Recent Reviews from AutoNation Toyota Mall of Georgia

Quick and good overall service. Friendly and courteous customer care.

My family and I had an excellent experience. We found the exact car I wanted and Adriana was very patient with my indecisiveness. I highly recommend Adriana Suarez, she is the best! She is amazing and went above and beyond when it came to fixing some minor car stuff and the process went really smoothly. Overall happy with my experience, thank you Adriana and Toyota Mall of GA!

Very nice and helpful sales person

Excelente servicio. Muchas gracias a Perla por toda su atención. Muy buena actitud y comedida a nuestra necesidad. Muy atenta.

Luis Guzman y Mehdy Saldaña, gracias por tan excelente atención y asesoría al ayudarnos a comprar un Toyota Corola, lo más interesante de estas dos personas es que los considero altamente calificados, con una paciencia increíble y la ayuda que le dan a las personas de acuerdo a sus necesidades y posibilidades. Si vienes a AutoNation pregunta por ellos y confirmarás que con todo lo que he escrito ☝️aún me quedo corta. Gracias!!!’

Very professional. Car was serviced in a very timely manner.

10/10 every time i visit. Always fast and great services with Allen and Glen. The only people I trust with my car business and am always recommending to others!

Angélica Bonilla excelente asesoría en español súper buen precio y una atención excelente

Excelente servicio. Perla fue nuestra vendedora. Muy atenta a nuestras necesidades. Se tomó su tiempo en mostrarnos opciones y no nos presionó. La recomiendo 100%. Fue un proceso muy agradable. Gracias también a nuestro financista Gabriel Leon, muy amable.

As I was driving off I thought to myself I have not had one bad experience at this dealership and that?s why I keep going back. Everyone is so kind and so helpful! I could go to a closer Toyota dealer to have my car serviced but auto nation mall of Georgia hands down has won my business!

The sales process was inundated with lies and deception.

Very good service every time I visit for my vehicle service

It was a pleasure dealing with Perla Today. Not pushy at all. Great to work with and we are very happy with her service and our new Tacoma.

Excellent customer service all the way around! I had the pleasure of having Ralph as my dealer at AutoNation and he made my experience a great one! Unlike my previous car buying experiences I did not feel pressured into anything or overwhelmed at all, I felt like family, they actually listened to me. Every person I dealt with was beyond friendly and so helpful. Even after I had drove off the lot Ralph was still in touch with me to make sure I understood all the aspects of the car I bought and to see if I had any questions. I would recommend them to anyone.

Shannon is very knowledgeable and super charming. I didn't have an appointment but he made sure I got in and out in a very reasonable timing. If you have any questions or concern, he is the to go to guy. I recommend going to Shannon every time !!! :)

Quick and excellent service everything on point

I was attended by Mrs. Genesis in a very kind manner, I received the information I needed at all, my time of waiting was fast, all the place was quite clean and organized. Not complaints of any kind.

Chris did a good job with my service and getting a quote for running boards.

Perfect service and on time with no appointments did everything that I requested

Very quick and efficient. Did not have an appointment for an oil change and got out in less than an hour!

Me sent� como en casa cuando llegue al dealer de Toyota mall of Georgia

Best service around! Best service advisor too. Alen K always advises me properly, listens, and helps me make the decisions. I won?t go anywhere else!

Muy cariñosa, me sentí en familia y además me busco la mejor opción, mil gracias corazón 😍🥰😘

Angelica Bonilla ótima vendedora. Super Recomendo. Para todos que estão procurando comprar um novo ou usado é só procurar por ela.

Mr. Map, Toyota staff, kindly helped me to fix Check Hybrid System. I appreciate you all! Ms. Genesis helped a lot as well. I appreciate you all!

Angelica Bonilla ,she is the best,great attendance,kind and helpful.

Allen was great customer service person he made sure he explained everything that was being done to the car and the team was very fast it took less than a hour great work great service thank you

The folks were nice.

Una experiencia única, buen trato y servicio rápido

We were very well attended by Angelica Bonilla, we really liked how we were attended, I recommend!

Amazing service and our sales member Vinicio was excellent! Helped us find the right car for us and at a decent price considering the market! 10/10 recommend!

Best service around! Best service advisor too. Alen K always advises me properly, listens, and helps me make the decisions. I won’t go anywhere else!

A good day! LEZLIE was prompt, courteous, genuine and never “sales” like. She was there for us as we shopped for our daughter’s first car and wanted us happy. Confident but humble about her knowledge of the cars and functions and relatable. The used car was detailed like brand new and we had no complaints at all! Wonderful experience and will be back! Thanks Lezlie!

was very kind

Outstanding

I went to see their inventory and spoke to one of their sales reps but the deal breaker for me was that they add thousands of dollars on add ons that don't add any value on every vehicle on the lot went to athens toyota and got a great deal on a 2023 highlander limited AWD

This is by far one of the best dealerships I have been too. Everyone there is very welcoming and friendly. I recommend them to everyone looking for a Toyota. Luis, Travis and Younes all helped me with the car I wanted. They are such a great team of people to work with. For all your Toyota needs, this is the place to go. 100% recommend!

Amazing service from my sales man Yves. Not only did he have the best personality he made buying my car super easy. He took things slow with me, answered all my questions, and broke everything down so I understand every step of the way. 100% would recommend Yves as your salesman, he'll make everything stress-free and treat you just like family. I'll definitely be returning in the future to make more purchases! 10/10 experience!

I naught my 2022 RAV4 last year and absolutely love it. Everyone who helped me through the buying process was absolutely wonderful. Every time I come in to get my car serviced, I have the best experience. Alen is so precious and makes me feel so welcomed and makes sure I’m up to date on everything I need and that is done to my car. I look forward to coming to get service done here and drive a little further just to be at this dealership to have my car serviced. I tell people about this dealership all the time. Thank you all that helps make my experience wonderful.

They have a $14,000 mark up on a base model Tacoma. I just laughed in the sales guys face and left

Love coming to this location just because Alen K. always gives me the best service! I trust him with any of my services and questions pertaining my vehicle and he always gets the job done in a timely manner. 5 star customer service for sure!

William was very informative. He clearly understands everything there is to know about Toyotas. I came in for a quick rundown on the Camry, and he assisted me in exploring all of my options!! Excellent customer service!

Was greeted very friendly. Fast service. Excellent customer service. Will definitely return.

Went in looking for more information about Toyota Camrys and William Lee helped us a lot! He was very clear and knowledgeable and helped cleared up any questions or concerns I had. Thank you William and Toyota Mall of Georgia!

Angelica es muy excelente. Gracias

Service has always been good. They never push for extra work. Service Advisors are good and let you know exactly what they are doing.

He went over everything needed on the car next time

No estoy muy satisfecho con mi Toyota Camry por que el mismo día que lo compre lo manejé en el freeway 400 empezó a temblar mucho lo lleve a que lo arregle y específicamente si lo arreglaron le tuvieron que cambiar 2 llantas problema

I love this place, they truly cares about what I need and I had all the information required to make right decision. Makehi Osten (dealer sales person) was so kind and had all information to make rhe right decision in purchasing my new car. I highly recommend this dealership to other people.

Very easy and fast from arrival. I left my car and immediately they attended me. I went to the counter with the customer service lady and her attention was respectful and courteous. Likewise for the exit. The waiting area is very nice!

The experience was amazing ! Perla, was the associate that helped me. She was extremely sweet, personable and answered every question I had asked. She made the process of buying a new car a lot easier! I would definitely recommend going to see her !!

Best Toyota dealership around! Always a pleasure service experience!

THE BEST EXPERIENCE EVER! Ethan Frias is a very knowledgeable young man who answered every question I had. Quite refreshing compared to the rest of the country when it comes to car salesmen. He was very patient and understanding when it came to me not being able to make a decision, which is exactly why I would recommend this dealership to everyone. Very easy to see why people would want to buy from him and the dealership.

The dealership has good selection of vehicles. Ethan Frias is a very professional salesperson. Ethan knew extensively about each model and had great communication skills.

Excellent service and completed quickly. David was very professional and helpful. Waiting area was nice and clean.

Alen in service is great. He is the only reason why I come to this location. He is always helpful and pleasant. He goes out of his way to make sure my car is taken care of and will tell me what I need to do. He always his the customer interest at heart. He never pressured me into get anything done to my car. He explained everything and let me make the decision. I only come to have my car serviced when he is there.

Great customer service and they worked pretty quickly. I've never had an issue here. They actually have a great little café inside as well if you need to wait for your vehicle to be maintained.

Great experience at the dealership! Ethan Frias was very knowledgeable and attentive throughout our visit. He was very informative and able to answer all our questions.

Ethan was very informative, I have been doing a lot of research on the kind of truck I need and it quickly became overwhelming with all the options but he was able to make everything a simple process.

Always a great experience. Map is the man!

Dianelis is always very professional and solve my car problems immediately.

The service was awesome and the customer service team was very friendly .

The reason for 3 stars is, they waited until we purchased the vehicle to inform us that it only comes with one fob. That the second one will be mailed later by toyota. Come to find out that it will be April or may before they even start sending out second fobs. That is horrible customer service.

William was very personable, kind and knowledgeable. Enjoyed having him review inventory and features of currently cars on your lot. Thank you William

I definitely recommend coming here to purchase a car. Perla, who helped me, is very attentive and insightful. Her and Jose make sure to help you as much as possible, as well as help you in finding a car that is suitable for you. They both made buying my Camry easy and enjoyable. They are definitely the two to ask for when buying a car here ! AMAZING EXPERIENCE !!!

Toyota mall of Georgia is a perfect place to do your service. Map was so awesome the last time I did my service, so friendly with a good sense of humor. Very fast job, few minutes I was out.. I appreciate you guys. Thanks

I had an amazing experience. The service manager over heard a conversation of me explaining to someone that I had lifetime oil changes. He helped me understand that not all Toyota dealers offer the same perks and to consult with the dealership that I purchased the vehicle. He was very professional and through with his explanation

Our salesman William was really great, knowledgeable, and efficient. He was accommodating and was always very willing to let us see all our options while looking for a car here, definitely recommend him as a go to guy!

Amazing customer service from the service department , thank you very much for taking me in so late .

Great service again, everyone is courteous and respectful.

Had an amazing time at Toyota Mall of Georgia!! Made buying my vehicle a joy!. When your ready to buy ask for Andres Llano! Professional, approachable, and easy to deal with!. Thank you again Toyota Mall of Georgia!! And an even bigger thank you to Andres Llano!!

Excelente servicio recibí del vendedor Mehdy Saldana, amable, responsable, encantada con su trato hacia mi, lo recomiendo 100% gracias MEHDY SALDANA, gracias Toyota

Estoy impresionada con la calidad de trabajo y esfuerzo por parte de Luis Guzman y Mehdy! Mi experiencia fue sumamente grata y se adaptaron a mis necesitades y excedieron cualquier expectativa que tuve antes de ser atendida por ellos. Luis se encargo de informarme hasta el mas minimo detalle, su atencion al cliente es increible y el personal financiero tambien se porto fantastico! Tienen una cliente de por vida y recomendare a todo el que este interesado en tener una experiencia fenomenal a la hora de comprar un carro!

Very pleased with this dealership. My salesman David was awesome. Very happy with my 2023 RAV4 Limited. Will most likely purchase another vehicle here in the next 6 months.

I call in advance to verify if they have a truck before I get there. but the surprise was that none of the trucks prices that they have advertise are the real prices, prices are above 10K - 15K! None a single one! I asked for several. I lost my time with this fake advertisement.

The service was great as usual. My service person, I believe Shannon and he was attentive to my immediate needs regarding my vehicle. And gave me great recommendations. I will be back in the next 5,000 miles.

Excelente atención y disposición esmerada en recibirme. Que sigan los éxitos de La Señorita Isabel De Biasi

My nephew Frank Giannetti is always super informative. He is thorough in explaining the features of the vehicles he is selling. Excited to pick up our Tundra once it arrives! Thank you Franky!

Increíble atención de parte de Isabel De Biasi, una increíble persona nos atendió súper bien!! Súper recomendada un 10/10

Juan was a great help when I was browsing for cars! Definitely recommend going to him for assistance. And he’s bilingual!

I had the opportunity to meet with Karol Hurtado, Customer Relations Manager. She listened to my concerns and was able to address all the issues I encountered during my purchase experience. Her professional etiquette is a true representation of great customer service. Thank you for listening!

Working with Frank was an absolute joy! Not only was he super knowledgeable about everything they had on site, but he was able to perfectly recommend a car for me and my family! The entire process was smooth and professional, and I will ONLY be buying cars from Frank in the future! Wish I could give 6 out of 5 stars!

Great experience working with Alen Kadiric. He is knowledgeable, courteous and very professional and offers advice on recommended service for optimal performance of my vehicle. I highly recommend doing business with Alen K. at Toyota Mall of Georgia. There they care about their customers and it is reflected in their service providers and staff. Tell Alen I recommended him...Great Guy, Great Customer Service! Annette Lawal, Realtor®

Estuve hablando con la vendedora Gabriela me estuvo asesorando para la próxima compra de mi vehículo Actualmente posee un Toyota Corola y hecho mis servicios preventivos con los chicos de mantenimiento Me parece un excelente lugar con muy buenos precios excelentes vehículos un lugar limpio de gente honesta recomendando 100% a Gabriela

Este lugar es realmente completo… cuenta con espacios amplios y cómodos para estar, un inventario variado de vehículos y un personal muy ameno y servicial… es un lugar donde puedes ir todas las veces y sentirte bien… y cuentan con spa de uñas y masajes gratis! Increíble!👏👏👏👏

Excellent people, excellent work done

Espectacular 👌

I purchased my Sienna van from Stone Mountain Toyota. I would always take it to a quick service station but it wasn’t until I took it to Mall of Georgia Toyota to have a recall performed. I was helped by a service advisor by the name of Shannon. She greeted me with a smile took my information and asked me what brings me in today. After talking to her about the recall. She informed me of what’s going to be performed and what the vehicle is needing moving forward. She never forced me to buy anything but inform me of the importance of everything. I didn’t get anything done that day outside of the recall. But it set the tone for the experience I could expect from Shannon and Mall of Georgia Toyota. From 36,000 miles two now I have 109,000 miles. Shannon has and will always be my service advisor. Dealerships always get the bad rip. But as long as there are service advisors like Shannon they can change the perception. Thanks again Shannon for another great service experience.

Excellent service

(Joshua) was very helpful of making sure I find the car I really want and not giving up by providing multiple options in my budge range.

The staff here have just been wonderful! We made an appointment to test drive a vehicle and they were on time and ready for us. We drove and loved the car and Jorge and Travis worked with us on financing and were more than accomodating on accessories! Would definitely recommend!

It's never easy to get car maintenance done but these guys made it so. David Sutherland was attentive, professional and polite! He was eager to help me when I returned for another issue and got others to take a look at my car right away. Paul Kim was extremely pleasant and professional helping me get my rental and when I returned the rental he accompanied me to the car to make sure it sounded good and I was satisfied.

The staff was friendly and they kept me up to date on everything. I did not have to wait long even though it was very busy.

Great service. Fast

Alen did an amazing job! Explained everything well with every questioned I had.

Great service and people!

Easy experience as always. Every time I go into a dealership I do feel like they are just trying to get me to spend money , but Al did make me feel that way. He made it seem like he genuinely cared about the maintenance of my car. Along with taking in consideration of me having my daughter with me and the wait time , he helped me get a ride home with the ride service.

Me atendieron Gabriela y Jacker todo perfecto, la atencion fue impecable, sali con mi carro nuevo, no me falto el chocolate caliente, recomiendo especialmente la atencion... nada de que quejarme

Went in for routine maintenance. Map made the process easy. He let me know what was needed. Great communication.

Easy. Dropped off car. Received a call 1 1/2 hours later stating my car was ready for pickup.

I was looking for a truck And With the help of miguel Acosta I got a good deal the perfect Deal to me!! I was really pleased with he's help And Whoever's looking for a car or a truck go and talk to miguel he will take care of you I went to diferent dealerships and I was surprised by autonation toyota mall of Georgia I found what I was looking for Thank you!! So much

Raul is an amazing guy. Very helpful and determined to get the car I wanted!

We purchased a new Toyota 4 Runner from Mall of GA Toyota and it was a smooth and easy transaction. Our sales person William (Will) and his sales manager (Bill) we both very helpful and made it not stressful at all. I would highly recommend Toyota Mall of GA to anyone looking. Even though inventory is low they were great at letting us know what was coming in and also when it arrived. It was a great experience and I love my new car!!!

Excelente atención, en especial a las chicas que atienden el idioma español

We purchased a new Toyota 4 Runner from Mall of GA Toyota this week. The overall experience was very good. We understand about the inventory shortage all over everywhere so that was a little challenging but we were supported in this very well and notified when cars were coming in and also when they arrived. Very much appreciated. We did have a new sales person William Lee (Will) and he was very professional and was still in the learning faze but was very attentive and if he was not sure of something he would get information from his sales manager or another associate so that was really good. We could tell he was new and we may have been his first car purchase but he is learning and everyone has to start somewhere so I would still give him a 5 STAR rating for his knowledge, professionalism and his eagerness to continue learning. I am sure there is a lot of information that needs to be obtained with many aspects of the business and different cars. Overall it was a great experience and would highly recommend Toyota Mall of GA to our friends or anyone looking for a new car.

Al was my advisor. He did a great job. I got my car fixed and cleaned. I am so happy, and I will come back.

Tyrell, and Bill helped my sister and I today as first fine car buyers ! They were extremely professional, greeted and walked us through such a great process! I had a great experience coming in here for the first time.

I had a Wonderful Experience at AutoNation Toyota with Joshua. I have bought many other vehicles at other dealerships in the past & I can honestly say that Joshua was one of the best salesman I’ve had. He made it so easy to talk to him & I didn’t feel pressured at all on purchasing my new RAV4. Joshua made me feel like I was talking to a family member instead of a Salesman & was very knowledgeable on my vehicle. Him & the finance team made sure I walked away with what I wanted & was happy all the way around. I will definitely recommend AutoNation Toyota to family & friends. Thanks Joshua you’re the best!

Just brought my first car with the help of Jazmani govea , and it went as smooth as possible. He knew exactly what I was looking for and was the best help out there answering any and all questions I had .10/10 best salesman I know .

Excelente atención de Perla, y Travis; me siento muy satisfecha, agradecida por todo

Amazing Customer Service. William Lee did a great job he was very patient and kind with us even if we took quite a bit of his time. Thank you! 🙏

Service less than one hour . People working there very nice. I have been coming here more than a years. I will send my friends and everyone I know trying this dealer. Thank you for taking good care of my car.

Never a problem with work, cost,schedule and professional staff

I appreciate your help and prestation

They are the best place to go for car care and services the staff are very friendly and helpful

Very Efficient, very helpful, very friendly!!!!!

David did a great job getting my 25K service done in less than an hour. Told me what was recommended but never pushed or told me twice. Very pleasant dealership to wait in as well, clean and accommodating.

I love coming here for any service. Alen K always attends me when I come by. He truly cares about all of my vehicle concerns and makes sure they are taken care of

Mr. Map was my Service writer. He did an excellent job getting me through the process of using my extended warranty to get my defective transmission replaced.

The initial lady I talked to was incompetent -- she misspelled my last name (which was very easy to spell, but caused great difficulty with everyone I dealt with at the dealership including the parts dept. which almost never found my new key key fob). Then she neglected to tell me that I needed to set up an appointment to have the new key fob programmed with my car. Everyone else was great. The service advisor was especially sharp.

Thanks again Chris for all your help and making my experience a good one

Had driven 9 hours from Louisiana and almost to Athens which was final location and car just died. Police came, ordered a tow truck and we went to nearest Toyota location. Very glad we did! The service person was great. She was kind, patient, always tried to get me the best price and informed me with updates the whole time. For an unfortunate circumstance, it was a great experience.

Great experience during my service visit. I was made aware of couple of things that need to be addressed and given quotes for such repairs. Friendly stuff and welcoming facilities.

Excellent Services for car maintenance today 👍 Thank you so much Samantha Hulse and Matthew Miller .

Very courteous. Said it would take an hour and it fid. Very satisfied.

I am putting my 5 star rating back. I did have some issues, but the service manager is going to make it right when I bring my car back in. They are a friendly bunch of people that care about their customers.

Purchased my 4 runner A couple of days ago. Ralph Fortune was very helpful and made the process very easy. I had to return for a key fob and The guys from the service department Map Mouth and Nate were great they’re customer service is amazing! Made everything come together and make this a great purchase.

Another negative experience I picked up my car and a part from the seat was just laying on the dashboard so the job was incomplete. Other visits in the past include rim damage, spilled oil on my plastic covers, parked car under a sap tree had get it detailed and buffed out

Mall of Georgia Toyota, takes good care of my car and i. Chris is an excellent service manager there. I have bought my last 2 RAV4's here.

One unsatisfied client. DO NOT buy at night time or an a hurry because a sell its about to end. Big mistake

Excelent Service. From the minute I arrive until my car was delivered

Yves is literally the best. His customer service and product knowledge is beyond impressive. If you need a vehicle I recommend YVES!!! YVES YVES YVES!!!

Israel S. is an excellent mechanic

Smoothest experience purchasing a car ever. David was great along with every other employee I interacted with. Would definitely purchase another car here in the future.

Dealer salesperson is very kind and nice but sales manager is not available sales person name:Carla dice moth

Thanks Jorge and Franfz for my new toyota highlander!! Loved the experience and treatment 10/10

Agradecidos primeramente con Dios y luego agradecemos a Linda que siempre está con su corazón de querernos ayudar en todo lo que pueda Grasias linda que Dios le bendiga muy amable con su servicio

William is a superstar! He went way beyond to help me. His honesty and integrity was outstanding! I would come and buy another vehicle from him. William is super I hope he moves up in his position. He’s very helpful, and he went that extra mile for me. Thank you so much William! Your the best, Teresa Jones

Ralph was very knowledgeable and Assertive on what I want to look at

Estefania is the best seller, treat me with care, patient and showed me the best options based on my credit and what I was looking for in a car 10/10

Leslie helped my daughter purchase her new car! She is wonderful! And the free massage by Janetta was fabulous!

Customer service was very good

Alen was the best!

I am always satisfied with my customer service from Toyota. I can confidently make decisions without the fear of being exploited. They always make sure I understand the needs, costs, and value of my options.

Salesman very knowledgeable and helpful and explained how to get started with my app

Service was quick and all my questions were answered. Toyota took care of my baby!

The employee that helped me with my car was very respectful and his service was the best I’ve ever experienced and will definitely continue to come to the Toyota dealership for any problems or questions I have.

Great people. Drew was really helpful in getting me my 2023 Corolla Hybrid. Highly recommend this dealership.

Angelica Narváez me atendió excelentemente nos ayudó mui bien.

Awesome!! always attentive to provide the best service! Allen is the Best!! 💪🏻

Al is very courtesy and explain it very well why my vehicle need the service.

La atenci�n que recib� fue muy buena, el vendedor fue muy amable y profesional.

My car service was excellent!!!! My car has minor issues but AutoNation of Buford did an awesome job!!!

Excelente seivicio..dan buena informaci�n y son personas muy amables con el cliente..

Took my car in to have the 90,000 service and it was done in a timely manner.

Excellent customer service, consistent over the past 8 years.

Alen was great. My tires were ordered and ready to go when I arrived and it was a smooth process.

Frantz was amazing to deal work with while looking for a new car. He walked us through each step of the process and patiently answered all of our questions. We love our new Highlander.

Thanks Jorge and Jacker for my brand new Camry XSE! Great place and great people. I’m Super happy! 100% recommended

Anglica Bonilla she was very helpful and understanding and got us in a new car in a couple hours ! Great to work with !

I had the best experience here at Autonation Toyota Mall Of Georgia !! I absolutely loved working with my Sales Person Luis Guzman! He was very patient with me and made me feel like he wanted the best for his customer! I would definitely recommend ! (Bilingual)

We bought new Toyota rav4 XLE PREMIUM on 12/17/2022.first thing i want to give five star to sales associate Leslie Alexander.she was excellent.she explained everything.but dealer added accessories and some not needed warranties increase sale price almost $4700 on MSRP.and management doesn't want to negotiate on those overcharged accessories price.for running board $999.00.roof racks $899.are you kidding me.May be owner have 500%profit on this accessories.we were so tired and don't want to go other dealership so thats why we make a deal and bought the car because of good service by sales associate Leslie.My friend after one week bought same car from Athens toyota in $38700 out of door price.so I paid almost $4000 more on not needed accessories.i will never recommend any one Autonation toyota Mall og Georgia.Management need to give chance to customer to choose this overcharged accessories or not.I know that management doesn't care about all this. Thanks Tejas Mehta

Excellent customer Service, very professional people

Customer service was outstanding specially David Southerland. Unfortunately I was not satisfy with the repair I have to bring back my car engine light on after measure transmission change and also break service was not done properly.

Excellent customer service from entering to leaving.

Super

Al was professional, efficient, and prompt with answers to my questions. He acknowledged my concerns, gave an estimated duration time for services, and helped facilitate my rental car process. He always had a smile on his face and made me feel my car was in good hands! Thank you Al.

I've driven Toyota's my entire life, and this dealership made me drop the brand. I walked across the street and bought two Mazda's (great folks there!). Possibly the most condescending and unethical sales experience I've ever had a car dealership. Bait and switch tactics were used where they'll send you details re: MSRP, interest and financing and completely change them when you arrive in person. They were wildly unprofessional and trash talked other Toyota dealerships I had planned to visit that day. Nothing is negotiable on anything especially when it comes to the dealer "add ons" ($800 for mats for example). I'm not saying you shouldn't get a Toyota, you should just get one from somewhere more trustworthy/professional.

Great service and friendly knowledgeable staff.

My salesman Luis Prato goes above and beyond with his demonstation letting me know everything I could ever need in my Camry SE, he gave me the best deal imaginable and is an absolute 13/10 I am flabbergasted at how more don't know him! I know that in the future all of my needs will be taken care by him in the future!

Good service by the dealership. Salesperson was polite and knowledgeable.

The service was quick and easy. Staff was so nice Samantha is the one that helped me and she showed me different prices and different things I needed for my car and explained everything to me very well.

Angelica Bonilla

Had a great experience with Angelica Bonilla, ask for her!

Excelente servicio y trato por parte de la vendedora Angelica Bonilla, encantada con todas sus opciones y soluciones.. muy recomendada para asistir la compra de tu carro.

Angelica Bonilla was super amazing to work with and took her time to make sure we were taking care of!

Abdelali A. Was a great sales person to work with. He was so patient with my 79 year old mother and took VERY good care of her. He answered tons of my husband’s questions and if he wasn’t sure he found the person who could answer them quickly. She loves her Rav 4 and we will be back for future cars for sure!

This was an amazing appt. as always. Nice, explained what was wrong, good pricing, and also amazing staff overall!

Wade Larry did a great job helping me to purchase a new (used) car!

It was the coldest day of the year with everything frozen on Christmas Eve. Honestly, most people don't want to be at work but you could not tell from the excellent customer care I received. Service was quick and friendly. I am thankful that I was able to get an appointment during the busy season and able to get my car serviced in time to travel without worry.

Overall experience was not good while buying my highlander.Sales person/dealer has added optional accessories in car and couple of insurance (interior and dent) which resulted in paying 5k more than msrp. Sales agent never informed that these were optional items on purchase and can be removed. Moreover when I went back to sales agent next day to remove these insurances, he said that these can’t be removed. On sales documents it clearly says that these can be removed within 30 days. Also car was not sanitized and cleaned before delivering to my place and I had to go back next day to show it to dealer.

Mi experiencia con Dianelis fue fue un especial ella es u a personal muy amable me de maravillas Yo recomiendo que venga a autonation mall of ga y pregunten por Dianelis ella es un experta y a mi me ayudo muchisimo Dianelis ella una buena exelente vendedora la recomiendo mucho ella es exelente

Genesis Salas Arguello was two thumbs up! she has a good customer care mind.

Excelente atención

We always bring our vehicles to Autonation of Buford. They are all so good at the service they provide as well as address all of your concerns. The service is excellent at this place. When service is completed, it's as if we just got a new vehicle. Thanks Toyota.

We purchased a certified preowned Highlander. Car had some small chips and we were repeatedly promised they would mail us small container of touch up paint as they did not have on hand at date of purchase. We’ve also followed up with no success. Customer service details (albeit small) are important. You promised to deliver and I promised to pay.

Wade Larry did a great job helping me to choose a new (used) car!

Resolved brake noise issue and other maintenance

I don't have any complaint ,I was satisfied with the service

Aaron was great to work with. He took the time to show me all of the features and model options. I had made my purchase before the car was even on site, so all I had to do was pick it up!

Great service and crew. They always provide quality care and service

Gracias a Jorge Susana y José Figueroa por ayudarme a comprar mi Toyota Camry,estoy muy feliz con el servicio y atención,

Mi primer carro muchas gracias recomiendo mucho a linda Bernal me ayudó mucho!

Thanks Jorge and Victor and Jose Figueroa, I had a great experience buying my brand new highlander, great deal and great guys

Excelente servicio todos muy profesionales hasta los manager son atentos a pesar del visible malgenio de algunos empleados de servicio al cliente en español que utilizan palabras desobligantes con uno como cliente yo sólo quiero un buen trato pero esta niña está frustrada en contra de uno. Por tanto no hice mi cambio de aceite. Iré donde sean más considerados

AL was great and fast

Service was quick despite being them being very busy. I felt like my concerns were addressed and they didn’t try to sell me on things I didn’t need.

Leslie in sales did an outstanding job in regards to our new rav4 purchase. I sent an online request. Leslie reached out. We weren't quite ready at that time but because of her reaching out to us in a non pushy way when we were actuallyready I did reach out to her. She was efficient and the process ended up being pain free and we drove off in a new vehicle.

Excellant Service! Samantha went above and beyond the call of duty. She made sure that the necessary repairs were made timely. Even whe there was a miscommunication from AutoNation, and I came to AutoNation all the way from Conyers, GA; she worked to give me a gas voucher as a goodwill gesture to send the message that my wasted time and gas was worth something. Thanks to Samantha again for excellent service!

Muchas gracias ; por ayudarme en mi compra a Luis Guzmán y Medhy

Our salesperson, Joshua was helpful and informative. Easiest experience at a car dealership ever. Highly recommend and we love our new vehicle!

Awesome service

great service

my salesman ali was amazing and helped me get into my dream car. the process was super easy and fast and he made me feel like family. will be back to get all of our families cars!

One of the fastest deals I have ever done at a dealer. Came in with a number and Joshua Redmond made it happen. Joshua was very knowledgeable on the new Tundra. Will definitely return for future business and highly recommended Mr. Redmond and the team at AutoNation Toyota Mall of Georgia.

Super convenient and speedy service process also they take careof your vehicle very well

Took my Camry in for service, as always Map Mouth took exceptional care of me and got me in and out quickly. Thank you.

Excellent customer service Perla!!!! She was Extremely helpful and I would recommend her if you looking to buy a car. Also a big thanks to Dave!

Super nice sales associate was very, really cared about me getting the and did all he could to get the best price

My wife and I brought both of our trucks in this week and we were super satisfied with the service from Samantha! She was extremely communicative and so sweet. Just moved to this area and this will be our go-to place for purchasing and servicing our vehicles! Thanks Samantha!

Bought used Lexus NX from them and Joshua went beyond what was required to make the experience an awesome one. Would really recommend working with Joshua at this Autonation. They have good inventory and the good part is that in case you like a vehicle that’s available at another AutoNation nearly, they can arrange for that vehicle as well, which was the situation in my case.

I enjoy working with these guys as everything is perfectly explained and easily understood.

My Service Advisor, Shannon Wread, is very professional and always great to work with. She does an excellent job of letting me know what needs to be done, if there are any outstanding warranty issues, and does her best to expedite the process while I wait.

My experience with the dealership in Buford have always been pleasant and comfortable.

Excelente atencion, felicito a mi asesora Adriana Suarez, super recomendada, gracias por hacer los sueños realidad de tantas personas!

Una compra rápida con expertos en ventas, Héctor y Gabriel, exelentes personas y vendedores, aclaran todas tus dudas y hacen lo posible para que te lleves el auto de tus sueños, muchas gracias por el servicio.

Excelente service and promise, on time and professional.

Excelente atención y asesoría por parte de la asesora de ventas Angélica Bonilla, recomendado el Dealer y la Asesora!

My experience was the best. Gabriela was our sales person and she was awesome!! She helped us a lot and gave us great advice on what we needed and what we should do. She knows so much and also handles everything so well. Come see her, she’s the best!

Angelica Bonilla! Que te vendan un vehículo lo puede hacer cualquiera, pero que te den un trato personalizado, te dediquen el tiempo necesario para explicarte el mínimo detalle de tu compra, eso no se encuentra todos los días. Más que encantado con mi compra, excelente trabajo y dedicación Angelica, recomendada 1000x1000, gracias por tus atenciones, y espero que existan más vendedoras tan entregada como tú, para que existan más compradores conforme como yo. Gracias… '' FELICIDADES ''

Had an appointment for an oil change and routine maintenance. Got right in, work was completed in about an hour. Assistant went over what was done and I was very satisfied with the entire process. I have been a loyal customer of AutoNation Toyota Mall of Georgia for over 8 years.

Was really fast and good!

Allen was really good as always. I like to bring my car to him because I can trust him like it's his car . Thank you Allen !

Gabriella Q. M. was the sale associate that attended to us when we came in to purchase a vehicle. She was very personable, took the time to listen and advised on the perfect fit for our family. There was no pressure . She was very knowledgeable and we enjoyed working with her.

Amazing service! William was very good at explaining and was very patient with me.

Excelente atención por parte del vendedor Luis Guzmán gracias por tu atención

Al was super professional and very helpful ! Service was great and waiting room has a kids section ! which my two little ones enjoyed seating at.

Recibimos muy buena atención y trato. Les recomiendo preguntar por Angelica Bonilla quien nos asesoró y explicó todo con mucha paciencia y detalle. Highly recommended!

Excelente atención y asesoría desde la la elección del carro hasta financiamiento desde Memphis TN hasta .. Gracias a mi asesora Adriana Suárez recomenda muchísimas Gracias por tu guía

My oil change was done professionally by the Auto Nation staff. They were polite and efficient and as always found other issues my vehicle had that needed addressed.

The services was excellent. Gabriela was our agent and She was amazing with us.

Ayer fui a el servicio de cada 5000 millas de mi auto y fue terrible el trato con dos hispanas que están el el área donde dice que se habla español si supuestamente están contratadas para eso la actitud de una de ella fue terrible y la otra se hacía que no veía y llegaron otras personas de su mismo país y allí si muy amable espero que el supervisor de ellas mire este mensaje y ponga más cuidado en el trato que dan sus empleados .

Estefina, great sales woman, very nice, great communication with the process , and very comfortable talk too. One of the best sales woman I've seen from some time. Definitely ask for her.

After a prior post that I decided to take down. The management at AutoNation Toyota Mall of Georgia reached out to me to rectify the issue. There’s nothing I appreciate more than management that cares. I encourage everyone to visit this dealership as the management team places a huge emphasis on customer service. If you have an issue with your experience they will definitely take the time to personally reach out and fix it.

Excelente servicio, rápido sin complicaciones, la srta Génesis Salas me Atencio fenomenal, 5 estrellas para ella! Fui a hacerle el servicio de las 10.000 millas y estuvo todo bien 🙌🏻 Gracias!!

Excelente atención de parte de Alex Núñez. Te asesora de la mejor manera a tu beneficio!!!

Excellent service, friendly. A comfortable waiting area.

Ethan and Miguel Both are good. Very helpful

My overall experience was pleasant at Toyota AutoNation at Mall of Georgia. Paul was very friendly and helped me greatly. However, being at this location for the first time I was confused where to park and where the service entrance was. Since the property is rather large there are multiple entrances. It would be nice to have signage to guide you to service area if you would enter into one of the wrong entrances. However, everything else was great.

Dropped off vehicle they had it two days service representative did not respond to phone calls or emails or communicate in any way. On second day went and got car brought to another dealership which immediately serviced the vehicle.

Eevice rep was very helpful. Enjoyed eating at lunch counter again. Glad it's open

Service was great. Shannon wread did a great job explaining things. Got rise home and they picked me up. Charles ,theindriver was great.

Service advisor (Paul Kim) did a great job. I walked in and he was able to get my car serviced within one hour.

THE SALES REP CURTIS WAS AWSOME! He is very knowledgeable and went the extra mile to make sure I understood everything regarding the vehicle I purchased.. Thank you Curtis

Muy bien organizados la atención es espectacular y el servicio eficaz y rápido

Leslie did an amazing job with our purchase of a new car. It has been a while since we bought a new car but tonight was easy and painless. She did it with a smile and patiently explained everything. Thank you, Leslie!!

Maxwell Bell was fantastic! Extremely professional, respectful and helpful. Thanks auto nation for making the buying process quick and easy.

Mi experiencia en Autonation Toyota Mall of Georgia fue excepcional y mi asesora de ventas Adriana Suárez me brindo una excelente atención con la ayuda de la compra de mi vehículo sin duda la super recomiendo 👍😊

Recibí un excelente servicio de Alexander Nuñez, es amable y hace un buen trabajo. Lo recomiendo!

Best Toyota dealership in my opinion. Very cooperative staff members. They provide detailed information of vehicles. Fast to provide the vehicle of your preference at best price.

David Sullivan is a very good and cordial service advisor. Unfortunately, Auto Nation Toyota has done away with various customer care services, such as car pickup and delivery. In light of my 5 hr service wait, this is crucial.

I have been bringing my vehicle here for some years now, and I can honestly say that the quality of work has always been top tier.

In and out within 45 min for an oil change

I recently had my 30,000 mile tune up. Allen went over and above to make sure our experience was seemless. Great service.

Thank you for being kind and it was nice that it was dealt with quickly.

AutoNation M of Ga makes it easy to schedule a service appointment on line. Every service advisor I've dealt with is very knowledgeable and helpful. Service is completed within the time frame quoted and all work is quality.

AWSOME CAR PURCHASING EXPERIENCE! The customer experience was of the best I have experienced in a long time

Victor provide me a great experience purchasing my new vehicle, even after the sale he was worry for my possibles questions. I recommend him 100%

ALHASSANE DIALLO was an outstanding service rep!!

Su excelente atención para los servicios de mi carro y rapidez

I am very happy and to thank all about my experience the customer service ,quality of repair and time.

Always easy to have car service. Quick and efficient would not hesitate to recommend.

The person who helped us buy a car was William. He was very nice and patient with us. He was a good listener and put a lot of effort into helping us. He answered our questions very clearly and we are thankful he helped us! The service is great

Attractive car was not there, although checked the day i visit, alternative suggested car was far expensive than attraction. It looks like fake selling car to attract persons. It is still in the list on their website and other platform.

Great Service

Raul es El mejor vendedor. Muy buen servicio AL cliente. Se los recomiendo

Service is excelent!!!!

Shannon is the best! Her service expertise are incredible.

This is the second time I bring my car home after regular maintanence and my garage gets flooded with oil. First time they put a crooked screw in, the second time the oring was twisted. They also suggested replacing the wipers and the new ones are worst then before. The whole thing wiggles now. Will never go back. The average wait was 2 hours. 😡

Everything was great. I knew it would be busy since it was right before Christmas but everyone was friendly and I took the shuttle home and back.

Chris took good care of me and my car. He's very knowledgeable about my car and service account. He makes sure I know ahead of time what my car needs. He's excellent! The facility is clean and comfortable. They provide different services to make your waiting time more pleasant. I would highly recommend AutoNations Toyota!

Shannon the service rep did great with communicating. Truck had to be kept for two days and was sent over to Lynn to get a rental. Both ladies were awesome and got me in and out in a very timely manner.

Excelente atención , muy contenta con la atención del vendedor linda y Gabriel son muy simpáticos, agradables ,nice perso 🫶🫶🫶 hermosas personas los recomiendo al 💯

Mi experiencia en Autonation Toyota mall of Georgia espectacular en especial con la asesora de venta Adriana Suarez ,su atención y servicios única y maravillosa en todo relacionado con mi compra del vehículo recomendada siempre .

Muchas gracias Víctor por tu ayuda y tu servicio… 100 % confiable y transparente…. recomiendo este lugar para comprar su carro, por supuesto pregunté por Víctor.

I recommend Toyota from mall Georgia excellent service note 10

Service was done rather quickly and I was on my way!! Thank you

First time owning a Toyota in over 20 years. The quality of the car as well as the exceptional service has me committed to be loyal to the brand! Honda could learn a thing or two from you.

We were helped by Anthonio Bilby. Shouldn't just say helped...he literally guided us throughout the entire process and advised us on the ways we can get benefitted every step of the process like a family member. We had a trade-in and he made it also a smooth sail. We visited multiple times before sitting down for a deal and the team was patient with us and didn't feel any difference in the treatment each time we visited. The only downside to the shopping experience are the loads of accessories added to the sale...tried changing to the accessories we might need...even that didn't work! I wouldn't say it's a deal blower. Just wish they could've let us to shop for the accessories that we will actually need on the car that we are buying! Overall, the team which includes Bilby, his manager and the finance manager (Jacker) were truly awesome! Gave us the feel that we required to move forward with the purchase. Thank you all!

Me atendió Gabriela Quero excelente vendedora estuvo pendiente de todo mi trámite porque mucho su asesoría muchísimas opciones y muchísimos vehículos con ellas la recomiendo 100% la Gabriela Quero

Excelentes instalaciones Excelente servicio además Gabriela Quero estuvo súper atenta de todo lo que fue el trámite de mi vehículo cuenta con numerosos vehículos camionetas y trocas 100% satisfecho recomendando a Gabriela Quero

We worked with Frank Giannetti to purchase a 4Runner for my wife. He was super friendly and helpful. Highly recommend reaching out to him for any Toyota need.

Tyrell was my sales rep for my visit and he did an absolutely amazing. Answered all my questions and more. Highly recommend.

알렌는 항상 친절한 사람입니다 그리고 제 차에 관한 디테일 에 대해 이야기를 해주실 때 정말감사합니다 저는벌써 육년을 한사람에게 제차를 관리를 부탁 했었는데 참 고맙고 감사하다고 말하고 싶네요 나는 그에게 별 다섯개 를 주고싶어요

Muchas gracias por la atención Linda bernal y Gabriel León. Excelente atención y servicio muy bien explicado todo 👍

Scheduled an oil change and was very pleased that it was done so quickly while I waited.

Map was busy so his associate immediately helped me! She consistently thanked me for my patience and text me updates on the car.

Best service dealership. Communication is great. Been using Toyota Mall of Georgia Service center for years.

I was able to obtain a timely service appointment. I arrived early and the advisor, Chris Ritcher, was able to take my vehicle in immediately and service completed.

Have always been pleased with the quality of service at TMOG. Did have a small issue when we took our car for routine service this week. We dropped it off the night before using the after hours drop box. I requested that the service be completed by 1pm so we could pick it up during my lunch hour. No contact by 11am so I called. Nobody had looked in the drop box that morning. So we had to pick it up in the evening when the traffic was terrible. But kudos to Shannon who was very apologetic and did not charge for tire rotation. Plus knocked a little off the overall cost. This was much appreciated.

As always, Samantha took the time to listen and explained all I need for my vehicle. Service turnaround was fast.

Great group of people. Easy to work with.

Excellent. Thanks so much.

Juan Plaza was the sales associate that helped me with my new highlander. Juan Plaza should be the CEO / CTO / CFO in the sales department. Juan Plaza is very kind and friendly. If anyone wants to purchase a vehicle, talk to Juan Plaza directly. Normally I give 4 stars, but this guy impressed me on how kind he is (We don't get to see that anymore anywhere). One of the downside of this experience at Toyota was one of the finance guys. Two guys came to talk about the numbers (interest rates, etc.). The first person was bad and rude, he insinuated I was a lier when I told him I financed a Mazda though ToyotaMCC. He was really pushing too hard to get me sign the papers at his terms. When I was walking away, another person from finance department came, he was really nice and helpful. He was very understanding and helped me lower the numbers. I could give a 2 stars due to the rudeness of the first finance person, but I think Juan Plazas and the second Finance guy deserve 5 stars. Juan Plaza, keep the good work!

Complete waste of our time. Higher prices than other dealerships. They made us ask several times to bring us our keys after we realized we would not be trading in our car and purchasing a new one. Then as we were leaving some slimy sales manager told us that he could “make a better deal”. If you can make a better deal make one and don’t prey on people as they are trying to leave.

Paul is fantastic! I go here every time for my service needs and have never been disappointed! Highly recommend Paul!

Everything went very smoothly and as expected.

I arrived at the dealership one hour before my scheduled appointment. The service advisor made sure my oil change was completed fast since I had to be somewhere. Thank you for accommodating me! Ps. Price went up thanks to Biden & Co.; that?s the only negative.

Got me in quickly even without an appointment. Took care to cover the seat and floorboard with coverings to keep clean. However they did not reset/turn off the maintenance required indicator/light.

He got me in the right direction and great customer service!

Warm and friendly atmosphere with top notch customer service.

Migel was so helpful and made auto nation purchase wonderful

Don’t go here for service. Worst customer service ever. Keep customers waiting even with appointments.

Alan did a great job recommending the right services for my Camry!

This is my go-to service provider for all of my car needs. The people are polite and they do quality work. David, a new associate, treated me as family and made suggestions as though it was his vehicle. He was well versed in their computing system, had a great understanding of vehicles, and saved me money. By far a 10/10 experience. Thank you David!

Alen does a great job recommending the right and necessary services for my Camry!

I have had all of my service needs met at AutoNation Toyota Mall of Georgia since my wife and I purchased our Siena in 2017. Never have I had a negative experience in my dealings with the folks at AutoNation.

Had a few questions regarding additional service and Shannon Wread was very helpful. Performed the normal service in the time needed while I waited. They even have a cafe where you can eat and get coffee!

I was looking for a Sienna Hybrid, and Frank answered all my questions, was very patient, and never pressured me to buy anything. I had a not so great experience at another dealership, and Frank redeemed the car buying experience.

I thought I needed an oil change. My service adviser Richard Ko said only a tire rotation was needed at this time. He then looked for any discounts or service prepaid and my last free tire rotation was available. He also gave me a list of things recommended. The service was completed in the time estimated.

I enjoyed my experience. I just do not like that you can schedule a service online with advisor that is not even there. Then you have to wait around while other advisors are accommodating but have their own customers/appointments to attend to.

I enjoyed my experience. I just do not like that you can schedule a service online with advisor that is not even there. Then you have to wait around while other advisors are accommodating but have their own customers/appointments to attend to.

Wonderful experience. David Sutherland at the front desk of AutoNations mall of Georgia rocks! Keep up up the good job David!

Excelente atención!!!

I was looking for a Sienna Hybrid, and Frank answered all my questions, was very patient, and never pressured me to buy anything. I had a not so great experience at another dealership, and Frank redeemed the car buying experience.

Luis Guzmán y Mehdy Saldaña Súper recomendados

Awesome 👍💯 and thanks alots for my dream car... not 5Stars but 10... love 💕 it!!!

Our experience with Frantz was superior from the time we walked in until the purchase of the vehicle. He was personable and professional and kept us up-to-date on delivery date.

Everything was perfect and returned in a timely manner.

They will advice you to take your money that’s it. They won’t solve your issue on your car

Kharol M. Is the best customer service representative Toyota has ever had. She’s friendly. Respectful. & doesn’t put you in a vehicle unless you’re absolutely please with everything and you won’t have a second choice in the matter. I highly recommend her to all my friends and family & will be going back to her when the time comes for a trade in or something of the sort

Gracias a Alex Nunez por y A José muy amables excelente servicio

THE WHOLE TEAM WAS VERY ATTENTIVE AND ANSWERED EVERY QUESTION. I HAD A GOOD EXPERIENCE BUYING MY FIRST CAR IN THIS PLACE.

I am annoyed with my experience. When I bought my car I was told I could get my car tinted for free. Also when I bought my car the radio knob did not work. I was told if I set up an appointment I could get my car tinted and the knob fixed. I set up an appointment and in the notes i said I wanted to get my car tinted and my radio fixed. I wasted my Saturday morning because I was told that they could not tint my car or fixed my radio. I was told you guys are still waiting on an order to get it fixed. I was annoyed by this because I made this appointment days in advance and no one told me you guys could not get it done before I got there but I am getting reached out constantly for surveys. Not only that i was told that I could not get my car tinted. To make matters worse you guys are struggling with doing the bare minimum for me to get my license plate. I have purchased my car over a month ago and I still have not got my license plate. This is ridiculous. I went to the tag office to extend my temporary tag and they said this was the last time they can extend it for me. The new current tag I have now is almost expired. My car payment is way to high to not drive this car legally and with a functioning radio.

I had a wonderful experience here! Frank was friendly, low-key, great to work with. He answered all my questions and never made me feel pressured. STRONGLY recommend him to anyone, especially those unpracticed at buying cars, to come here and work with him.

Michial was nice and communicative

David was awesome!! Showed me an option , to get repairs done

I can always trust Toyota Mall of GA AutoNation with my precious Prius !! Quick , comprehensive care taking of my vehicle. Accommodations are comfortable when waiting. Thank you !

Oil change tire rotation. Thorough inspection found a nail in my tire. They saved me from being stranded with a flat!! David is caring and very helpful.

Service is always spot on. Service department is friendly and helpful.

The oil changed was nice and fast but the setup fit pulling your car in for service was a hassle. Noone told me where to go, how the inside was setup, what desk to go to. I went in the building and now what? I didn't know what desk to go to and I didn't know it was two side; no guiding what so ever. This is my first time since they remodel the place; things changed. I didn't like it was not friendly

Gracias Gabriela muchas gracias por su buena atenci�n disposici�n y paciencia

My advisor, Michael, was friendly and efficient. The service was fast with a short waiting time.

fast friendly, good customer service. Provide shuttle/drop off

The adviser Mr. Diallo is very kind. And very satisfied the service.

I bought my 2022 Corolla Cross in for its first service yesterday. I dealt with Al in the service department who checked me in and listened to my concerns in a very professional manner. My vehicle was ready in 20 minutes. Wow! I will return whenever necessary for service. Very pleased!

I’ve purchased two new trucks from Toyota Mall of GA and had all scheduled service done there. The entire process was smooth and easy. Just had 10k service on my Tundra and it was very quick. Everything was explained clearly. Very satisfied, especially with the service department.

They made me feel at home and that I was important to them Carla was especially helpful in me making my decision to purchase a Toyota

I feel impressed with the wonderful work well done, I was told every achievement begins with a decision to try, I was a victim of scam but I got convinced by the right person of which I gave in a try of $1,000 investment and I got a profit of $13,200 in seven days. Thank you Mrs. Cathy Frederick for the kind of smile you put on my face. For those who are also interest you can contact her on; Email: cathyfrederick867@gmail.com WhatsApp: +1 (850) 446-6717

Our car buying experience at Auto Nation Toyota was by far the best one yet!!! The people there helped create an atmosphere that is very positive and welcoming. We are very satisfied with our purchase of a 2021 Toyota Tundra and felt that we were treated with respect, and a sense value from Wade Larry, and the rest of the team . We will definitely be recommending our friends at AutoNation Toyota to everyone.

They made the buying experience easy.

The service department! Map Mouth is my service writer. Always professional and thorough! No complaints.

excellent service and very helpful

I had a wonderful experience. Ali walk to every car we want to see. He picked out extras to ensure we gpt the car to fit our needs. He explained cost and mileage so we made and educated pick. The general manager helped us understand the cost and why. We are satisfied customer. Couldnt have asked for any better!! Thank you Auto nation❤️

Les comento de mi reciente compra en auto nation toyota mall of Georgia, andres llano fue mi vendedor con una atención exelente y amable buscando la forma de ayudarme al cual agradezco su tiempo

I am so pleased with my recent purchase of my beautiful 2022 Highlander. I walked in to Auto Nation last weekend with no plans to purchase a car that day. After driving the RAV4 , Camry and Highlander I was in love with the Highlander. It was just out of my budget. Vinicio was our salesman. I was prepared to feel pressured but to my surprise this young man didn’t fit the stereotype of a car salesman. We had just begun our car search so we had no real regrets leaving . Much to our surprise Autonation gave us a great deal and that beauty is now sitting in my driveway.

we have a wonderful experience with ATMOF!

AutoNation Toyota Mall of Georgia was great to work with. We received excellent customer service from Noelle in sales and Richard in service. We appreciate their professionalism and follow up. They care about their customers and it shows!

They were able to help me find my dream car for a reasonable price

Gracias por la ayuda brindad y por la excelencia e información financiera de la ejecutiva Gabriela Quero que me ayudó para la negociación del vehículo estoy muy satisfecho muchas gracias 😉

Estuve en esta sucursal dealer de la Toyota para el mantenimiento de mi auto y me trataron súper bien, rápido y con eficiencia. Agradecida!

Great service and work, friendly folks.

Excellent customer service by Shannon worked great with me Very Happy

Excellent. Good service and friendly attention. 100%

This dealership is extremely professional. Their Customer Service reminds me of Disney and how they treat their Customers. I bought a vehicle from AutoNation Toyota Mall Of Georgia, very professional team. My sellsmam was Ali.

Highly recommend both the sales and service department! Smiles all around. Appreciate the free coffee and comfortable lounge while waiting. The new renovation looks great.

There are at least 4 Toyota dealers in my area but I drove an hour and a half to come here instead. This was our second vehicle bought here. Everyone at Autonation Toyota at the Mall of Georgia was awesome. They make it a pain free experience to buy a car. My Tundra arrived early and I picked it up the same day it came off the truck. Ethan and Frank were amazing!!

Maxwell was great when selling me my 2022 4Runner! I just went in for my first service on it, and was pleasantly surprised with how long it took. I expected to be there over an hour, close to two. But I was in and out in under 45 minutes. Definitely looking forward to my next service!

The customer service is exceptional! When we get our cars serviced they are very quick and let us know exactly what needs to be done. We have purchased 5 cars through them and it’s always been a great experience!

It’s had great service here and staff was really helpful. They helped change the oil of my car and it was great !

I have had a great experience here!! Each time I go everyone is friendly and they take care of their guests!!

I was in Buford at the Autonation Toyota Mall of Georgia to buy our New car and I was excellently attended by the salesperson Gabriela Quero! We are very happy for everything Gabriela and Toyota have done and are doing for us in the purchase of our car! Thank you Gabriela! Thank you Toyota!

The gentleman that attended me that day was very professional and i would return just to receive great customer service from him. I believe his name was David but i might be wrong. Will definitely be getting his name next time i go get some work done on my vehicle.

I was in Buford at the Autonation Toyota Mall of Georgia to buy our New car and I was excellently attended by the salesperson Gabriela Quero! We are very happy for everything Gabriela and Toyota have done and are doing for us in the purchase of our car! Thank you Gabriela! Thank you Toyota!

This comfortable and good standard of living I now enjoy with my family, is all thanks to you ma'am Emilia Williams before now I had a low income and did a lot of online trade which no profit, but you can like an angle and change all of that in just one week, you turned my $600 to $8,450 with your intelligence as an expert and from that day I had made more profit each week investing more, no amount of thanks will be enough for what you have done for me and my family, but I promise ma'am I will speak of your honesty, handwork, and trust to the world, this is dream come true for me for finding a legit account manager like you, I advise the entire public to invest with MRS EMILIA WILLIAMS Contact her now WhatsApp: +1 814 822 4004 Email: emiliawilliams247@gmail.com

I had a great experience. Kharol is a rock star, she took care of me throughout the entire process, guiding me through each step and keeping me updated. Jorge was also amazing. I strongly recommend Toyota Mall of Georgia

I got my first car from them back in February. I was blessed to have gotten a brand new 2022 RAV4. It drives amazing and handles on the road like a beast. I work events and it fits all my stuff in it safely. The gentleman who helped me made sure he got the key to the RAV4 before anyone else could because there were a lot of folks wanting it. They have free drinks there for us while we wait and that was nice. The dealership is always clean. Who ever passes by you that works there or not is always friendly. I have been getting my oil changed and tires rotated there and they are always super nice no matter what department I’m in. My son likes to go with me too. I forgot the Hispanic ladies name that keeps her nails done, but she is a doll. I have had both Allen’s help me and they are awesome. I went to get my tires rotated the other day and Allen helped me. He made me feel like I was apart of the family. He always puts a smile on my face as well. Thank y’all for doing an amazing job. I drive an hour and a half just to come to this dealership, even though I do have another Toyota dealership closer. I keep going back because of the amazing folks that work there.

Recomiendo su buen servicio tanto de atención al cliente como de servicio a vehículos con repuestos de alta calidad y mano de obra calificada .

Great quick service. They run promotions too

Needed to sell one of my cars. Went online, got many immediate cash offers. Decided to go to Mall of Ga Toyota. Two hours later, got the offer I was expecting - Toyota directly paid my loan off to the bank and gave me a check for the difference. Taking all employees to Top Gold this weekend! No more, extra car & insurance.

Raul is a very courteous sales person and listened to what we were looking for

I had a great service visit with friendly service and a prompt call when my vehicle was ready.

This is a great dealership. Leslie and staff are courteous and very helpful, they were able to get my car within a reasonable amount of time. I recommend this dealership if you are looking to purchase an automobile.

Good deal, I’m thankful for everything

My regular service advisor Kimberly is AWESOME! Unfortunately she was out on my last visit for service. The experience was A LOT different without her. Although I had a scheduled appointment, I had to wait while "Waiters" were helped. At one point, I stood in the line of a male service advisor (near the wall/didn't get his name) who NEVER acknowledged me standing there and yelled past me to another service advisor "doesn't she (meaning me) have an appointment with xxx"?)! Then a female service advisor in the back row told me to come over and she would take care of me. I think her name was Samantha? She did in fact get me taken care of and I was very appreciative. Before her, felt like no one wanted to help me for a "scheduled" appointment. Always felt appreciated as a customer with Kimberly. Moving forward, if I can't schedule with her...I will likely need to look for a new place to have my Toyota serviced.

Samantha Hulse has been my service advisor for my recent two appointments. Her knowledge of the parts and services, communication and willingness to go above and beyond to take care of my vehicles was amazing.

I have a great experience with my service maintenance. Al Diallo my service advisor was great, courteous and explained everything done on the car and also ask if any question. Very helpful and a great impression .

We were interested in a Grand Wagoneer that was on the used lot. We were contacted by Ethan who set up a time to view the car. Although it was not a Toyota, he did his research and was very knowledgeable about all of the features the car had. He went through the entire vehicle showing us how everything worked. Ethan, is a great salesman who doesn't pressure you and is very easy to negotiate with. No games or trickery. We would definitely buy from here agian.

Their service dept is real easy to work with. they did a great job on repairs. Highly recommend!

Michael Lee was a delight to work with. He had a smile on his face and the best part???? He didn’t try to sell me services that I did not need! Finally, Keep those coupons you get in the mail from Autonation. My oil change was free! Very satisfied customer!

I purchased my 2021 Toyota C-HR from them in April 2021. I have my vehicle serviced there when necessary and the service department is always thorough when it comes to maintaining my vehicle

I came in just to look at the inventory of Tacoma’s they had. They had an ample selection of new and used trucks. As i was looking, Isabel approached me and helped me look at almost all Tacomas that fit the criteria i was looking for. She let me test drive a few of them and i immediately fell for one of the trucks. She helped me through the negotiation and purchase process. She was very knowledgeable about the trucks. Bill also helped me with the process and negotiation. Finally Jacker made it all possible with finance paper work and made it happen. Thank you to Isabel, Bill and Jacker!!

Recomendado al 100% en servicio al cliente Adriana suarez la mejor vendedora muchas opciónes para salir manejando el mejor motor de tus sueños .

AutoNation Toyota was a great experience. I was able to come in, view the vehicle, test drive it, and come of a fair deal. Aaron knew who to talk to and didn't pressure me while being accommodating and knowledgeable.

Allen, who helped me, was thorough and fun to my service guy!!!

Thanks for taking care of me and replacing my tire and getting me in and out promptly even as all the techs we’re trying to get out at closing time. I appreciate the manager and especially the tech taking time to stay late to take care of me.

Guys if you are looking for a New Car , this is the place to go. Contact Manuel Garcia he was an excellent salesperson. He definitely has patience with anyone. Give them a call or stop by when you are in the area

Their service is the best! Samantha and Mr Mark are excellent!

Fantastic service and the service tech I work with, Alen K. Is the absolute best. My main reason I always go back! Prices always beat others and the job is always done right the first time.

Great customer service, fast and friendly. Also amazing discounts.

Service was great, very attentive. personal was very knowledgeable and went out of there way to make me happy. service was completed in reasonable time. look forward to my next visit. Thanks Toyota. Keep up the good work.

Una excelente atención Victor nos asesoró hasta el final de nuestra compra

I took my Lexus in for new brakes. I was in and out in 2 hours for a fair price. The waiting area is nice and large with a local breakfast restaurant.

I would recommend the purchase of any new vehicle from AutoNation Toyota Mall of Georgia. The customer service and finance departments rock. I never have any problems getting routine services and I'm always in and out!

I'd like to give shout-out to Gabriela Quero for helping my son purchase his first vehicle. She was amazing: patient and very respectful. We never felt any pressure. The entire staff was fabulous and efficient. In addition to Gabriela, we worked with Andres Delgado on the money part. Very easy to work with! I highly recommend this team and dealership.

First time servicing my car with them as a new car owner and the service was excellent and quick and so professional!

I recently bought a used car. The service was wonderful and fast, in a short time I was driving. ask for Alex, he is very attentive and will help you.

Drew Davis was great dealing with my wife and I buying our first toyota vehicle. Drew was very professional and pleasant to work. Help us narrow down a fair price. Everyone was friendly and very nice. Environment was very nice and clean. We need more professional in the auto industry working hard like AutoNation Toyota Mall of Georgia. Thanks for a great experience.

Great buying experience! Surprising with the post-covid vehicle supply issues. Very nice dealership, clean, comfortable showroom. Very responsive sales team. Drew is especially helpful in helping locate vehicle options. Smooth financing as well. 5 star 🌟 all around.

High Volume but highly organized team. Service advisor knowledgable and only recommends necessary services.Prompt appointments and car done within time estimates. Use shuttle service as well.

Amazing experience. Estefania in sales department was amazing. Quick and easy process. Thanks a lot for the help. Also service department is always amazing. Love this place!

the best place to go to buy or sell your vehicle… also to do service… they have the best facilities, a nice place to be… 100% recommended

Grateful for the attention received from Gabriela Quero, very attentive to all my doubts. The dealer seems very modern to me, it is a comfortable environment. I would go back without thinking.

All the staff in Autonation is knowledgeable and helpful

because the have the right seller services,, u can buy or sell your vehicle on your language ,,, Spanish or English...I think is the perfect way to pull over more, and more clients.

Mall of Georgia Toyota is one of the best Toyota dealerships I have been in. It has a clean, big, and friendly staff ready to help you. I purchased my vehicle from salesman Drew Davis, and he was extremely helpful in supporting me through my purchasing decision. I highly recommend people buy their vehicles from Mall of Georgia Toyota.

Mall of Georgia Toyota was a great dealership to buy my first car. My salesman Drew Davis was extremely helpful in supporting my purchasing decision. The dealership was big, clean, and had much helpful staff. I would recommend this dealership for car buyers. I will be back for my service appointments!

Outstanding service, thanks a bunch to Samantha Hulse and James Pak for going above and beyond to make sure I am getting the best service.

Mike Lee has been my service coordinator for YEARS! He is always attentive and asks all the questions needed so I can get my car running in A+ condition. I have been using AutoNation- Toyota, previously Toyota Mall of GA. for the maintenance on my Lexus model cars for 17+ years. Thank you AutoNation for being so professional and helpful!

Alen Kadiric is the only person I trust with my cars. He has helped me service multiple cars. I’ve never had more faith in someone when it comes to car service. He is the only reason I drive out of the way to go to this location. The car rental department is always quick and efficient. The car service team is also always quick and reliable. I recommend this location for your car needs. I also recommend Alen! He’s always helpful and friendly and reliable!

Excelente atención. Espera confortable. Personal amable.

Always friendly, accurate time given for length of service, and upfront pricing make AutoNation Toyota Mall of Georgia my choice for service for my Camry.

I had a WONDERFUL experience with Leslie Alexander she was helpful and kind and I was in my car with no problem. I would recommend AutoNation Toyota Mall of Ga 100% go and see Leslie.

Mr Garcia was patient (he answered endless questions in person, on the phone, text, and email), knowledgeable, and personable. I appreciate his quick responses to my concerns. I would also like to mention Anderson Legair. He helped me with the financial paperwork. Mr Legair explained in detail all of the options that were available to me in a language I understood. He even promptly emailed me my paperwork (I had misplaced a few pages).

Nice clean dealer ship great customer service

Bought my new car from AutoNation in Buford Georgia a tad over 2 years ago and have my car services there ever since. I won’t go anywhere else. Always friendly, professional and does a great job no matter what department you go to at AutoNation of Buford. Recently had a recall message that popped up on my cars screen so I called to schedule to get it fixed a few days later. Took it in and picked it up a few hours later. Had no problems at all getting an appointment that worked for me and got the recall fixed within a few hours without any trouble at all. I’m disabled and the tech guy went and brought my car to the front for me so I wouldn’t have to struggle to walk through the parking lot to get my car. Very friendly professional people who work there.

Had a great experience at Toyota and loved the employee who helped me David Sutherland. He was soo nice, he listened, and I really could tell he loved his job. I hope I always get him for all my Toyota help!

Kyser was very professional, responsive and great to work with. Very smooth transaction. Listened to our needs and found us the perfect car.

Had a wonderful experience with the service department at AutoNation Mall of Georgia in Buford. Paul Kim was my technician and got me in, serviced, and checked out smoothly even finding me some discounts on my service to help with the repair costs, and provided a shuttle home while my car was being repaired. Thank you, Paul!!! Great customer service

My sales experience was excellent! Everything was explained in complete detail. Everyone was very friendly. The process did not take long at all. Excellent communication between the staff and customers. Very great atmosphere to be in and very smooth process!

Richard was very helpful with my first service experience. I got an oil change and waited less than an hour and got my car back, he explained everything and made sure I understood what he was explaining about my car. Great service!

Mike the service advisor is awesome . He went the extra mile to help me out with my wiper blades . I am new to the area and I felt like I’m home with the great service provided and fast service . I highly recommend Mike service advisor at Autonation Toyota Buford 👌

Bought my RAV4 there and still doing services because have a great staff and work on time.

I went in just to look on Saturday and within 3 hours I drove out with the Toyota Sienna I wanted at the price and payment where I needed it to be. They are a great staff

Ethan was awesome to work with even after the sale he is still helping me figure out things .

Leslie Alexander was great to work with. She was knowledgeable, nice, and always returned my messages timely. The dealership was clean, updated (new looking) and overall the entire staff was friendly and took care of us. Our vehicle looked great at delivery!

Mall of Georgia Toyota provided excellent service during my time at the dealership. Drew Davis was my salesman and he helped me on my journey in purchasing a new car. Drew was attentive, kind, and understanding. The dealership is clean, modern, filled with friendly staff, and contains many amenities. As my first time purchasing a car, it looked intimidating and complicated. Everything was done efficiently, and I was able to get my car in a couple of hours. I highly recommend the Mall of Georgia Toyota for any future visits, and I will be returning for my upcoming service.

I came here to buy a car. They immediately had someone to help us find a car. The service was excellent and I will always come here if I have something car related. 10/10

Toyota Mall of GA - I've a 2015 Tacoma maintained and managed with great results. Samantha Hulse Service Advisor is great.

Our salesman Curtiss Smith was wonderful. He made sure he explained everything in detail, was very professional, accommodating and respectful. We were extremely pleased with the service.

The service is always done in a timely manner and they are always courteous and give recommendations about future service needed. I would recommend when service is completed they bring your vehicle to the front for the customer instead of moving it to a lot a distance away from customer waiting area.

Good experience. Efficient service.

Needed service on my Camry. I showed up really early-3 hours- for my appointment. They went ahead and took the car-I was in and out with service complete within 30 minutes! Love this place!

Good seller, good service... Nice place to shopping ^^

Great dealing with Donna at the dealership. She is very patient and does her best to find what you are looking for. Very good at following back up with you and letting you know options that are available. She makes the buying process a lot less stressful.

Was able to get me in and out quickly. I purchased my Rav4 Hybrid and get it serviced. Everyone is super friendly. Fast and easy.

Sales and service are great!! I Would definitely recommend!! I’d you are looking for a car you have to stop by and check out inventory.