12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Mall of Georgia

I bought my Lexus out in Las Vegas from BMW of Las Vegas (another autonation dealer). Before leaving to drive it home, I noticed with my wheel cut all the way to the right, it sounded like nails on a chalkboard. I brought it to Toyota Autonation, Buford, to have it assessed and repaired under their limited warranty. I was there 10 mins before my scheduled appointment, and was there for over an hour and a half before they started driving my car around to replicate the sound. The person driving my car around was driving with the windows up, came back around and was telling the service advisor (who was nice that first visit) that there was no sounds coming from the car. I didn’t bring it up there for fun, the sound is there. I explained to the service tech that the sound is definitely there, and he needs to do another test drive. I played him a video of my car making the sound as I cut the wheel, and showed what side it was coming from. He kind of stared at me blankly and walked back out to the car and test drove it again. That time, he heard it. They do a brake job, because BMW of Las Vegas, installed the shims incorrectly and they were touching the rotors, causing that scratching sound. Low and behold, this dealer ALSO cannot do a simple brake job, because they couldn’t cut the rotors right. I brought the car back the next day because the brakes felt like trash, and the service tech tells me “well I can’t just throw parts it if I don’t know what’s wrong” with this condescending attitude. I just told you what was wrong. The brakes. They take the car back, and I’m there for 2 hours, just for them to tell me that nothing was wrong and everything looked fine, and they did a second “inspection”. I take the car to my usual mechanic, and right away, he says the same thing I did. Someone did not cut these rotors right. And they wanted to charge me $300 for a Lexus OEM brake job??? Ceramic padding costs $150 at most at some other places!!! Dude, do NOT waste your time here. At all. You sell $100,000 cars to people and can’t even do a brake job. And then I bring it back, and you say, well we did it right and nothing looks wrong. Good luck👍

Brendan Malverty Oct 13, 2020

While looking for a particular car, we came across an ad for just such a car at AutoNation. The salesman I reached, Noel, gave me a top-notch experience from the jump-off. He even came in on his day off at great personal effort to accommodate our schedule since we were driving across the state to see the car. AutoNation has a "no haggle" price which is fair, but then fills the bill with garbage fees they expect "everyone" to just accept. When dealing with the trade-in, they take a cheap-out route and leverage the fact that the state of GA has tilted the game very much in their favor in the way sales tax is assessed. Your taxed amount is reduced by the value of the traded vehicle. So no haggle is really just another route to a deal. At the close of our deal, the dealership agreed to have some minor dents fixed in a quarter panel and the deck lid, but not the scratches on one back door or those on another quarter panel. Seemed fair enough since it was a used car. No one has yet reached out to us to set up this repair. Our inquiry at the dealership has gone unanswered, as well. The car is the one we wanted and we made the deal we could tolerate, so this was an average experience overall. I still give our salesman, Noel, a high score for his efforts. Would I go back just shop on the lot without a specific car in mind? No. It's not worth the trip unless they have a specific unit I'm looking for. Update: After receiving this invitation to contact the GM, I called and left a message. As of today, still no contact...as expected. Update a month later: Having not heard from anyone at Autonation Toyota, I reached out to our salesman, Noel. He put the issue back in play and I got a call from Karen, a customer satisfaction fanatic. She helped me schedule an appointment to have the cosmetic issues resolved. I'd give the completed product about an 8/10. Still much better than it was when I left with the car. I stand by my initial assessment and evaluation of the experience. If they have a hard-to-find car you want, go for it. If you have to drive past several other dealers to shop, not worth it. Dealers will do transfers for you if they want to make a deal on a new car.

Paul0580 Sep 30, 2020

I purchased a used hybrid vehicle from Autonation Toyota Mall of Georgia on July the 3rd. I was told it would be delivered. It was brought to my home at 8pm on July the 5th. They have a 5 day purchase price back warranty. I purchased the car outright which translates to over $20,000 out of my savings. I requested that the warranty begin from the day of actual possession. I was told that this was no problem. I began experiencing issues with the vehicle in less than 24 hours. I communicated thoroughly with the dealership from the moment it began. The main issue is that the battery does not maintain a charge. It can go from full to empty overnight when the car is not being used. I don't believe anyone opts for the additional complications and costs of a hybrid that is only capable of being used as a gas guzzler. On Wednesday of that week I was told a manager would be spoken with. Then I was told to bring it in Friday, that they would assess the problem and if it couldn't be fixed, my money would be returned. The vehicle was returned to the dealership under the 5 day time frame from time of possession, and I made them aware that I was unsatisfied less than 24 hours after having the vehicle in my possession. I heard nothing until I followed up the Monday afterwards. I was told nothing was wrong with the vehicle. I said, that being their stance, that I requested the guarentee be honored and my money returned. The salesman said it was "out of his hands". I spent 2 days speaking with my bank, leaving messages with the corporate headquarters of Autonation, and verifying with the car manufacturer and owners around the world that the car was not operating as it should. 2 days later I recieved a call from another manager. He said that I could come in and they would refund my money. When I arrived I found it was all a rouse. He threw the car keys across his desk, said the car was mine, that if I didn't take it, he would have it towed to my home, and if I didn't pay the tow, it would be impounded. I left his office in disbelief, called their headquarters and was told that they had recordings of my calls and due diligence in returning the vehicle, that I should take it, to prevent him from following through on his threat and it would be noted that I did return it within the guarentee period. I believed them. Since then, despite multiple attempts on my part, I have heard nothing from Autonation headquarters, and only recieved a so sorry but not going to do anything from another manager. I was lied to multiple times, had a trusted guarantee not honored, threatened, and now I have a hybrid car that can't be used as such and have been ripped off to the tune of $20,000+.

smmickler Jul 23, 2020

Stephanie Mickler Jul 23, 2020

We recently purchased a 2019 Toyota Camry SE and am so pleased with the customer service we received. My boyfriend and I had been to 4 different dealerships over the course of 2 weeks and were not satisfied with the service and prices that were provided. Everyone at AutoNation was very friendly and nice and the first friendly face we seen as we approached the lot was Faaiz. Most of the time you kind of want to avoid the salesman when you first get to the dealership so you can kind of look by yourself until you figure out what kind of car you want. I had already looked on the AutoNation website and knew the exact car I wanted. He approached us and asked what we were looking for. We finally found the car, the car fax was listed right on the inside of the passenger door which is always the first thing you check. Any questions we had he was able to answer, and if he was not able to answer he knew someone that could. We had already test drove a car but of course the car you buy you still want to test drive. We got in the car and he showed us all the fancy parts of the new car, even the car play. To use the car play you have to have a USB cord which we did not, Faaiz had one on hand and allowed us to use so we could play our own music for the test drive. He showed us all the awesome features of the car, including the cruise control setting, back-up camera, and lane assistants. Down to signing the paper, I had already been financed through a local bank for a certain amount. The car ended up being $600.00 less than the original list price, whoop whoop that’s always a plus!. After all the tag, taxes and title fees it was over the amount that I had already been approved for. I really wanted this car and wasn’t going to leave until I had it. Faaiz and the TJ (finance guy) were able to give me almost the same interest rate and monthly payment as I had been approved for. They were not pushy towards me buying the car or putting a down payment like other dealerships we had previously visited. I am overall pleased with my purchase from AutoNation and all that helped make the process so easy. Thank you Faaiz and TJ! I highly recommend AutoNation Toyota Mall of Georgia for all your car needs.

Caitie Ivester Mar 21, 2020

I purchased a brand new 2018 RAV4 from AutoNation Toyota that I always bring my vehicle to this location for service and I can't believe they did this to me. Approximately at 19k miles, I dropped my vehicle there due to the random screeching noise coming from the right front brake rotor. The dealer determined the differential gear inside of the transmission went bad and the whole thing needs to be replaced. While I doubting that's the cause, my service adviser Alan Richter guaranteed that's the issue and it's all in good hands because they only use brand new transmissions straight from the factory, and so they replaced it. After the 1st replacement, the transmission consistently makes loud and high pitch gear whining noise in first gear. I immediately brought it back, the technician determined the internal parts were failing so they replaced it again. The 2nd transmission, also makes gear whining noise in 1st gear although not as loud as the previous one, but additionally it also makes whooshing noise when shifting, follow by groaning noise in 2nd gear, and worse gas mileage. I brought it back in again, AutoNation Toyota concluded it's the characteristic of the transmission and they decided not to work on it anymore. Upon contacting Toyota North America, I was informed that Toyota only replaces transmissions with refurbished ones, never brand new. At the same time, the random screeching noise from the right front wheel came back. This really pissed me off, basically my car was never diagnosed and my perfectly working transmission was replaced with annoying noisy refurbished one. I tried to work with the service manager Brian and service director Todd but they couldn't do anything about it. Todd claimed all RAV4 makes the same noises and so I took it to another dealer. The other technician verified every noises that I described that he commented it's not normal from a new transmission, but since Toyota only uses refurbished transmission that they can't guarantee another replacement would be any better. I was misinformed about brand new replacement and mistreated by the dealer for not willing to fix the mistake that they made. Now I am stuck with the refurbished noisy transmission that has terrible MPGs on my new car that's less than 20k miles. Please stay away!!!

Jake Mar 5, 2020

After days of holding my thoughts and frustrations, I decide to write this email. Initially, David and Anthony were very nice because they are sale representatives, they tried to sell the car. The aftercare is horrible. David didn’t explain or didn’t help the set up of the car. We didn’t receive any paperwork that we signed when we purchased the car. I was sick as a dog at that time so I didn’t realize that I didn’t have my paperwork until later. Horrible is understatement about the experience with the finicial and insurance advisor. I came back in Friday 10/25 to write a check for not trading my Toyota 2018. Andree Tueme was the advisor at that time. He was rude and had attitude toward us when I caught him doing the wrong things. No greetings , no thank you , no ma’am or sir heard from this advisor the entire time we were there with him. My dad signed the initial page of paperwork on iPad , then Andree clicked and clicked the next pages. He didn’t explain what he clicked . When I asked what he was signing on the iPad with my dad’s signature and of course without explaining or asking my dad, he explained “ oh it just says you don’t trade in your car.” Then he would show me what he signed with my dad ‘s signature on the iPad. This is NOT acceptable when he used my dad’s automatic signature to continue to sign the paperwork without asking me and my dad’s permission or explanation. I was waiting more than two hours each of the visit to get my paperwork done. Before I came on Friday 10/25, I messaged David ahead of time. He said that he told the financial and insurance advisor who did paperwork for me in Wednesday 10/23 but that advisor was so slow. I don’t remember her name but she told me she just moved from Los Angeles. I agreed with the statement said by David that she is slow as well . On top of that she was rude and unprofessional. She intentionally received the new client instead of me even though David already told her that I and my dad were waiting to do the paperwork. On Wednesday 10/23 we didn’t plan to buy Toyota RAV4, that was why we didn’t bring car title with us. When my husband said we didn’t bring car title and asked her if we can bring it the next day. She simply said NO. And the situation became really intense in the office. Then when my husband said we don’t buy the car anymore, she changed her attitude. She said she would ask David if he can come to my house to get the car title. Yes there is always resolutions for any troubles but that person just didn’t want to help. This Toyota RAV 4 will be my third car that I bought at Toyota Auto Nation. All of my services have been done at your place as well. I am a loyal customer. However, the customer service was terribly horrible. I regret that I have brought my friends and business to your place. The customer service is declining, apparently.

Truc Pham Dec 10, 2019

After days of holding my thoughts and frustrations, I decide to write this email. Initially, David and Anthony were very nice because they are sale representatives, they tried to sell the car. The aftercare is horrible. David didn?t explain or didn?t help the set up of the car. We didn?t receive any paperwork that we signed when we purchased the car. I was sick as a dog at that time so I didn?t realize that I didn?t have my paperwork until later. Horrible is understatement about the experience with the finicial and insurance advisor. I came back in Friday 10/25 to write a check for not trading my Toyota 2018. Andree Tueme was the advisor at that time. He was rude and had attitude toward us when I caught him doing the wrong things. No greetings , no thank you , no ma?am or sir heard from this advisor the entire time we were there with him. My dad signed the initial page of paperwork on iPad , then Andree clicked and clicked the next pages. He didn?t explain what he clicked . When I asked what he was signing on the iPad with my dad?s signature and of course without explaining or asking my dad, he explained ? oh it just says you don?t trade in your car.? Then he would show me what he signed with my dad ?s signature on the iPad. This is NOT acceptable when he used my dad?s automatic signature to continue to sign the paperwork without asking me and my dad?s permission or explanation. I was waiting more than two hours each of the visit to get my paperwork done. Before I came on Friday 10/25, I messaged David ahead of time. He said that he told the financial and insurance advisor who did paperwork for me in Wednesday 10/23 but that advisor was so slow. I don?t remember her name but she told me she just moved from Los Angeles. I agreed with the statement said by David that she is slow as well . On top of that she was rude and unprofessional. She intentionally received the new client instead of me even though David already told her that I and my dad were waiting to do the paperwork. On Wednesday 10/23 we didn?t plan to buy Toyota RAV4, that was why we didn?t bring car title with us. When my husband said we didn?t bring car title and asked her if we can bring it the next day. She simply said NO. And the situation became really intense in the office. Then when my husband said we don?t buy the car anymore, she changed her attitude. She said she would ask David if he can come to my house to get the car title. Yes there is always resolutions for any troubles but that person just didn?t want to help. This Toyota RAV 4 will be my third car that I bought at Toyota Auto Nation. All of my services have been done at your place as well. I am a loyal customer. However, the customer service was terribly horrible. I regret that I have brought my friends and business to your place. The customer service is declining, apparently.

Truc Pham Dec 10, 2019

Negotiated my vehicle over the phone with the salesperson and the process seemed to be going smooth. The selection was slim for what I was looking for and I went to test drive a specific vehicle. A 2018 Toyota Tundra SR5 in a burn orange color. The truck had the 5.7L engine, a safe in the center console, and the tow package. It was exactly what I was looking for, but not the color. The sales person informed me the color I wanted would be driven up from another location and it would be identical to the vehicle I test drove. While waiting for the financing, my wife and I tried to get snacks from the vending machine for our kids. It was late and they were hungry. The vending machine took our money and didn't work. No signs were posted. Should have taken this as a sign of what was coming as most dealerships offer free snacks and beverages for the customers. I started the financing process by putting a substantial amount of cash as a down payment plus signed the trade in paperwork. The truck I was purchasing had cloth seats so I paid for the upgrade to leather. Almost a week went by before I was able to get the truck. This was also the first time seeing it. It didn't have the safe and the salesman said he didn't realize that was an upgrade. I checked over the truck and inspected the leather heavy. Everything else appeared right. Eager to get me inside to finish the paperwork and so he could get the vehicle to detail I only spent a few minutes looking over the truck. After the process was complete and I was headed home I noticed there wasn't a tow package either. When I got home I noticed it was the 4.6L engine. Two more disappointments! Then my wife noticed a dent in the front bumper. Are you serious? Contacted the salesman and he said it would be taken care of. I sent pictures to him and said I'd be back in 2 days. I drive an hour out of my way to get this fixed. The lady who handles the parts ordering wasn't even aware! The part wasn't in stock and she hadn't seen any pictures that were sent. I had to return again to get the dent in the front bumper taken care of.

Anonymous Oct 8, 2018

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