Recent Reviews from AutoNation Toyota Mall of Georgia

Zero Integrity - LADIES BEWARE We worked with Mall of Georgia Toyota for several months trying to get a 4Runner SR5. At the 11th hour, on New Year’s Eve, our sales associate reached out to us and we thought we finally came to an agreement, only to be lied to and completely insulted after driving 62 miles across Atlanta on a false promise. We spoke with that sales associate 3 times by phone that morning before making the drive, and we were assured that our drive-out price was exactly what we expected...3 times that morning he told us the same thing. After a 90 minute drive, we were presented with an offer that was nearly $3K higher than what we agreed to if we essentially gave them our existing vehicle, which was never part of the discussion. Our initial agreed upon drive-out price didn’t include the trade, and here they were trying to slip it in as if we’re dumb and wouldn’t notice. So, we’ve been lied to. When my husband called them on it and told them we could have gone to our neighborhood Toyota dealer for that price, the senior sales manager said he would see what he could do. When he returned a few minutes later, he asked to speak to my husband alone “man to man.” He offered a meek “no offense ma’am, but let me just talk to him for a minute” response when I gave him the southern woman’s death stare. Let’s be clear. I am the buyer, not my husband. This is my vehicle, not his, and the senior sales manager just took me right out of the discussion. Unacceptable. But he “worked a deal” and came within $490 of our original agreement, except that included only $2,000 on our trade, which is worth a minimum of $4,700...a trade that wasn’t a part of the deal to begin with. My husband, as the brilliant man that he is, asked me if this was the deal I wanted to take, and he knew it was OUR decision. The sales team at Mall of Georgia Toyota should have known this too. And no, that’s not the deal I’m taking. It’s not the price we agreed to and they clearly didn’t recognize my buying power. So, buyers beware. GET IT IN WRITING. Ladies beware. THEY WILL NOT RESPECT YOU. The senior sales manager kept saying there was a misunderstanding about the deal, but our sales associate followed us out the door apologizing, saying he was told 3 times they were going to make the deal with us. I will never, ever do business with this dealership.

Robyn Reitzell O'Dell Jan 1, 2021

I purchased a used hybrid vehicle from Autonation Toyota Mall of Georgia on July the 3rd. I was told it would be delivered. It was brought to my home at 8pm on July the 5th. They have a 5 day purchase price back warranty. I purchased the car outright which translates to over $20,000 out of my savings. I requested that the warranty begin from the day of actual possession. I was told that this was no problem. I began experiencing issues with the vehicle in less than 24 hours. I communicated thoroughly with the dealership from the moment it began. The main issue is that the battery does not maintain a charge. It can go from full to empty overnight when the car is not being used. I don't believe anyone opts for the additional complications and costs of a hybrid that is only capable of being used as a gas guzzler. On Wednesday of that week I was told a manager would be spoken with. Then I was told to bring it in Friday, that they would assess the problem and if it couldn't be fixed, my money would be returned. The vehicle was returned to the dealership under the 5 day time frame from time of possession, and I made them aware that I was unsatisfied less than 24 hours after having the vehicle in my possession. I heard nothing until I followed up the Monday afterwards. I was told nothing was wrong with the vehicle. I said, that being their stance, that I requested the guarentee be honored and my money returned. The salesman said it was "out of his hands". I spent 2 days speaking with my bank, leaving messages with the corporate headquarters of Autonation, and verifying with the car manufacturer and owners around the world that the car was not operating as it should. 2 days later I recieved a call from another manager. He said that I could come in and they would refund my money. When I arrived I found it was all a rouse. He threw the car keys across his desk, said the car was mine, that if I didn't take it, he would have it towed to my home, and if I didn't pay the tow, it would be impounded. I left his office in disbelief, called their headquarters and was told that they had recordings of my calls and due diligence in returning the vehicle, that I should take it, to prevent him from following through on his threat and it would be noted that I did return it within the guarentee period. I believed them. Since then, despite multiple attempts on my part, I have heard nothing from Autonation headquarters, and only recieved a so sorry but not going to do anything from another manager. I was lied to multiple times, had a trusted guarantee not honored, threatened, and now I have a hybrid car that can't be used as such and have been ripped off to the tune of $20,000+.

smmickler Jul 23, 2020

Stephanie Mickler Jul 23, 2020

I purchased a brand new 2018 RAV4 from AutoNation Toyota that I always bring my vehicle to this location for service and I can't believe they did this to me. Approximately at 19k miles, I dropped my vehicle there due to the random screeching noise coming from the right front brake rotor. The dealer determined the differential gear inside of the transmission went bad and the whole thing needs to be replaced. While I doubting that's the cause, my service adviser Alan Richter guaranteed that's the issue and it's all in good hands because they only use brand new transmissions straight from the factory, and so they replaced it. After the 1st replacement, the transmission consistently makes loud and high pitch gear whining noise in first gear. I immediately brought it back, the technician determined the internal parts were failing so they replaced it again. The 2nd transmission, also makes gear whining noise in 1st gear although not as loud as the previous one, but additionally it also makes whooshing noise when shifting, follow by groaning noise in 2nd gear, and worse gas mileage. I brought it back in again, AutoNation Toyota concluded it's the characteristic of the transmission and they decided not to work on it anymore. Upon contacting Toyota North America, I was informed that Toyota only replaces transmissions with refurbished ones, never brand new. At the same time, the random screeching noise from the right front wheel came back. This really pissed me off, basically my car was never diagnosed and my perfectly working transmission was replaced with annoying noisy refurbished one. I tried to work with the service manager Brian and service director Todd but they couldn't do anything about it. Todd claimed all RAV4 makes the same noises and so I took it to another dealer. The other technician verified every noises that I described that he commented it's not normal from a new transmission, but since Toyota only uses refurbished transmission that they can't guarantee another replacement would be any better. I was misinformed about brand new replacement and mistreated by the dealer for not willing to fix the mistake that they made. Now I am stuck with the refurbished noisy transmission that has terrible MPGs on my new car that's less than 20k miles. Please stay away!!!

Jake Mar 5, 2020

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