your ready to buy ask for Andres Llano! Professional, approachable, and easy to deal with!. Thank you again Toyota Mall of Georgia!! And an even bigger thank you to Andres Llano!!
gustavo cambron
Jan 18, 2023
5
Excelente servicio recibí del vendedor Mehdy Saldana, amable, responsable, encantada con su trato hacia mi, lo recomiendo 100% gracias MEHDY SALDANA, gracias Toyota
Xsawiz 3218
Jan 18, 2023
5
Estoy impresionada con la calidad de trabajo y esfuerzo por parte de Luis Guzman y Mehdy! Mi experiencia fue sumamente grata y se adaptaron a mis necesitades y excedieron cualquier expectativa que tuve antes de ser atendida por ellos. Luis se encargo de informarme hasta el mas minimo detalle, su atencion al cliente es increible y el personal financiero tambien se porto fantastico! Tienen una cliente de por vida y recomendare a todo el que este interesado en tener una experiencia fenomenal a la hora de comprar un carro!
Veronica Bohorquez
Jan 18, 2023
5
Very pleased with this dealership. My salesman David was awesome. Very happy with my 2023 RAV4 Limited. Will most likely purchase another vehicle here in the next 6 months.
Todd Walsh
Jan 18, 2023
1
I call in advance to verify if they have a truck before I get there. but the surprise was that none of the trucks prices that they have advertise are the real prices, prices are above 10K - 15K! None a single one! I asked for several. I lost my time with this fake advertisement.
O Tamez
Jan 18, 2023
5
The service was great as usual. My service person, I believe Shannon and he was attentive to my immediate needs regarding my vehicle. And gave me great recommendations. I will be back in the next 5,000 miles.
Natalie Davis
Jan 18, 2023
5
Excelente atención y disposición esmerada en recibirme. Que sigan los éxitos de La Señorita Isabel De Biasi
Luis Torrellas
Jan 18, 2023
5
My nephew Frank Giannetti is always super informative. He is thorough in explaining the features of the vehicles he is selling. Excited to pick up our Tundra once it arrives! Thank you Franky!
Jeff Giannetti
Jan 18, 2023
5
Increíble atención de parte de Isabel De Biasi, una increíble persona nos atendió súper bien!! Súper recomendada un 10/10
Jaiger Torrellas
Jan 18, 2023
5
Juan was a great help when I was browsing for cars! Definitely recommend going to him for assistance. And he’s bilingual!
Isabella G
Jan 18, 2023
5
I had the opportunity to meet with Karol Hurtado, Customer Relations Manager. She listened to my concerns and was able to address all the issues I encountered during my purchase experience. Her professional etiquette is a true representation of great customer service. Thank you for listening!
Carlos Rivera
Jan 18, 2023
5
Working with Frank was an absolute joy! Not only was he super knowledgeable about everything they had on site, but he was able to perfectly recommend a car for me and my family! The entire process was smooth and professional, and I will ONLY be buying cars from Frank in the future! Wish I could give 6 out of 5 stars!
Bubba Nesh
Jan 18, 2023
5
Great experience working with Alen Kadiric. He is knowledgeable, courteous and very professional and offers advice on recommended service for optimal performance of my vehicle. I highly recommend doing business with Alen K. at Toyota Mall of Georgia. There they care about their customers and it is reflected in their service providers and staff. Tell Alen I recommended him...Great Guy, Great Customer Service! Annette Lawal, Realtor®
Annette Lawal
Jan 18, 2023
5
Estuve hablando con la vendedora Gabriela me estuvo asesorando para la próxima compra de mi vehículo Actualmente posee un Toyota Corola y hecho mis servicios preventivos con los chicos de mantenimiento Me parece un excelente lugar con muy buenos precios excelentes vehículos un lugar limpio de gente honesta recomendando 100% a Gabriela
Manuel Alejandro Quero
Jan 18, 2023
5
Este lugar es realmente completo… cuenta con espacios amplios y cómodos para estar, un inventario variado de vehículos y un personal muy ameno y servicial… es un lugar donde puedes ir todas las veces y sentirte bien… y cuentan con spa de uñas y masajes gratis! Increíble!👏👏👏👏
Gabriela Quero
Jan 18, 2023
5
Excellent people, excellent work done
Tahseen Ahmed
Jan 17, 2023
5
Espectacular 👌
Marleny Palacios
Jan 17, 2023
5
I purchased my Sienna van from Stone Mountain Toyota. I would always take it to a quick service station but it wasn’t until I took it to Mall of Georgia Toyota to have a recall performed. I was helped by a service advisor by the name of Shannon. She greeted me with a smile took my information and asked me what brings me in today. After talking to her about the recall. She informed me of what’s going to be performed and what the vehicle is needing moving forward. She never forced me to buy anything but inform me of the importance of everything. I didn’t get anything done that day outside of the recall. But it set the tone for the experience I could expect from Shannon and Mall of Georgia Toyota. From 36,000 miles two now I have 109,000 miles. Shannon has and will always be my service advisor. Dealerships always get the bad rip. But as long as there are service advisors like Shannon they can change the perception. Thanks again Shannon for another great service experience.
Lionel Ledlum
Jan 17, 2023
5
Excellent service
Linx Richard
Jan 17, 2023
5
(Joshua) was very helpful of making sure I find the car I really want and not giving up by providing multiple options in my budge range.
Joshie
Jan 17, 2023
5
The staff here have just been wonderful! We made an appointment to test drive a vehicle and they were on time and ready for us. We drove and loved the car and Jorge and Travis worked with us on financing and were more than accomodating on accessories! Would definitely recommend!
Cassie Lee
Jan 17, 2023
5
It's never easy to get car maintenance done but these guys made it so. David Sutherland was attentive, professional and polite! He was eager to help me when I returned for another issue and got others to take a look at my car right away. Paul Kim was extremely pleasant and professional helping me get my rental and when I returned the rental he accompanied me to the car to make sure it sounded good and I was satisfied.
Miller
Jan 17, 2023
5
The staff was friendly and they kept me up to date on everything. I did not have to wait long even though it was very busy.
Jayce
Jan 17, 2023
5
Great service. Fast
Nicholas Martyak
Jan 16, 2023
5
Alen did an amazing job! Explained everything well with every questioned I had.
Nayeli Angulo
Jan 16, 2023
5
Great service and people!
Mike Heller
Jan 16, 2023
4
Easy experience as always. Every time I go into a dealership I do feel like they are just trying to get me to spend money , but Al did make me feel that way. He made it seem like he genuinely cared about the maintenance of my car. Along with taking in consideration of me having my daughter with me and the wait time , he helped me get a ride home with the ride service.
Chyrel Mitchell
Jan 16, 2023
5
Me atendieron Gabriela y Jacker todo perfecto, la atencion fue impecable, sali con mi carro nuevo, no me falto el chocolate caliente, recomiendo especialmente la atencion... nada de que quejarme
Ana Gonzalez
Jan 16, 2023
5
Went in for routine maintenance. Map made the process easy. He let me know what was needed. Great communication.
Kathryn Phebus
Jan 16, 2023
5
Easy. Dropped off car. Received a call 1 1/2 hours later stating my car was ready for pickup.
Colleen
Jan 16, 2023
5
I was looking for a truck And With the help of miguel Acosta I got a good deal the perfect Deal to me!! I was really pleased with he's help And Whoever's looking for a car or a truck go and talk to miguel he will take care of you I went to diferent dealerships and I was surprised by autonation toyota mall of Georgia I found what I was looking for Thank you!! So much
saul gudino
Jan 15, 2023
5
Raul is an amazing guy. Very helpful and determined to get the car I wanted!
Deonnie Janaday
Jan 15, 2023
5
We purchased a new Toyota 4 Runner from Mall of GA Toyota and it was a smooth and easy transaction. Our sales person William (Will) and his sales manager (Bill) we both very helpful and made it not stressful at all. I would highly recommend Toyota Mall of GA to anyone looking. Even though inventory is low they were great at letting us know what was coming in and also when it arrived. It was a great experience and I love my new car!!!
Beth Barker Lathem
Jan 15, 2023
5
Excelente atención, en especial a las chicas que atienden el idioma español
ErnestoV
Jan 15, 2023
5
We purchased a new Toyota 4 Runner from Mall of GA Toyota this week. The overall experience was very good. We understand about the inventory shortage all over everywhere so that was a little challenging but we were supported in this very well and notified when cars were coming in and also when they arrived. Very much appreciated. We did have a new sales person William Lee (Will) and he was very professional and was still in the learning faze but was very attentive and if he was not sure of something he would get information from his sales manager or another associate so that was really good. We could tell he was new and we may have been his first car purchase but he is learning and everyone has to start somewhere so I would still give him a 5 STAR rating for his knowledge, professionalism and his eagerness to continue learning. I am sure there is a lot of information that needs to be obtained with many aspects of the business and different cars. Overall it was a great experience and would highly recommend Toyota Mall of GA to our friends or anyone looking for a new car.
Beth Lathem
Jan 15, 2023
5
Al was my advisor. He did a great job. I got my car fixed and cleaned. I am so happy, and I will come back.
Doan Tran
Jan 15, 2023
5
Tyrell, and Bill helped my sister and I today as first fine car buyers ! They were extremely professional, greeted and walked us through such a great process! I had a great experience coming in here for the first time.
chantel singh
Jan 14, 2023
5
I had a Wonderful Experience at AutoNation Toyota with Joshua. I have bought many other vehicles at other dealerships in the past & I can honestly say that Joshua was one of the best salesman I’ve had. He made it so easy to talk to him & I didn’t feel pressured at all on purchasing my new RAV4. Joshua made me feel like I was talking to a family member instead of a Salesman & was very knowledgeable on my vehicle. Him & the finance team made sure I walked away with what I wanted & was happy all the way around. I will definitely recommend AutoNation Toyota to family & friends. Thanks Joshua you’re the best!
Lourdes Dominguez
Jan 14, 2023
5
Just brought my first car with the help of Jazmani govea , and it went as smooth as possible. He knew exactly what I was looking for and was the best help out there answering any and all questions I had .10/10 best salesman I know .
Brandon Rosillo
Jan 14, 2023
5
Excelente atención de Perla, y Travis; me siento muy satisfecha, agradecida por todo
Ana Margarita Najera
Jan 14, 2023
5
Amazing Customer Service. William Lee did a great job he was very patient and kind with us even if we took quite a bit of his time. Thank you! 🙏
Abdulloh Abdumalikov
Jan 14, 2023
5
Service less than one hour . People working there very nice. I have been coming here more than a years. I will send my friends and everyone I know trying this dealer. Thank you for taking good care of my car.
Cindy Pham
Jan 14, 2023
5
Never a problem with work, cost,schedule and professional staff
Marksb
Jan 13, 2023
5
I appreciate your help and prestation
Mansour Boiro
Jan 13, 2023
5
They are the best place to go for car care and services the staff are very friendly and helpful
Mahamad Singh
Jan 13, 2023
5
Very Efficient, very helpful, very friendly!!!!!
Geno Welch
Jan 13, 2023
5
David did a great job getting my 25K service done in less than an hour. Told me what was recommended but never pushed or told me twice. Very pleasant dealership to wait in as well, clean and accommodating.
hutchuf
Jan 13, 2023
5
I love coming here for any service. Alen K always attends me when I come by. He truly cares about all of my vehicle concerns and makes sure they are taken care of
STThenn
Jan 13, 2023
5
Mr. Map was my Service writer. He did an excellent job getting me through the process of using my extended warranty to get my defective transmission replaced.
Lee Tun
Jan 13, 2023
4
The initial lady I talked to was incompetent -- she misspelled my last name (which was very easy to spell, but caused great difficulty with everyone I dealt with at the dealership including the parts dept. which almost never found my new key key fob). Then she neglected to tell me that I needed to set up an appointment to have the new key fob programmed with my car. Everyone else was great. The service advisor was especially sharp.
Glenn Cooper
Jan 13, 2023
5
Thanks again Chris for all your help and making my experience a good one
Lurline Lock
Jan 13, 2023
5
Had driven 9 hours from Louisiana and almost to Athens which was final location and car just died. Police came, ordered a tow truck and we went to nearest Toyota location. Very glad we did! The service person was great. She was kind, patient, always tried to get me the best price and informed me with updates the whole time. For an unfortunate circumstance, it was a great experience.
Donna Bulliard
Jan 13, 2023
5
Great experience during my service visit. I was made aware of couple of things that need to be addressed and given quotes for such repairs. Friendly stuff and welcoming facilities.
David Maldonado
Jan 13, 2023
5
Excellent Services for car maintenance today 👍 Thank you so much Samantha Hulse and Matthew Miller .
xaxe sangsong
Jan 12, 2023
5
Very courteous. Said it would take an hour and it fid. Very satisfied.
Sharon Beets
Jan 12, 2023
5
I am putting my 5 star rating back. I did have some issues, but the service manager is going to make it right when I bring my car back in. They are a friendly bunch of people that care about their customers.
Scott Kerr
Jan 12, 2023
5
Purchased my 4 runner A couple of days ago. Ralph Fortune was very helpful and made the process very easy. I had to return for a key fob and The guys from the service department Map Mouth and Nate were great they’re customer service is amazing! Made everything come together and make this a great purchase.
Jessy G
Jan 12, 2023
1
Another negative experience I picked up my car and a part from the seat was just laying on the dashboard so the job was incomplete. Other visits in the past include rim damage, spilled oil on my plastic covers, parked car under a sap tree had get it detailed and buffed out
Scottkerr
Jan 12, 2023
5
Mall of Georgia Toyota, takes good care of my car and i. Chris is an excellent service manager there. I have bought my last 2 RAV4's here.
Shawn
Jan 12, 2023
2
One unsatisfied client. DO NOT buy at night time or an a hurry because a sell its about to end. Big mistake
Rebecca Diaz
Jan 12, 2023
5
Excelent Service. From the minute I arrive until my car was delivered
Ramon Chavez
Jan 12, 2023
5
Yves is literally the best. His customer service and product knowledge is beyond impressive. If you need a vehicle I recommend YVES!!! YVES YVES YVES!!!
ndemboh marcellus
Jan 11, 2023
5
Israel S. is an excellent mechanic
William Kemper
Jan 11, 2023
5
Smoothest experience purchasing a car ever. David was great along with every other employee I interacted with. Would definitely purchase another car here in the future.
Karle Harriston
Jan 11, 2023
4
Dealer salesperson is very kind and nice but sales manager is not available sales person name:Carla dice moth
Jung Kim
Jan 11, 2023
5
Thanks Jorge and Franfz for my new toyota highlander!! Loved the experience and treatment 10/10
WOODY BLAIN
Jan 10, 2023
5
Agradecidos primeramente con Dios y luego agradecemos a Linda que siempre está con su corazón de querernos ayudar en todo lo que pueda Grasias linda que Dios le bendiga muy amable con su servicio
WERNER BAEZA
Jan 10, 2023
5
William is a superstar! He went way beyond to help me. His honesty and integrity was outstanding! I would come and buy another vehicle from him. William is super I hope he moves up in his position. He’s very helpful, and he went that extra mile for me. Thank you so much William! Your the best, Teresa Jones
Timothy Jones
Jan 10, 2023
5
Ralph was very knowledgeable and Assertive on what I want to look at
Rob portello
Jan 10, 2023
5
Estefania is the best seller, treat me with care, patient and showed me the best options based on my credit and what I was looking for in a car 10/10
Maria Jose Rumbos
Jan 10, 2023
5
Leslie helped my daughter purchase her new car! She is wonderful! And the free massage by Janetta was fabulous!
Joy Popp
Jan 10, 2023
4
Customer service was very good
Eric Watson
Jan 10, 2023
5
Alen was the best!
Anna Dubsky
Jan 10, 2023
5
I am always satisfied with my customer service from Toyota. I can confidently make decisions without the fear of being exploited. They always make sure I understand the needs, costs, and value of my options.
Stephanie
Jan 10, 2023
5
Salesman very knowledgeable and helpful and explained how to get started with my app
Robert Portello
Jan 10, 2023
5
Service was quick and all my questions were answered. Toyota took care of my baby!
Tonea Graves
Jan 9, 2023
5
The employee that helped me with my car was very respectful and his service was the best I’ve ever experienced and will definitely continue to come to the Toyota dealership for any problems or questions I have.
Thatboi Steam
Jan 9, 2023
5
Great people. Drew was really helpful in getting me my 2023 Corolla Hybrid. Highly recommend this dealership.
Rob Robison
Jan 9, 2023
4
Angelica Narváez me atendió excelentemente nos ayudó mui bien.
Juana Reyes
Jan 9, 2023
5
Awesome!! always attentive to provide the best service! Allen is the Best!! 💪🏻
Francisco Javier Cardozo Aguilar
Jan 9, 2023
5
Al is very courtesy and explain it very well why my vehicle need the service.
Youlin Kuo
Jan 9, 2023
5
La atenci�n que recib� fue muy buena, el vendedor fue muy amable y profesional.
Mariana Rodriguez Padilla
Jan 9, 2023
5
My car service was excellent!!!! My car has minor issues but AutoNation of Buford did an awesome job!!!
James Womack Jr
Jan 9, 2023
5
Excelente seivicio..dan buena informaci�n y son personas muy amables con el cliente..
J Juarez Musico
Jan 9, 2023
5
Took my car in to have the 90,000 service and it was done in a timely manner.
Gary Floyd
Jan 9, 2023
5
Excellent customer service, consistent over the past 8 years.
Cheney Davis Nunez
Jan 9, 2023
5
Alen was great. My tires were ordered and ready to go when I arrived and it was a smooth process.
B.Harris
Jan 9, 2023
5
Frantz was amazing to deal work with while looking for a new car. He walked us through each step of the process and patiently answered all of our questions. We love our new Highlander.
Renee Jerome
Jan 8, 2023
5
Thanks Jorge and Jacker for my brand new Camry XSE! Great place and great people. I’m Super happy! 100% recommended
Nana Yeboah
Jan 8, 2023
5
Anglica Bonilla she was very helpful and understanding and got us in a new car in a couple hours ! Great to work with !
eduardo v
Jan 7, 2023
5
I had the best experience here at Autonation Toyota Mall Of Georgia !! I absolutely loved working with my Sales Person Luis Guzman! He was very patient with me and made me feel like he wanted the best for his customer! I would definitely recommend ! (Bilingual)
Hope Calderon
Jan 7, 2023
4
We bought new Toyota rav4 XLE PREMIUM on 12/17/2022.first thing i want to give five star to sales associate Leslie Alexander.she was excellent.she explained everything.but dealer added accessories and some not needed warranties increase sale price almost $4700 on MSRP.and management doesn't want to negotiate on those overcharged accessories price.for running board $999.00.roof racks $899.are you kidding me.May be owner have 500%profit on this accessories.we were so tired and don't want to go other dealership so thats why we make a deal and bought the car because of good service by sales associate Leslie.My friend after one week bought same car from Athens toyota in $38700 out of door price.so I paid almost $4000 more on not needed accessories.i will never recommend any one Autonation toyota Mall og Georgia.Management need to give chance to customer to choose this overcharged accessories or not.I know that management doesn't care about all this. Thanks Tejas Mehta
TEJAS MEHTA
Jan 7, 2023
5
Excellent customer Service, very professional people
Melva Hurtado
Jan 7, 2023
5
Customer service was outstanding specially David Southerland. Unfortunately I was not satisfy with the repair I have to bring back my car engine light on after measure transmission change and also break service was not done properly.
Berhan Sadik
Jan 7, 2023
5
Excellent customer service from entering to leaving.
Richard DeFichy
Jan 6, 2023
5
Super
Lubna Steatiyeb
Jan 6, 2023
5
Al was professional, efficient, and prompt with answers to my questions. He acknowledged my concerns, gave an estimated duration time for services, and helped facilitate my rental car process. He always had a smile on his face and made me feel my car was in good hands! Thank you Al.
Kamecee Thomas
Jan 6, 2023
1
I've driven Toyota's my entire life, and this dealership made me drop the brand. I walked across the street and bought two Mazda's (great folks there!). Possibly the most condescending and unethical sales experience I've ever had a car dealership. Bait and switch tactics were used where they'll send you details re: MSRP, interest and financing and completely change them when you arrive in person. They were wildly unprofessional and trash talked other Toyota dealerships I had planned to visit that day. Nothing is negotiable on anything especially when it comes to the dealer "add ons" ($800 for mats for example). I'm not saying you shouldn't get a Toyota, you should just get one from somewhere more trustworthy/professional.
J
Jan 6, 2023
5
Great service and friendly knowledgeable staff.
Dave Lauer
Jan 6, 2023
5
My salesman Luis Prato goes above and beyond with his demonstation letting me know everything I could ever need in my Camry SE, he gave me the best deal imaginable and is an absolute 13/10 I am flabbergasted at how more don't know him! I know that in the future all of my needs will be taken care by him in the future!
Aeco L (Aeco)
Jan 6, 2023
5
Good service by the dealership. Salesperson was polite and knowledgeable.
Jeanette Adeshote
Jan 6, 2023
5
The service was quick and easy. Staff was so nice Samantha is the one that helped me and she showed me different prices and different things I needed for my car and explained everything to me very well.
noemi solis
Jan 5, 2023
5
Angelica Bonilla
diana sanchez
Jan 5, 2023
5
Had a great experience with Angelica Bonilla, ask for her!
Valentina Quiroga
Jan 5, 2023
5
Excelente servicio y trato por parte de la vendedora Angelica Bonilla, encantada con todas sus opciones y soluciones.. muy recomendada para asistir la compra de tu carro.
Soryher Reyes
Jan 5, 2023
5
Angelica Bonilla was super amazing to work with and took her time to make sure we were taking care of!
Alex Gonzalez
Jan 5, 2023
5
Abdelali A. Was a great sales person to work with. He was so patient with my 79 year old mother and took VERY good care of her. He answered tons of my husband’s questions and if he wasn’t sure he found the person who could answer them quickly. She loves her Rav 4 and we will be back for future cars for sure!
Theresa Emmett
Jan 5, 2023
5
This was an amazing appt. as always. Nice, explained what was wrong, good pricing, and also amazing staff overall!
Vanessa
Jan 5, 2023
5
Wade Larry did a great job helping me to purchase a new (used) car!
Terry Starner
Jan 4, 2023
5
It was the coldest day of the year with everything frozen on Christmas Eve. Honestly, most people don't want to be at work but you could not tell from the excellent customer care I received. Service was quick and friendly. I am thankful that I was able to get an appointment during the busy season and able to get my car serviced in time to travel without worry.
Sade Smith
Jan 4, 2023
1
Overall experience was not good while buying my highlander.Sales person/dealer has added optional accessories in car and couple of insurance (interior and dent) which resulted in paying 5k more than msrp. Sales agent never informed that these were optional items on purchase and can be removed. Moreover when I went back to sales agent next day to remove these insurances, he said that these can’t be removed. On sales documents it clearly says that these can be removed within 30 days. Also car was not sanitized and cleaned before delivering to my place and I had to go back next day to show it to dealer.
Rajeev Yadav
Jan 4, 2023
5
Mi experiencia con Dianelis fue fue un especial ella es u a personal muy amable me de maravillas Yo recomiendo que venga a autonation mall of ga y pregunten por Dianelis ella es un experta y a mi me ayudo muchisimo Dianelis ella una buena exelente vendedora la recomiendo mucho ella es exelente
Manjander Villatoro
Jan 4, 2023
5
Genesis Salas Arguello was two thumbs up! she has a good customer care mind.
Jong In Lee
Jan 4, 2023
5
Excelente atención
Flp Tello
Jan 4, 2023
5
We always bring our vehicles to Autonation of Buford. They are all so good at the service they provide as well as address all of your concerns. The service is excellent at this place. When service is completed, it's as if we just got a new vehicle. Thanks Toyota.
Arcenio Pena
Jan 4, 2023
1
We purchased a certified preowned Highlander. Car had some small chips and we were repeatedly promised they would mail us small container of touch up paint as they did not have on hand at date of purchase. We’ve also followed up with no success. Customer service details (albeit small) are important. You promised to deliver and I promised to pay.
Don Zimmerman
Jan 4, 2023
5
Wade Larry did a great job helping me to choose a new (used) car!
Terstar
Jan 4, 2023
5
Resolved brake noise issue and other maintenance
Dacula Dan
Jan 4, 2023
5
I don't have any complaint ,I was satisfied with the service
Simon Thermidor
Jan 4, 2023
5
Aaron was great to work with. He took the time to show me all of the features and model options. I had made my purchase before the car was even on site, so all I had to do was pick it up!
Kristina Nelson
Jan 4, 2023
5
Great service and crew. They always provide quality care and service
Joy
Jan 4, 2023
5
Gracias a Jorge Susana y José Figueroa por ayudarme a comprar mi Toyota Camry,estoy muy feliz con el servicio y atención,
Williams Ordóñez
Jan 3, 2023
5
Mi primer carro muchas gracias recomiendo mucho a linda Bernal me ayudó mucho!
Louwh Lopez
Jan 3, 2023
5
Thanks Jorge and Victor and Jose Figueroa, I had a great experience buying my brand new highlander, great deal and great guys
Isidro Flores
Jan 3, 2023
5
Excelente servicio todos muy profesionales hasta los manager son atentos a pesar del visible malgenio de algunos empleados de servicio al cliente en español que utilizan palabras desobligantes con uno como cliente yo sólo quiero un buen trato pero esta niña está frustrada en contra de uno. Por tanto no hice mi cambio de aceite. Iré donde sean más considerados
Hernán Augusto Sierra
Jan 3, 2023
5
AL was great and fast
Ali Labied
Jan 3, 2023
5
Service was quick despite being them being very busy. I felt like my concerns were addressed and they didn’t try to sell me on things I didn’t need.
Ave.hue
Jan 3, 2023
5
Leslie in sales did an outstanding job in regards to our new rav4 purchase. I sent an online request. Leslie reached out. We weren't quite ready at that time but because of her reaching out to us in a non pushy way when we were actuallyready I did reach out to her. She was efficient and the process ended up being pain free and we drove off in a new vehicle.
Tyson THILL
Jan 3, 2023
5
Excellant Service! Samantha went above and beyond the call of duty. She made sure that the necessary repairs were made timely. Even whe there was a miscommunication from AutoNation, and I came to AutoNation all the way from Conyers, GA; she worked to give me a gas voucher as a goodwill gesture to send the message that my wasted time and gas was worth something. Thanks to Samantha again for excellent service!
G Paul Foster
Jan 3, 2023
5
Muchas gracias ; por ayudarme en mi compra a Luis Guzmán y Medhy
three tigers carpenters
Jan 2, 2023
5
Our salesperson, Joshua was helpful and informative. Easiest experience at a car dealership ever. Highly recommend and we love our new vehicle!
Tammy Leitch
Jan 2, 2023
5
Awesome service
Sharlene Davidson
Jan 2, 2023
5
great service
Moses Park
Jan 2, 2023
5
my salesman ali was amazing and helped me get into my dream car. the process was super easy and fast and he made me feel like family. will be back to get all of our families cars!
Kelsey Adams
Jan 2, 2023
5
One of the fastest deals I have ever done at a dealer. Came in with a number and Joshua Redmond made it happen. Joshua was very knowledgeable on the new Tundra. Will definitely return for future business and highly recommended Mr. Redmond and the team at AutoNation Toyota Mall of Georgia.
Fabe T
Jan 2, 2023
5
Super convenient and speedy service process also they take careof your vehicle very well
Dhaval
Jan 2, 2023
5
Took my Camry in for service, as always Map Mouth took exceptional care of me and got me in and out quickly. Thank you.
Craig Navarro
Jan 2, 2023
5
Excellent customer service Perla!!!! She was Extremely helpful and I would recommend her if you looking to buy a car. Also a big thanks to Dave!
Claudia Dankyi
Jan 2, 2023
5
Super nice sales associate was very, really cared about me getting the and did all he could to get the best price
Beshoy Ibrahim
Jan 2, 2023
5
My wife and I brought both of our trucks in this week and we were super satisfied with the service from Samantha! She was extremely communicative and so sweet. Just moved to this area and this will be our go-to place for purchasing and servicing our vehicles! Thanks Samantha!
Austin Casteel
Jan 2, 2023
5
Bought used Lexus NX from them and Joshua went beyond what was required to make the experience an awesome one. Would really recommend working with Joshua at this Autonation. They have good inventory and the good part is that in case you like a vehicle that’s available at another AutoNation nearly, they can arrange for that vehicle as well, which was the situation in my case.
Arshdeep Singh
Jan 2, 2023
5
I enjoy working with these guys as everything is perfectly explained and easily understood.
chelada00
Jan 2, 2023
5
My Service Advisor, Shannon Wread, is very professional and always great to work with. She does an excellent job of letting me know what needs to be done, if there are any outstanding warranty issues, and does her best to expedite the process while I wait.
18Highlander
Jan 2, 2023
5
My experience with the dealership in Buford have always been pleasant and comfortable.
Pauline Blair
Jan 2, 2023
5
Excelente atencion, felicito a mi asesora Adriana Suarez, super recomendada, gracias por hacer los sueños realidad de tantas personas!
luisa fernanda villada
Jan 1, 2023
5
Una compra rápida con expertos en ventas, Héctor y Gabriel, exelentes personas y vendedores, aclaran todas tus dudas y hacen lo posible para que te lleves el auto de tus sueños, muchas gracias por el servicio.
Neftali Ortega
Jan 1, 2023
5
Excelente service and promise, on time and professional.
AliciaP
Jan 1, 2023
5
Excelente atención y asesoría por parte de la asesora de ventas Angélica Bonilla, recomendado el Dealer y la Asesora!
Reinaldo Molina
Dec 31, 2022
5
My experience was the best. Gabriela was our sales person and she was awesome!! She helped us a lot and gave us great advice on what we needed and what we should do. She knows so much and also handles everything so well. Come see her, she’s the best!
Flores Nancy
Dec 31, 2022
5
Angelica Bonilla! Que te vendan un vehículo lo puede hacer cualquiera, pero que te den un trato personalizado, te dediquen el tiempo necesario para explicarte el mínimo detalle de tu compra, eso no se encuentra todos los días. Más que encantado con mi compra, excelente trabajo y dedicación Angelica, recomendada 1000x1000, gracias por tus atenciones, y espero que existan más vendedoras tan entregada como tú, para que existan más compradores conforme como yo. Gracias… '' FELICIDADES ''
Edgarkiris Almonte
Dec 31, 2022
5
Had an appointment for an oil change and routine maintenance. Got right in, work was completed in about an hour. Assistant went over what was done and I was very satisfied with the entire process. I have been a loyal customer of AutoNation Toyota Mall of Georgia for over 8 years.
Weylene Branscombe
Dec 31, 2022
5
Was really fast and good!
Ruth Garcia
Dec 31, 2022
5
Allen was really good as always. I like to bring my car to him because I can trust him like it's his car . Thank you Allen !
safulan jelaca
Dec 30, 2022
5
Gabriella Q. M. was the sale associate that attended to us when we came in to purchase a vehicle. She was very personable, took the time to listen and advised on the perfect fit for our family. There was no pressure . She was very knowledgeable and we enjoyed working with her.
efe ijeh
Dec 30, 2022
5
Amazing service! William was very good at explaining and was very patient with me.
Minsook An
Dec 30, 2022
5
Excelente atención por parte del vendedor Luis Guzmán gracias por tu atención
Luis Alberto Linarez Castillo
Dec 30, 2022
5
Al was super professional and very helpful ! Service was great and waiting room has a kids section ! which my two little ones enjoyed seating at.
Lita Paz
Dec 30, 2022
5
Recibimos muy buena atención y trato. Les recomiendo preguntar por Angelica Bonilla quien nos asesoró y explicó todo con mucha paciencia y detalle. Highly recommended!
Angélica María Álvarez Niño
Dec 30, 2022
5
Excelente atención y asesoría desde la la elección del carro hasta financiamiento desde Memphis TN hasta .. Gracias a mi asesora Adriana Suárez recomenda muchísimas Gracias por tu guía
Alexa Marian
Dec 30, 2022
5
My oil change was done professionally by the Auto Nation staff. They were polite and efficient and as always found other issues my vehicle had that needed addressed.
fiddlinduke
Dec 29, 2022
5
The services was excellent. Gabriela was our agent and She was amazing with us.
Maria Rodriguez
Dec 29, 2022
1
Ayer fui a el servicio de cada 5000 millas de mi auto y fue terrible el trato con dos hispanas que están el el área donde dice que se habla español si supuestamente están contratadas para eso la actitud de una de ella fue terrible y la otra se hacía que no veía y llegaron otras personas de su mismo país y allí si muy amable espero que el supervisor de ellas mire este mensaje y ponga más cuidado en el trato que dan sus empleados .
Maria Ibarra
Dec 29, 2022
5
Estefina, great sales woman, very nice, great communication with the process , and very comfortable talk too. One of the best sales woman I've seen from some time. Definitely ask for her.
KingWolf UL
Dec 29, 2022
3
After a prior post that I decided to take down. The management at AutoNation Toyota Mall of Georgia reached out to me to rectify the issue. There’s nothing I appreciate more than management that cares. I encourage everyone to visit this dealership as the management team places a huge emphasis on customer service. If you have an issue with your experience they will definitely take the time to personally reach out and fix it.
Kayshawn Galimore
Dec 29, 2022
5
Excelente servicio, rápido sin complicaciones, la srta Génesis Salas me Atencio fenomenal, 5 estrellas para ella! Fui a hacerle el servicio de las 10.000 millas y estuvo todo bien 🙌🏻 Gracias!!
Gustavo Jaramillo
Dec 29, 2022
5
Excelente atención de parte de Alex Núñez. Te asesora de la mejor manera a tu beneficio!!!
Desiree Ramirez
Dec 29, 2022
5
Excellent service, friendly. A comfortable waiting area.
Carmen Saldierna
Dec 29, 2022
5
Ethan and Miguel Both are good. Very helpful
Geethas
Dec 29, 2022
4
My overall experience was pleasant at Toyota AutoNation at Mall of Georgia. Paul was very friendly and helped me greatly. However, being at this location for the first time I was confused where to park and where the service entrance was. Since the property is rather large there are multiple entrances. It would be nice to have signage to guide you to service area if you would enter into one of the wrong entrances. However, everything else was great.
Erich Ba
Dec 29, 2022
1
Dropped off vehicle they had it two days service representative did not respond to phone calls or emails or communicate in any way. On second day went and got car brought to another dealership which immediately serviced the vehicle.
Dissatisfied
Dec 29, 2022
5
Eevice rep was very helpful. Enjoyed eating at lunch counter again. Glad it's open
C Suwanee
Dec 29, 2022
5
Service was great. Shannon wread did a great job explaining things. Got rise home and they picked me up. Charles ,theindriver was great.
Thomas Woodson
Dec 29, 2022
5
Service advisor (Paul Kim) did a great job. I walked in and he was able to get my car serviced within one hour.
Fernando Meneses
Dec 29, 2022
5
THE SALES REP CURTIS WAS AWSOME! He is very knowledgeable and went the extra mile to make sure I understood everything regarding the vehicle I purchased.. Thank you Curtis
shea harrison
Dec 28, 2022
5
Muy bien organizados la atención es espectacular y el servicio eficaz y rápido
William jose Cepeda parra
Dec 28, 2022
5
Leslie did an amazing job with our purchase of a new car. It has been a while since we bought a new car but tonight was easy and painless. She did it with a smile and patiently explained everything. Thank you, Leslie!!
Shelley Thill
Dec 28, 2022
5
Maxwell Bell was fantastic! Extremely professional, respectful and helpful. Thanks auto nation for making the buying process quick and easy.
Ryan Ridley
Dec 28, 2022
5
Mi experiencia en Autonation Toyota Mall of Georgia fue excepcional y mi asesora de ventas Adriana Suárez me brindo una excelente atención con la ayuda de la compra de mi vehículo sin duda la super recomiendo 👍😊
Pedro Berttiz
Dec 28, 2022
5
Recibí un excelente servicio de Alexander Nuñez, es amable y hace un buen trabajo. Lo recomiendo!
Meriant Pacheco
Dec 28, 2022
5
Best Toyota dealership in my opinion. Very cooperative staff members. They provide detailed information of vehicles. Fast to provide the vehicle of your preference at best price.
MG Bela
Dec 28, 2022
4
David Sullivan is a very good and cordial service advisor. Unfortunately, Auto Nation Toyota has done away with various customer care services, such as car pickup and delivery. In light of my 5 hr service wait, this is crucial.
Lorie DuPuy
Dec 28, 2022
5
I have been bringing my vehicle here for some years now, and I can honestly say that the quality of work has always been top tier.
Lee Patrick
Dec 28, 2022
5
In and out within 45 min for an oil change
Joseph liranzo
Dec 28, 2022
5
I recently had my 30,000 mile tune up. Allen went over and above to make sure our experience was seemless. Great service.
Darrell Watson
Dec 28, 2022
5
Thank you for being kind and it was nice that it was dealt with quickly.
Chang Hoon An
Dec 28, 2022
5
AutoNation M of Ga makes it easy to schedule a service appointment on line. Every service advisor I've dealt with is very knowledgeable and helpful. Service is completed within the time frame quoted and all work is quality.
Neil O'Boyle
Dec 28, 2022
5
AWSOME CAR PURCHASING EXPERIENCE! The customer experience was of the best I have experienced in a long time
Dorzia Harrison
Dec 28, 2022
5
Victor provide me a great experience purchasing my new vehicle, even after the sale he was worry for my possibles questions. I recommend him 100%
Edward Santoro
Dec 27, 2022
5
ALHASSANE DIALLO was an outstanding service rep!!
Angela Woods
Dec 27, 2022
5
Su excelente atención para los servicios de mi carro y rapidez
Maria Magdalena Guerrero Gonzalez
Dec 27, 2022
5
I am very happy and to thank all about my experience the customer service ,quality of repair and time.
Sileshi Asfaw
Dec 27, 2022
5
Always easy to have car service. Quick and efficient would not hesitate to recommend.
2bzymom2
Dec 27, 2022
5
The person who helped us buy a car was William. He was very nice and patient with us. He was a good listener and put a lot of effort into helping us. He answered our questions very clearly and we are thankful he helped us! The service is great
Yousun Kim
Dec 26, 2022
1
Attractive car was not there, although checked the day i visit, alternative suggested car was far expensive than attraction. It looks like fake selling car to attract persons. It is still in the list on their website and other platform.
Jung In Lee
Dec 26, 2022
5
Great Service
Elie Barbour
Dec 26, 2022
5
Raul es El mejor vendedor. Muy buen servicio AL cliente. Se los recomiendo
Angel Chavez
Dec 26, 2022
5
Service is excelent!!!!
Amira Ines Mantilla Cadena
Dec 26, 2022
5
Shannon is the best! Her service expertise are incredible.
Samuel Guerra
Dec 26, 2022
1
This is the second time I bring my car home after regular maintanence and my garage gets flooded with oil. First time they put a crooked screw in, the second time the oring was twisted. They also suggested replacing the wipers and the new ones are worst then before. The whole thing wiggles now. Will never go back. The average wait was 2 hours. 😡
Virginia
Dec 26, 2022
5
Everything was great. I knew it would be busy since it was right before Christmas but everyone was friendly and I took the shuttle home and back.
Lauren J
Dec 26, 2022
5
Chris took good care of me and my car. He's very knowledgeable about my car and service account. He makes sure I know ahead of time what my car needs. He's excellent! The facility is clean and comfortable. They provide different services to make your waiting time more pleasant. I would highly recommend AutoNations Toyota!
Diana Williams
Dec 26, 2022
5
Shannon the service rep did great with communicating. Truck had to be kept for two days and was sent over to Lynn to get a rental. Both ladies were awesome and got me in and out in a very timely manner.
georgia bulldog
Dec 25, 2022
5
Excelente atención , muy contenta con la atención del vendedor linda y Gabriel son muy simpáticos, agradables ,nice perso 🫶🫶🫶 hermosas personas los recomiendo al 💯
Magdalena Sauco
Dec 25, 2022
5
Mi experiencia en Autonation Toyota mall of Georgia espectacular en especial con la asesora de venta Adriana Suarez ,su atención y servicios única y maravillosa en todo relacionado con mi compra del vehículo recomendada siempre .
Milvida Villarroel
Dec 24, 2022
5
Muchas gracias Víctor por tu ayuda y tu servicio… 100 % confiable y transparente…. recomiendo este lugar para comprar su carro, por supuesto pregunté por Víctor.
Edward Santoro
Dec 24, 2022
5
I recommend Toyota from mall Georgia excellent service note 10
ConstruArte Construction
Dec 24, 2022
5
Service was done rather quickly and I was on my way!! Thank you
Kyle Metcalf
Dec 24, 2022
5
First time owning a Toyota in over 20 years. The quality of the car as well as the exceptional service has me committed to be loyal to the brand! Honda could learn a thing or two from you.
Paulie D
Dec 24, 2022
5
We were helped by Anthonio Bilby. Shouldn't just say helped...he literally guided us throughout the entire process and advised us on the ways we can get benefitted every step of the process like a family member. We had a trade-in and he made it also a smooth sail. We visited multiple times before sitting down for a deal and the team was patient with us and didn't feel any difference in the treatment each time we visited. The only downside to the shopping experience are the loads of accessories added to the sale...tried changing to the accessories we might need...even that didn't work! I wouldn't say it's a deal blower. Just wish they could've let us to shop for the accessories that we will actually need on the car that we are buying! Overall, the team which includes Bilby, his manager and the finance manager (Jacker) were truly awesome! Gave us the feel that we required to move forward with the purchase. Thank you all!
Reena Sunder Singh
Dec 24, 2022
5
Me atendió Gabriela Quero excelente vendedora estuvo pendiente de todo mi trámite porque mucho su asesoría muchísimas opciones y muchísimos vehículos con ellas la recomiendo 100% la Gabriela Quero
nicole chirinos
Dec 23, 2022
5
Excelentes instalaciones Excelente servicio además Gabriela Quero estuvo súper atenta de todo lo que fue el trámite de mi vehículo cuenta con numerosos vehículos camionetas y trocas 100% satisfecho recomendando a Gabriela Quero
karen ortiz
Dec 23, 2022
5
We worked with Frank Giannetti to purchase a 4Runner for my wife. He was super friendly and helpful. Highly recommend reaching out to him for any Toyota need.
Tyler Stansell
Dec 23, 2022
5
Tyrell was my sales rep for my visit and he did an absolutely amazing. Answered all my questions and more. Highly recommend.
Nic Smith
Dec 23, 2022
5
알렌는 항상 친절한 사람입니다 그리고 제 차에 관한 디테일 에 대해 이야기를 해주실 때 정말감사합니다 저는벌써 육년을 한사람에게 제차를 관리를 부탁 했었는데 참 고맙고 감사하다고 말하고 싶네요 나는 그에게 별 다섯개 를 주고싶어요
Kyong Park
Dec 23, 2022
5
Muchas gracias por la atención Linda bernal y Gabriel León. Excelente atención y servicio muy bien explicado todo 👍
ALEJANDRO DROCCO
Dec 23, 2022
5
Scheduled an oil change and was very pleased that it was done so quickly while I waited.
kgnight
Dec 23, 2022
5
Map was busy so his associate immediately helped me! She consistently thanked me for my patience and text me updates on the car.
Jeffbecker79
Dec 23, 2022
5
Best service dealership. Communication is great. Been using Toyota Mall of Georgia Service center for years.
DBinAtlanta
Dec 23, 2022
5
I was able to obtain a timely service appointment. I arrived early and the advisor, Chris Ritcher, was able to take my vehicle in immediately and service completed.
Tony Watson
Dec 23, 2022
5
Have always been pleased with the quality of service at TMOG. Did have a small issue when we took our car for routine service this week. We dropped it off the night before using the after hours drop box. I requested that the service be completed by 1pm so we could pick it up during my lunch hour. No contact by 11am so I called. Nobody had looked in the drop box that morning. So we had to pick it up in the evening when the traffic was terrible. But kudos to Shannon who was very apologetic and did not charge for tire rotation. Plus knocked a little off the overall cost. This was much appreciated.
Wayne Moody
Dec 22, 2022
5
As always, Samantha took the time to listen and explained all I need for my vehicle. Service turnaround was fast.
RoyKay55
Dec 22, 2022
5
Great group of people. Easy to work with.
johnny holland
Dec 21, 2022
5
Excellent. Thanks so much.
Raúl Beltrán Moyer
Dec 21, 2022
5
Juan Plaza was the sales associate that helped me with my new highlander. Juan Plaza should be the CEO / CTO / CFO in the sales department. Juan Plaza is very kind and friendly. If anyone wants to purchase a vehicle, talk to Juan Plaza directly. Normally I give 4 stars, but this guy impressed me on how kind he is (We don't get to see that anymore anywhere). One of the downside of this experience at Toyota was one of the finance guys. Two guys came to talk about the numbers (interest rates, etc.). The first person was bad and rude, he insinuated I was a lier when I told him I financed a Mazda though ToyotaMCC. He was really pushing too hard to get me sign the papers at his terms. When I was walking away, another person from finance department came, he was really nice and helpful. He was very understanding and helped me lower the numbers. I could give a 2 stars due to the rudeness of the first finance person, but I think Juan Plazas and the second Finance guy deserve 5 stars. Juan Plaza, keep the good work!
Juan M
Dec 21, 2022
1
Complete waste of our time. Higher prices than other dealerships. They made us ask several times to bring us our keys after we realized we would not be trading in our car and purchasing a new one. Then as we were leaving some slimy sales manager told us that he could “make a better deal”. If you can make a better deal make one and don’t prey on people as they are trying to leave.
Channing Page
Dec 21, 2022
5
Paul is fantastic! I go here every time for my service needs and have never been disappointed! Highly recommend Paul!
Anh Le
Dec 21, 2022
4
Everything went very smoothly and as expected.
Astowe1
Dec 21, 2022
5
I arrived at the dealership one hour before my scheduled appointment. The service advisor made sure my oil change was completed fast since I had to be somewhere. Thank you for accommodating me! Ps. Price went up thanks to Biden & Co.; that?s the only negative.
Matt Margaras
Dec 21, 2022
5
Got me in quickly even without an appointment. Took care to cover the seat and floorboard with coverings to keep clean. However they did not reset/turn off the maintenance required indicator/light.
Karen Pancake- Hill
Dec 21, 2022
5
He got me in the right direction and great customer service!
David Ockey
Dec 21, 2022
5
Warm and friendly atmosphere with top notch customer service.
Raquel Allen
Dec 20, 2022
5
Migel was so helpful and made auto nation purchase wonderful
Juliette Staggs
Dec 20, 2022
1
Don’t go here for service. Worst customer service ever. Keep customers waiting even with appointments.
DD
Dec 20, 2022
5
Alan did a great job recommending the right services for my Camry!
Anna Lawrence
Dec 20, 2022
5
This is my go-to service provider for all of my car needs. The people are polite and they do quality work. David, a new associate, treated me as family and made suggestions as though it was his vehicle. He was well versed in their computing system, had a great understanding of vehicles, and saved me money. By far a 10/10 experience. Thank you David!
Kyetta Penn-Dean
Dec 20, 2022
5
Alen does a great job recommending the right and necessary services for my Camry!
AnnaLawrence
Dec 20, 2022
5
I have had all of my service needs met at AutoNation Toyota Mall of Georgia since my wife and I purchased our Siena in 2017. Never have I had a negative experience in my dealings with the folks at AutoNation.
William Ellis
Dec 20, 2022
5
Had a few questions regarding additional service and Shannon Wread was very helpful. Performed the normal service in the time needed while I waited. They even have a cafe where you can eat and get coffee!
John Lukens
Dec 20, 2022
5
I was looking for a Sienna Hybrid, and Frank answered all my questions, was very patient, and never pressured me to buy anything. I had a not so great experience at another dealership, and Frank redeemed the car buying experience.
Heidi B.
Dec 20, 2022
5
I thought I needed an oil change. My service adviser Richard Ko said only a tire rotation was needed at this time. He then looked for any discounts or service prepaid and my last free tire rotation was available. He also gave me a list of things recommended. The service was completed in the time estimated.
Gregory M
Dec 20, 2022
4
I enjoyed my experience. I just do not like that you can schedule a service online with advisor that is not even there. Then you have to wait around while other advisors are accommodating but have their own customers/appointments to attend to.
Clara Gonzalez
Dec 20, 2022
4
I enjoyed my experience. I just do not like that you can schedule a service online with advisor that is not even there. Then you have to wait around while other advisors are accommodating but have their own customers/appointments to attend to.
clara isabel
Dec 19, 2022
5
Wonderful experience. David Sutherland at the front desk of AutoNations mall of Georgia rocks! Keep up up the good job David!
Suzie Pierre
Dec 19, 2022
5
Excelente atención!!!
Peggy Bohórquez
Dec 19, 2022
5
I was looking for a Sienna Hybrid, and Frank answered all my questions, was very patient, and never pressured me to buy anything. I had a not so great experience at another dealership, and Frank redeemed the car buying experience.
Heidi Byrd
Dec 19, 2022
5
Luis Guzmán y Mehdy Saldaña Súper recomendados
German Ortega
Dec 19, 2022
5
Awesome 👍💯 and thanks alots for my dream car... not 5Stars but 10... love 💕 it!!!
Brenda Teasley
Dec 19, 2022
5
Our experience with Frantz was superior from the time we walked in until the purchase of the vehicle. He was personable and professional and kept us up-to-date on delivery date.
Yaya218
Dec 19, 2022
5
Everything was perfect and returned in a timely manner.
Melford
Dec 19, 2022
3
They will advice you to take your money that’s it. They won’t solve your issue on your car
Cristina
Dec 19, 2022
5
Kharol M. Is the best customer service representative Toyota has ever had. She’s friendly. Respectful. & doesn’t put you in a vehicle unless you’re absolutely please with everything and you won’t have a second choice in the matter. I highly recommend her to all my friends and family & will be going back to her when the time comes for a trade in or something of the sort
Naeem B.a
Dec 18, 2022
5
Gracias a Alex Nunez por y A José muy amables excelente servicio
Esperanza Avalos
Dec 18, 2022
5
THE WHOLE TEAM WAS VERY ATTENTIVE AND ANSWERED EVERY QUESTION. I HAD A GOOD EXPERIENCE BUYING MY FIRST CAR IN THIS PLACE.
Cesar Torres
Dec 18, 2022
2
I am annoyed with my experience. When I bought my car I was told I could get my car tinted for free. Also when I bought my car the radio knob did not work. I was told if I set up an appointment I could get my car tinted and the knob fixed. I set up an appointment and in the notes i said I wanted to get my car tinted and my radio fixed. I wasted my Saturday morning because I was told that they could not tint my car or fixed my radio. I was told you guys are still waiting on an order to get it fixed. I was annoyed by this because I made this appointment days in advance and no one told me you guys could not get it done before I got there but I am getting reached out constantly for surveys. Not only that i was told that I could not get my car tinted. To make matters worse you guys are struggling with doing the bare minimum for me to get my license plate. I have purchased my car over a month ago and I still have not got my license plate. This is ridiculous. I went to the tag office to extend my temporary tag and they said this was the last time they can extend it for me. The new current tag I have now is almost expired. My car payment is way to high to not drive this car legally and with a functioning radio.
Marcus Etienne
Dec 18, 2022
5
I had a wonderful experience here! Frank was friendly, low-key, great to work with. He answered all my questions and never made me feel pressured. STRONGLY recommend him to anyone, especially those unpracticed at buying cars, to come here and work with him.
Heidi Byrd
Dec 17, 2022
3
Michial was nice and communicative
Mk20233
Dec 17, 2022
5
David was awesome!! Showed me an option , to get repairs done
Korwin Leigh
Dec 17, 2022
5
I can always trust Toyota Mall of GA AutoNation with my precious Prius !! Quick , comprehensive care taking of my vehicle. Accommodations are comfortable when waiting. Thank you !
Joan Lamothe Greenwood
Dec 15, 2022
5
Oil change tire rotation. Thorough inspection found a nail in my tire. They saved me from being stranded with a flat!! David is caring and very helpful.
Elisha Hillis Pressly
Dec 15, 2022
5
Service is always spot on. Service department is friendly and helpful.
Yvonne Lefebure
Dec 15, 2022
4
The oil changed was nice and fast but the setup fit pulling your car in for service was a hassle. Noone told me where to go, how the inside was setup, what desk to go to. I went in the building and now what? I didn't know what desk to go to and I didn't know it was two side; no guiding what so ever. This is my first time since they remodel the place; things changed. I didn't like it was not friendly
Teresa Perry-Williams
Dec 15, 2022
5
Gracias Gabriela muchas gracias por su buena atenci�n disposici�n y paciencia
Santiago Acevedo
Dec 15, 2022
5
My advisor, Michael, was friendly and efficient. The service was fast with a short waiting time.
Joseph Formato
Dec 15, 2022
5
fast friendly, good customer service. Provide shuttle/drop off
कनुङ मगर ढुट
Dec 14, 2022
5
The adviser Mr. Diallo is very kind. And very satisfied the service.
Yoonsoo Cho
Dec 14, 2022
5
I bought my 2022 Corolla Cross in for its first service yesterday. I dealt with Al in the service department who checked me in and listened to my concerns in a very professional manner. My vehicle was ready in 20 minutes. Wow! I will return whenever necessary for service. Very pleased!
Thea Burgos
Dec 14, 2022
5
I’ve purchased two new trucks from Toyota Mall of GA and had all scheduled service done there. The entire process was smooth and easy. Just had 10k service on my Tundra and it was very quick. Everything was explained clearly. Very satisfied, especially with the service department.
Ken Kincaid
Dec 10, 2022
5
They made me feel at home and that I was important to them Carla was especially helpful in me making my decision to purchase a Toyota
Darrell Nunnally
Dec 9, 2022
5
I feel impressed with the wonderful work well done, I was told every achievement begins with a decision to try, I was a victim of scam but I got convinced by the right person of which I gave in a try of $1,000 investment and I got a profit of $13,200 in seven days. Thank you Mrs. Cathy Frederick for the kind of smile you put on my face. For those who are also interest you can contact her on; Email: cathyfrederick867@gmail.com WhatsApp: +1 (850) 446-6717
Nhlerh Nhlosenhle
Dec 8, 2022
5
Our car buying experience at Auto Nation Toyota was by far the best one yet!!! The people there helped create an atmosphere that is very positive and welcoming. We are very satisfied with our purchase of a 2021 Toyota Tundra and felt that we were treated with respect, and a sense value from Wade Larry, and the rest of the team . We will definitely be recommending our friends at AutoNation Toyota to everyone.
Dallas Domingo
Dec 5, 2022
5
They made the buying experience easy.
Dan DC
Dec 2, 2022
5
The service department! Map Mouth is my service writer. Always professional and thorough! No complaints.
John Baker
Dec 1, 2022
5
excellent service and very helpful
Lee Klokow
Nov 30, 2022
5
I had a wonderful experience. Ali walk to every car we want to see. He picked out extras to ensure we gpt the car to fit our needs. He explained cost and mileage so we made and educated pick. The general manager helped us understand the cost and why. We are satisfied customer. Couldnt have asked for any better!! Thank you Auto nation❤️
Stacey C
Nov 30, 2022
5
Les comento de mi reciente compra en auto nation toyota mall of Georgia, andres llano fue mi vendedor con una atención exelente y amable buscando la forma de ayudarme al cual agradezco su tiempo
Oswaldo Reyes Basulto
Nov 27, 2022
5
I am so pleased with my recent purchase of my beautiful 2022 Highlander. I walked in to Auto Nation last weekend with no plans to purchase a car that day. After driving the RAV4 , Camry and Highlander I was in love with the Highlander. It was just out of my budget. Vinicio was our salesman. I was prepared to feel pressured but to my surprise this young man didn’t fit the stereotype of a car salesman. We had just begun our car search so we had no real regrets leaving . Much to our surprise Autonation gave us a great deal and that beauty is now sitting in my driveway.
Patty McGowan McBee
Nov 25, 2022
5
we have a wonderful experience with ATMOF!
John Demetralis
Nov 25, 2022
5
AutoNation Toyota Mall of Georgia was great to work with. We received excellent customer service from Noelle in sales and Richard in service. We appreciate their professionalism and follow up. They care about their customers and it shows!
Paula Hund Gulich
Nov 23, 2022
5
They were able to help me find my dream car for a reasonable price
Raymond Bailey
Nov 21, 2022
5
Gracias por la ayuda brindad y por la excelencia e información financiera de la ejecutiva Gabriela Quero que me ayudó para la negociación del vehículo estoy muy satisfecho muchas gracias 😉
Xavier Bernal Cativo
Nov 17, 2022
5
Estuve en esta sucursal dealer de la Toyota para el mantenimiento de mi auto y me trataron súper bien, rápido y con eficiencia. Agradecida!
Perez Cheryl
Nov 17, 2022
5
Great service and work, friendly folks.
Tony Cavener
Nov 14, 2022
5
Excellent customer service by Shannon worked great with me Very Happy
Sabena Dhamapurkar
Nov 11, 2022
5
Excellent. Good service and friendly attention. 100%
Jose Manuel Anis
Nov 11, 2022
5
This dealership is extremely professional. Their Customer Service reminds me of Disney and how they treat their Customers. I bought a vehicle from AutoNation Toyota Mall Of Georgia, very professional team. My sellsmam was Ali.
Souad
Nov 11, 2022
5
Highly recommend both the sales and service department! Smiles all around. Appreciate the free coffee and comfortable lounge while waiting. The new renovation looks great.
Roger
Nov 11, 2022
5
There are at least 4 Toyota dealers in my area but I drove an hour and a half to come here instead. This was our second vehicle bought here. Everyone at Autonation Toyota at the Mall of Georgia was awesome. They make it a pain free experience to buy a car. My Tundra arrived early and I picked it up the same day it came off the truck. Ethan and Frank were amazing!!
Cody Clark
Nov 10, 2022
5
Maxwell was great when selling me my 2022 4Runner! I just went in for my first service on it, and was pleasantly surprised with how long it took. I expected to be there over an hour, close to two. But I was in and out in under 45 minutes. Definitely looking forward to my next service!
Megan Killillay
Nov 7, 2022
5
The customer service is exceptional! When we get our cars serviced they are very quick and let us know exactly what needs to be done. We have purchased 5 cars through them and it’s always been a great experience!
Melody Beckstrand
Nov 6, 2022
5
It’s had great service here and staff was really helpful. They helped change the oil of my car and it was great !
Wil Mancia
Nov 4, 2022
5
I have had a great experience here!! Each time I go everyone is friendly and they take care of their guests!!
Jennifer Williams
Nov 4, 2022
5
I was in Buford at the Autonation Toyota Mall of Georgia to buy our New car and I was excellently attended by the salesperson Gabriela Quero! We are very happy for everything Gabriela and Toyota have done and are doing for us in the purchase of our car! Thank you Gabriela! Thank you Toyota!
Hilton Mendes
Nov 3, 2022
5
The gentleman that attended me that day was very professional and i would return just to receive great customer service from him. I believe his name was David but i might be wrong. Will definitely be getting his name next time i go get some work done on my vehicle.
Adiel Zavala
Nov 3, 2022
5
I was in Buford at the Autonation Toyota Mall of Georgia to buy our New car and I was excellently attended by the salesperson Gabriela Quero! We are very happy for everything Gabriela and Toyota have done and are doing for us in the purchase of our car! Thank you Gabriela! Thank you Toyota!
Hilton Mendes
Nov 3, 2022
5
This comfortable and good standard of living I now enjoy with my family, is all thanks to you ma'am Emilia Williams before now I had a low income and did a lot of online trade which no profit, but you can like an angle and change all of that in just one week, you turned my $600 to $8,450 with your intelligence as an expert and from that day I had made more profit each week investing more, no amount of thanks will be enough for what you have done for me and my family, but I promise ma'am I will speak of your honesty, handwork, and trust to the world, this is dream come true for me for finding a legit account manager like you, I advise the entire public to invest with MRS EMILIA WILLIAMS Contact her now WhatsApp: +1 814 822 4004 Email: emiliawilliams247@gmail.com
Williams Turee
Oct 31, 2022
5
I had a great experience. Kharol is a rock star, she took care of me throughout the entire process, guiding me through each step and keeping me updated. Jorge was also amazing. I strongly recommend Toyota Mall of Georgia
Marcos Menezes
Oct 31, 2022
5
I got my first car from them back in February. I was blessed to have gotten a brand new 2022 RAV4. It drives amazing and handles on the road like a beast. I work events and it fits all my stuff in it safely. The gentleman who helped me made sure he got the key to the RAV4 before anyone else could because there were a lot of folks wanting it. They have free drinks there for us while we wait and that was nice. The dealership is always clean. Who ever passes by you that works there or not is always friendly. I have been getting my oil changed and tires rotated there and they are always super nice no matter what department I’m in. My son likes to go with me too. I forgot the Hispanic ladies name that keeps her nails done, but she is a doll. I have had both Allen’s help me and they are awesome. I went to get my tires rotated the other day and Allen helped me. He made me feel like I was apart of the family. He always puts a smile on my face as well. Thank y’all for doing an amazing job. I drive an hour and a half just to come to this dealership, even though I do have another Toyota dealership closer. I keep going back because of the amazing folks that work there.
Heidi Ramey
Oct 29, 2022
5
Recomiendo su buen servicio tanto de atención al cliente como de servicio a vehículos con repuestos de alta calidad y mano de obra calificada .
Alida Ortigoza
Oct 28, 2022
5
Great quick service. They run promotions too
Lalchand Prasad
Oct 26, 2022
5
Needed to sell one of my cars. Went online, got many immediate cash offers. Decided to go to Mall of Ga Toyota. Two hours later, got the offer I was expecting - Toyota directly paid my loan off to the bank and gave me a check for the difference. Taking all employees to Top Gold this weekend! No more, extra car & insurance.
Prashant Bhavsar
Oct 22, 2022
5
Raul is a very courteous sales person and listened to what we were looking for
Zuleima Lima
Oct 21, 2022
5
I had a great service visit with friendly service and a prompt call when my vehicle was ready.
Kelly Rossignol Favors
Oct 21, 2022
5
This is a great dealership. Leslie and staff are courteous and very helpful, they were able to get my car within a reasonable amount of time. I recommend this dealership if you are looking to purchase an automobile.
Jason Burton
Oct 21, 2022
5
Good deal, I’m thankful for everything
Thiago Jose Silva
Oct 18, 2022
5
My regular service advisor Kimberly is AWESOME! Unfortunately she was out on my last visit for service. The experience was A LOT different without her. Although I had a scheduled appointment, I had to wait while "Waiters" were helped. At one point, I stood in the line of a male service advisor (near the wall/didn't get his name) who NEVER acknowledged me standing there and yelled past me to another service advisor "doesn't she (meaning me) have an appointment with xxx"?)! Then a female service advisor in the back row told me to come over and she would take care of me. I think her name was Samantha? She did in fact get me taken care of and I was very appreciative. Before her, felt like no one wanted to help me for a "scheduled" appointment. Always felt appreciated as a customer with Kimberly. Moving forward, if I can't schedule with her...I will likely need to look for a new place to have my Toyota serviced.
Yolanda Turner
Oct 13, 2022
5
Samantha Hulse has been my service advisor for my recent two appointments. Her knowledge of the parts and services, communication and willingness to go above and beyond to take care of my vehicles was amazing.
ژوپیتر بزرگ
Oct 12, 2022
5
I have a great experience with my service maintenance. Al Diallo my service advisor was great, courteous and explained everything done on the car and also ask if any question. Very helpful and a great impression .
Buki Ola
Oct 11, 2022
5
We were interested in a Grand Wagoneer that was on the used lot. We were contacted by Ethan who set up a time to view the car. Although it was not a Toyota, he did his research and was very knowledgeable about all of the features the car had. He went through the entire vehicle showing us how everything worked. Ethan, is a great salesman who doesn't pressure you and is very easy to negotiate with. No games or trickery. We would definitely buy from here agian.
Wesley Allen
Oct 10, 2022
5
Their service dept is real easy to work with. they did a great job on repairs. Highly recommend!
Umar Ishaque
Oct 10, 2022
5
Michael Lee was a delight to work with. He had a smile on his face and the best part???? He didn’t try to sell me services that I did not need! Finally, Keep those coupons you get in the mail from Autonation. My oil change was free! Very satisfied customer!
Samile Oliveira Fotografia
Oct 10, 2022
5
I purchased my 2021 Toyota C-HR from them in April 2021. I have my vehicle serviced there when necessary and the service department is always thorough when it comes to maintaining my vehicle
Laurie Hughes Bourguignon
Oct 7, 2022
5
I came in just to look at the inventory of Tacoma’s they had. They had an ample selection of new and used trucks. As i was looking, Isabel approached me and helped me look at almost all Tacomas that fit the criteria i was looking for. She let me test drive a few of them and i immediately fell for one of the trucks. She helped me through the negotiation and purchase process. She was very knowledgeable about the trucks. Bill also helped me with the process and negotiation. Finally Jacker made it all possible with finance paper work and made it happen. Thank you to Isabel, Bill and Jacker!!
Juan Vera-Jaime
Oct 7, 2022
5
Recomendado al 100% en servicio al cliente Adriana suarez la mejor vendedora muchas opciónes para salir manejando el mejor motor de tus sueños .
Coutiño Lupillo
Oct 7, 2022
5
AutoNation Toyota was a great experience. I was able to come in, view the vehicle, test drive it, and come of a fair deal. Aaron knew who to talk to and didn't pressure me while being accommodating and knowledgeable.
Aaron Summers
Oct 5, 2022
5
Allen, who helped me, was thorough and fun to my service guy!!!
Anita Reardon
Sep 30, 2022
5
Thanks for taking care of me and replacing my tire and getting me in and out promptly even as all the techs we’re trying to get out at closing time. I appreciate the manager and especially the tech taking time to stay late to take care of me.
Steve Watson
Sep 29, 2022
5
Guys if you are looking for a New Car , this is the place to go. Contact Manuel Garcia he was an excellent salesperson. He definitely has patience with anyone. Give them a call or stop by when you are in the area
Maria Martinez-Padilla
Sep 29, 2022
5
Their service is the best! Samantha and Mr Mark are excellent!
Lin Fassinger
Sep 29, 2022
5
Fantastic service and the service tech I work with, Alen K. Is the absolute best. My main reason I always go back! Prices always beat others and the job is always done right the first time.
Amy Cook
Sep 24, 2022
5
Great customer service, fast and friendly. Also amazing discounts.
Shane Kennedy
Sep 21, 2022
5
Service was great, very attentive. personal was very knowledgeable and went out of there way to make me happy. service was completed in reasonable time. look forward to my next visit. Thanks Toyota. Keep up the good work.
Terry Mabrey
Sep 17, 2022
5
Una excelente atención Victor nos asesoró hasta el final de nuestra compra
QuiQue Sierra
Sep 17, 2022
5
I took my Lexus in for new brakes. I was in and out in 2 hours for a fair price. The waiting area is nice and large with a local breakfast restaurant.
John F
Sep 14, 2022
5
I would recommend the purchase of any new vehicle from AutoNation Toyota Mall of Georgia. The customer service and finance departments rock. I never have any problems getting routine services and I'm always in and out!
Saprina Isom
Sep 12, 2022
5
I'd like to give shout-out to Gabriela Quero for helping my son purchase his first vehicle. She was amazing: patient and very respectful. We never felt any pressure. The entire staff was fabulous and efficient. In addition to Gabriela, we worked with Andres Delgado on the money part. Very easy to work with! I highly recommend this team and dealership.
Cathy W
Sep 12, 2022
5
First time servicing my car with them as a new car owner and the service was excellent and quick and so professional!
Danae E. Newman
Sep 9, 2022
5
I recently bought a used car. The service was wonderful and fast, in a short time I was driving. ask for Alex, he is very attentive and will help you.
Adilson Dortzbach
Sep 7, 2022
5
Drew Davis was great dealing with my wife and I buying our first toyota vehicle. Drew was very professional and pleasant to work. Help us narrow down a fair price. Everyone was friendly and very nice. Environment was very nice and clean. We need more professional in the auto industry working hard like AutoNation Toyota Mall of Georgia. Thanks for a great experience.
Jamil Holloway
Sep 6, 2022
5
Great buying experience! Surprising with the post-covid vehicle supply issues. Very nice dealership, clean, comfortable showroom. Very responsive sales team. Drew is especially helpful in helping locate vehicle options. Smooth financing as well. 5 star 🌟 all around.
Wendy Bonner-Davis
Aug 31, 2022
5
High Volume but highly organized team. Service advisor knowledgable and only recommends necessary services.Prompt appointments and car done within time estimates. Use shuttle service as well.
Robert M Russell
Aug 31, 2022
5
Amazing experience. Estefania in sales department was amazing. Quick and easy process. Thanks a lot for the help. Also service department is always amazing. Love this place!
Nujathdry Hernandez
Aug 31, 2022
5
the best place to go to buy or sell your vehicle… also to do service… they have the best facilities, a nice place to be… 100% recommended
Gabriela
Aug 31, 2022
5
Grateful for the attention received from Gabriela Quero, very attentive to all my doubts. The dealer seems very modern to me, it is a comfortable environment. I would go back without thinking.
Carlos Camacaro
Aug 31, 2022
5
All the staff in Autonation is knowledgeable and helpful
Bilby Anthonio
Aug 30, 2022
5
because the have the right seller services,, u can buy or sell your vehicle on your language ,,, Spanish or English...I think is the perfect way to pull over more, and more clients.
Adrian Balderas
Aug 30, 2022
5
Mall of Georgia Toyota is one of the best Toyota dealerships I have been in. It has a clean, big, and friendly staff ready to help you. I purchased my vehicle from salesman Drew Davis, and he was extremely helpful in supporting me through my purchasing decision. I highly recommend people buy their vehicles from Mall of Georgia Toyota.
James Nguyen
Aug 28, 2022
5
Mall of Georgia Toyota was a great dealership to buy my first car. My salesman Drew Davis was extremely helpful in supporting my purchasing decision. The dealership was big, clean, and had much helpful staff. I would recommend this dealership for car buyers. I will be back for my service appointments!
James Nguyen
Aug 28, 2022
5
Outstanding service, thanks a bunch to Samantha Hulse and James Pak for going above and beyond to make sure I am getting the best service.
Khondker Jamil
Aug 27, 2022
5
Mike Lee has been my service coordinator for YEARS! He is always attentive and asks all the questions needed so I can get my car running in A+ condition. I have been using AutoNation- Toyota, previously Toyota Mall of GA. for the maintenance on my Lexus model cars for 17+ years. Thank you AutoNation for being so professional and helpful!
Sharon Steinheimer Adcock
Aug 25, 2022
5
Alen Kadiric is the only person I trust with my cars. He has helped me service multiple cars. I’ve never had more faith in someone when it comes to car service. He is the only reason I drive out of the way to go to this location. The car rental department is always quick and efficient. The car service team is also always quick and reliable. I recommend this location for your car needs. I also recommend Alen! He’s always helpful and friendly and reliable!
Tina T
Aug 24, 2022
5
Excelente atención. Espera confortable. Personal amable.
Step Padilla Art
Aug 23, 2022
5
Always friendly, accurate time given for length of service, and upfront pricing make AutoNation Toyota Mall of Georgia my choice for service for my Camry.
Anna Marie Lawrence
Aug 22, 2022
5
I had a WONDERFUL experience with Leslie Alexander she was helpful and kind and I was in my car with no problem. I would recommend AutoNation Toyota Mall of Ga 100% go and see Leslie.
Sherri Grant
Aug 19, 2022
5
Mr Garcia was patient (he answered endless questions in person, on the phone, text, and email), knowledgeable, and personable. I appreciate his quick responses to my concerns. I would also like to mention Anderson Legair. He helped me with the financial paperwork. Mr Legair explained in detail all of the options that were available to me in a language I understood. He even promptly emailed me my paperwork (I had misplaced a few pages).
Lori
Aug 17, 2022
5
Nice clean dealer ship great customer service
Gwen Walton
Aug 16, 2022
5
Bought my new car from AutoNation in Buford Georgia a tad over 2 years ago and have my car services there ever since. I won’t go anywhere else. Always friendly, professional and does a great job no matter what department you go to at AutoNation of Buford. Recently had a recall message that popped up on my cars screen so I called to schedule to get it fixed a few days later. Took it in and picked it up a few hours later. Had no problems at all getting an appointment that worked for me and got the recall fixed within a few hours without any trouble at all. I’m disabled and the tech guy went and brought my car to the front for me so I wouldn’t have to struggle to walk through the parking lot to get my car. Very friendly professional people who work there.
Fay Massey LaFrage
Aug 13, 2022
5
Had a great experience at Toyota and loved the employee who helped me David Sutherland. He was soo nice, he listened, and I really could tell he loved his job. I hope I always get him for all my Toyota help!
Osiga Utsalo
Aug 11, 2022
5
Kyser was very professional, responsive and great to work with. Very smooth transaction. Listened to our needs and found us the perfect car.
Kailey Marie Maness
Aug 11, 2022
5
Had a wonderful experience with the service department at AutoNation Mall of Georgia in Buford. Paul Kim was my technician and got me in, serviced, and checked out smoothly even finding me some discounts on my service to help with the repair costs, and provided a shuttle home while my car was being repaired. Thank you, Paul!!! Great customer service
Dennette Bender
Aug 10, 2022
5
My sales experience was excellent! Everything was explained in complete detail. Everyone was very friendly. The process did not take long at all. Excellent communication between the staff and customers. Very great atmosphere to be in and very smooth process!
Nick Ambrosio
Aug 10, 2022
5
Richard was very helpful with my first service experience. I got an oil change and waited less than an hour and got my car back, he explained everything and made sure I understood what he was explaining about my car. Great service!
Daisy Phun
Aug 9, 2022
5
Mike the service advisor is awesome . He went the extra mile to help me out with my wiper blades . I am new to the area and I felt like I’m home with the great service provided and fast service . I highly recommend Mike service advisor at Autonation Toyota Buford 👌
Myrna Alfaro
Aug 7, 2022
5
Bought my RAV4 there and still doing services because have a great staff and work on time.
Marysol Ugarte
Aug 4, 2022
5
I went in just to look on Saturday and within 3 hours I drove out with the Toyota Sienna I wanted at the price and payment where I needed it to be. They are a great staff
Billie J Reeves-Cormick
Aug 2, 2022
5
Ethan was awesome to work with even after the sale he is still helping me figure out things .
James Fields
Aug 1, 2022
5
Leslie Alexander was great to work with. She was knowledgeable, nice, and always returned my messages timely. The dealership was clean, updated (new looking) and overall the entire staff was friendly and took care of us. Our vehicle looked great at delivery!
Ryan Grasso
Jul 31, 2022
5
Mall of Georgia Toyota provided excellent service during my time at the dealership. Drew Davis was my salesman and he helped me on my journey in purchasing a new car. Drew was attentive, kind, and understanding. The dealership is clean, modern, filled with friendly staff, and contains many amenities. As my first time purchasing a car, it looked intimidating and complicated. Everything was done efficiently, and I was able to get my car in a couple of hours. I highly recommend the Mall of Georgia Toyota for any future visits, and I will be returning for my upcoming service.
James Nguyen
Jul 31, 2022
5
I came here to buy a car. They immediately had someone to help us find a car. The service was excellent and I will always come here if I have something car related. 10/10
Sabina Hasic
Jul 28, 2022
5
Toyota Mall of GA - I've a 2015 Tacoma maintained and managed with great results. Samantha Hulse Service Advisor is great.
Billie Lewis Seatz
Jul 28, 2022
5
Our salesman Curtiss Smith was wonderful. He made sure he explained everything in detail, was very professional, accommodating and respectful. We were extremely pleased with the service.
Patti Clayton
Jul 27, 2022
5
The service is always done in a timely manner and they are always courteous and give recommendations about future service needed. I would recommend when service is completed they bring your vehicle to the front for the customer instead of moving it to a lot a distance away from customer waiting area.
Marilyn Bopp
Jul 26, 2022
5
Good experience. Efficient service.
James A Chisholm Jr
Jul 26, 2022
5
Needed service on my Camry. I showed up really early-3 hours- for my appointment. They went ahead and took the car-I was in and out with service complete within 30 minutes! Love this place!
Debbie Boyette
Jul 26, 2022
5
Good seller, good service... Nice place to shopping ^^
Bilby
Jul 24, 2022
5
Great dealing with Donna at the dealership. She is very patient and does her best to find what you are looking for. Very good at following back up with you and letting you know options that are available. She makes the buying process a lot less stressful.
Gwin Cowart Baker
Jul 22, 2022
5
Was able to get me in and out quickly. I purchased my Rav4 Hybrid and get it serviced. Everyone is super friendly. Fast and easy.
Donna G
Jul 22, 2022
5
Sales and service are great!! I Would definitely recommend!! I’d you are looking for a car you have to stop by and check out inventory.
David
Jul 22, 2022
5
Ethan did an amazing job selling my family a Corolla. His breakdown was top notch, easily best we’ve ever seen. Keep up the good work.
Jeremy Bonner
Jul 21, 2022
5
I took my car in yesterday - I had a service appointment so the check-in was quick and the service was completed in a timely manner. I bought my two Toyotas at AutoNation and I’ve never serviced them anywhere else. I’d give them 5 stars ⭐⭐⭐⭐⭐
Sam Crawley
Jul 19, 2022
5
Great Service! Oil change and tire rotation in an hour. Great Service Thank you Samatha.
Karen Kelley
Jul 19, 2022
5
Went in for scheduled 5,000 miles first service, had appointment for 10 am, was done 20 minutes later!
Marco Quintero Jr.
Jul 18, 2022
5
The service is why I come back. My service advisor Alen Kendrick is the best. Only come because of the service he gives my family.
AC
Jul 13, 2022
5
The wait time was excellent. The service advisor Samantha was thorough and polite
Anthony Hammond
Jul 12, 2022
5
My experience with Autonation Toyota Mall of Georgia is always impeccable. They know how to treat their customers and be time efficient. For my maintenance I always go with David and he is great and fast! I’ve had terrible experiences with Toyota before specifically off of pleasant hill. But the experiences massively improved when I went to autonation Toyota mall of Georgia!!
Xochitl Barrera
Jul 11, 2022
5
Fast service. And the service advisor that helped me, his name is Alen Kadiric is very helpful. I’d give him 5 star.
Lorna Halili Parham
Jul 6, 2022
5
quality work and good reception
Solomon Amihere
Jul 1, 2022
5
The service here is top notch. I always go to service advisor Map Mouth. He is knowledgeable, friendly and communicates very well. He makes sure I get everything thing I need for my 2015 1794 Tundra to keep it in top condition. He’s the reason I use Autonation Toyota Mall of GA.
Brian Silva
Jun 30, 2022
5
I have had the best experience at this dealership. They truly have gone above and beyond for me!!!!
Beverly Edwards
Jun 29, 2022
5
Very good experience. Maintenance was done in a very timely manner. Customer service was excellent.
Richie Taylor
Jun 28, 2022
5
This is the best dealer in the city
Kenner Perez
Jun 28, 2022
5
The overall experience was good but the mechanic left oil finger prints all over the front of my white car and didn't remover my old oil window sticker. Do better!
Iosua Nicoara
Jun 27, 2022
5
Best service and sales!!! No complaints!!!
Beverly Edwards
Jun 27, 2022
5
If you are choosing to have your car serviced at the Toyota Mall of Georgia, please ask for David to be your service provider. He sure does give A+ customer service. He is honest and finds answers for problems not create more stress and anxiety. David Sutherland, thank you for taking care of me.
Linda Kostura
Jun 23, 2022
5
I had a great experience here buying my 2020 Jeep Sahara Wrangler! Everyone was so helpful and I loved the variety of vehicles they have!
Anna Spinks
Jun 23, 2022
5
my appointment was at 10am, and I walked into the dealership, was attended to immediately, and shown the very comfortable waiting area. my 2022 Rav4 was due for its first oil change. I had my car back at 10:50! they were very busy, but got me in and out in reasonable time from my appt! I highly recommend AutoNation Toyota Mall of Georgia!
Pamela Greene
Jun 22, 2022
5
Awesome experience and great customer service
John L Thompson
Jun 21, 2022
5
It’s a busy location but they get things taken care of. New updated service area is nice. I’ve been coming here since I moved to GA and they’ve always been great to work with. Mike and James have been taking care of my vehicle services and I can always count on them and the team; it’s appreciated.
Syk B. Hawj
Jun 20, 2022
5
their customer service is 💯💯.bought my car from them in 2018,and service my car there as well.
Bisso Bisso
Jun 17, 2022
5
Excelente atención de la Srita Kharol Mendoza una asesoría de lujo, una guía extraordinaria que se requiere para adquirir nuestro primer crédito. No dejen de visitarlo.
Edward Labarca
Jun 11, 2022
5
I always get excellent service on my truck. The customer service is always 10++.
Angie Stritzinger
Jun 10, 2022
5
This was the easiest car buying experience, I’ve ever participated. I was lucky enough to work with Fred and Luis, both incredibly knowledgeable, patient and accommodating. I’m so appreciative of all their hard work. Even after the purchase of my new vehicle, both reached out to offer assistance with any further questions I may have had. Both receive high praise, in my book! Thank you, thank you, thank you!!
Tiffiney
Jun 9, 2022
5
Alli was great and there service and team are excellent tam. They work with you and make you feel part of their family. I recommend you to stop and give them a chance to see what they can do for you. You will live with a big smile and satisfaction.
Ben Her
Jun 6, 2022
5
Me gusto porque fue en mi idioma todo el proceso , me explicaron todas mis opciones lo hicieron fácil y confiable .
Amparo Magana
Jun 3, 2022
5
Miguel was amazing, Thank you so much I love my new Corolla cross...AutoNation is best to buy a Toyota From, wonderful customer service!
Angela Brooks
Jun 2, 2022
5
Hi, this is my 5th car I bought from them, very professional great rates service and financing. Why would I go else where?
Manjeev Sachar
May 31, 2022
5
went for my first appointment for a maintenance on my Toyota Hybrid, everything was fast , everyone was kind and Christopher R was very helpful. thank you !
Claudio Y Diany Garro
May 30, 2022
5
Great service department, they are friendly and professional
Julio Maestre Millán
May 26, 2022
5
Yes is excellent service and the sales man Richard Ynsana is great, very professional and excellent job thank you
Adriana Ordosgoite
May 25, 2022
5
Luis the sales rep made it so easy to buy a new car. We did not have to wait long to sign the papers. Everybody involved was so helpful and informed.
Wolfgang Luckmann
May 25, 2022
5
Purchased my Ram 1500 and it was the easiest, fastest and nicest experience I’ve had purchasing a vehicle. From the test drive to signing the paperwork, everyone was great. Elvis, Travis and Younes made my experience an easy and great one. Highly recommend them for your next purchase.
Mike Stempkowski
May 24, 2022
5
Alan Richter has been taking care of me and my Camry since 2014. I always feel well taken care of. Thank you, Alan!
Lynne Watson
May 22, 2022
5
They go above & beyond to make sure you’re happy with your new vehicle! The team is super friendly and outgoing! They definitely have a Customer for life! We just LOVE our new 4-Runner TRD! Thanks Wade!!
Dawn Medina
May 20, 2022
5
But a new Toyota highlander recently, although I didn’t want to spend the amount I spent, the staff Aaron my sales agent was kind and did a good job helping us to make the right choice and all the managers were kind. Thank you all. I will definitely refer others to your company.
Deseye Anne
May 19, 2022
5
Samantha was excellent to work with. I highly recommend her.
Brenda Buice MacKay
May 18, 2022
5
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Lîlãç Dèè Gùl
May 17, 2022
5
the camry needed service,due to previous experience with other dealerships. I went in with a 5 gal bucket of Vaseline. Didn't have to use any. They made it simple ,explained well and did what they said. Will use them for the tundra
Kenneth Ehrlich
May 16, 2022
5
Had a great experience. Wade Larry was a wonderful sales person, listened to our needs and wants and found us a wonderful fit. My first Hybrid and I am loving it. Thanks again!!
Thomas
May 11, 2022
5
Always prompt, efficient, courteous and informative.
Suzanne Lambright
May 9, 2022
5
Map Mouth was very helpful and provided service efficiently.
Elma Turk
May 5, 2022
5
Great customer service . The courtesy care drivers and service is a major plus !
Terri Moore Ware
May 3, 2022
5
Wonderful staff in all areas. Exceptional sales staff. Carla Diaz Mota was my sales representative and she explained each step of the purchase. She told me about warranties, extra that I could add on. She took her time with me while I looked at the car. Can't give her enough Praise. Jose the financial person was exceptional as well. I would highly recommend this company.
Melinda Murray
May 3, 2022
5
La señora de servicio al cliente llamada Genesis, me dio una buena atención y el servicio es excelente . Recomendado. Gracias
Sofia Ocampo
May 2, 2022
5
La mejor atención al cliente siempre pendientes a darte el mejor negocio💕excelente personal de trabajo.
Sirenia Tenorio
Apr 27, 2022
5
I love automation the are the best! I been a customer for 6 years! excellent customer service! yesterday I was there and got a chair massage ! waiting for my car to be service! never ever had a massage at a dealership! Cecelia was excellent! thanks you automation for always making my experience great! I recommend everyone to go to automation! Angela hodges
Michelle Hodges
Apr 27, 2022
5
David helped e out and was amazing! He had wonderful customer service and was very knowledgeable. I will be back! Thank you David.
Brianna Baca
Apr 27, 2022
5
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Eunice Williie
Apr 26, 2022
5
I brought my Rav 4 in for an oil change and didn’t have an appointment. I was treated with respect and I ended up having my 90k mile maintenance done ( I knew I needed it). I was surprised how quickly they were able to get everything done as I had to wait for it instead of dropping it off. There was no high pressure selling and they were very polite and efficient. Thank you!
Jim Slaven
Apr 25, 2022
5
I have had great experiences here with vehicle services. The service manager was very helpful, explaining and answering all of my questions. They explained what was recommended, versus what was needed immediately versus, what needed to be on my radar. I appreciated that.
Barbara Bruce
Apr 25, 2022
5
This was the 3rd or 4th time we have had put new tires on our Highlander here!! Never a disappointment!! Would highly recommend. Thanks for the great job, once again!! See you soon for an oil change. 😊 Thanks- Brumbalow Family
Robin Broom Brumbalow
Apr 22, 2022
5
Great car service, awesome customer service
Nancy Gonzalelz
Apr 22, 2022
5
I always feel welcome and know my car is taken care of. Thank you
Brooke Viall Switzer
Apr 21, 2022
5
Ask for Map! He is honest and doesn't try to sell you any pointless extras. Because of Map I will be back dispite a negative service incounter with another employee. Thank you again Map for going above and beyond for your customers!
Aj
Apr 20, 2022
5
From the moment we entered the service center, Alen was a huge help—guiding us through the process of getting the car checked out! The best part was that Alen stayed in touch with us every step of the way to keep us informed—we would definitely go back for our Toyota needs!
Terri Hickman Grunduski
Apr 19, 2022
5
I love coming to mall of GA Toyota where i know either Mike or Samantha in the service area and Mark my mechanic will take good care of my Sienna. They are honest and up front with any service or repair. They are also very friendly with great customer service. I know when Mark repairs my vehicle and said everything is good I can trust the work. I recommend this facility to anyone who asks where i get my cars serviced. Your new service and waiting is very inviting.
Christine Borresen Reiss
Apr 18, 2022
5
I always receive great service and care when I bring it to auto nation Toyota. Mike and mark always are honest and make sure my sequoia is running at its best! They never treat me like “a woman who doesn’t know anything” like at other dealerships! They explain everything! And if I have a big service that is coming due that I will need, they let me know at my oil change so I’ll be prepared for the next service and not surprised with a big bill! They are awesome and I only trust them!
Heather Christine Brochu
Apr 17, 2022
5
Excellent service. Professional. Prompt to follow up. Did everything possible to get us the best deal and accommodate our requests. We had an outstanding experience working with Dave and Younes. Highly recommend. We chose this dealership over our local Toyota and could not be happier with our experience! 2022 Sienna Hybrid has only needed to fill the tank 1 time in 2 weeks. My Highlander is much more spacious and luxurious than my previous RAV4. We look forward to sending our friends to this dealer!
Matan Cohen
Apr 15, 2022
5
Very professional, very efficient, very courteous
Dian Newman
Apr 14, 2022
5
Bought a new Toyota Corolla hybrid from autonation. Love it so far. Andres was a great salesman. Help me with all the technology and new features to the vehicle and went above and beyond. My vehicle had a scratch or two in the finish and they buffed it out with no problem and no hassle and very apologetic. Great place to buy a vehicle highly recommend they do a great job
Aa
Apr 13, 2022
5
Had a great experience buying my new Corolla hybrid from autonation. My salesman Andres walked me through the whole process. Easy and accountable. Loving my new car I bought from them. Very friendly and sociable staff. Very helpful with all the new technology in these cars
Aa
Apr 13, 2022
5
Andres has helped us buy several cars in the past and I just cannot recommend him highly enough. He listens very carefully to what type of car you want, including the features and price and he delivers exactly what you ask. He is thoughtful and thorough - and best thing is - he CARES. He has a sincere desire to give you the best product and service. I always feel valued and heard. He is wonderful, and I will buy another car from him when the need arises again. You cannot go wrong with Andres. And his track record is proven, as he has been with Auto Nation Toyota for many years. It is no wonder why, Toyota is blessed to have him. Thank you Team- Toyota.
MaryAnn Eisenhauer-Sutherland
Apr 12, 2022
5
Had a great experience with Duke. He got me in a truck same day and I got a deal considering that there trucks are being sold at sticker price or at a mark up. I also appreciate that the entire team was considerate of my time because I wasn’t at the dealership all day
Brent Riley
Apr 12, 2022
5
they were fast, personal and honest
Lonnie Allen
Apr 11, 2022
5
Best dealership I’ve ever had the pleasure to work with. Chris from Auto Nation Toyota Maal of Georgia is certainly on top of his game. Highly recommend this dealership.
Hedija Heidi Cuskovic
Apr 7, 2022
5
My service appointment was quick and they are always friendly and professional!
Jennie Ostoja
Apr 4, 2022
5
Had a great service experience with Michael. He kept us updated on our car’s status and provided honest recommendations for our service.
Jane Frobose
Mar 31, 2022
5
Map Mouth is the go to guy for service
Blaine L. Anderson Jr.
Mar 31, 2022
5
Needed 50,000 mile service. Paul was very helpful, showed me what service warranties I had so that they could be used. Experience was very good!
Joey Park
Mar 28, 2022
5
I had a "check engine light" on my 2022 Tacoma at 1073 miles. They had me bring it in and diagnosed/repaired it in about an hour. Great service and friendly staff. A+
William Provine
Mar 22, 2022
5
Great group of people. Had a pleasing experience at the dealership. Kate and Luis were great. 100% would recommend.
Saul Peralta
Mar 11, 2022
5
David, my service advisor, was courteous and professional. He was able to answer my questions. I trust the work that was done was completed as expected.
Beth Crull
Mar 11, 2022
5
Excelente servicio, se resolvieron todas las dudas, se me ofreció el vehículo exacto que cumplía con mi nesecidades así como también se me habló con la verdad desde el principio ya que soy primer comprador. Me atendió Gabriela Quero y la recomiendo a todos ustedes para que les resuelva las dudas relacionadas con adquisición de un vehículo nuevo o usado. Excellent service, all doubts were resolved, I was offered the exact vehicle that met my needs as well as the truth was told to me from the beginning since I am the first buyer. Gabriela Quero assisted me and I recommend her to all of you to resolve any doubts related to the acquisition of a new or used vehicle.
Oscar Gonzalez
Mar 9, 2022
5
Took my Highlander for service Seventh of March 2022 great service did my front in alignment balancing four wheeler balancing of this car runs hundred percent better service advisor was very knowledgeable friendly and comfortable got my car washed that was cool clean car always runs better Service advisor Dianelis Is very knowledgeable and friendly and knows how to make a feel comfortable when you visit the dealership thank you so much see you next service
Orville Francis
Mar 8, 2022
5
simply the attention was the best I had visited other dealers and the attention was different thanks now I have my highlander
Erika Asencio
Mar 8, 2022
5
Efficiency and friendliness
Ed Hendricks
Mar 8, 2022
5
Lo mejor es la atención por parte de sus vendedores y especialistas, la rapidez del servicio y la comodidad de sus instalaciones y salas de espera.
Jairo Hernandez
Mar 7, 2022
5
Excellent customer service, friendly and prompt staff.
Sang Yoon
Mar 1, 2022
5
Excellent customer service, friendly and prompt staff.
Christine Whitley
Feb 28, 2022
5
I took my daughters Corolla in for service and they were quick with it. The customer service was good like always.
Dhumal Iye
Feb 24, 2022
5
Our Sales person Katelynn was very thorough. I highly recommend AutoNation! Kelly
Brian Sengson
Feb 23, 2022
1
I recommend the service department but not sales department.
John Pecha
Feb 21, 2022
5
The staff is extremely attentive and super helpful!
Erick Mendoza
Feb 21, 2022
5
I have loved everything about this place. From buying to service they deserve 5 stars! Paul Kim in the service department has THE best customer service. Thank you Toyota Mall of GA for always making me feel like I'm your best customer!
Sami Garland Scoggins
Feb 18, 2022
5
Kyser was an absolute gem to work with! He and the entire AutoNation Toyota Mall of Georgia family made this a most pleasant experience. Car shortages right now are no joke, but Kyser found us exactly what we were looking for and had us on the road in no time!
Susie Shaffer Hammond
Feb 17, 2022
5
Excellent follow-on service. Their maintenance department is professional, on-time, and friendly.
Russell R Grunch
Feb 17, 2022
1
Bought a Nissan from this dealership and I had to get a new transmission in the first month then the same day I picked up my car from getting a new transmission I ended up having to get a new transmission mount .. I’ve had a horrible experience with this dealership all this happened in less then a month I been in rental cars more then the car I bought from them.. I’ve tried to trade it in with another car and they tell me $7,000 will roll over onto the new care because the car lost value when I drove off with it but how??? When they had the car half of the time in the service department and I been in rental cars !!! Please make it make sense !!!! I regret making any type of business because they sold me a LEMON !!!!!
Jessica Vigueras
Feb 17, 2022
5
Appreciated all the helpful information and time Luis spent helping me find the RAV4 I was looking for under my terms.
Sheryl Barton Stritt
Feb 16, 2022
5
Andy was really helpful. he answered all of our questions and got us a great deal.
Monica Gonzalez
Feb 15, 2022
5
Excelente servicio recomendado 100%
Valentin Seiler
Feb 12, 2022
5
Por que el personal es muy amable me atendió Gabriela y es muy excelente persona se las recomiendo
Rosa Fuentes
Feb 12, 2022
5
Fast and Quick Service. In and out less than 60min, and u get a free cup of coffee ☕️ too
Youssef Arman
Feb 11, 2022
5
Fast, easy service. Alen was thorough and gracious.
Anita Reardon
Feb 11, 2022
5
Having tried different trading platform , my last experience with Mrs Kimberly Louis is the best ever, I traded with $500 and within a week i made profit of $6500 and to my greatest surprise no extra charge was paid for my withdrawal. So I recommend Kimberly Louis platform for effective trade to every one. Email: kimberlylouis110@gmail.com whatsapp: + 1 (860) 556‑3122
Sphesihle Pelles Khulu
Feb 10, 2022
5
this place is always so so helpful! I would expecially like to thank Paul Kim. he was extremely helpful
Shannon Senner
Feb 10, 2022
5
I made a oil change appointment and was in and out in little over 1 hour
Douglas Aldentaler
Feb 10, 2022
5
They take pretty good care of me, I can’t s wait until they can open the food bar.
Landon Fancher
Feb 8, 2022
5
They consistently go above and beyond.
Jo-Ann Morasky House
Feb 8, 2022
5
Great customer service and thorough with my vehicle. Highly recommend !
Darin Willis
Feb 5, 2022
5
Great service by Alan my advisor. I will only take my Prius to AutoNation /Toyota Mall of Georgia. Outstanding team!
William Davis
Feb 3, 2022
5
the agent Samantha was excellent
Rick Terray
Feb 3, 2022
5
This has been the best car buying experience I’ve ever had!!!!! I’m so thankful for car salesman Nick Stamp for helping me weigh my options finding the perfect car that will make me more than break me. AutoNation all day!!!!
James Womack Jr.
Feb 1, 2022
5
Ease of purchasing a vehicle.
William Lundy
Jan 25, 2022
5
excellent service, for affordable prices
Modupe Ayo
Jan 25, 2022
5
Our Sale Associate Donna Smith Gilder and Lorenzo the Sale Manger worked with us and made us feel like a customer should be feel there was no pressure they let us make our own decisions all the while we talked like we known each other for years although we were strangers. Who could ask for better
Bobbie Neal
Jan 25, 2022
1
The sale associate Kate xxxxing lie to make us come to the dealer for nothing waste my time. I ask her very specific questions that the price on the Venza and did your dealer charge all the xxxxxxxx options like ceramic coat and windows tint to add another 6000 on the sticker price. She told me no we don’t do that here. All xxxxxxxx and lied I came in today she was overwhelmed with appointments another sale person have to come help me and come back with all that xxxxxxxx on the paper.
Ben
Jan 8, 2022
5
They did great............🤟👌
Jose Carlos
Jan 5, 2022
5
Great experience one of the best that I have had when purchasing a new vehicle. Would recommend or come again if needed. Everyone was great.
Tammy
Dec 27, 2021
5
Excellent experience. Tyrell took care of me and my family! I very pleased with my new vehicle. I will recommend this dealership to everyone I know.
Samuel
Dec 22, 2021
5
Tenía el deseo de comprar 2 carros nada más, pero la excelente estrategia de venta que Joffre aplicó siendo paciente y cortes , pero persistente y tenaz transformaron mi deseo y el de mi esposa ; en una necesidad . Sumado a esto el diligente acompañamiento de León fue crucial para una final decisión. Agradecemos sobremanera la siempre atenta forma de atendernos ... esperando volver a comprar mi siguiente carro (el cuarto con ustedes) pronto . GRACIAS!!
Jorge Romero
Dec 16, 2021
5
I really appreciate the professionalism and knowledge of service advisor Kenneth Brannigan. Thank you
Amanda Tullis Herrington
Nov 17, 2021
5
Hola soy vinicio reyes associated in sales del dealer de Toyota mall of Georgia mi contacto es el 770-330-1071 si no pregunten por mi en el front desk “Vinicio” yo me voy a encargar de ayudarlos y seguirlo en todo su proceso. Atendiendo siempre a la familia hispana.
Vinicio Reyes
Oct 8, 2021
1
It’s a nice enough dealership until you have issues: 1. Overcharged on state sales tax, still waiting for a refund. 2. A slightly used Lexus with 22k miles was sold to me with brakes and tires that ostensibly passed “inspection” but less than 2 weeks/2k miles later, my local Lexus dealer determined they were unsafe to drive on and required immediate replacement for brakes AND tires. I’ve been ignored on this safety issue. 3. Title hasn’t been delivered to Florida DMV/Banking institution after purchase, and I haven’t heard anything from the dealership on this either. 4. They list themselves as a 1-price dealer, but tack on $2k extra to every car for dealership add-ons. Having driven a long distance to purchase the car I wanted, I was irritated that I still had to negotiate to get the advertised price. 5. Held up in finance department for 3+ hours despite having a pre-approval letter from my bank for MORE than I was buying the car for. They stalled until my bank almost closed in an effort to make me use their financing options. I’m extremely frustrated, and don’t recommend this dealership. My salesman (Drew) was polite and easy to work with, but the rest of the staff has been unhelpful at best.
Richard Varn
Oct 5, 2021
5
Oh my goodness what a wonderful experience we had at AutoNation Mall of Georgia Toyota! Tyler and Travis went out of their way to make sure we got the car perfect for us. Then Travis sat with me and showed me all the features of the car so I know where the brakes and the lights and everything was!! Then TJ did the financing he was so kind and sweet. I will highly recommend them to anybody!!
AlbertandPeggy Thomas
Sep 26, 2021
1
Beware,,, My wife and I went into this dealer this evening sat down to purchase a vehicle, after starting the process we were told the price of the vehicle and we had agreed to that price while waiting for the paperwork we were told that the Sales Mgr requested that we purchase almost $7,000 worth of dealer accessories in order for us to be able to purchase the vehicle. This vehicle has not even hit the lot so they can’t say the accessories had already been added. Not a good way to conduct business we walked out never to return .
John Davis
Sep 22, 2021
5
Glenn and the Service Team are great-I wouldn’t take my cars anywhere else!
Martha Peribonio
Sep 9, 2021
5
My wife and I purchased a Sienna van from AutoNation Toyota Mall of Georgia in 2017. We're closing in on 100,000 miles with no problems what so ever. All of our maintenance has been done at ANTMOG - everything has been done professionally, at a reasonable cost, every time. We both agree - best car we;ve ever owned.
Bill Ellis
Sep 6, 2021
5
I always take my car to the Toyota Mall of Georgia, because my last 3 Toyota I bought there and they do excellent service and excellent Customer Service. I recomen them 100%
Jovanna Baines
Aug 30, 2021
5
Wade and TJ were absolutely phenomenal. Their knowledge, professionalism, and customer service went above and beyond. I was treated well, and listened to. I was able to get the exact vehicle I wanted. I fully recommend this dealership.
Tina Marie Weaver
Aug 27, 2021
5
I take my Lexus IS & my sons Scion TC there because they are made by Toyota. Map takes great care of us, and their work has always been good.
Lynn Christopher
Aug 23, 2021
5
Alan took great care of me and my 4Runner for my 15k service. I’m always anxious when I go to the “car place” because I don’t know much about cars, but Alan explained everything to me and was very informative even with his busy schedule! 10/10 recommend!
Hannah Grider Brodnax
Aug 23, 2021
5
We own two Toyotas and have both serviced here. We always receive professional care and service to our cars. We never even consider going anywhere else. I recommend them to all of our friends.
Lila Adair
Aug 19, 2021
5
I went on Saturday for a service visit excellent customer service.
Karen McEwan
Aug 9, 2021
5
I went looking for a car and my experience with Wade was second to none. I am usually wary of car sales persons but he took time to make sure I got a car that I was happy with. He's interest and care to get me a car that satisfied my needs gets him my recommendation anytime. Thanks Wade.
Esther Eky
Aug 9, 2021
5
We worked with Ruben Lara and he was very helpful and we really enjoyed working with him. We also enjoyed Lorenzo he was such a great help. Thank you Ruben for everything and thank you Lorenzo
Debbie Ely Wilson
Aug 7, 2021
5
Chris is my go to person He is knowledgeable, professional and friendly.
Michelle
Aug 6, 2021
5
The sales people and financial department people are the best. They really took care of me and got me into a brand new 2021 Camary and lowered my APR by 2 points. I couldn't be happier.
Donna Sigle
Aug 5, 2021
1
Service Advicer MR Map was very abusive and throw me out of the service area, I complained with manager, but look like is normal way to operate.
Gustavo Burga
Aug 3, 2021
5
I had the pleasure of working with Katelynne yesterday to purchase a 22 Corolla! I didn’t make her job easy but she made the sale easy! Had the pleasure of working with Wade as well who ensured no negative experience occurred. Then lastly, Louise was great in the finance department and explained every detail and process as should be done!
Patti Chastain
Jul 26, 2021
5
Great service as always. Friendly staff, timely oil change and tire rotation and nice lounge area with coffee and chairs. Really love what they are doing with this dealership and the new renovations that's taken place. Can't wait to see how it turns out!
Yana De Moraes
Jul 23, 2021
5
The staff was outstanding. So friendly and accommodating.
Ed Subko
Jul 22, 2021
5
Highly recommend buying a car from here! My husband and I were on the hunt for a new car. The market is weird right now but luckily we stumbled upon a nice Lexus hybrid sold at AutoNation Toyota Mall of Georgia. It was super nice and a great price. We were very happy to have found it. Andres LLano helped us all along the way. We have three kids so that makes the car buying experience hard as is. Andres Llana was the most patient and friendly sales person we’ve ever met! He needs a raise for all he put up with that day. Wow. We are so happy with our car and our experience. Worth the drive. Worth the wait. Thank you! - Heather and Devin Sanders
Devin Sanders
Jul 22, 2021
5
Kimberly was so friendly and helpful on Saturday. I recommend her as a great service advisor.
Stacy Crumpton
Jul 19, 2021
5
Great honest people! Ask for Alan Richter, he is the greatest service advisor.
Darryl Delost
Jul 19, 2021
5
Dianelis Lindarte Soto thank you for all your help! Always very helpful!
Adriana Jaimes
Jul 19, 2021
1
My car buying experience was pretty good but my experience was the collision shop not so much. It took them 2 weeks to fix surface damage on the vehicle. Once I got the vehicle home I noticed that my passenger side doors would not lock manually or with the key fob. So I had to go back to have that issue repaired. They also returned my rental a day late. Luckily enterprise was able to fix this but had I not thoroughly looked over my receipt I would have never known.
Gene Rose
Jul 18, 2021
5
Yes I do. they help me to get a car on spot thanks to jazmani I forgot the guy name he is great 👍 supportive staffs
Noorali Hirani
Jul 17, 2021
5
Maxwell Bell and Bill B were so entirely helpful. They got me the car I actually wanted and in a reasonable time and price. 2 thumbs up.
Anna Medrano Fisher
Jul 17, 2021
5
i was greeted by Alan K., the Service Advisor for my service. He explained the procedure and the time it would take to perform it. Called the Driver to take me home and notified me when the car was ready. I have had my car serviced at Mall of Georgia for many years and I am so impressed by Alan K that he will be my go to guy in the future!
Ed Doyle
Jul 16, 2021
5
Jaker help me to find the perfect car for me. Also help me to get the best deal that works perfectly with my financial budget. He really care about me as a person and help me to get the best for my family. Thank you Jaker!
Elvimar Calderon
Jul 15, 2021
5
I bought a new 2021 Toyota 4 runner from here it was the best buying experience I have ever have quick and the people are very knowledgeable.. thanks kaytlynn
Shane N Trudy Cobb
Jul 14, 2021
5
I drove 3 hours from Birmingham, Alabama to purchase my vehicle. The experience was hassle free, quick and actually fun! Best sales experience with both Noel Bennett (Sales Associate) and Truong Ly (TJ) (Financial Manager). Love these guys! They are true assets to AutoNation Toyota.
Toyota Girl
Jul 13, 2021
5
Had the best experience with Noel and GM…customer service and information very informative. I will recommend this car dealer always 7/2/21👍🏼
Pauline Mckenzie
Jul 6, 2021
5
We had the best experience with Kyser!! He’s very knowledgeable, kind, and very professional with good sense of humor too 😊 It was a stress free and enjoyable experience with the whole team and I highly recommend this dealership!!!
Amy Tadesse
Jul 4, 2021
5
Me encantó este lugar! Después de haber ido a muchos concesionario aquí me sentí mucho mejor. Además, Kharol Mendoza nos explicó todo con detalles paso a paso y ayudo a encontrar un buen carro al mejor precio. Los recomiendo 100%
Leo Acosta PiÑa
Jul 3, 2021
5
I was checked in quickly the problem was identified and fixed. Map my service associate did and outstanding job.
Bobby Gillyard
Jun 30, 2021
1
I called the service for recall repair about 2 months ago and the person who answered were very rude by keep interrupting me. He said that they will call me back when they receive the parts. After 3 weeks, I called again because no one contact me about this. They said the same thing. Yesterday I was there to get the oil change and asked about the recall repair parts and found that they never ordered the parts. They are not professional and reliable.
SharonM
Jun 30, 2021
4
As always top notch service and the coffee is not bad.
I am Spartan
Jun 29, 2021
5
Best dealership in Georgia. Exceptional service and we always count with Andres Delgado. I recommend it. Thank you guys
William Ortiz
Jun 28, 2021
5
I had an amazing experience with Kyser. Such a sweetheart and took all my concerns into account. Highly recommend!!
Kyndall White
Jun 24, 2021
2
You are trying to service too many people. Even though I had an appointment to assess my issue, I had to end up leaving my car overnight and did not get to pick it up until closing the next day just for the assessment. I had to pay $150 for an diagnosis, which seems very high. I thought it would be around$80 for that portion.
Rene Swallow
Jun 23, 2021
5
Efficient and friendly staff. The wait time is always minimal and service technicians take the time to explain the details of what’s being done and cost.
Maggieo
Jun 23, 2021
5
Only I have is when I call on the phone service and trying to get a apt it?s took so long for somebody to come live and answers on the recoding to leave a call back on the recoding to body did call back at all to let u no what going on or apt is ok . I would like to see some call back to talk to and the phone answer saying if u like to call back it say leave your phone # no n somebody call back at all even I left the ph #no nobody call back ! I would like to see it will changing soon on answer service call . Thank y!
Ott Deboer
Jun 22, 2021
5
Great experience with AutoNation Toyota Mall of Georgia. I took my truck recently to get the A/C fixed. My service rep, Michael Lee, did a great job keeping informed as to the status of the work on my truck. He and the service technician who worked on my truck stayed late to make sure the alignment and blower motor were replaced that day. I was taking my family out of town on vacation and they helped me out!
Allen Ansley
Jun 22, 2021
5
Very pleased with the whole process! The salesman was very knowledgeable.
Gary Porter
Jun 21, 2021
5
Map my advisor has always been the best. Been coming here since purchasing new 2008 Corolla. Professionalism, courtesy has been top notch each appointment or concern.
Steven Batson
Jun 19, 2021
5
Very positive...excellent customer service...had an oil change, tire rotation and the brakes checked...Chris was the service manager that handled the appointment and service completely to my satisfaction.
Steve Portnell
Jun 18, 2021
5
Michael Lee handled my recent visit and is the sole reason I bring my business to Toyota Mall Of Georgia. He is thorough with his explanations and always gets the job done correctly. He is a true professional.
Jim Palman
Jun 18, 2021
1
Bad service experience so upset . 2018 corolla ac no work nobody care about customers
Senaid Amra Custovic
Jun 16, 2021
5
After our 2014 Highlander was hit on 3/6/2021 it was hauled to Toyota AutoNation here in Buford, Georgia. It was assigned to Larry Cusumano (Estimator) for follow-up. Larry told us on the first day that he would keep in touch with us and he did just that. He handled everything very professionally and we had confidence with everything he did. The car is home and we are very happy. Thank you Toyota and Larry Cusumano.
Pfc David Fisk Sr
Jun 16, 2021
5
I had a really great experience and I would recommend all my friends and families to go to this dealership especially the salesman is really nice and friendly
Tossapop Strickland
Jun 15, 2021
5
The construction and long Line of cars waiting to get in was daunting. However the wait to see my service tech, Chris Riche, was not long. I needed a 18 month service on my 2020 Corolla. Chris said it would be an hour, but it was quicker. Comfortable temp trailers for a waiting room. Clean restrooms. Great Service. Don?t let the construction scare you away.
John Groeninger
Jun 15, 2021
4
My service representative Dianelis was wonderful, attentive. I appreciated her attention to me and my old car, 2008 RAV4. The facilities is under renovation, customers stayed in a trailer. Comfortable enough.
Susan Lee
Jun 14, 2021
5
Ruben was very helpful and provided excellent service.
Julie Noles
Jun 13, 2021
5
Very organized, super attentive and friendly staff, very timely returning and picking up. Very pleased!
Tara Sachs
Jun 11, 2021
5
The staff, sales people, manager and especially the Finance Manager were extremely helpful. They were very professional and went out of their way to make sure I had a pleasant experience at AutoNation. I will go out of my way to go to AutoNation again.
G Paul Foster I
Jun 11, 2021
4
Easy buying experience. Everything done online or over the phone except the pickup.
Bettina Smalley
Jun 10, 2021
5
Hailey (car rental) and Mike (service) were great! Repairs took longer than quoted. However, they provided a free rental car. Facilities under construction. Probably doing the best they can under the circumstances. I love that they always perform a multi-point inspection.
Angela Humphrey
Jun 9, 2021
5
I purchased a Toyota Tundra last week from Curtis smith the Saleman,it was a great experience,very professional Super friendly great customer service ,100 pour-cent satisfied
Mike Hed
Jun 8, 2021
4
It was good as it usually is. That's all I have to say. Thank you.
Robinette G. Griffin
Jun 8, 2021
5
Very organized department, the service providers are always willing to work for/with the customer.
Edmunds
Jun 7, 2021
5
Excellent service, and very friendly staff. I?ll appreciate your help
Jesus Latouche
Jun 7, 2021
1
Very terrible. Sale manager and financial personal is still financing extra warranty and options warranty.
Karen V Blair
Jun 6, 2021
5
My salesman Anthony V. was awesome! This was my second car purchase with automation. Anthony V. was my salesman both times. He is very professional, knowledgeable, friendly, and patient. The overall experience was great both times. The manager Travis was phenomenal. He was a part of both of my purchases also. I have and will continue to be a customer and refer friends and family to this dealership and Anthony V.
Cassandra Johnson
Jun 6, 2021
2
I have been a regular customers with my two Toyota being serviced at AutoNation in Buford but lately the customer service really sucks. When I came in to drop off and pick up my car, no one would want to look at my direction or greet me. AutoNation sent me the coupons for oil change but the customer service person would not honor it and asked me to pay in full amount.
Peter Nguyen
Jun 5, 2021
5
Curtis Smith, is a great sales associate. He handled my purchase perfect...
Martha Cleveland
Jun 5, 2021
4
My appointment was at 10:00 am. It did not get finished until 12:30 pm. Way too long. I was told they had 170 cars come in for servicing in 3+ hours. Not enough help.
UnhappyVence
Jun 4, 2021
5
Everything went smoothly with the replacement of the recalled fuel pump. we're very pleased with the drop off, pick up, and length of time for the repair. We highly recommend AutoNation.
Jackie Caryl Landrie
Jun 4, 2021
4
Very confusing at 1st because of construction(no warning), it took much longer than normal to drop a car car off with a scheduled appointment. Once finally in building Dianelis was great and everything went flawlessly as usual. Thanks Dianelis!
Kunhamed Bicha
Jun 3, 2021
5
I went to the dealership for a test drive in the Camry to decide if I would like it. My salesman Kyser was wonderful to work with and not pushy at all. I?m very happy with the service I received and everyone that took the time to work with me and my indecisiveness so I could get the car I wanted. Thank you Kyser I love my new Camry!
T Mcdaniel
Jun 2, 2021
5
imposible visitar este mall de autos y no salir manejando. y mucho más con las asesorías y experiencias de las srtas, kharol y estefania muy complacido con mi auto nuevo
Victor Tobila
Jun 1, 2021
5
Larry was personable and very efficient, just awesome.
Thomas Murphy
Jun 1, 2021
5
Awesome experience with Carla! I found the car online but it was her professionalism and follow-up that helped this to be a better buying experience!
Denise King
May 31, 2021
5
Always great to do business here. I have returned time and time again.
Yadira Quiroz
May 31, 2021
5
Great customer services and very friendly staff. They did great job
Nahmat Issa
May 31, 2021
2
They never check the fluids or used water instead...
Lorena Ivonne
May 30, 2021
1
Everytime I have used the service department I have not been satisfied. This last time they did not reset the 15000 maintenance, i called my service rep, he never called back, I called twice they said just to come back, I went back & the lady said they could have told me how to fix this over the phone. The other time they lost the part that had been ordered, the service guy was so rude to me, he told me to move over so he could wait on the next customer. I love my Toyota, but the service department is another story!
David Roberts
May 29, 2021
5
Overall experience was great. Yasin was a great sales person. You can tell that he wants to sell you a car but within limits and not just push any car towards you. Highly recommend him
Mihai Bordea
May 27, 2021
3
was told i would get a car wash as last time I was in to get steps added they told me car wash was broken. no car wash
jppjrp1
May 25, 2021
5
He is awesome service advisor.. always giving us best solutions thank you so much Map I greatly appreciate it... you are not only taking care of our family but my extended family also we all coming there to service our Toyota vehicles🙏🙏
Sanjiv50
May 25, 2021
5
She was friendly and efficient.
Hector20
May 25, 2021
5
Perfect service experience! Timely!!
DEdwards
May 25, 2021
5
Great experience every time. Theybtake very good care about my car.
Charise Barnes
May 25, 2021
5
Map is great! Very hel3pful!! I always ask for MAP as he seems to care about me and the safety of my car. Thanks MAP!
Jennye Lee Schindler
May 24, 2021
5
Nars and Frantz were get and very professional. They were very knowledgeable of their jobs and very courteous.
Latricia Releford
May 21, 2021
5
Kimberly was beyond awesome taking care of us. Will be going back.
Kelly Burton
May 20, 2021
5
Andres was my salesman and he was fantastic. For some reason on my used vehicle there was only one key. I live about 5 hrs away so Andres made arrangements having to go through several departments to make arrangements with a key company in my home to make and program a new key at about $300 at no cost to me. He then followed up several times until it was done and we were happy. ??
Richard Lawrence
May 19, 2021
5
Great service as usual - been servicing our Toyotas here for 12 years straight!! Our current service advisor, Alen Kadiric knows how to take good care of his customers.
Ian McIntosh
May 19, 2021
5
Excellent services I enjoyed my services Allen took care of even though I didn't have an appointment.
Services
May 18, 2021
5
Excellent services I enjoyed my services Allen took care of even though I didn't have an appointment.
Peter Ewongkem
May 18, 2021
5
Good service,Smiling face, friendly, timely quality workmanship. I'll come again. I will also recommend to my friends. Make them know what to do
Enver Baltaci
May 18, 2021
5
He was assisted by Mr. MAP and he worked with me on getting the most important service done on my vehicle knowing I could not afford all of it at once. He was extremely helpful, easy to understand and made may have a very good experience!
Patricia Lord
May 17, 2021
5
Kyser Howell was extremely helpful and helped talk us through any concerns about the vehicle, I highly recommend him.
Vanessa Erika Cardin
May 15, 2021
5
Was good for me buy my car over here. The service department is excellent,thanks Freddy for the attention.
Mayra Sosa
May 15, 2021
5
I have had my car serviced here for 3 years. And they are always very efficient and quick.
Alison Campbell
May 14, 2021
5
Pleasant and timely. Service writters were very courteous and helpful.
Becky Bailey
May 12, 2021
1
Salesman Nayrough told us the car we were in was exactly what we would get at the same price – with leather heated seats and the color we wanted. Would have to order it and that would take 31–50 days. We said ok we weren’t in a hurry Came back out and said another dealer had the car and they would go get it – THAT night Kept taking the check sheet, had to keep asking for it back - now we know why Nayrough then dumped us on Jacker who we originally asked for (Jacker is the BEST) On Saturday took check and money order to Toyota, didn’t have the car yet – didn’t go get it till Saturday morning Jacker delivered the car to our house, told him it wasn’t right – missing tinted windows, sun roof and tail gate lift. He said he saw the windows weren’t right and to not worry they would fix that. We asked about the sun roof and tail gate – he said he didn’t know but thought they would give us the mirror Finance Isidora told Dale that we signed the agreement and the car was ours, we should have refused the car. Still waiting on the seats, tinting and mirror. Been over two weeks.
Becki Terry Fisher
May 11, 2021
5
They have a huge inventory.
Milla Belete
May 10, 2021
5
We had our 2003 Tacoma in for repairs to turn signals. Chris explained the process and the potential that the parts may have to be ordered. We dropped off the car and were pleasantly surprised when he called the next morning indicating that the work was complete. He gave me the price and I was able to pick the truck up later. They inspected the truck and indicated no other work needed to be done. We have dealt with the Mall of Georgia shop since we bought the truck there in 2003 and we have always had excellent service and support from all the staff there. Not only is the Tacoma a great truck, it gets great service.
Mike Gratton
May 10, 2021
5
I always go there to do maintenance to my 2012 Toyota Tacoma , they have very nice staff , I have work with Michael Lee, Farick Rodriguez and they are very nice people who will tell you what you truck really needs , so far I have been a loyal costumer for the good staff and the good service they provide. Went back to do oil change and Dianelis took good care of me and recommended what my truck really needed .
Rigo Arita
May 8, 2021
5
It?s been years since I?ve been to a dealership until yesterday and I must say, I was very pleasantly surprised at the knowledge about the vehicles my sales person (Katelynne Guimond) had. Not only was she knowledgeable but very patient (not pushy) and very nice. She was definitely prepared and ultimately I knew that she would be the one I would buy the car from. Others involved (Financing and manager) were also very nice and friendly without any expectations. I?m happy to give Katelynne Guimond and AutoNation Mall of GA staff a huge thumbs up across the board! Sincerely, Marc N.
Marcos Nieto
May 7, 2021
5
Awesome attention. Great peoples. Fast solutions. I recommended
Rafael Morales
May 5, 2021
5
Outstanding service and experience as always! Thanks Alen
Jeffrey Noice
May 4, 2021
5
Friendly thorough and fast service
RMonroe2
May 3, 2021
5
Facilities being upgraded. Once facilities are upgraded, should be a lot easier bringing in auto for repair. Service scheduler was friendly and helpful. Kept me informed of auto needs and when ready for pickup by cellphone.
Capt James Draffin
May 3, 2021
5
Great Service Department ! I had my Rav4 serviced this week with service advisor Map Mouth he was extremely courteous , professional and his estimate on my wait time for my vehicle was spot on. Look forward to working with you again.
Laura Greer
Apr 30, 2021
5
Danielles was great in service. Very informative and helpful.
John Middlebrooks
Apr 29, 2021
5
Excellent experience with Leslie she was very helpful in me getting my 2021 Toyota Corolla LE. HAVE REFERRED PEOPLE TO HER THAT NEED A CAR OR VEHICLE
Janie Loggins
Apr 28, 2021
5
Bought my truck from a cool guy named Yasin. He showed me my future destiny in my Tundra and never looked back. Quick easy and very knowledgeable.
Santiago Ramirez
Apr 27, 2021
1
This is my second mishap. At my first servicing they parked my car under a tree and sap was all over my exterior of my car Todd the service manager made it right by getting me a exterior detail. This time my second servicing they spilled oil under my hood you would think they would have cleaned it up. This is bad customer service!!
Scott Kerr
Apr 23, 2021
5
My service adviser Alen Kadiric at Toyota Mall of Georgia was awesome! I received great customer service from him. Very helpful he took care of me as a customer. He got my car serviced in a good timely manner.
Stacy Correa
Apr 23, 2021
5
As always, Kenneth Brannigan took excellent care of me and my 2018 Highlander! I was in for regular maintenance when I asked him about their current tire sale. We discussed it, and he printed the three choices we had discussed that were in stock. I am having the tires of my choice put on tomorrow! Thank You, Kenneth, for always taking the time and effort to make my experience at AutoNation a Pleasant One!!
Mary Moore Hill
Apr 22, 2021
4
The dealership is being renovated. When I drove up was very confused about where to go. No one greeted me because they were driving vehicles back to be serviced. I had to ask a customer outside what to do. There were 2 temporary trailers there but I wasn’t sure where to go. Finally a nice young man came back from driving car to be serviced and told me leave keys in car and go to the #1 trailer. Looks like busy needs more greeters. Or when I made my appointment the lady could have told me.
S Stewart
Apr 22, 2021
5
Excellent customer service and friendly staff members
Karen Mcewan
Apr 21, 2021
1
Took the car in for standard oil change. Afterwards, I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.
Jeong Kim
Apr 20, 2021
1
Took the car in for standard oil change. , I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.
TOYOTA CUSTOMER
Apr 20, 2021
1
Took the car in for standard oil change. , I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.
Toyota customer
Apr 20, 2021
5
I recently purchased a 2021 Toyota Highlander XSE. It was a great experience, Curtis was very Proffessional and helpful. I recommend their services 100%
MariaNoel Cantera
Apr 19, 2021
5
The whole experience was great except for their financial part they declined my check which was very embarrassing. I called my bank while I was there and they said no one tired to run my check.
Penney Hillis
Apr 16, 2021
5
Luis Prato was super helpful when I bought my new car! He was kind, humble and never pushy. He truly wanted me to be happy with whatever car I chose. I am grateful for all his help! Kyle in the finance department was great too! Thank you!!
Missy S.
Apr 15, 2021
5
Recomiendo a linda que es una excelente vendedora te ayuda en todo los tramites y el equipo que la apoyan son unos excelentes trabajadores
Efrain Gonzalez Rosa
Apr 15, 2021
5
Courteous and professional service! My car drives like a dream!
Sarah Sweet
Apr 14, 2021
5
Grasias a Estefania Hernandez que me atendio muy amable y me alludo con el carro que estaba buscando la recomiendo le doy 5 🌟
Luis Daniel Burgos
Apr 14, 2021
5
In spite of the construction in the service department my experience was the same courteous and professional interaction! I am amazed at the rapid turn around time!
Sarah Sweet
Apr 14, 2021
5
Friendly, knowledgeable staff. Service completed on time. Pleasant waiting area
Ann Williams
Apr 13, 2021
5
I came back to Mall of Ga Toyota Because the one on pleasant hill was a bad experience. Map really took care of me for my oil change this past weekend, thank your for the great customer service
Nevi 11
Apr 12, 2021
5
I came back to Mall of Ga Toyota Because the one on pleasant hill was a bad experience. Map really took care of me for my oil change this past weekend, thank your for the great customer service
Nevena Radivojevic
Apr 12, 2021
5
Freddy was very courteous, knowledgeable and went over all the notes and what might need to be done in the future. Great experience!
Luann Dean
Apr 12, 2021
5
Even though they are remodeling the service area they did their best to make it as convenient as possible.
James Mudd
Apr 12, 2021
5
They are in the process of renovating their facilities hence the less than 5 star review.
Lori Flick
Apr 11, 2021
5
Good place for shopping and repairing , great customer service , very detail that show customer right vehicle , I?m happy with my choice and thanks again
Lan Ho
Apr 10, 2021
5
Super friendly and helpful! Anthony and Lorenzo were awesome! Traded two and got two vehicles!
Terri Davis
Apr 9, 2021
1
Good day, In reference to my latest experience with AutoNation Toyota Mall of Georgia on Friday March 26th, 2021, it was sufficient that I will not return to AutoNation Toyota again and will likely not purchase another Toyota product. . I would like to first commend my service Manager Christopher Richter who was excellent, and a young mechanic named Addison who went above and beyond and was in my opinion exceptional. The sum of my experience was incompetence as I was sent into rush hour traffic without the lug nuts properly affixed to my driver’s side rear wheel. While I was able to avoid total disaster and not cause an accident injuring myself or others, the manner in which I was treated by AutoNation Toyota I feel was lacking…at best. For reasons I do not understand, outside of the two individuals mentioned above, I was treated with indifference and an air of being an inconvenience.
Rick Young
Apr 9, 2021
5
My appointment for an oil change went very well. I thought the automatic button for the sliding doors had to be fixed.Alen showed me how to make it work.Thank you Alen!!!!
Irene Purwono
Apr 9, 2021
4
After the prompt service, one thing I noticed, the tires air pressure was not calibrated as it should, other than that, all was awesome
Memyself&I
Apr 8, 2021
5
Wonderful experience. Map explained everything thoroughly. Wait time was perfect and timely.
Sherrie Agee
Apr 7, 2021
5
I Don't mean to sound corny, but I had the Dynamic Duo working with me! My Sales Consultant Frantz patiently walked me through the entire - yes ENTIRE - lot because I really didn't know what I wanted. No Pressure Sales!! He answered every question and went over options - sometimes twice - lol. Travis the Sales Manager made the deal possible by beating out the pre-finance offer from my credit union. Thank you thank you thank you!!!
HapyNuCrOwnr
Apr 6, 2021
5
love my -Yota RAV4...Had the first service this weekend.. reasonably priced.. in and out on time.. professional and courteous. Thank you for that!
Pea Jaye Higgi
Apr 5, 2021
5
These guys did an excellent job on my mothers 2018 camera
Al
Apr 5, 2021
5
Regular vehicle service. Oil change and alignment. Thanks for the good job.
Brandon Evans
Apr 4, 2021
5
Noel was great to work with ! Respected my time and deal parameters. Recommend A
Brian Williams
Mar 31, 2021
5
Great selection. I was looking for a Highlander Platinum AWD and was able to find what I needed.
William Benjamin
Mar 30, 2021
4
Service and customer service excellent as usual. Lower rating is due to construction. This made it very confusing and waiting areas were not very comfortable
Laura Wahl
Mar 30, 2021
1
Worst experience ever, this suv had multiple issues the i did not notice until days when by ... I thought i had auto nation backing me up but you are important to them until you sign your contract after that they don't even answer phones calls, I WILL NEVER GO BACK...
Elvia Espinoza
Mar 30, 2021
4
Gustavo was a five star salesman. Bill on the other hand was very condescending during the negotiations. He needs to work on his friendliness. I found him to be a bully.
Suzanne Williamson
Mar 29, 2021
5
We bought a Rav4 from Toyota Mall of Georgia last week for our daughter. Ruben Lara was our salesman and he?s great! We made our decision and we were in and out and on our way back home. Ruben was very helpful the day of the purchase and he is not done after you leave the dealership. He follows up with you to make sure everything is good and to see if you have any questions about the car. We had a great car buying experience at Toyota Mall of Georgia, everyone was very helpful. I would definitely go back to this dealership and ask for Ruben Lara again.
Gregory Chambers
Mar 27, 2021
3
I purchased a vehicle and will not purchase another vehicle there. It was very obvious that my experience was not great during the buyer process. However, not once did a manager frequently passing me stop to ask about my experience nor do much to remedy the experience. I have had much better experiences shopping with other dealerships and should have done so this time since this dealership did not seem to have great processes in place nor a commitment to excellent service.
Onetime Customer
Mar 26, 2021
5
Although Facility is under construction, the facility is clean and team members are polite and friendly. Every time I come Autonation Toyota Mall of Georgia I am very pleased with the service.
Madeline Coleman
Mar 26, 2021
2
I made a complaint with the service girl because someone in her workshop crashed my tacoma and I still do not receive a response
Keny Jimenez
Mar 25, 2021
5
Salesman Andrew Davis was professional, courteous and offered us a wonderful deal! We drove away completely satisfied with our 2021 Toyota Highlander.
Susan Stephens
Mar 24, 2021
5
The customer service at Toyota mall of Georgia, were great they give the appointment for the same day, and they were really nice, (even that they were super busy), and give and update of my high lander. They were quick and very efficient! Thank you Kenneth! You guys are the best!
Frances
Mar 23, 2021
5
Expediant and thorough service, and always a pleasurable experience.
VickiYA
Mar 22, 2021
5
Would give a higher, but the Service Department is currently under a major renovation.
Steve Portnell
Mar 20, 2021
5
our seller was very kind professional we will recommend this place and your seller Alexander nunez met and exceeded our expectations in a good way our family and I are grateful
Julia Sorto Alvarez
Mar 20, 2021
5
We had a wonderful experience buying our 2021 Camry! Our salesman, Mr. Sanks was so great that it was the best buying experience we have ever had. We absolutely got what we wanted, with no pressure! We could not be happier!!!!
Barbara Foley
Mar 20, 2021
5
I'm never disappointed with you guys! Thanks for being great
Cicely
Mar 18, 2021
2
My last service appt i was charged 80$ for an oil change and tire rotation. This time i came for my service appointment ,i was charged 99$ . Service advisor told me i was given the rotation at no charge but was charged this time. I wasnt tols this until after the service was performed.
Jonathan German
Mar 16, 2021
3
Overcharged... Had my truck in for service for front and rear brakes, oil and filter change and tire rotation. Technician did not rotate tires because of minor edge wear on front, but did not alert anyone that the rotation was not done, therefore I was still charged. If the 70,000 mile Michelin tires with 37,000 miles were in such dangerous condition, which is not the case, why was I not alerted to that . The reason for the service on Saturday was I was scheduled to leave Monday morning on a 14 hour drive from Atlanta to Kansas City which now is delayed after I discovered Sunday evening that my tires were not rotated. I will now have to make another trip to the dealership for the overcharge, and another trip to have my tires rotated somewhere else. After buying 4 new vehicles myself and assisting my Daughter with 2 new vehicles from Autonation over the last 20 years, I am now considering taking my business somewhere else. First of all, 30 dollars for tire rotation is highway robbery to begin with when the tires come off and back on for the brake work, so no extra work would have been performed. Second of all, this is just a continuation of dissatisfaction with the service department over time. Every time one of my 3 current vehicles go in for service, The service department always tries to sell me services that I know I do not need, i.e. brakes, tires, battery, filters, wipers, etc.
Customer
Mar 15, 2021
5
Quick and friendly service as always. Kimberly was very helpful and kind.
Mall Of Ga Ford
Mar 15, 2021
5
Always excellent service and clean, relaxing facilities
Dian Newman
Mar 15, 2021
3
Over-Charged. Had front and rear brakes replaced, oil and filter changed, and paid to have tires rotated. First, thirty dollars to rotate tires is highway robbery when the tires come off and back on with brake job. Second, person who serviced my truck did not rotate tires because of minor edge wear on front tires, (70,000 mile Michelin?s with 37,000 miles on them) I do not need new tires. If my tires were too dangerous to rotate, which is not the case, why was I not alerted to this. The service person just noted very small print that he did not rotate my tires and did not inform anyone of his decision, therefore I was overcharged and now had to make an additional trip to the dealership and another trip to have my tires rotated.
Thomas Blanton
Mar 14, 2021
5
Curtis did a great job giving me all the information I needed before choosing a car! He was very helpful, informative, and patient throughout the whole process.
Hailey Llewellyn
Mar 11, 2021
5
I had a very good experience at Auto Nation Toyota. My salesman Alex Nunez was great! He was honest and friendly and great to deal with. The buying process was smooth and easy! Would buy there again.
Dustan Sensenig
Mar 11, 2021
1
they offer me $8,000 for my 2018 Nissan Murano which is insane.
Aquilino Landaverde
Mar 11, 2021
5
Gave me a great deal and the customer care was good also spoke Spanish which helped alot
Andres n
Mar 10, 2021
1
Hello, I m owning Toyota since 2012 I had done my vehicle service at few other dealership. Oil change service always includes tire rotation and multipoint inspection I went to do oil change for my Venza at autonation, They charged me for oil change and tire rotation which is ridiculous. I would never do my vehicle service there again!
Dhaval Darji
Mar 9, 2021
5
Very good services, good people, ILike go to Toyota mall of Georgia, because is near for my .
Victor Rubio
Mar 7, 2021
5
It was the shortest time I ever spend at a car lot, usually it takes all day. It was great experience. Aaron the sales guy was very professional, they all were, and he got me close to my monthly payments that I wanted to pay for my beautiful SUV, which came with more features than I expected. I am one truly satisfied customer. Thank you auto Nation.
Rhonda Watts
Mar 5, 2021
2
I brought my RAV 4 in for a 15,000 mile servicing. I reported 2 problems. The person who accepted the vehicle seemed to want to dismiss the items I wanted addressed. When i told him the car cabin was uncomfortably warm he said it was hot outside. It's winter I brought the car in on 2/26/2021. Then he said the air entering the cabin was getting heated as it moved over the hood. This problem was not fixed. I also reported that the GPS was malfunctioning. He blamed it on my Apple phone. I told him I was using the internal GPS. He dismissed my complaint and said all units were a problem. Very poor customer service. IF there is a known problem with the GPS in the RAV 4, gt it fixed. I am very disappointed in the lack of concern for the issues that I reported. He only seemed interested in selling me a front end alignment. I don't know of any alignment issues with the car and this is something that should be looked at first to determine if the car is out of alignment before asking the customer to pay $129 for a service that in my opinion was not needed. I did not elect to accept this service.
Al Herzog
Mar 5, 2021
5
I had a great experience purchasing a vehicle from Auto Nation in Buford, GA.
Sky Yarbrough
Mar 1, 2021
4
When I booked my scheduled maintenance appointment, I had no idea there was a recall on the fuel pump. When I arrived for my appointment, the service tech informed me of the recall and that he would have to order the part. In addition, I wouldn't get my service done today...rather, I'd have to bring it back to get the service and recall repair done. This resulted in a completely wasted trip for me and several hours of my day spent driving to and from Conyers. Map was courteous and eventually got everything done but I wish there was a way for the appointment scheduler to know this info when we call to schedule so the customer doesn't wind up being surprised when they arrive for their appointment
Michael Carter
Mar 1, 2021
5
They worked with us to put us in the truck of our choice
Tommy1!
Feb 28, 2021
5
I love my 2020 Toyota Tacoma sr5 Barcelona Red is beautiful too. I highly recommend the folks at Auto Nation in Buford
Owenslady1
Feb 28, 2021
5
Friendly, helpfully, patiently advised from sale man. Good finance, no down payment and no interest with 3 months waving Bill payment.
Truc Le
Feb 27, 2021
5
AutoNation made the process quick and easy. Kate was professional and helped my wife purchase the car she wanted. Would recommend buying from them to my friends.
Kevin Godwin
Feb 27, 2021
5
Allen K- Best service, anywhere I have been. Always courteous and professional. Very knowledgeable and keeps you updated.
Eric Bissell
Feb 26, 2021
1
Let me just start off by saying that this was the most disappointing experience I have ever had in my life. Our family grew so we needed an upgrade from our Rav 4. Being loyal Toyota customers (we’ve owned a Corolla and a Camry) we thought they would be able to help us out. Our sales rep, Dedrick, was amazing. It was his first car sale and he did the best he could. We sat for several hours going back and forth with what we thought was the best senior sales manager ever, Travis. After 4 hours, he came and told us we had secured the deal. We signed all paperwork and left happy as ever with my dream car, a Toyota Highlander. TWO DAYS LATER, we received a call from their finance manager. The bank denied the loan, you need to bring the car back. Excuse me? Was this not secured before we left? So here we are, almost 3 days into enjoying our new car, and we had to take it back. Thankfully, Chevy was able to work out a deal for us, although ultimately I would much rather the Highlander. This experience will make me never return to any Toyota dealership in my life. Oh and also, I would like to mention that the finance manager, José, forgot to collect our down payment upon signing. Clearly they have still failed to realize this because they are texting us stating we will be refunded as soon as possible. Complete idiots. Very disappointing experience.
Marissa Lozada
Feb 26, 2021
5
New bed liner installed. Service has been excellent. Very pleasant buying experience when I purchased my vehicle, too.
Brandon Evans
Feb 26, 2021
5
Really good, I love Toyota .....I will buy another Toyota, keep your good business and service!
Trang To
Feb 25, 2021
5
Overall good experience. There is always the haggle of price but ultimately I was happy with what we settled on and I love the Highlander.
Sherry Coffey
Feb 23, 2021
5
Awesome Service . Have an issue with battery my car won't crank brought my car to the service department the service department associates were cooperative and helpful diagnosed the problem and replaced the battery under the Toyota care program free no out of pocket . Thanks Toyota manufacture for great quality and professional service. That's the reason have been a loyal customer for 18 years .
Husni Mustafa
Feb 22, 2021
4
Gus Correra was my sales representative. Gus was polite, patient, courteous and responsive to my questions both in person and via cell phone. He patiently explained the many features of the vehicle. He coordinated with Carole in the body shop to correct minor flaws in the vehicle that needed repair. Carole and her team did the repairs timely and successfully. Both Gus and Carole exceeded expectations.
Ronald Chmiel
Feb 18, 2021
5
I had a great customer service and help with Map. Everything was explain to me upfront and at a reasonable price.
Ann Jack
Feb 15, 2021
4
Kate took great care and detail to attention, She made the buying my 1st Toyota great! Even with a service warranty Kate?s follow up and customer service went past the sale of the truck and made sure the repair and loaner vehicle had been set up correctly.
Shaun Brautigan
Feb 14, 2021
5
Good service. Shannon (adviser) is very nice. Work got done on time with good quality.
Trung Pham
Feb 11, 2021
5
Love love love my device advisor James Pak! Regardless of the remodel challenges they still manage to provide great customer service abs kept me informed. The customer lounge trailer is nice and has everything you need to wait comfortably while you wait on your vehicle.
David Maldonado
Feb 10, 2021
5
I feel satisfied after buying a new car here and feel happy to be taken care of that car by the dealer. Sorry for my bad english.
Hung Nguyen
Feb 8, 2021
5
Alen Kadiric from the services department is the best man to work with. He explains everything simply, is straightforward, and wastes no time in making sure your vehicle is in top shape. Got my 15,000m service done fast and I was out in no time!
Carol Le
Feb 8, 2021
5
I had an AMAZING experience buying our new Toyota CHR at Autonation Toyota Mall of GA . Excellent customer service. Highly recommended. My sales advisor Miss Estefania Hernandez was very knowledgeable, polite, patient and kind. She found the right car for us and guided us all the way to the end of our purchase. Finance gentleman Mr. Kyle was also very knowledgeable and took the time to explain every detail of the financing process. Great team!
Carolina Perez
Feb 6, 2021