Recent Reviews from AutoNation Toyota Mall of Georgia

I dropped off my car for several different kind of services but it was done in a day. While they fix my car Samantha(dealership sales) and I TXT each other about additional service which is easy to communicate each other. And of course dealership has pick up & Ride service for customers who live in 10miles so that is one more great service for me too.

Gracias Victor y a jose, este es el 5th carro que compra mi familia aqui... de verde gracias por todo.. muy buena atencion

Buenos precios y vehículos

Everyone was extremely helpful, they made the process so smooth and easy for us. Huge thanks to Joshua for his patience and support! Can’t wait to do business with them again in future.

Thank you Joshua for all your help and patience. You made the process of our purchase so much easier!

정말 친절하게 잘 설명해주시고 william이 정말 친절합니다

They are amazing If I’m being honest! THE BEST EXPERIENCE Kharol Mendoza our Sales person , was AMAZING! She was super knowledgeable and continuously worked with us to achieve our goals. Jose R Figueroa, in finances, was excellent too! Both of them ensure we got our dream car, within our budget! I cannot say enough great things about this place or these guys. Thank you for making ALWAYS making it a experience buying a car together a GREAT one!

Anjelica Bonilla excelente atención se las recomiendo

Perla was an amazing help with our new 4 runner!

Raul me trato muy bien en autonation Toyota mall of ga.. se los recomiendo mucho .

The staff kindly guided us and explained in detail the maintenance to be carried out next.

Perla was awesome, she was very helpful, the best!

Raul is a very kind and patient associate. We are very grateful to how informative he was. Truly one of the best.

Mike and Andreas were very efficient and very helpful with helping me get a car. I am very grateful for them , they were able to get me approved , very reasonable and understanding , and they helped me get the car that i been wanting . OVERALL GREAT experience and i would recommend them both to anybody ! Go shop at Toyota mall of Georgia !!

I sold a vehicle to Autonation. It was a fast and straightforward transaction. I’d definitely do business with them again.

Gracias Perla por el buen servicio. Me gusto mucho su comunicación y atención. Muy amable y profesional. Me respondió todas mis dudas. Solo vine por cambio de aceite y me terminé llevando un carro nuevo. Gracias TJ al financista por ayudarme con mi aprobación.

Gracias a todos por tan buena experiencia en la compra de mi carro y en Especial a Andres Llano quien me ayudo y fue siempre paciente, muy atento y cordial en todo el proceso buscando lo mejor para mi!!!! Mil gracias a todo el equipo de AN Toyota.

MAXWELL BELL AND ANDERSON. As soon as you step foot into this place I strongly suggest you ask for these guys! Max asked what my budget is and made sure I was happy with my vehicle. I was very nervous making my first big purchase but max made it very easy. You can see and feel how determined he is to get you what you want… and to add on I left with something I didn’t think I would get. He explained everything throughly and fought for me. I’m very appreciative of him. I already referred 2 people to him! Top tier customer service. Anderson took care of finances for me and made sure i was happy with my monthly payments, the amount of expertise truly paid off. Very happy with my experience because of these two guys. I cannot wait to spread the word! THANK YOU MAX AND ANDY!

Great salesman!! Friendly , helpful and knowledeable. Highly recommend!!

From the minute I walked into the service area, I was greeted in a friendly manner and made to feel like I was a priority. The process went very smooth and Al was so genuine and accommodating!

Pleasant personality and went above and beyond to assist me.

Very cordial and professional customer service. Took the time to answer my questions and explain my options.

Chris was very helpful and friendly during the whole process.

They want to force you to buy $7000 accessories, because they are too good to charge you market adjustment.

Muchas gracias Angelica Bonilla por todo la información y el acompañamiento que nos brindaste cuando compramos nuestro carro muy buen servicio 👌👌

Very cordial and professional customer service. Took the time to answer my questions and explain my options.

It was wonderful - the work was done in a timely manner. My service advisor was Awesome.

Raul was a exceptional guy and he gave me a great deal. I’m very happy with my purchase

Excelente la Atencion. Perla y Tj muy buen servicio muy contenta salí

After several bad experiences around me they were all refreshingly great!

Donna Gilder was a pleasure to meet and get us through the process.

Had a great experience here. Found an amazing car and worked with my salesman, Maxwell, to get a great price for it. Maxwell showcased all the features that the car came with, and had an amazing test drive route that showcased all of the car's capabilities.

Rep tried to lie about promotion. Requested car wash but in the end car was not washed. Back trunk was not opened after oils change and multi inspection.

Exelent service every moment when i go to the de alerta in every servicio

Always great experience with my service advisor Chris been coming here for awhile.

Maxwell Bell was fantastic. He listened to us, gave us a nice test drive, got us the final price we wanted and convinced the finance people to accept a personal check for the full amount due to us being repeat customers.

EJ provided excellent customer service and excellent customer care. He was not over bearing or pushy. I was in and out of the auto center within 15 minutes. He had all of the paperwork completed and ready to go. The process was too easy. There was no haggling. I was given a fair price for my vehicle.

Excellent and fast service!

I purchased a 2015 from AutoNation Toyota and it was a good experience, my salesman answered all my questions and got the best financing for me except I get a call 2 weeks later from a team member of AutoNation telling me to come back In that they have a misprint with the mileage on the registration they put in wrong numbers and need for me to back in and sign more paperwork, now if that's not shady and fishy then I don't know what is!!! What big Auto dealership makes that kinda of mistake??? Shady shady what an inconvenient situation very upsetting!!!!

Clear, clean and on time.good customer service . This is the right place to tell my friends. A+++++ Thanks…!

Easy to schedule. In and out quickly with no issues!

Raul gave me a great customer service. He is great guy and I’m happy with my new 2023 Toyota Corolla SE

It's always a hassle trying to make time to get your car serviced, but Alhassane Diallo was very fast and efficient. I came around two hours before closing, and it happened to be the time that he was going to head home. He was so kind to stick around and took time to give me the run down of what I need to be mindful of with certain upcoming mileage points. That was real important since I am always pushing the date of when I should bring my car in by many months.

Could not be more pleased with the overall service and attention this store provided. Sales, service and finance were all professional even aftet we forgot to unlock our credit for the day. Quickly got back on track; sales took time to show basics of vehicle and both service director and general manager introduced themselves. Genuine people here.

Bought new tires and had an oil change. All was good except I asked them to save the 2 tires with less wear and to put them in my car. When I went to leave I noticed they weren't in there. I had to wait while they tracked down the tires.

This place is top notch! Everyone including the sales, finanace and service reps were professional, courteous and fast! The GM even introduced himself and thanked us for buying at his location- cant beat this store for an all around great experience!

Drew made car buying simple. He didn't low-ball my trade in. I'll definitely be back!

Just had my new Highlander serviced at Auto nation in Buford. It was so easy to set up . They called me the day before to remind me. They took my car in and said it Would be ready in an hour. I thought “ no way” . Sure enough I got a text in less than an hour. Shannon was also great to walk out in the rain to my car to stamp the warranty book. 💕

Maxwell is hands down the COOLEST dude ever, he's extremely knowledgeable, kind, and funny as heck! He makes the process of looking at cars fun and enjoyable. I will definitely come see him again when I'm 100% ready to buy a new whip.

Awesome place and great customer service. Love both of our vehicle we purchased from here. Highly recommend this dealership!

I bought a lot of new vehicles before and dealt with a lot of different dealerships Ralph was absolutely amazing didn’t even feel like was talking to a sales rep but a friend

Automation, unashamedly, adds a "marked adjustment" to it's prices. One car was $7,500 plus dealer add-ons and fees. Another had $5,500 in dealer add-ons. None if this includes extended warranties or fees. The salesman told us us "it's supply and demand." Beaver told us they don't do market adjustments. We bought a Honda one block from Toyota MoG. We will not consider an Auto Nation dealer in the future. Each time we go to them it's the same story. "We're charging extra because we can.

I want to thank Miguel Acosta for helping me get my dream car. This is my 2nd vehicle here at Autonation Toyota Mall of GA and I could not be any happier. Miguel made my car buying process enjoyable and helped me get the best deal possible. Ask for Miguel he will make sure you leave with a new car🙌🏻 And Thank you to José my finance manager for being helpful as well with my trade in process. My overall experience was quick and great! 10/10 recommend.

When Making an Appointment,Each time for my Vehicle,I Need service, I would Call service man (Rep) Chris Richter, at AutoNation, mall of Georgia,Mr Richter, check My Vehicle in , service work .let?s me know how long it would take,? he takes time and explain, what it needs or What it May cost for , each services he makes sure I keep my Vehicle in good running Condition. Thanks AutoNation for A Caring Staff

They have me confused with someone else. I keep getting personal information belonging to the other customer including credit card information and receipts. I have called the service advisor several times and he doesn’t do anything to correct the issue. I then asked for the service manager. I of course got his voicemail and left a message that has never been returned. I then called and asked for his boss and of course received his voicemail saying that he was the service director. I left yet another voicemail and he has never returned my call either. I have received 10+ communications from them (regarding a vehicle that I don’t own) including this invitation to leave them a review. Here ya go!

He helps me a lot! Thanks

Si estan interesados en ir acomprar, un carro yo les recomiendo !AutoNation Toyota ¡muy buen lugar ,la que me atendió Mística Cardenas muy profesional, les recomiendo!!

Perla García y Angelica Bonilla Me gusto mucho la atención y la ayuda que nos dieron para escoger el auto que nos gustó 100% recomendado

I have purchased two vehicles from Maxwell. Each time, he was very patient and helpful throughout the process. He does not pressure you to purchase but supports you throughout the process by answering questions and providing all the information you need. He has made the car buying process much easier and less stressful. The employees of the dealership are professional and courteous, and I would definitely recommend them.

Sold my 11 year car here under an hour, great offer and service. Very satisfied

Maxwell was absolutely amazing! He took the time to walk though everything and was very clear. He was transparent about the good and the bad of each vehicle. I would absolutely buy another car from him!

Miguel Acosta was very helpful, knowledgeable and engaging. He made the whole process easy. He was knowledgeable of the software and very patient working with getting the sale done . I was very pleased with the service and will recommend AutonationToyota and Miguel to my friends that are looking to purchase a new auto.

Son muy amables y te ayudan a que te lleves tu carro nuevo yo lo recomiendo 100% por ciento

This is the second vehicle I've bought from AutoNation. The first one time was a better experience. The second one was not as good. I felt slighted. The dealer sticker said that they added running boards along with many other items. After we got home we realized that the vehicle didn't have the running boards installed. When we asked about it the dealer said that we weren't charged for them. They also said that they weren't in stock. That's false advertising in my eye. They also didn't charge us for a lot of other things but they were on the sticker.

My parents recently bought a Highlander with Ralph Fortune at AutoNation Toyota Mall of Georgia and had an amazing experience! Ralph was extremely patient and friendly, and he answered all of their questions efficiently. He spent lots of time with them and helped them get everything set up in their new car so that they were ready to drive it the moment they closed the deal.

Great car and great customer service.

We have been looking for the right vehicle and the right sales person; Miguel at AutoNation Toyota Mall of Georgia closed the deal with his positive kindness and desire to help us get what we wanted. Toyota AutoNation Mall of Georgia is a low pressure, calm yet busy environment. We are driving away today in our brand new RAV4 and could not be happier!

Al was super attentive and helpful. He made me feel welcome and reassured. He took care of what I needed and went above and beyond. The best part was instead of just pointing me to my car he walked me to it. It's the little things that matter, going above and beyond with a smile. As a manager, team mates like Al is what every company needs. Thank you Al at Toyota Mall of Georgia!

Miguel helped us find a great car for a great price and is so friendly and knowledgeable! Super enjoyable experience! Thanks Miguel!

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It was a good experience. The thing I would change is the options package should be able to be built the way the buyer wants not the way the owner wants. The buyer should be the one making the best decision for themselves.

Very professional and convenient.

Rasak Tijuana (TJ) was our sales associate. He is very knowledgeable, personable and very patient.

Purchase experience was fantastic! Would highly recommend Autonation Toyota Mall of Georgia to anyone looking to buy a Toyota.

I switched from a 2021 BMW 3-series to my current 2022 Camry SE and I actually am so happy that I made the switch. Kind people. A car that will treat me well far down the road. I don?t regret switching at all. Customer service is friendly as well.

Alen Kadiric is the best service guy. I trust his guidance, he is honest and transparent, and I know my car is in good hands with him and his team. Quality work and quality services.

Maxwell and Dianelis took SUCH good care of me today! They went above and beyond in their service for me. I was treated like family! I was very impacted by the amazing customer service right from the jump. Especially big thanks to Maxwell for doing everything possible to make my experience smooth and easy! He broke down the meaning of everything, took his time and was so kind. 100% recommend Toyota at the Mall of Georgia to do business. ASK for Maxwell and Dianelis when you come by! (Dianelis also speaks Spanish) :)

It was a pleasure dealing with Auto Nation. I had contacted dealers closer to my home but when I wanted to go in for a test drive they informed that they would not have a Tundra on the lot for two weeks and did not even have a used Tundra to test drive. I contacted Auto Nation and bought the Tundra that I wanted the same day. I was impressed by all the people at the dealership helping me to get what I wanted. When it comes time to purchase another vehicle, they will be my first choice.

Al was super professional and very helpful ! He is always very helpful. I really appreciate him.

Bought my first car today, i’m so excited and i had an amazing time getting to know maxwell. literally couldn’t have had anyone more understanding or relatable than this guy. i don’t think i would’ve made this decision without him. thank you so much man.

It was a pleasure dealing with Auto Nation. I had contacted dealers closer to my home but when I wanted to go in for a test drive they informed that they would not have a Tundra on the lot for two weeks and did not even have a used Tundra to test drive. I contacted Auto Nation and bought the Tundra that I wanted the same day. I was impressed by all the people at the dealership helping me to get what I wanted. When it comes time to purchase another vehicle, they will be my first choice.

Raul Mercado walked us through some car deals and was respectful when it came to our budget and our wishes. He is knowledgeable and easy to talk to. We?re able to test drive and didn?t feel rushed.

I purchased my 2021 Highlander from this dealer in 2021. I didn?t purchase a vehicle now.

Christopher in the service department went over and beyond to make sure that I was happy. I will absolutely be back.

Had a fantastic experience! The eCommerce team was fabulous. They were so helpful and made sure I was able to leave to the perfect car!

My experience at AutoNation Toyota, was truly Awesome the young lady who waited on me was a blessing and I will always take my car back to Toyota..Awesome Service

Al Dialo was my service adviser. Al Dialo provided excellent customer service while my car in service.

I had the best experience at a dealership that I've ever had. The guy who checked me out, Alen Kadiric took time to answer all my questions. Including questions about the new Siennas. I was expressed with his knowledge of the vehicle. You train your people well.

My service advisor David S. He was very kind and gracious. My car was ready in no time. Overall great experience this visit. Will come back for future maintenance.

Quality service and very knowledgeable service advisers!

Ethan was awesome, I completed my process in approximately one hour. Never had a better experience, even better than the BMW dealership.

I was given great service by the Toyota family in finding a new Toyota Corolla. Raul helped me quite a bit in explaining the benefits of all the different Corollas that had available, before we finally decided on my final option. I was pleased with the deal we were able to come to and I'm enjoying my new Corolla 2023 very much!

Great service and great people

Good experience, they attended me super fast.

fast serve, nice people

Our salesman was Juan, and he made the experience so personable and comfortable. Everyone we interacted with at the dealership were professional and kind. We love the new car!

Excelente lugar el trato es increíble me gusto mucho la responsabilidad que tienen con la entrega del vehículo. Recomendado 100%

Great experience! Had the pleasure of working with Donna and her manager Wade. Was looking to sell my vehicle and they were able provide a fair and competitive offer. A smooth and seamless transaction. Would recommend seeing them.

Working with William was an amazing experience. He helped me get the most on my trade in for my old BMW, my old car that I liked but it was time for a change. I was able to get a great price on a new Toyota Tacoma with all the features I wanted. Will definitely recommend to friends and go back to work with him when it’s time to get my fiancé a car.

Muy buena atención, dianelis la representante de servicios nos atendió muy bien y muy atenta a todo, agradecido

I definitely recommend Toyota Mall of Ga! They have great service, immediate attention as u drive up. My Service person is Map the BEST! Exceptional all the way!

My recent experience with oil change was the worst since I have been with Toyota mall of Georgia. I bought my Camry from them. My recent oil change that caused me $429 was too much. I think I deserve a refund.

The Waiting area was equipped with Internet and Coffee. Service was done within an hour.

It was a pleasure shopping with tyree . I never at any time felt pressured And with the help from Sales manager Travis . I was able to get in the right car for the right money .txs

Thank you Davy and Estefania for your help. You both were amazing. We are so pleased with our experience!

Estoy muy agradecido con todos aqui... sobre todo con dianelis y Alan... siempre me asiste con cualquier problemas o duda... muchas gracias... recomiendo este lugar.

Buyer beware. Sneaky sales tactics. Very used car sales approach here. Go to Beaver, or anywhere else.

great dealership, the people are friendly. they're professional, fast, and timely fashioned. They also have a restaurant give them a try!

Angelica Bonilla was very nice and got me out quick with a new car that meet all my requirements for my life thank you so much to her and the staff.

The BEST experience! Estephania & Carla provided excellent service throughout the whole process. Made it so easy for us considering it is our first car ever! 10/10 recommend !!!

Angelica Bonilla is a good worker for trade.

I bought my Tacoma from Raul Mercado. He was very professional, kind and knowledgeable. He went above and beyond to get me a great deal.

William made the whole experience wonderful! Very friendly, knowledgeable and charismatic! I conveyed what I wanted and he worked with me to make sure I got it. 10/10 would recommend!

Great experience at this dealer. Razak Tijani the sales person that assisted me with the sale of the vehicle was super helpful through out the whole process. He was able to help me find my beautiful Corolla Hybrid. I want to thank too Justin Stavish and manager Wade Larry for helping in the process of selling back my previous Scion vehicle. Luis the financial person was awesome as well. Super helpful in sales process. Thank you.

Christopher Ritchte, in the service dept greeting me with a warm smile as I came in to have my Toyota alignment taken care of. He then directed me to the lounge area and said he would give me a text when my car was ready. He was very polite to me, as a 75 yr old senior citizen. He was very courteous and respectful.

William and Frantz were very good and helped me and my wife get a beautiful Highlander, I highly recommend!

I am a long time customer. Service advisor is always open and honest about service needs. I was in and out in a reasonable time.

Maxwell was very helpfull. We had very good time. We got the price we wanted

Maxwell was great. We got the price we wanted. Awesome customer service.

Good, made sure customer was first and very attentive

Maxwell and Franz were great to work with and were able to help us with all of our questions. Both were very friendly, had the best attitudes, and helped us throughout the entire process! I would recommend them to anyone. Great customer service.

My advisor Alen Kadiric is a really nice guy and shoots me straight. For the most part I have a good experience here, but yesterday, I was a little frustrated with the level of service. Made an appt at 8:30 and my car did not get pulled back for its oil change until 9:30, was disappointed with that. What should have been a 1-hour service appt turned into 2 hrs. I will keep coming back to see Alen, but really hope the efficiency improves. Otherwise, what's the point of making an appt?

In and out in a timely manner. Profession and pleasant employees who would go out of their way for your service. Clean facility.

I got my car from Maxwell and Travis just hastle free. I was there to just look at the car but they gave me such great offer, I could not refuse. The purchase process at Autonation is really smooth.

We came by today to buy a car here in AutoNation and we met Raul and he helped us very much by giving us a great discount and showed us how much he genuinely cared about our wants and needs during the showing. 10/10 recommended to talk to him when coming to Auto Nation.

The service was great. Maxwell did a job in helping us getting the car we wanted. I would recommend coming here. Not only did they care about your needs, but they were also honest and transparent about the charges or any additional fees if needed. We went to another Toyota facility not too far from them and we left feeling upset because they wanted to add ridiculous fees to our car. But after coming to AutoNation, we got the car without paying that fee which was ridiculous. We were very happy with the services provided by Maxwell and his team.

I came her a couple weeks ago looking to buy a new car. Ethan and Andres were very helpful and patient with me during the whole process. Thank you!

I spontaneously went to this dealership with my friends to see if they had the car I was interested in in stock. They only had the general model but I still got to test drive it. William was the associate who joined me on my test drive and he was amazing. I was really nervous at first as this was my first time test driving, but he talked me though it and calmed my nerves. It felt like it was just me and all my friends taking a trip; William didn’t seem like he wasn’t part of the group. He is very personable and answered every question I had about the car. Before the test drive he went thru his whole spiel about what makes this car great and didn’t miss a beat with the jokes. Honestly 10/10 service.

Came here for the first time with my mom and we both loved it. Customer service was amazing, they were very helpful and polite. Love the atmosphere and the waiting area was superb!

Quick and easy David is the one I see, super nice.

Maxwell was the best and had a great attitude throughout the entire process!

Great people they are super friendly

I usually don’t write reviews but these people are beyond pushy. If you reach out about possibly trading or selling your car to them they will not stop calling or emailing you even after you have told them multiple times you decided to go else where. Even the manager called and apologized for all of this then continued to ask if I still wanted to sale or trade my car in. Pushy salesmen’s are no fun. At all so definitely will not be going here now.

Al was very professional and got our truck taken care of right away. When we came back to pick up our truck, he went over everything that was done and asked if we had any questions. He’s definitely a great asset to AutoNation Toyota!!

My service advisor Paul Kim was great as he was friendly, professional and was able to get me out in less than 45 minutes! Highly recommend!

I have been going to Autonation Toyota Mall Of Georgia For 3 Years And Have Had The Best Experiences & Services There. They Are Profesional, Corteous, Honest. & Fair. My Service Advisor Is Was My Go To Girl Kimberly Sutton. Since She Left Due To Medical Reasons, I Got Al Diablo. My Go To Guy.. Autonation Toyota Mall Of Ga Has Always Exemplified Good Customer Service. I Appreciate & Love Them.

I had a great experience at Autonation Toyota when my car experienced an issue. Allen was a great advisor and went above and beyond to help rectify the situation! He was very responsive, knowledgeable, and offered great customer service.

I have the best service advisor name AL Diallo. They Get The Job Done & Address All Of Your Concerns

I have been coming here for my car services for years and never had been disappointed. Excellent professional and customer friendly service. I definitely recommend them.

Routine maintenance can sometimes be anything but routine. Paul and AutoNation Toyota made my visit pleasant, friendly, comfortable and as expected routine.

Shannon is an awesome representative for your dealership. She is very curtious and sweet!

Thank you, Alen for making my first experience with AutoNation Toyota Mall of Georgia a most efficient and satisfactory experience!

It was pretty chaotic, but it was a Monday morning. I had made an appt online with a specific person, but that person didn't work in that dept any longer. That was very frustrating. But an older gentleman who said he'd worked there for 7 years took care to walk me to a desk and I was checked in pretty quickly. I was there for an oil change, I thought, but it was actually only time for a tire rotation. I was in and out in less than an hour. I like that they give you a list of 30K mile maintenance needs, but they don't try to strong arm you into having it done right then. I like this dealership.

A smooth experience. Alan is helpful as always.

Great experience with automation! Special shout at to Curtis! What great person to represent your dealership.

Drove from Tennessee to AutoNation due to the stock levels available. In less than 30 minutes after arrival, Carla had us in a brand new Rav4 that had everything I wanted. One more hour of my hand cramping after signing so many times and quite a few food suggestions later, we drove our new vehicle home. Could not recommend enough.

I’ve had my vehicle with 275,000+ miles serviced many times as you might expect wotj that many miles. Always treated as if I were a brand new customer every time. The techs, parts staff and service staff all are professional, knowledgeable and just good people. I trust them and when a service or repair is needed, it’s done right the first time.

Service tech were able to identify & rectify the cause of the wheel well problem with my Avalon.

The customer service here is definitely great.Justin was excellent.

Gracias a Kharol Mendoza por la ayuda y lo rápido que fue tomar esta elección con el carro que tenía tiempo queriendo mil gracias y Dios bendiga tu trabajo

Excellent service

Excelente!!!! Ya e comprado 2 veces ajá. Gracias a Perla pude comprarle a mi esposa nuestra segunda guagua. Gracias Perla ☺️ 1A

Since I purchased the 4runner D. Sutherland has been my contact person. His professionalism keeps me coming to AutoNation!

15,000 mile maintenance. Oil change, tire rotation, fluids, inspection. Had to add alignment. I didn't know, but they found a nail in a tire wall. Fortunately I didn't ever have a flat tire. They replaced it for me!

Great job service team. My service advisor was very knowledgeable and also very helpful in helping me to get my 2018 tundra repaired.

I recently had my 2019 RAV 4 serviced at AutoNation Toyota Mall of Georgia. My service advisor was Shannon Wread. She is super and has been my service advisor on my last 2 service calls. She is great to work with and is always pleasent. The servicing on my car was quick and I was in and out in order an hour. The waiting area is clean and the TVs help make the time go by quickly.

William was by far the most knowledgeable sales representative we’d seen the entire day. We visited 7 dealerships with Toyota AutoNation being the last. We went in looking for a used smaller suv and walked out with a 23 Camry! William made the entire experience worth it and will be the reason we go back. Gabriel was very quick and attentive on the financial piece.

Great staff and excellent service. A big thank you to Chris and David in the service department as well as Ralph in sales, I will definitely recommend auto nation to my friends and family.

My Service rep, Samantha, did a great job. She had my car in and out in no time. She able to schedule my service the same day. Thank you!

My partner and I had an amazing 5-star experience at Toyota with sales specialist Mehdy and Luis in financing. Mehdy was knowledgeable and helped us find the perfect car, while Luis made the financial process stress-free. Overall, the team's attention to detail and customer service was outstanding. I highly recommend this dealership to anyone looking for a new car. Thank you, Mehdy and Luis, for an unforgettable experience!

Very good experience with Ivan Garcia!

정말 친절하고 설명도 장해요 넘고마워ㅇ

Excelente servicio fuimos atendidos por Angelica Bonilla Narváez muy amable y eficaz en su trabajo

Estefania was so helpful and sent me home in a beaut! Go shop and ask for her, you won’t regret it!

Josh was very helpful he got me into exactly what i wanted and worked with my budget. Thank you Josh!

David was very knowledgeable and professional. He kept me informed throughout the process.

Excelente atención, puntualidad y ambiente para la espera!!!

I bought a Silverado from Raul who helped me get the best deal on the car. I’m so grateful to have him as my sales rep. I will give him a 10+ for everything he did. I recommend him 100% specially he is bilingual 😊

I brought my Toyota RAV4 in for its 10,000 mile service. It was checked in quickly. Very quick turnaround. I was in and out in less than an hour.

I always get my toyota serviced here and I am always amazed by the excellent customer service and how well the mechanics take care of my car.

Top of the line customer service- agents always helpful and courteous in the service department. Best deals and quality assurance is on point. Love the newly renovated facilities as well!

I have always been happy with service from Autonation. This was was lightning fast. Before I could even get my lap top to log into work, they were already done with my service. The service managers were both knowledgeable and helpful. Thanks for remaining my dealership of choice.

Andy y Gabriel me ayudaron para adquirir mi carro , su apoyo fue de éxito. Muchas gracias

Alen k great customer service

Larry & Frantz were both great. They got me in the car that I wanted with a hitch. They both went above and beyond. I can't thank them enough.

Dianelis Lindarte is always so helpful! Requesting a maintenance service with her is the best choice always!

excellent service everyone is very friendly! Thank you

Great people working here! David Sutherland is always super helpful when it’s time to service our vehicles. He goes above and beyond to make sure everything we need is taken care of. He is always professional, he always has a positive attitude and is super polite all the time. He is the best; he always takes care of our vehicles when we drop them off and he is quick to communicate with us if there are any changes and offers us the best deals and options. Thanks David! You’re the best!

The employees are very understanding and helpful. The service is absolutely amazing, my car is working perfectly now. The waiting time is not bad because there’s a nice waiting room with a TV and a coffee station to keep you busy. Over all a 10/10!

It was a great first experience. They did a great job on working on my car.

Muy buena atención de mi amiga Karol Andrea la recomiendo de mi parte

Muy buena comunicación y atención

Best customer service ever , they take care of my car and did everything I want to do, thanks.

Yesterday I had to get my tires rotated and I got there at 115, got checked in and they got me less then 30 minutes later when they were done

Every time I take my car for service Allen is always very nice to me. If anything is wrong with my car he always advised me about it. He is always smiling.

Enjoyed the smooth & fast paperwork after we chose the car I wanted. Not a person running back & forth multiple times about the price of the car!!

Wonderful Experience. My salesman Tyrell listened to me and found just the right car for me!

Every time I take my car for service Allen is always very nice to me. If anything is wrong with my car he always advised me about it. He is always smiling.

I bought several new cars at this place because the service is fast and good.

Wonderful experience! My salesman Tyrell listened and found my car for me!

The amazing EXPERIENCE!! My salesperson CARLA DÍAZ was AMAZING! always looking for the best option and satisfaction for me. Do you need help choosing your vehicle? look for CARLA DÍAZ you will not regret it. Thank you for making my first car buying experience together GREAT! thanks TOYOTA, Carla and Lorenzo are the best

Easy buying process. TJ (sales rep) was very helpful and informative.

David Sutherland has been my service advisor twice now and he’s always super helpful. Always has an answer for all my questions and if not, he’s quick to find it. 10/10

My first Toyota Highlander SUV and it was a great experience. Miguel, the sale rep. was super helpful, friendly and knowledgeable. If you're in the market for new car, see Miguel at AutoNation Toyota of Georgia.

Great place! Friendly people! They were able to get me the price I wanted on my car. -Christopher Scott

I just lost my car and had to replace it as soon as posible. Andres responded to my online inquiry immediately. We made an appointment the same day. Their treatment was so professional and welcoming that I ended up buying the same day. Thank you AutoNation!

Wonderful experience, Perla was magnificent. Very happy to have another new Toyota. Thank you Lorenzo as well

Mi experiencia fue maravillosa, Miguel acosta me dio un buen servicio, lo recomiendo al 100

Dialo was just too exceptional. Great customer service,warm , advice. He’s the best in the game.just keep doing what you do,the sky is the limit

It's always nice to be kind, to actively take action when a problem arises, to ensure that the problem is dealt with without any inconvenience, and to deal with it as quickly as possible.

All work and service was great. Dianelis was great in explaining everything. Was quick and professional.

First time buying a toyota at mall of Georgia. Great experience! Perla was awesome!

Super happy with Jorge Susana and the finance manager Jacker Hernandez for helping me to get my 2023 Highlander Limited. Great experience, super and friendly and knowledgeable.

Super smooth selling experience with Edward. They are able to buy out leased car from the lender with reasonable price.

Great customer service, very happy with my purchase.

Great place and great service! I really appreciate that they take pictures and videos of any problems with my vehicle. The service reps are also amazing for being kind and explaining anything going on with my vehicle.

The advisor david southern was very nice and helpful . The service finished very quick 👌

Shannon is an awesome service tech. always clean

The salesman was very knowledgeable about the car's features but could've been better prepared when it came time to close on the deal. The finance officer was great though. I'm extremely happy with the car, but disappointed that the car came with no floor mats.

Toyota always best Service was super faster than expected Takes only 45 minutes

I love how fast they get you in and out. There customer service is excellent!

Raúl was supper helpful and helped me get a good deal!!!

At the moment of purchase we weren’t informed about thousands of dollars charged in extra insurance and warranty. We learned that we had all of that because went to ask for something and the clerk girl told us about that, more than a year after purchase. Please be aware of this, you can be scammed.

Scheduling the 6 month appointment for our ‘22 was very easy. Everyone was super helpful and friendly. Dianelis told me it would be maybe an hour, but from the time I sat in the waiting area to the time she brought my keys was barely 30 minutes. Thank you for making an after-work appointment quick and easy!

Great dealership. Their sales and service people are great to work with.

Went to the dealership that sold me my car after I was involved in an accident with my RAV4. The overall experience was outstanding.

luis guzman helped me get my first car ! loved his help

Leslie was a great salesperson. She helped me find the right car for the right price. She was very patient with me. Everyone there had good energy when getting my car and I'm forever thankful for their services. I'll always remember this place where I got my first car. Thank you guys and I hope nothing but good fortune comes your way!

El Eduwin es buena gente.

Great experience, Linda Bernal is of great assistance, she is very nice and helpful … she will go above and beyond for you.

Gracias Angelica Bonilla por su excelente servicio paciencia y dedicación en el proceso de nuestra compra ⭐️⭐️⭐️⭐️⭐️

Miguel Acosta Garcia was a pleasure to work with! He was straight forward and pleasant! Go see him at AutoNation Toyota at the Mall of Georgia! Mucho Gracias Miguel 😊

Perla was a great help, and very friendly. Thanks for such a great car!

Angelica Bonilla muchas gracias por su atención, veníamos de otro dealer y estábamos muy desconfiados, pero gracias a su asesoría compramos 2 carros, cuando necesiten un vendedor en español pregunten por ella, excelente servicio, gracias

Jorge and younes are Great to work with. We purchased a truck and were in and out in two hours

Had the best experience shopping for a new car with the most patient sales rep (Perla). Huge thank you to both her and Frantz for helping me find the car for me!!

Feliz con mi experiencia en autonation Toyota mall of Georgia, con mi asesora de venta Adriana Suarez por su atencion y profesionalismo en mi proceso de mi compra recomendada siempre me ayudo en todo!

Had a great experience selling my car thanks to EJ! They made the process fast and hassle free and took excellent care of me. Highly recommend!

Raul me dio un buen servicio al cliente. Se lo recomiendo 100 por ciento

Nice people and quick service.

My wife and I were treated promptly and with respect by the sales team and finance. Everything went smoothly and we would recommend AutoNation Toyota to everyone.

My car was scheduled for an oil change. I was in and out in less than an hour, Al Diallo was the representative that assisted me on my visit, and was very helpful and fast at checking me in.

It was the quickest service visit in my history. Thank you

Good attention, explaining the service in detail. From the moment you arrive at the dealership, they provide you with quality care, the waiting room is spacious. There are amenities for entertainment, convenience store and coffee to your liking.

Ralph was fantastic this was my first time purchasing a car, made the whole experience worth driving the almost 2 hour drive that I made. Made you feel comfortable and was very informative.

Excellent service experience. This dealership has great waiting facilities and also use original Toyota parts. The wait time for a scheduled service was reasonable. It was easy to schedule a service and use the portal to confirm it.

My car was scheduled for an oil change. I was in and out in less than an hour, Al Diallo was the representative that assisted me on my visit, and was very helpful and fast at checking me in.

I had a fantastic experience yesterday purchasing my car. Angelica was accommodating and patient and found the vehicle I sought. Everyone was a professional here, and I will definitely continue to do business here.

Amazing service, Paul Kim provided exceptional customer service and helped me out by working around my busy work schedule to bring in my car to get all 4 tires changed. Everything went smoothly! Thank you!

The best service I have ever experienced buying a car. Pearla and Anderson were awesome. Thank you guys.

Donna has been absolutely amazing through this process. She made it easy and seamless. I would totally refer people to her or the dealership with selling or buying. a car.

Service is excellent good people

Good experience, excellent customer service.

Buen servicio y amables con los clientes.

Great customer service. I got there and the representative got my car serviced in a timely manner

I love the customer service we received from Shannon! She?s amazing and very professional. The quality of service is incredible.

Excelente atención el sr vinicio reyes logre vender mi camioneta

Excelente atención de parte de Kharol Mendoza. Muy contento con mi nuevo camry. Recomiendo mucho. Me ayudaron muchísimo.

The greatest experience I have ever had at a dealership. Our Salesman, Jason, created a cool and comfortable experience when during our new car. He perfectly explained all of the features, as well as the fiscal matter. If you are thinking of buying a car, GO HERE.

The service was fast I was able to schedule online beforehand. All of the Employees were great helps, had a little trouble with the coffee maker but we got it figured out.

Tiriq my salesman, his manager and the finance manager whose names I will add later to this review, whose name I don't recall but will add later to this review, create a friendly, caring and comfortable environment. Everyone that I encountered there are very professional, yet friendly and down to earth. Tiriq and his manager are knowledgeable and were so very helpful in every way. They make you feel like you're their priority. They make you feel special. I like my 2023 Camry Sport. It only had 2 miles on it when I test drove it. The establishment is clean,neat and well organized inside and outside. If I come across anyone looking to buy a car, I without hesitation will refer them to this location.

Had an amazing experience at AutoNation during each step of the way! Drew made buying my first car such an easy process and explained all my options perfectly. Would recommend this dealership and team of people to anyone!

Just had my 15k mile service on my new 2022 Tundra. Everything was handled professionally by Alen Kadiric and fairly quickly considering the volume of cars through the shop. Everything was explained with no surprises. I'll continue to have my service done here.

GREAT today! Everyone I had contact with was friendly and efficient:)

Frantz and Makeha were awesome and made the process very smooth

Mr.Alen Kadiric is very professional,knowledgeable Service person, he explained all the details about my service,I gave him 5 star for his professionalism

Dianelis was my service adviser. She carefully explained the list of items covered in the 60,000 mile service procedure as well as additional options to consider. She kept me informed of the progress and answered all questions that I had.

Had to wait two hours for an oil change. If I make an appointment I expect to be in and out within 30-45 mins for a simple oil change.

Gracias a AutoNation Toyota Mall of Georgia, me encanto la atención en general, pero mi agradecimiento especial a CARLA DÍAZ por su paciencia y gran ayuda… la mejor !

The associate was nice and friendly. Knowledgeable and not pushy. Clean nice and convenient.

Excelente

It was great experience , check in and discussion was good with sales person . Miguel Acosta was our sales representative , very good expeirnce. Unforuntunely we could not close thedeals for Sienna because of price. No price nego on this

The whole process was super fast. Maxwell was super nice.

I worked with Alen when I took my truck in for the complimentary 5,000 mile servicing. He was very approachable and easy to work with, and always had an answer for all the questions I had regarding upgrades, warranties, and future servicing for my vehicle. I would highly recommend him to anyone looking to visit a Toyota dealership.

Excellent customer service and communication

I get my service done here often, and I’m always met with great customer service! The employees and service lane manager are all great and of great help whenever I’m there.

i came in with tire problems and felt i needed new tires.the wonderful service writer,David Sutherland helped me.he did not try to sell all 4 as i only had a problem with 2.i told him lets just get all 4.i had to stay a little longer than expected so he bought my lunch.that was so nice.he explained everything to me.i would recommend Mall of Georgia Toyota to all my friends and to ask fro David Sutherland.

Excellent customer service. Estefania Hernandez help us with excellent customer service. She have a great attitude and explain us everything in a way we understood everything related to our car.

Samantha was real nice and helpful. She made sure to keep me updated with the repairs.

I had an early appointment with Mall of Georgia AutoNation Toyota. Mr. Richard helped me out that morning. He is very fast, efficient, and friendly. Every time I have gone there, I have received 5+ star service

I had a great experience. The service was nice and the people was nice.

Makehi take very good care of me!! Have very good customer service go shop there and ask for Makehi

I always go to this dealer for my car service. Here in this location, the treatment is very friendly. All the staff are always willing to help you. They have a cafeteria with very good food and attention. But specifically of the existing managers, I have a very good opinion of Karol Hurtado and Mr. Paul Kim, on the part of the service, they both do an excellent job, and their treatment is spectacular

Map was great, friendly and helped explain the different maintenance options. I’ve never had any problems at the Mall of Georgia location, and this last visit they were so fast and efficient, my service was done in about 30 minutes.

Great service from all the staff, especially from Estefania. She was so helpful, patient and knowledgeable. Highly recommend this place to everyone who is looking for a vehicle!

Estefanía muchas gracias súper tu atención

I just recently purchased a car from this location and it was hands down one of the best car sales experiences I have had. I worked with Miguel Acosta and he helped to make sure the process was as smooth as possible. Thanks to him I finally bought a car I had been thinking about for a long time!!

Great service- Samantha was very helpful in providing a few additional service recommendations my car needed.

I went in for a 25,000 mi service, which included an alignment, and the service received was very good. The work took a little longer than expected, but my service agent, Alen, did a great job keeping me informed.

Thanks to Jorge and the manager Lorenzo for their patience and dedication Im happy with my 2023 Camry!!

I recently started experiencing issues with my late dads camry. Took it to advance auto and their free check showed that the alternator was in bad shape. While driving back home, i decided to stop at this toyota service center to check price on alternator replacement. Once i pulled in, i realized that they were closing for the day. That said, David Sutherland saw me pull in and walked up to see what was going on. As i was explaining the problem to him, the car died. David turned out to be a Godsend. He took over the car and got me a free rental to get back home. Next day, despite being off, David went in to get me an estimate. He called me with a very reasonable estimate on the repairs and then, with my approval, got the car fixed in a day. This is what you call service that embodies care. To anyone looking for an honest spot to get their toyota fixed, go see David Sutherland at autonation toyota. I'll be taking all my future business to David.

Fui atendido por Dianelis, ella hizo un excelente trabajo

Had a great experience! I am very satisfied with Linda Bernal as a seller, she is experienced, we had a pleasant communication together

Wonderful experience with AutoNation Toyota Mall of Georgia! Aaron was awesome and so helpful! I will definitely be recommending this location and Aaron to everyone I know!

These guys are awesome! I will not be getting my 2023 Camry serviced anywhere else. Oil change, tire rotation, inspections, and fluids checked/filled... It was only 20 minutes from the time I got there till I left!!! So Happy, Map was very professional and friendly.

These guys are awesome! I will not be getting my 2023 Camry serviced anywhere else. Oil change, tire rotation, inspections, and fluids checked/filled... It was only 20 minutes from the time I got there till I left!!! So Happy, Map was very professional and friendly.

Drew made the experience of buying my first car so easy and enjoyable! He explained everything so well and made sure I knew all my options, would recommend this dealership and their services to anyone!

Service was fast and easy. I was in and out in less than an hour.

Thank you so much to Adriana Suarez and Luis Rivas for their great help and professionalism. Your are great guys 👍🏽

Angelica Bonilla una excelente representante de ventas nos encantó el trato y como nos explico todo a detalle, definitivamente regresaremos. Excelente servicio.

The best experience buying a car that I have had until today I have just experienced in this wonderful dealer. They make you feel like a valued and important customer. If you want to do a good deal on the purchase of your car, come to this place, you will not regret it at all. I SPECIALLY recommend Kharol Mendoza, a wonderful girl who literally works so that you leave completely satisfied. Today we are leaving this place happy. God bless you 🙏🏻

William was amazing through the whole sale process .He answered every concern and question me and my family had he went above and beyond.

Ruben was very nice and professional during my resent trip to buy a car from AutoNation Toyota Mall of Georgia.

Yesterday, my wife and I stopped by this dealership to see what was offered and get some hands on time with the Camry and RAV4 . William Lee greeted us warmly as soon as we hit the lot. We discussed what we wanted in a vehicle and he found a great car for us. Even though we didn’t buy the car, William was very generous and knowledgeable of the brand. We would come back here just because of our experience alone.

Fue Excelente la Atención Gracias

William and Brandon were the representatives who assisted me. Although I didn’t find what I was looking for, they were fantastic in listening to my concerns and what I wanted in a vehicle. In allowing me to test drive several vehicles to see if any fit me. They even looked outside of the inventory on hand. What I liked most is that they kept engaging me and did not try to force a vehicle on me. Very professional and knowledgeable.

Mehdy saldana y Luis Guzmán Super profesionales Los recomiendo al 100

Mehdy Saldana y luis guzman Los recomiwndo son los mejores vendedores de ese dealer Super experiencia

Amazing service!

They have great parts department, been working with Michael (Parts Manager) for the past 3 years, always on time and helpful, very knowledgeable and professional staff, I wish I could give them more then 5 stars.

They are the best place to go for car care and services the staff are very friendly and helpful

Angélica Bonilla has been very kind and professional too. I highly recommend her for your future purchases.

Madeline was very helpful and took care of everything for me. The process was smooth and easy and Madeline was a big help. Thank you all!

David is amazing. He advocated for me and was so transparent and personable. The finance manager Anderson was amazing also! Thank you guys again !

Chris R. was the best! Both headlights of my Prius went dark simultaneously, which caused a rather anxious ride home at night (to say the least.) Chris took my call, got me in, and his technicians fixed the problem without any hassle. (Let there be light!) He was professional, courteous, and knowledgeable. Definitely gets my highest recommendation!

Angelica was great!!

The desk personal it’s very friendly and helpful.

Muy buen servicio Angelica Bonilla Gracias

Siempre me atienden súper bien 😊

It was my first time at Autonation servicing center and I did feel overwhelmed. However, everyone explained the process pretty easily. I was shuttled to nearby stores and was picked up promptly. Pretty easy day with the help of the staff.

Excellent

Toyota Mall Of Georgia has some of the best prices for tires for all type of vehicles. Paul Kim is a excellent service advisor very professional and helpful. Consider giving them your business next time you shop for tires.

Great service! I was in and out in no time! The waiting area is comfortable.

Every time I take my car to auto Nation Alan always take very good care of me. He cares about his customers.

This has become my primary location for service and repairs of my 2017 Camry. I ave worked with Shannon, and Paul a few times. They are both really nice and good at what they do.

Every visit I've had to AutoNation Mall of Georgia has been quick and hassle free.

As to be expected. GREAT SERVICE AS USUAL. All my service visits have been wonderful. Great Group of men and women that work at the Toyota Mall Of Ga Location. No stress in the air on every visit. Just great folks keeping customers happy. Heck,they even have a nice person who comes in on what was one day a week,might even be more now,she does upper body vibrate massages,For Free. (I'll bet. this is a freebie Clark Howard does not know about,lol). They offer plenty of comfortable seating,refreshments,coffee,Heck they even have a cool to order sandwich kitchen. How's that for pampering the hard to satisfy ole grouchy customers, lol. I highly suggest when service needs arise for your auto,Hands down ask for Al. This man is super super awesome and spoils the customer with his professional attitude and always goes beyond my expectations. Just as he did on my lastest visit. Al is a great asset to this company. To management team, do take care of Al as Al for sure takes care of his clients. Thank you Al and Toyota management,keep doing what your doing because every visit I have experienced there is like a well greased machine. Smooth as silk. Have a blessed beuatiful day. 2 thumbs up. 👍👍

Absolutely NEVER do business with this dealership they aggressively pursued us to purchase a vehicle from us. The vehicle is in excellent condition. After waiting for an hour they dropped the offer by $4000 based on things that were not valid. They tried to say that I lied to them about the condition of the vehicle on the showroom floor in front of other customers. They misrepresented themselves in every possible way. Typical old school shady car dealer practices. They questioned the validity of an offer we had and said it would be difficult for us to sell the unit at all. Funny within 5 min of leaving their lot CarMax offered us more than the original offer Toyota made us. When I texted the “customer service representative “ and thanked him for doing such a bad job and allowing us to do better elsewhere. This guy then tells me “he would never ALLOW his wife to text something so unprofessional to a personal cell phone. Dude! You conducted our business on that phone therefore no longer personal !! and wait for this he told me CarMax is a “larger outfit” Autonation is literally the largest dealership network in the country. One lie after another after another and attempts to embarrass me and shame because I’m a woman. Absolutely shameful, Wade,is his name. Ladies be aware that the mysogynistic car dealer attitude is alive and well RUN don’t walk away from this place. They straight up advertise they will pay the most DO NOT believe them.

Muy buena atenci�n y el servicio siempre procuran en ayudarte

I came in to have the Service Department diagnose a troublesome EVAP issue. I already knew what the DTC codes were. Instead of following the Toyota factory service manual diagnostics for troubleshooting the problem, the service tech performed a smoke test and told me that the charcoal canister was bad and needed to be replaced. I explained that the canister had just been replaced less than a month ago with a brand new one from Toyota and that I was certain that was not the issue. Instead of diagnosing it according to the factory service manual, they insisted that they needed to start with that and dismissed my request.

I was checked in immediately and received service very efficiently.

Relatively pleasant. Very little room for negotiations- paid more than I expected.

I?ve had great and bad experiences here. You probably shouldn?t have demanded 50 characters. Worked at SEToyota in Commerce. General Manager was having an affair with his secretary. Very embarrassing for the custodial staff.

Karol and team are top notch! Truly exceptional, every time. Thank you!!!

Buena experiencia, excelente atenci�n al cliente, buen servicio, de parte de Mehdy Salda�a y Gabriel.. DIOS los Bendiga ??

My experience with AutoNation Toyota was an excellent one. Al Diallo went above and beyond to make me feel right at home. It?s customer service like his that makes people wanna come back every time, all the time. Great job Al. I really appreciate your help. Thank you!

TERRIBLE COMPANY, WILL NICKEL AND DIME YOU FOR EVERYTHING, GO ELSEWHERE.

Good services , and customer services is the best in all Toyota

Honest. Amazing dealership, very kind and grateful with the customer. Always putted at first the customer experience.

This place is excellent! The staff and upgrades to the facility are very nice and accommodating as well.

Ralph and the dealership did a great job assisting me with my car. He was knowledgeable about the car I was interested in, and was helpful in my purchase!

Great experience with Alen! Was in and out in less than an hour.

Very fast and great service.

Map mouth has been my advisor every time I?ve gone in and he is always providing phenomenal service!!

The service department did a very good job os servicing my 2013 Toyota Avalon. They also provided a loaner car for my use.

I met with Larry and all I can say is thank you for making the process easy. I enjoyed the experience. Everything was smooth. I feel comfortable with the team. They explained everything and were very sweet. 100% recommended.

Brought in the car for semi-annual/annua oil change maintenance. The Service Advisor was very happy and promptly process the paper work and took the car for service (I think the service department has personnel shortage). The Service Adviser treated the customers very nice and very professionally. I would give her a 10.

My service advisor Alen Kadiric was very helpful during my most recent visit to AutoNation Toyota Mall of Georgia to service my 2013 Toyota Corolla.

What a wonderful experience! Pearla was extremely knowledgeable and so very friendly! All of the AutoNation staff was so very helpful. We purchased our third 4Runner and could not be happier. The first one we purchased in 2000 and had it for 20 years. The second was for our daughters first car, and now we have the state of the art version complete with the radar cruise controll. We test drove several other vehicles, none of them compared to the 4runner.

have purchase several vehicles from this dealership, everytime the staff is friendly and helpful with helping me select the right vehicle, highly recommend

My service advisor Alen Kadiric was very helpful during my most recent visit to AutoNation Toyota Mall of Georgia to service my 2013 Toyota Corolla.

Dianelis, ounce again doing her job with a very high level of professionalism. She is definitely a keeper. Thank you very much for taking care of me with my vehicle needs.

I enjoyed my time at AutoNation Toyota Mall of Georgia. I found that all the staff were very pleasant. My sales person, Curtis, made the process very smooth. If you need a vehicle I highly recommend AutoNation Toyota Mall of Georgia

Awesome place to buy your car!!! Juan Plaza is Highly recommended, nice environment, nice people and excellent customer service from everyone in the building, make my experience very enjoyable

Excelente servicio y asesoría de parte de Juan Manuel! Recomiéndalo, excelente vendedor y sabe bastante de los vehículos que vende y sobre sus servicios y

Thank you Raul Mercado for such excellent service.

My family and I were helped by Adriana Suarez. From the beginning she helped us find the perfect car and made the process for purchasing a car super easy. She was amazing and went above and beyond with us. She was very friendly and outgoing and I highly recommend her. She was able to help us fix a minor hiccup that occurred and we had our car fixed in no time. Overall happy to be part of the Toyota family !

Having my car serviced at Toyota Mall of Georgia is always stress-free! Easy to make an appointment; always right on time, and service time is less than anticipated. They are very efficient and thorough in checking out my car and give you a detailed receipt of everything they've done. Plus, while you are waiting, you can relax on comfortable seating, eat at the breakfast bar, or have a free manicure. Now that's service!

Great experience. I thought I had a schedule oil change and didn’t. David was awesome and told me no problem. They also went above and beyond trying to find out why mr tire light was in.

Buen servicio y a tiempo, personal que habla ingl�s y espa�ol

Car didn't need service yet so I was scheduled for a later date

As I was driving off I thought to myself I have not had one bad experience at this dealership and that?s why I keep going back. Everyone is so kind and so helpful! I could go to a closer Toyota dealer to have my car serviced but auto nation mall of Georgia hands down has won my business!

Shannon is very knowledgeable and super charming. I didn't have an appointment but he made sure I got in and out in a very reasonable timing. If you have any questions or concern, he is the to go to guy. I recommend going to Shannon every time !!! :)

Quick and excellent service everything on point

I was attended by Mrs. Genesis in a very kind manner, I received the information I needed at all, my time of waiting was fast, all the place was quite clean and organized. Not complaints of any kind.

Chris did a good job with my service and getting a quote for running boards.

Perfect service and on time with no appointments did everything that I requested

Very quick and efficient. Did not have an appointment for an oil change and got out in less than an hour!

Me sent� como en casa cuando llegue al dealer de Toyota mall of Georgia

Best service around! Best service advisor too. Alen K always advises me properly, listens, and helps me make the decisions. I won?t go anywhere else!

Service has always been good. They never push for extra work. Service Advisors are good and let you know exactly what they are doing.

He went over everything needed on the car next time

No estoy muy satisfecho con mi Toyota Camry por que el mismo día que lo compre lo manejé en el freeway 400 empezó a temblar mucho lo lleve a que lo arregle y específicamente si lo arreglaron le tuvieron que cambiar 2 llantas problema

I love this place, they truly cares about what I need and I had all the information required to make right decision. Makehi Osten (dealer sales person) was so kind and had all information to make rhe right decision in purchasing my new car. I highly recommend this dealership to other people.

Very easy and fast from arrival. I left my car and immediately they attended me. I went to the counter with the customer service lady and her attention was respectful and courteous. Likewise for the exit. The waiting area is very nice!

The experience was amazing ! Perla, was the associate that helped me. She was extremely sweet, personable and answered every question I had asked. She made the process of buying a new car a lot easier! I would definitely recommend going to see her !!

Best Toyota dealership around! Always a pleasure service experience!

Great service again, everyone is courteous and respectful.

Estuve hablando con la vendedora Gabriela me estuvo asesorando para la próxima compra de mi vehículo Actualmente posee un Toyota Corola y hecho mis servicios preventivos con los chicos de mantenimiento Me parece un excelente lugar con muy buenos precios excelentes vehículos un lugar limpio de gente honesta recomendando 100% a Gabriela

Este lugar es realmente completo… cuenta con espacios amplios y cómodos para estar, un inventario variado de vehículos y un personal muy ameno y servicial… es un lugar donde puedes ir todas las veces y sentirte bien… y cuentan con spa de uñas y masajes gratis! Increíble!👏👏👏👏

It's never easy to get car maintenance done but these guys made it so. David Sutherland was attentive, professional and polite! He was eager to help me when I returned for another issue and got others to take a look at my car right away. Paul Kim was extremely pleasant and professional helping me get my rental and when I returned the rental he accompanied me to the car to make sure it sounded good and I was satisfied.

The staff was friendly and they kept me up to date on everything. I did not have to wait long even though it was very busy.

Went in for routine maintenance. Map made the process easy. He let me know what was needed. Great communication.

Easy. Dropped off car. Received a call 1 1/2 hours later stating my car was ready for pickup.

We purchased a new Toyota 4 Runner from Mall of GA Toyota and it was a smooth and easy transaction. Our sales person William (Will) and his sales manager (Bill) we both very helpful and made it not stressful at all. I would highly recommend Toyota Mall of GA to anyone looking. Even though inventory is low they were great at letting us know what was coming in and also when it arrived. It was a great experience and I love my new car!!!

Excelente atención, en especial a las chicas que atienden el idioma español

We purchased a new Toyota 4 Runner from Mall of GA Toyota this week. The overall experience was very good. We understand about the inventory shortage all over everywhere so that was a little challenging but we were supported in this very well and notified when cars were coming in and also when they arrived. Very much appreciated. We did have a new sales person William Lee (Will) and he was very professional and was still in the learning faze but was very attentive and if he was not sure of something he would get information from his sales manager or another associate so that was really good. We could tell he was new and we may have been his first car purchase but he is learning and everyone has to start somewhere so I would still give him a 5 STAR rating for his knowledge, professionalism and his eagerness to continue learning. I am sure there is a lot of information that needs to be obtained with many aspects of the business and different cars. Overall it was a great experience and would highly recommend Toyota Mall of GA to our friends or anyone looking for a new car.

Al was my advisor. He did a great job. I got my car fixed and cleaned. I am so happy, and I will come back.

Service less than one hour . People working there very nice. I have been coming here more than a years. I will send my friends and everyone I know trying this dealer. Thank you for taking good care of my car.

David did a great job getting my 25K service done in less than an hour. Told me what was recommended but never pushed or told me twice. Very pleasant dealership to wait in as well, clean and accommodating.

I love coming here for any service. Alen K always attends me when I come by. He truly cares about all of my vehicle concerns and makes sure they are taken care of

Mr. Map was my Service writer. He did an excellent job getting me through the process of using my extended warranty to get my defective transmission replaced.

The initial lady I talked to was incompetent -- she misspelled my last name (which was very easy to spell, but caused great difficulty with everyone I dealt with at the dealership including the parts dept. which almost never found my new key key fob). Then she neglected to tell me that I needed to set up an appointment to have the new key fob programmed with my car. Everyone else was great. The service advisor was especially sharp.

Thanks again Chris for all your help and making my experience a good one

Had driven 9 hours from Louisiana and almost to Athens which was final location and car just died. Police came, ordered a tow truck and we went to nearest Toyota location. Very glad we did! The service person was great. She was kind, patient, always tried to get me the best price and informed me with updates the whole time. For an unfortunate circumstance, it was a great experience.

Great experience during my service visit. I was made aware of couple of things that need to be addressed and given quotes for such repairs. Friendly stuff and welcoming facilities.

Another negative experience I picked up my car and a part from the seat was just laying on the dashboard so the job was incomplete. Other visits in the past include rim damage, spilled oil on my plastic covers, parked car under a sap tree had get it detailed and buffed out

Mall of Georgia Toyota, takes good care of my car and i. Chris is an excellent service manager there. I have bought my last 2 RAV4's here.

One unsatisfied client. DO NOT buy at night time or an a hurry because a sell its about to end. Big mistake

Excelent Service. From the minute I arrive until my car was delivered

Dealer salesperson is very kind and nice but sales manager is not available sales person name:Carla dice moth

I am always satisfied with my customer service from Toyota. I can confidently make decisions without the fear of being exploited. They always make sure I understand the needs, costs, and value of my options.

Salesman very knowledgeable and helpful and explained how to get started with my app

Al is very courtesy and explain it very well why my vehicle need the service.

La atenci�n que recib� fue muy buena, el vendedor fue muy amable y profesional.

My car service was excellent!!!! My car has minor issues but AutoNation of Buford did an awesome job!!!

Excelente seivicio..dan buena informaci�n y son personas muy amables con el cliente..

Took my car in to have the 90,000 service and it was done in a timely manner.

Excellent customer service, consistent over the past 8 years.

Alen was great. My tires were ordered and ready to go when I arrived and it was a smooth process.

We bought new Toyota rav4 XLE PREMIUM on 12/17/2022.first thing i want to give five star to sales associate Leslie Alexander.she was excellent.she explained everything.but dealer added accessories and some not needed warranties increase sale price almost $4700 on MSRP.and management doesn't want to negotiate on those overcharged accessories price.for running board $999.00.roof racks $899.are you kidding me.May be owner have 500%profit on this accessories.we were so tired and don't want to go other dealership so thats why we make a deal and bought the car because of good service by sales associate Leslie.My friend after one week bought same car from Athens toyota in $38700 out of door price.so I paid almost $4000 more on not needed accessories.i will never recommend any one Autonation toyota Mall og Georgia.Management need to give chance to customer to choose this overcharged accessories or not.I know that management doesn't care about all this. Thanks Tejas Mehta

Excellent customer Service, very professional people

Customer service was outstanding specially David Southerland. Unfortunately I was not satisfy with the repair I have to bring back my car engine light on after measure transmission change and also break service was not done properly.

Good service by the dealership. Salesperson was polite and knowledgeable.

Abdelali A. Was a great sales person to work with. He was so patient with my 79 year old mother and took VERY good care of her. He answered tons of my husband’s questions and if he wasn’t sure he found the person who could answer them quickly. She loves her Rav 4 and we will be back for future cars for sure!

This was an amazing appt. as always. Nice, explained what was wrong, good pricing, and also amazing staff overall!

We purchased a certified preowned Highlander. Car had some small chips and we were repeatedly promised they would mail us small container of touch up paint as they did not have on hand at date of purchase. We’ve also followed up with no success. Customer service details (albeit small) are important. You promised to deliver and I promised to pay.

Wade Larry did a great job helping me to choose a new (used) car!

Resolved brake noise issue and other maintenance

I don't have any complaint ,I was satisfied with the service

Aaron was great to work with. He took the time to show me all of the features and model options. I had made my purchase before the car was even on site, so all I had to do was pick it up!

Great service and crew. They always provide quality care and service

Service was quick despite being them being very busy. I felt like my concerns were addressed and they didn’t try to sell me on things I didn’t need.

Leslie in sales did an outstanding job in regards to our new rav4 purchase. I sent an online request. Leslie reached out. We weren't quite ready at that time but because of her reaching out to us in a non pushy way when we were actuallyready I did reach out to her. She was efficient and the process ended up being pain free and we drove off in a new vehicle.

Excellant Service! Samantha went above and beyond the call of duty. She made sure that the necessary repairs were made timely. Even whe there was a miscommunication from AutoNation, and I came to AutoNation all the way from Conyers, GA; she worked to give me a gas voucher as a goodwill gesture to send the message that my wasted time and gas was worth something. Thanks to Samantha again for excellent service!

I enjoy working with these guys as everything is perfectly explained and easily understood.

My Service Advisor, Shannon Wread, is very professional and always great to work with. She does an excellent job of letting me know what needs to be done, if there are any outstanding warranty issues, and does her best to expedite the process while I wait.

My experience with the dealership in Buford have always been pleasant and comfortable.

Excelente service and promise, on time and professional.

Had an appointment for an oil change and routine maintenance. Got right in, work was completed in about an hour. Assistant went over what was done and I was very satisfied with the entire process. I have been a loyal customer of AutoNation Toyota Mall of Georgia for over 8 years.

Was really fast and good!

Ethan and Miguel Both are good. Very helpful

My overall experience was pleasant at Toyota AutoNation at Mall of Georgia. Paul was very friendly and helped me greatly. However, being at this location for the first time I was confused where to park and where the service entrance was. Since the property is rather large there are multiple entrances. It would be nice to have signage to guide you to service area if you would enter into one of the wrong entrances. However, everything else was great.

Dropped off vehicle they had it two days service representative did not respond to phone calls or emails or communicate in any way. On second day went and got car brought to another dealership which immediately serviced the vehicle.

Eevice rep was very helpful. Enjoyed eating at lunch counter again. Glad it's open

Service was great. Shannon wread did a great job explaining things. Got rise home and they picked me up. Charles ,theindriver was great.

Service advisor (Paul Kim) did a great job. I walked in and he was able to get my car serviced within one hour.

AutoNation M of Ga makes it easy to schedule a service appointment on line. Every service advisor I've dealt with is very knowledgeable and helpful. Service is completed within the time frame quoted and all work is quality.

AWSOME CAR PURCHASING EXPERIENCE! The customer experience was of the best I have experienced in a long time

Su excelente atención para los servicios de mi carro y rapidez

I am very happy and to thank all about my experience the customer service ,quality of repair and time.

Always easy to have car service. Quick and efficient would not hesitate to recommend.

Shannon is the best! Her service expertise are incredible.

This is the second time I bring my car home after regular maintanence and my garage gets flooded with oil. First time they put a crooked screw in, the second time the oring was twisted. They also suggested replacing the wipers and the new ones are worst then before. The whole thing wiggles now. Will never go back. The average wait was 2 hours. 😡

Everything was great. I knew it would be busy since it was right before Christmas but everyone was friendly and I took the shuttle home and back.

Chris took good care of me and my car. He's very knowledgeable about my car and service account. He makes sure I know ahead of time what my car needs. He's excellent! The facility is clean and comfortable. They provide different services to make your waiting time more pleasant. I would highly recommend AutoNations Toyota!

Service was done rather quickly and I was on my way!! Thank you