Recent Reviews from AutoNation Toyota Mall of Georgia

It is the worse auto service ever. Do NOT go AutoNation Toyota! They are disorganized, poor communication among staff and management, vehicle was damaged and they have horrible customer service. I wish I had left the shop as soon as I saw no one wanted to help me there. That was a simple sign from the universe there. I just came in because of a nail in the tire. -Map Mouth, service advisor, said I needed to call the tire shop where I bought the tires instead of checking it at Toyota. He just sat carelessly at the desk, didn’t want to help me and just stared into space while I called the other tire shop on the phone. -Alan Richter, service advisor, had no manners, did not greet the customer and didn’t even ask if I need d help with anything. He just sat there as well. -A new employee (do not know the name) took my vehicle in get it checked when I left with the shuttle driver, Charles McWilliams, while no one would assist me. I told them they needed to check my tire there. And then I waited so long for a update on my vehicle. I called several times to get ahold of someone. I kept being transferred to several people on the phone. They didn’t even know who was working on my vehicle. Lastly, they said there was no nail in the tire when I got ahold of someone, Paul Kim, and he stated it was ready to be picked up. That’s when I picked my vehicle up, left the auto shop and noticed my right side mirror was completely smashed. Oh I was furious! I couldn’t go back to the shop because they were closed. I called several times to the to get ahold of someone. No one even cared. I tried to contact Paul Kim. I couldn’t believe it. It felt like a nightmare at the AutoNation Toyota The next day, I went into the shop to speak with management. Paul Kim and the manager James claimed that the damage wasn’t done at Toyota. That’s a lie! I didn’t have a smashed side mirror prior to coming to get my tire checked. James stated that I’d get the discount ($295) if I wanted to get it fixed at Toyota. That’s not really a discount there. Sadly, I had to get the smashed mirror fixed somewhere else because they did not care about it. Unfortunately, I had to come back because the tire light turned back on again. That’s when they found a nail in the tire this whole time. Oh these human beings do not care about the customer or the vehicle whatsoever. All they were concerned about is making money from a sale. That’s it! I suggest you never ever go here. I’ve had the worse experience at AutoNation Toyota. I’ll never ever be back again!

Jasmina Beslagic Jul 25, 2022

I've never had a worse dealership experience. I had a car listed online for private sale for $26k. I received a message from someone pretending to be interested. After discussing a little bit, they told me they work at this dealership and the dealer wants to buy the car. I asked if they even had a clue if the dealer would come close to my price and he avoided the question. Against my better judgement i came by. They told me they were closing soon and to come back tomorrow so i go to leave. I get in my car and start it up and an employee comes running up and says they can get me taken care of now. After sitting in the dealer for over an hour twiddling my thumbs, they tell me they are printing the price. 20 minutes later they say they are still working on it. I didn't know there were printers that slow but okay. The guy comes back another 5-10 minutes later and says they will just email me the offer. I get ready to leave but they still have my keys. Guy comes back five minutes later no keys, but with the offer sheet. They then offered me $18k. Really?! And he asked if i was up to take the offer. I told them absolutely not and asked for my keys back. After telling them that is crazy low and i had an offer for $23k from car max they proceeded to call and text me on multiple occasions afterwards asking if i changed my mind. Really?? Why would i voluntarily take $5k less? Especially after being led on, deceived, and having my time wasted. Their employees need to get off social media trying to get people to sell them their cars. Especially if the sales manager has no intention of making an an offer even remotely close to what you are asking. Mind you, before I even handed over my keys, i showed them my carmax offer and told them if they can't meet or beat it i'd be leaving with my car. Why make me sit for an hour and a half for you to then beg me to take your disrespectful offer? After going to 6 different dealers that weekend getting offers they went out of their way to get me to come in and then made the lowest offer i've ever received for my car. Maybe they are great sales people, but don't bother selling them YOUR car.

E.K. Enakhifo Jul 15, 2022

Zero Integrity - LADIES BEWARE We worked with Mall of Georgia Toyota for several months trying to get a 4Runner SR5. At the 11th hour, on New Year’s Eve, our sales associate reached out to us and we thought we finally came to an agreement, only to be lied to and completely insulted after driving 62 miles across Atlanta on a false promise. We spoke with that sales associate 3 times by phone that morning before making the drive, and we were assured that our drive-out price was exactly what we expected...3 times that morning he told us the same thing. After a 90 minute drive, we were presented with an offer that was nearly $3K higher than what we agreed to if we essentially gave them our existing vehicle, which was never part of the discussion. Our initial agreed upon drive-out price didn’t include the trade, and here they were trying to slip it in as if we’re dumb and wouldn’t notice. So, we’ve been lied to. When my husband called them on it and told them we could have gone to our neighborhood Toyota dealer for that price, the senior sales manager said he would see what he could do. When he returned a few minutes later, he asked to speak to my husband alone “man to man.” He offered a meek “no offense ma’am, but let me just talk to him for a minute” response when I gave him the southern woman’s death stare. Let’s be clear. I am the buyer, not my husband. This is my vehicle, not his, and the senior sales manager just took me right out of the discussion. Unacceptable. But he “worked a deal” and came within $490 of our original agreement, except that included only $2,000 on our trade, which is worth a minimum of $4,700...a trade that wasn’t a part of the deal to begin with. My husband, as the brilliant man that he is, asked me if this was the deal I wanted to take, and he knew it was OUR decision. The sales team at Mall of Georgia Toyota should have known this too. And no, that’s not the deal I’m taking. It’s not the price we agreed to and they clearly didn’t recognize my buying power. So, buyers beware. GET IT IN WRITING. Ladies beware. THEY WILL NOT RESPECT YOU. The senior sales manager kept saying there was a misunderstanding about the deal, but our sales associate followed us out the door apologizing, saying he was told 3 times they were going to make the deal with us. I will never, ever do business with this dealership.

Robyn Reitzell O'Dell Jan 1, 2021

I purchased a used hybrid vehicle from Autonation Toyota Mall of Georgia on July the 3rd. I was told it would be delivered. It was brought to my home at 8pm on July the 5th. They have a 5 day purchase price back warranty. I purchased the car outright which translates to over $20,000 out of my savings. I requested that the warranty begin from the day of actual possession. I was told that this was no problem. I began experiencing issues with the vehicle in less than 24 hours. I communicated thoroughly with the dealership from the moment it began. The main issue is that the battery does not maintain a charge. It can go from full to empty overnight when the car is not being used. I don't believe anyone opts for the additional complications and costs of a hybrid that is only capable of being used as a gas guzzler. On Wednesday of that week I was told a manager would be spoken with. Then I was told to bring it in Friday, that they would assess the problem and if it couldn't be fixed, my money would be returned. The vehicle was returned to the dealership under the 5 day time frame from time of possession, and I made them aware that I was unsatisfied less than 24 hours after having the vehicle in my possession. I heard nothing until I followed up the Monday afterwards. I was told nothing was wrong with the vehicle. I said, that being their stance, that I requested the guarentee be honored and my money returned. The salesman said it was "out of his hands". I spent 2 days speaking with my bank, leaving messages with the corporate headquarters of Autonation, and verifying with the car manufacturer and owners around the world that the car was not operating as it should. 2 days later I recieved a call from another manager. He said that I could come in and they would refund my money. When I arrived I found it was all a rouse. He threw the car keys across his desk, said the car was mine, that if I didn't take it, he would have it towed to my home, and if I didn't pay the tow, it would be impounded. I left his office in disbelief, called their headquarters and was told that they had recordings of my calls and due diligence in returning the vehicle, that I should take it, to prevent him from following through on his threat and it would be noted that I did return it within the guarentee period. I believed them. Since then, despite multiple attempts on my part, I have heard nothing from Autonation headquarters, and only recieved a so sorry but not going to do anything from another manager. I was lied to multiple times, had a trusted guarantee not honored, threatened, and now I have a hybrid car that can't be used as such and have been ripped off to the tune of $20,000+.

smmickler Jul 23, 2020

Stephanie Mickler Jul 23, 2020

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Recent Reviews from AutoNation Toyota Mall of Georgia

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