Michael, my Service Advisor, has always been very helpful and kind when it comes to providing assistance for my car. I will continue to get car service from him or AutoNation Toyota as long as I can.

Recomiendo este lugar a todo aquel que necesite un auto . La atención es maravillosa, sus trabajadores tienen gran conocimiento y son muy amables. Son los mejores .😜😜👍👍👍

Samantha H. was awesome! Very attentive & friendly. Listened to any concerns I had about my car & got it taken care of. I would def request her going forward!

I worked with Miguel over the weekend. Absolutely great salesman to work with I would recommend him to anyone looking at getting a car at autonation Toyota.

La experiencia con Linda Bernal y Gabriel León fue excepcional. La estancia en el dealer fue muy relajada, recibimos una atención exelente y muy profesional, enfocados en nuestros deseos y necesidades. Recomendamos los servicios de estos especialistas, se sentirán muy atendidos, toyota vayamos juntos.

I gave it a 6 when it came to cleanliness because my vehicle was a bit unclean and it was returned uncleaned. I expected it to be vacuumed at least but anyhow back to my overall satisfaction of service. My service advisor Shannon was professional, courteous and very detailed answering my question even checking my past service performed on my car at a different Toyota dealership. I will personally refer family and friends to Shannon Wread for her excellent assistance and as my service advisor. Great and a wonderful personality Shannon keep the good work up.

Awesom person.

please use protective liners when servicing vehicles

It was such a long and tough process for me to finally be able to drive away with this vehicle. I want to specially thank Kate and Covin for working with me through. Your finance department needs to get together! Didn't seem professional at all! Special appreciation to rental department! I would refer friends to Autonation.

Very disappointed! We always believed in Toyota brand and Toyota dealerships. My mom always takes her RAV4 here to get it serviced. But last Friday, she took it here to fix her liftgate. The liftgate doesn’t work properly, sometimes it lifts , sometimes doesn’t. She paid $95 just to get someone “take a look at it”. The guy took the car inside, had my mom waited there for 4-5 hours, then he told her that she had to replace the WHOLE liftgate for $2,300!! At the time, she didn’t want to do it since it’s very expensive! So she took the car home. Me and dad found out that there were 2 missing screws, and the liftgate NEVER works again (it was working maybe 5 out of 10 times before, but now, we only hear the beep and that was it!). We tried opening the plastic cover and there was an UNPLUGGED cable inside. We PLUGGED it in and the liftgate works PERFECTLY FINE 10 out of 10 times. So turned out, the issue was just a loosened cable, took the car there, paid $95 for them so that they can UNPLUG it and almost make my mom pay $2,300 to replace the whole unit! Sounds like a SCAM to me! I attached the bill and the picture of the unplugged cable here for anyone who wants to take their cars here to get service! BE AWARE! You’re alerted!

I had a great experience here! I felt very well taken care of and everything was explained in detail. Kate was awesome!!

Arturo was an amazing representative. He was very professional and ready to make sure that I was well taken care of. I enjoyed the service and I loved that I was not there all day!

I am usually very satisfied coming here but this time around it was not a good experience. I booked to get a oil change and brake service done at 11am. I was waiting until about 1 pm to get seen and have my care taken in. Only thing you guys got done was the oil change and sent me home wasting 3-4 hours of my time.

The Service Associate David Sutherland was incredibly helpful and polite. Would recommend!

Yves is the very best hands down! Very patient. He listened to all my wants and needs and is very informative. This dealership would not be the same without YVES and his energy!! Thank you for my new car, I will be sending all friends and family to you

I have been bringing my 2011 Tacoma to the Mall of Ga Toyota dealership to see the same service advisor, Map Mau, since I bought it in March of 2012. I continue to return long after my warranty has expired for the expertise and the exceptional service I continue to receive from him and the rest of the team. Thanks Map!!

Samantha was very helpful and cheerful . An overall pleasant experience. Thank you.

Excellent service rendered. I must commend David for his calmness, clarity and ability to explain intricate challenges with the car to me. He made sure I was aware of every step taken to get my car back in good order. He is a gem.

Saliendo de comprar mi tercer carro en esta locación con mi vendedora Estefania. Muchas gracias por tan buena atención. Muy recomendado tanto el lugar como la vendedora.

Recently I purchased a pick up truck from AutoNation in Buford Makehy Was my service man very knowledge he answer my all question this is the second car I purchased At AutoNation The next one I will buy from here to

This was kinda a nightmare experience dealing with sales manager. We left the dealership to go look at one other car. We decided we wanted to purchase from Autonation and called our sales rep and made a deal over phone. He told me the car is mine and asked me to hurry up and come put a deposit down. Within 20 minutes I was there with my deposit, but apparently another person was deciding on the car I agreed on. The sales manager pretty much said i shouldnt of left. My rep Kyser was great and tried offering another vehicle but it wasn't something i liked. I left and decided settling on a different color and came back and purchased. At no time did the sales manager walk over and apologize for the inconvenience nor did he say thank you. In my opinion the sales manager tried blowing the deal. I own a decent size company with fleet vehicles and I wouldn’t come back if thats the way the managers at Autonation treat customers. If it were not for kyser and me being in a hurry, i would have went to Atlanta Toyota

The attention of Mr. Kelvin Contreras was disastrous and quite rude, he told me that the car would be ready in an hour and a half and after two hours I approached his post to ask him if my car was ready and he told me that it was not ready yet And that they had not entered the workshop for inspection because they had forgotten them and that he had to wait as long as he wanted, I told him that then he would bring me the car because he could not wait any longer because he had to go to me work, he also took time to bring me the keys and when he handed them to me he made fun of me telling me that that happened to me because I did not speak English, I asked him who his boss was to talk to him but he left me talking to himself and left, I had I was in a hurry and I didn't have time to look and talk to the boss, but finally two hours of my time were wasted because they didn't do anything to the car. This type of people who do not have respect for their clients should not be working with you, because yes, the remodeling of the site was very nice but the attention was very bad.

Mr. Jeremy at AutoNation Toyota took care of me better than ever! I have been honestly hesitant to go to dealerships based on my previous experience at other dealerships, but my experience with Jeremy changed that. I strongly recommend him!

I had a great experience at this Toyota Auto Nation my salesperson Andres Llano was very helpful patient and listened well to the type of car that would best suit my needs All the best !

Technician forgot to reset matinence light. I had to reset it manually myself. Also printed out on wrong milage sticker for next service.

I purchased a used car from Toyota Mall of Georgia. Makehi Vansten was the person that assisted me during my purchase. Makehi was friendly, polite, listened to what I said and very helpful. If he did not know the answer to my question, he found someone that did. Very pleasant experience. Highly recommend Makehi and Toyota Mall of Georgia

Everything and everyone was exceptional! Andres was very attentive and responsive. He was very open and honest about price and how fast cars were selling. (Kendrick??) in financing was also great. Explaining everything thoroughly and was very personable. I had an overall wonderful experience. Salespeople, managers, and finance department were all very friendly and responsive. They were even willing to stay passed closing time to make sure I got my tag before I headed off cross country! Would definitely recommend this team to sell me or anyone in my family a car again!

Standards went down. They don't care about customer. No one called me to pick up my car after getting work done I waited for 15 min and asking employees about my car where to pick up from. Over charged because they did not applied the coupon But the sales person who help me was professional Over all very bad experience. We being going to this place for more than 8 years Thank you and I feel sorry for others

Excellent

Thanks to Gabriela encourging me to try under my credit to finance my car, I did it and was aprooved! I was so hesitant not to do it. But I am so glad she insisted. Also had so much patience with my then situation with my formal vehicle. If I ever go back again looking for another car I would definetely want her to be my sales person! Thank you so much Gabriela! Thank you!!

I had a fabulous experience with Tyrone, a sales associate at Auto Nation Toyota of Mall of Georgia. He was able to help me procure the vehicle I wanted even though it was not readily available at his location. His remarkable listening skills and extremely patient persona were impressive not to talk of his product knowledge abilities. He educated me on what I needed to look out for when purchasing a Lexus NX. It felt good for once to have a salesperson working in your interest and not there’s. His professionalism and excellent customer service skill is something Auto Nation Toyota should be proud of. He is a rockstar!

Mill gracias Victor Fernandez por tu ayuda este es mi 5th que le compro a usted y a jose Figueroa... me encanta su atencion VIP... de verda los recomiendo a estos dos Caballero expetaculares... nuevamente mil gracias.

Muy buena persona amable y la recomiendo al 100% a Gabriela quero

They are professional and extremely helpful. If you go here and don't leave feeling content, I'll be surprised.

Estefania was an absolute pleasure to work with, I highly recommend doing business with her!

Jazimani is a great salesman and a wonderful person. Please do not hesitate to buy a car from him. He has the patient of a saint and will give you any and all the info you need to make your car buying decision.

Noel was great to work with, super patient and made sure I left feeling good about my car purchase. I'm so glad I was able to find a good fit today. 🙌 Thank you!

I had an appointment at 9:30 am I got there before my time and take them 2 hour and 30 min just to change the oil way longer then I thought

If you need a car look no further! And be sure to ask for Ethan if you are looking for the definition of professional and quality service!

I have bought multiple cars and vehicles in the past and let me tell you that the people down at auto nation were head and shoulders above the rest. They took the time to listen and make my concerns heard. I was helped by Ethan Frias, and I was not disappointed but rather had all of my expectations exceeded. He made sure to have all of my bases covered and created and fostered a positive buying environment. I will be purchasing my next car at auto nation.

Donna was extremely kind and made our car buying experience so calm and easy. She is very professional and good at what she does. If you want a kind and professional car buying experience. Ask for Donna!

Going to car dealerships is always a daunting task. You never know what you're about to get yourself into. But my experience at Autonation was a breeze with Ethan Frias there to help. He answered all my questions with confidence and was able to provide a comfortable experience without any pressure of buying. Highly recommend visiting him if you're in the market for a new vehicle.

Wade and Jose were awesome. They thoroughly explained everything and was able to walk out with my daughter’s present! I appreciate Wade for writing down the different things I was looking for when it came to financing this Jeep! Jose was quick with showing us the best deal. Thank you

Very helpful and good customer service and if you’re looking for a car Alexis Chavez is ur man great guy and friendly helped me out a lot on getting the perfect deal for my car!

My wife and I have been looking for a Sienna for months to no avail. The salesperson was extremely helpful and was able to find us a beautiful platinum trim with all the bells and whistles! Our kids love watching the DVD player! Make sure to ask for Ethan, I know I will next time.

Listen. I didn't know the car of my dreams would be a Prius C Two. But when Ethan showed me the car, I was hooked. I came out of the dealership a very happy man with a great deal and car. Thank you AutoNation for such great customer service!

Me atendio Gabriela muy Buena atencio 😃😘🙏

I recently visited Autonation looking for a new fuel efficient vehicle to trade into! Kate sat down with me and gave me some detailed info for a Toyota Camry! She was super friendly and made me feel comfortable! I’ll be referring all of my friends to her!

My Winshield fluid was completely empty,very disappointed

I requested another financial manager to assist me. His name is Lorenzo and he is amazing! Very knowledgeable. The prior financial staff member was completely useless. I regret not getting his name to mention him in this survey. If I get another vehicle, I will definitely ask for Lorenzo!

Kate, Travis and Elvis. You guys are the best!!! It was a long and patience process, but I appreciate you guys for working with me on purchasing a brand new 2022 Toyota Corolla Cross! Omg I almost forgot about rental service angels Hailey and Jessica. You guys are awesome!!!

Buyers beware!!!!! This dealership uses bait and switch. They advertise no haggling however they haggle you for tint, scratch insurance and dent insurance. All of that totaling an additional 2000 dollars. When asked to remove the fees they became punitive and backed out of the deal. They change the numbers around multiple times. This dealership uses predatory practices in selling cars. Go somewhere else!!

Great job Six. Thank you for looking into a better vehicle/loan opportunity

Samantha was wonderful. She made sure we got the service we paid for and went above and beyond to make sure we were satisfied. Whenever we come back, we certainly will make sure we ask for her.

Kenneth is a breath of fresh air! He really helped me and got us out in a timely fashion. My 6 month old daughter was with me and we were out on time. Thank you!

I really appreciate the professionalism and knowledge of service advisor Kenneth Brannigan. Thank you

I scheduled an oil change and later found a coupon for an oil change and tire rotation for the same price. When I dropped my car off and showed them the coupon they said they would do it. When I picked up my car I was told "we didn't not do the tire rotation due to your tread being too low for rotation". I did the penny check on my tires and my tread is nowhere near the "no more rotation" stage. The synthetic oil change is more expensive than other local dealers. I won't be coming back.

Excelente atención de la vendedora Gabriela muy amable explicó muy bien todos los beneficios de la camioneta

My buying experience was great, and the service department is amazing too. I take my 4Runner in for service on a regular basis - never had a bad experience. Everyone is very helpful and has me in and out quickly.

The salesperson was kind and polite. I was shopping for a preowned (non toyota) vehicle. They had what i wanted, but obviously they (management included) only know about Toyotas there. I left the vehicle. They should know something more than just where the key goes...it the car is on their lot for sale.

Hizo lo posible y hasta lo imposible para cumplir un sueño. Gracias Jazmani!!!!

Auto Nation Toyota Duluth.. Are on it! They are knowledgeable, professional, respectful and will help you with any questions that you may have. They are always welcoming and give you the fairest price on the market for your vehicle you sell them. Definitely recommend! Would do it again and again!

I went to Gabriela !! Great costumer service, and very helpful with any questions! Recommended!love my new car !

Beautifully refurbished, wonderful customer service, pocket friendly prices!

Went to pick my car today. Jazmani Govea was very professional and very informative in giving us everything we needed to know about the car warranties and included services. The buying process went very smoothly and I highly recommend him when going to buy your vehicle.

Excellent Professionals. They listen to your needs, understand them and locate the best solution. Sixlimar finds a favorable solution to each reality, it's great. Lorenzo is an Executive in every sense of the word. I recommend it.

Pues no me vendieron ninguno Que puedo desir y si se quedaron con con todas mis trocas TITAN 2021 Isieron trato con el que me rrobo la identidad y pruebas tengo

Marquis is an incredible car salesman! I recommend asking for him because he will help you out endlessly. I spoke with him for weeks and he even stayed after hours to help assist me. 10/10 customer satisfaction with him and all three managers who helped with my car process.

We want to thank Gabriella from Toyota @ Mall Of Georgia! She helped us and talked us through while getting our new car! Super friendly and professional while answering any question we had. Totally recommend her ! También habla español 😊

Thank you for the follow up!

Ralph was amazing. He and Travis worked diligently to ensure I had the best car shopping experience. I’d recommend them to anyone.

My sales person Simon Peraza was attentive, thorough, and his knowledge was impeccable. He was quick with helping me find my perfect car. Thank you for helping me with my new Camry!

Jaz was my salesman, very professional. In and out from start to finish very quickly without missing anything. Very happy with my experience and would recommend to everyone!

Frank was a gem. So helpful, what an easy process!

Was not having the best day at work but I started talking to Six about possibly upgrading my 2021 Camry while waiting on my service and I completely forgot about my frustrating work day. She actually took me to a model similar to mine and I learned about some features I had not even touched on yet. She is very friendly and knowledgeable out the products on the car lot. Go see her!

Frank Giannetti was an absolute pleasure to work with! You can really tell he puts his clients needs first, and goes above and beyond to deliver great service! Thanks, Frankie!

My salesman was Max, he made my buying process smooth and easy. any questions I had he answered with out hesitation, if you are in the market for a used or new car be sure to go to max!!

Gabriela was super attentive and patient. She walked my mom and I step by step and helped us during our process. She was able to explain everything in detail and made it easy for me to understand. I recommend Gabriela 100% when purchasing a car from Toyota Mall of Georgia.

I went to see Frank and from start to finish I would highly recommend going to see him! I reached out before I came into the dealership and he had sent me detailed pictures and descriptions of the vehicle I was interested in! He is Very honest and informed about their inventory and would send any of my friends and family to go see him! Very happy with my purchase and got a great deal at the same time. Thanks Frank G I will definitely come back for my next car!

Don't get your vehicle here. They will add all the insurance policy that you denied regardless of what you spoke with them..

Map was excellent. First time to have service there and have no regrets.

This is the second vehicle I have bought from Mr. Oliver THIS YEAR he has also sold to my brother and aunt. Each time he has been courteous and respectful of our time and truly getting to know us as customers, making the whole “Car Buying” experience an absolute pleasure. As long as Mr. Oliver is there you have a loyal customer.

Migel Acosta provided an outstanding service throughout the buying process. We got the vehicle we wanted at the price we wanted. Of course, we negotiated the asking price and Luis gave us a huge discount. We definitely are going back for another vehicle!

Bryan Castillo was my salesman, and did an amazing job in helping me find the car i had been wanting! Very patient and explained everything so well. Made our visit well worth it!! Everyone at the dealership is very friendly and make you feel welcomed!

Just purchased a new Rav4, Wade spent an incredible amount of time answering questions and providing options for us to consider over the course of two different test drives. Very straightforward, efficient and honest. The entire team including the Sales Manager and Finance Rep. were also very helpful, courteous and respectful.

Hey!!! I have a great day here whit Kharol Mendoza and Jose Figueroa ! They gave me a great services and great treat !!! Thanks so much guys !!

Extremely bad customer service and they trying to steal money out of you by forcing you to buy items to the car that not actually included by the manufacturer. The reason they got we have buyers in the rough market and they don't care if you buy it or not. I said no to the add on’s they suggested (image below)and they says you have to buy it if you need the car. Never going back this dealer.

Cuando escuchas la marca de Toyota sientes confianza, respeto y etica por su larga trayectoria. Tenemos nuestra camioneta Toyota Highlander modelo 2018, la cual compramos en el Mall de Georgia, este es un gran vehiculo y hemos hecho todos nuestros mantenimientos en el centro de servicio por su "experiencia y por su respaldo". El pasado Miercoles 27 de Octubre 2021 lleve mi camioneta al centro de servicio para cambiar las pastillas de los frenos y unos liquidos que me recomendo el mecanico. Mi camioneta fue averiada por un mal procedimiento del mecanico encargado en la parte de abajo donde ponen los gatos hidraulicos en los cuatro lados, esto no me lo informaron en el centro de servicio. Nos dimos cuenta de este dano el 31 de Octubre 2021, me hacerque nuevamente al centro de servicio el 2 de Noviembre 2021 para informar este dano y por que el cambio de los frenos de mi camioneta quedo mal hecho. La persona del centro de servicio dijo que se iban a comunicar con nosotros por que devian revisar las camaras del area de mantenimiento para verificar el dano, (nunca recibi nada por escrito sobre esto, por lo que pienso que no me tomaron enserio) al momento que me llamaron para decirme que mi camioneta ya estaba lista para recoger le pregunte a esta persona por el dano ocacionado, me dicen que me regresaban la llamaban al dia siguiente osea el 3 Noviembre 2021 para darme respuesta. Estamos a 5 de noviembre y aun no he recibido llamada para que me informen que es lo que paso con mi camioneta. Todos los mantenimientos y reviciones tecnicas las hago aqui en este centro de servicios del Toyota Mall de Georgia precisamente para evitar inconvenientes. En este centro de servicio las tarifas son altas por se supone que ellos son profesionales, es una falta de respeto y en este momento me siento frustada por que NO hay Compromiso, Respeto ni Etica por los clientes que como nosotros llevamos nuestro carro para que nos ofrezcan un servicio de calidad y que nuestros carros sean atendidos y tratados por profesionales en el area. POR FAVOR TENGAN CUIDADO Y REVISEN BIEN SU VEHICULO YA QUE ESTE CENTRO DE SERVICIO NO TE DAN AVISO DE LOS DANOS QUE ELLOS LE HACEN A TU CARRO SOLO LES INTERESA FACTURAR.

Horrible people , they don't care about you , even with appointment for routine service.

When you listen to the Toyota brand, you feel trust, respect and ethics for its long history. We have our 2018 Toyota Highlander pickup, which we purchased at the Mall of Georgia, this is a great vehicle and we have done all of our maintenance at the service center because of your "expertise and support." Last Wednesday October 27, 2021 I took my truck to the service center to change the brake pads and some fluids that the mechanic recommended. My truck was damaged by a bad procedure of the mechanic in charge of the lower part where they put the hydraulic jacks on all four sides, this was not reported to me at the service center. We became aware of this damage on October 31, 2021, I had to return to the service center on November 2, 2021 to report this damage and why the change of the brakes on my truck was wrong. The person from the service center said that they were going to contact us because they had to check the cameras in the maintenance area to verify the damage, (I never received anything in writing about this, so I think they did not take me seriously.) At the time, they called me to tell me that my truck was ready to pick up, I asked this person about the damage caused, they told me that they would call me back the next day on November 3, 2021 to give me an answer. It is November 5, 2021 and I still have not received a call to inform me what happened with my truck. All maintenance and technical overhauls are done here at this Toyota Mall of Georgia service center precisely to avoid inconveniences. In this service center the rates are high because they are supposed to be professionals. It is a lack of respect and at this moment I feel frustrated because there is NO commitment, respect or ethics for the clients that, like us, take our car to them. They offer a quality service which is suppose to guarantee that our cars are attended and treated by professionals in the area. PLEASE BE CAREFUL AND INSPECT YOUR VEHICLE WELL AS THIS SERVICE CENTER DOES NOT GIVE YOU NOTICE OF THE DAMAGES THAT THEY DO TO YOUR CAR, THEY ARE ONLY INTERESTED IN BILLING.

Went there today and I have the worst service I ever had in Toyota, one star is just to much for them, Shannon Read in the service department no only was extremely rude, but made me waste my time, she took my appointment over the phone and then when I get there she was acting like I was crazy if I though I will be serve that today. I will stay away from this business.

We just purchased a 2022 Highlander through Auto Nation and our salesmen Ms. Linda Bernal was absolutely wonderful, knowledgeable and very helpful. The process was very simple and quick, it was a pleasure working with Linda, with the lack of inventory the nation is facing, Linda kept us up to speed with what we were looking for. As soon as the vehicle arrived at the dealership she had it prepped. Thank you Linda!!

At first, I was working with Drew and didn’t have the best experience with his communication. I had to constantly reach out to him to get an update on my car, and barely got a response from him. I switched to working with Kate and had a wonderful experience. She assisted me with understanding the process and was very patient and kind. My car ended up being available for me to pick up sooner than the expected arrival date. My husband and I had a good experience with the dealership overall, and would recommend that you always work with Kate. She was excellent!

Great Customer Experience!

I had a great experience here when buying my 2021 Toyota Rav4. Maxwell was super helpful and answered all my questions and made the process of buying my first vehicle very easy. He even followed up on me a few days later to make sure everything was still good. I would definitely recommend him to anyone interested in buying a car.

Thanks Estefania for your help. I’m more than happy with my new 4 Runner. Amazing job done by all the team!

I went here with a small budget and high hopes/dreams, and Wade made those dreams come true!! I cannot repeat this enough, THANK YOU WADE!!!! Purchased a 2015 Highlander and it is everything I wanted to a T!

It is a great place to buy a vehicle. They were kind and helpful without being pushy.

Service Department is the GREATEST! Shannon Wread and Map Mouth always take such good care of my daughter, my wife, and me every time we go up there for service!

Una atención perfecta, muy agradecido con Kharol la vendedora y Luis por gestionar mi vehículo ante la escasez de autos nuevos

Gracias a Kharol Andrea M. y a Estefania Hernandez por su impecable atención, logrando el cumplimiento de mis sueños, mis expectativas logradas!! Excelente equipo !! Mil gracias!! Muy satisfecha !!

David (still training)and LEE,MICHAEL, helpful and have good knowledge about car both have very good service

Just purchased a new truck for myself and received EXCEPTIONAL service from everyone involved. I can’t say enough about it. There was an upbeat atmosphere and a very nice remodeled dealership. I Highly recommend Yasin Sheriff my salesman. Elvis, Travis , TJ and the GM Younes we’re all great, professional and cared about my experience. 5 stars is not enough. I would give them 10/10. You can be sure that I will be back here for my next purchase.

Scheduled to bring my husbands car here yesterday for the first time and it was a ZOO. Had no clue where to go when I pulled up, approached various staff, and was just directed to the next person (poor customer service) , I’d arranged shuttle service for my appointment and it was unavailable due to people being at lunch, etc. I left annoyed with such a horrible first time experience. Called and spoke to Michelle and she got me scheduled for this morning and provided great service. Night and day experience for me when I came today. I was met at my car and directed to an advisor (typical service I’m used to every time when I take my own car to service elsewhere). Kelvin was polite and gave great service unlike the lady who was so focused on flirting that she couldn’t be bothered with me yesterday. Overall, glad I gave them another try. If you come here for service, come early morning - they get it right during early hours.

Great Whole sale Part team, Highly Recomended to do Business with them,

Went to buy a used car and was meet with a very helpful associate! Bought a car and I am very pleased with it! Great service and attendance.

I had a really good experience buying my 2022 Corolla. Kate was very sweet and understanding throughout the whole process. 10/10 recommend this location and if you decide to come ask for Kate!!!

I have dreamed of purchasing a new Supra for a very long time. Auto nation Toyota posted the perfect one and I just knew I had to have it. Kate was fantastic. She sent me all the information and answered all my questions (which were many). I drove out of there with my dream car and I'm super happy. Can't say enough good things about this experience! 10/10!!!

Excellent service.

I know this review may be a little Bias, but hear me out. I recently entered the Autonation Toyota Mall of Ga Family. My Fiancé Ralph Fortune intrudeced with my new beutiful car, and also the staff he works with. Everyone was Nice, polite, and professional. The dealership was clean, and at ease - most importantly, everyone was masked up, and protected (I'm an ICU Nurse I dont play with Covid). It was Nice to see my Fiancé in a pleasent environment knowing that dealerships isn't the most pleasent place to be, specially at this time. If you're in the market swing by see what im talking about if you don't like the experiance, feel free to go somewhere else. I promise that wont be the case. Shout out to Travis, and Younes. Go see Ralph or the guy with the fancy shoes, he's known for the shoes 😁

\] Worst shopping experience for a vehicle ever. We have had 9 Toyota/Lexus vehicles purchased in 2 states from 6 different dealers. Run as fast as you can away from here. We know the chip shortage has made car buying almost impossible, which is why we made an appointment with a salesperson to test drive THE vehicle we want to buy. The dealership called us TWICE to ensure we would keep the appointment. After a 2 hour drive we arrived to find that not only was the salesperson not in, the one working with us had no clue why we were there, and the vehicle (two different ones, mind you) were in the shop or otherwise "not available". Bait and switch is all I can say. We had our trade in ready, and check book in hand to buy. Do yourself a favor. Go down the road to Beaver Toyota. They actually had one we could drive, but were totally honest about the available supply, which are all presold. So AutoNation reached out with automated emails and texts, wanting to know "How did we do?' When I was dumb enough to express how shocked we were, they did not bother to reply.

I had a great experience! Thanks so much for everything, especially Vinicio Reyes and Luis Rivas! They were so incredibly helpful in the process of purchasing my new car!

Even on a busy Saturday, Mr. Alen Kadiric is the best man to have. He is straightforward and does not waste anyone's time. My 25,000 mile was a breeze and I was in and out in no time.

Took my daughters 2015 Camry in for maintenance and decided to upgrade her to a 2019 Camry. Leslie made my trade experience simple and seamless. She was professional and patient. The numbers given were the same when I went into the finance office and the offered trade amount was fair. I will definitely shop again with Leslie at AutoNation Mall of GA!

Arthur Perdomo really helped me out with selling my truck. Very profesional and polite . I will definitely return and ask for him for any future purchases !

Just bought a new Corolla, Donna was my sales person. She was honest and made everything so easy. Definitely will be back.

Raph and Truong, Financial Department, were extremely helpful guiding me to find the best deal of the car that I was looking for. Definitely coming back to buy another car next year.

Great body shop.

I been coming here since my car was born here 2012, for EVERYTHING concerning my car. I loved this place. Kimberly Sutton has been my advisor and up until 3 weeks ago,as a woman I TRUSTED this dealership. The service manager who I never met before told me he is not the person , I need because he is a white and black response. I felt something wasn't right. He stated I needed a new battery, a new terminal. But I shared got a new battery and he said he didn't see it. Finally after me telling him he need to do a line by line, then he finds it. So now I feel , he is trying to take advantage of me because I ask questions and want to know why. He gets frustrated with me. Because I shared I don't believe I need a new battery. So I felt like he didn't think before he spoke to me. I shared with him that Kimberly and the General Manager knows about a constant concern with the life time warranty. Then he shared the most hurtful thing to me that my advisor never shared , not once in the past 5 years. So I left feeling defeated and feeling where can I take my car. Then my dad shared get a second opinion. So that same day. I go and get the battery check and here is the results. I wrote a review but haven't heard back from the dealership General Manager as of yet. I take care of my car. But I don't like to be taken for a joke or being disrespected. I never had any issues with Kimberly Sutton and now she is on sick leave. I need my car to be diagnosed right. Not just to make money.

We had an extraordinary experience buying a new Highlander Hybrid. Our sales associate Katelynne Guimond was able to procure the exact car we wanted! She was efficient, attentive and courteous. It was the best car-buying experience I have ever had!

Estania is a great person and she knows how to work with people really well.

Busy busy busy

I was required to pay for add ons that I didn’t want. The one they allowed me to modify (the all weather package) so that it would just include the mats was missing the mats that go across the feet of the 3rd row occupants. I was told by a manager that those don’t exist because it’s a tripping hazard. However, you can purchase 3rd row mats from weather tech for the 2021/22 Sienna. The package is a weather tech package so their excuse makes no sense whatsoever. I also asked for the paperwork portion to be done fast since I had my children with me and it took 4 hours.

I have been looking for a low cost vehicle for my daughter, I was look at a Rav4 older model, Donna contacted me, we were able to FaceTime the car, before I drove 2 hrs, It wasn’t large enough. But the customer service I received was was fantastic.

Luis was great!!! Outstanding customer service and knowledgeable with vehicles! I highly recommend you ask for Luis! You will not be disappointed.

Estuve de visita en Autonation Toyota Mall of Georgia en busca de un vehículo, me atendió la vendedora Gabriela Quero, la atención fue muy agradable desde el principio, muy atenta y decidida a ayudarme a conseguir un vehículo que cubriera mis necesidades. Volveré y sin duda alguna iré con Gabriela. Agradecido con ella! 100% recomendados.

Yasmin smith assisted us with our purchase. He had greeted us very promptly on the lot. He was very patient and ensured we were getting exactly what we wanted! Thank you!!

10/10! We had the opportunity to make an appointment with Jorge Susana and he was beyond amazing and helpful! He presented us different cars and provided helpful information before we committed to purchase a car.

I came into Toyota recently not to purchase a new vehicle, but just to look around see what are my options. I met Frank and he is the guy you would want to talk to if you have any comments, questions, and/or concerns. I loved his energy and hospitality! He makes you feel like you've known him since high school. I truly enjoyed my visit here!

Kate is the professional one. She is very nice to helpful. I highly recommend.

We had the best experience buying our first car at Autonation Toyota with Khalil and Gabriel. They were so helpful and patient with us and the entire process was super easy and enjoyable. Highly recommend paying at visit to AutoNation Toyota and ask for Kharol and Gabriel!!

Worked with Maxwell Bell. Great young man who made the purchase of our new Camry a joy. In and out in just over an hour. Highly recommend Maxwell if you are looking for a new car.

Nice place. Friendly employee

Excelente Gabriela,información pronta y interés óptimo en ayudar al cliente auguró brillante éxito en la Toyota.

Great experience at AutoNation Toyota Mall of Georgia! Devyn is one of the best service advisors at autoNaton Toyota Mall of Georgia! Highly recommend going to Devyn for service.

It’s a nice enough dealership until you have issues: 1. Overcharged on state sales tax, still waiting for a refund. 2. A slightly used Lexus with 22k miles was sold to me with brakes and tires that ostensibly passed “inspection” but less than 2 weeks/2k miles later, my local Lexus dealer determined they were unsafe to drive on and required immediate replacement for brakes AND tires. I’ve been ignored on this safety issue. 3. Title hasn’t been delivered to Florida DMV/Banking institution after purchase, and I haven’t heard anything from the dealership on this either. 4. They list themselves as a 1-price dealer, but tack on $2k extra to every car for dealership add-ons. Having driven a long distance to purchase the car I wanted, I was irritated that I still had to negotiate to get the advertised price. 5. Held up in finance department for 3+ hours despite having a pre-approval letter from my bank for MORE than I was buying the car for. They stalled until my bank almost closed in an effort to make me use their financing options. I’m extremely frustrated, and don’t recommend this dealership. My salesman (Drew) was polite and easy to work with, but the rest of the staff has been unhelpful at best.

Kate was very helpful. I didn’t feel stressed at all during my trade. She was very talkative and made me feel great about my Decision.

Went to have an oil change and Alan Richter in service was awesome. Keep up the good work.

It’s a nice enough dealership until you have issues: 1. Overcharged on state sales tax, still waiting for a refund. 2. A slightly used Lexus with 22k miles was sold to me with brakes and tires that ostensibly passed “inspection” but less than 2 weeks/2k miles later, my local Lexus dealer determined they were unsafe to drive on and required immediate replacement for brakes AND tires. I’ve been ignored on this safety issue. 3. Title hasn’t been delivered to Florida DMV/Banking institution after purchase, and I haven’t heard anything from the dealership on this either. 4. They list themselves as a 1-price dealer, but tack on $2k extra to every car for dealership add-ons. Having driven a long distance to purchase the car I wanted, I was irritated that I still had to negotiate to get the advertised price. 5. Held up in finance department for 3+ hours despite having a pre-approval letter from my bank for MORE than I was buying the car for. They stalled until my bank almost closed in an effort to make me use their financing options. I’m extremely frustrated, and don’t recommend this dealership. My salesman (Drew) was polite and easy to work with, but the rest of the staff has been unhelpful at best.

Fui atendido por Jacket y Daniela quienes fueron muy diligentes y efectivos con su atención de verdad quede muy complicado y los felicito por contar con personal tan calificado Mil gracias

I just bought a new car from Toyota and I had great help from the people there and it was a great experience and a special thank you to Gabriela who didn’t leave me on second till she helped me figure out everything. Honestly best service I’ve gotten trying to buy a car. I recommend her if you ever need help because she was very helpful and helps you with everything.

Fueron muy amables y el servicio fue rápido lo recomiendo. Si hablan español pregunten por Jazmani y Gabriel, ellos nos ayudaron mucho. The employees were very nice and their service was fast, I totally recommend going there.

Went to test drive a rav4 hybrid with my mom here and it drove nice and everything, but the price had $1,000 worth of useless dealer add-ons. Paint sealant? apply it yourself for $20. I guess if you want to buy a car from here you should special order from Toyota and tell AutoNation Toyota to not add anything to it.

Service was great. Kelvin did a great job to make sure everything went smooth!

Tuve muy buena experiencia, Isabel es una muy buena asesora de ventas, amable y atenta.

Shannon Wread was simply exceptional! Best team player I've had helping with my car.!!!

Buen trato de en la Toyota de parte de Gabriella quero se los recomiendo con buen precio a tu comodidad

Oh my goodness what a wonderful experience we had at AutoNation Mall of Georgia Toyota! Tyler and Travis went out of their way to make sure we got the car perfect for us. Then Travis sat with me and showed me all the features of the car so I know where the brakes and the lights and everything was!! Then TJ did the financing he was so kind and sweet. I will highly recommend them to anybody!!

Gabriella was so helpful, made the sell so easy She explain everything in detail. Very sweet and attentive. I highly recommend her.

I bought a Venza hybrid there 40 days ago. Now they ask me to pay 296 dollars. I don’t understand why. I feeling trap there. I am planning lawsuit.

The team at AutoNation Toyota Mall of Georgia is always friendly, professional, helpful and honest when I take my vehicle in for service. The service advisors go above and beyond explaining the service needed and what to expect the next time. Shannon W. is my service advisor and she is amazing! Always professional, friendly, and explains things in a way I can understand.

Outstanding service as always. The redesigned waiting area with an area that is free from television noise is also a much needed enhancement.

Took my daughter's Toyota Celica for a missing lug nut key and glen and Allen in the service department went above and beyond helping us get the problem resolved. They both found a solution and got us on our way quickly. We will be driving the extra distance to get our Toyota serviced here in the future.

Muy agradecido por la atención de jason, quien se porto súper bien y cumplió con mis objetivos. Excelente su servicio y atencion

Excelente atención ! Excelente servicio buena dedicación comprensión y ayuda súper recomendado este asesor pueden buscar su ayuda 🙏🙏🙏🙏

This was the first time I had gone to Autonation Toyota Buford and it was great experience with the sales consultant Yasin . He was very polite and humble got me the best deal and the whole process was taken care in less than 45 minutes. I will recommend my family and friends to Yasin.

Luis Prato he is one of the best salesman I’ve ever dealt with in my life and I’m 79 years old, I really enjoyed working with him and will recommend him to everybody I know.

I can’t thank Noel Bennett enough. Noel went above and beyond to help me find the exact truck I was looking for. He made the whole process easy and stress free. I bought from out of state and his communication through out the entire process was fantastic. I highly recommend this dealership and Noel Bennett. They will help you find the vehicle you are looking for they will make the process as easy as possible.

Beware,,, My wife and I went into this dealer this evening sat down to purchase a vehicle, after starting the process we were told the price of the vehicle and we had agreed to that price while waiting for the paperwork we were told that the Sales Mgr requested that we purchase almost $7,000 worth of dealer accessories in order for us to be able to purchase the vehicle. This vehicle has not even hit the lot so they can’t say the accessories had already been added. Not a good way to conduct business we walked out never to return .

아주만족합니다.

Andres and Gabriel were fantastic! Unfortunately, my wife did experience a bit of flatulence in Gabriel's office. I don't doubt that he smelled it, he graciously chose not to mention this affront to his senses. A true gentleman to be sure.

I typically do not leave reviews or any good reviews for that matter but I feel like the treatment I received at Toyota mall of Georgia was completely exceptional. If I were to recommend Toyota to you, please do not skip out on Tyrell. He is a great employee who puts the customers needs first before his own. My family and I will definitely be back!

Always great, quick service, and everything is done right. Very consistent and reassuring.

They make deals

The deal working with Maxwell Bell was excellent and professional . The finance Manager Kyle Hamilton was professional and handled in an exemplary manner .My overall experience with Mall of Georgia Toyota was pleasant and more than professional thank you very much

Gabriela. excelente asesora me atendió muy bien. La recomiendo.

Andres Delgado un excelente vendedor. Se los recomiendo 5 estrellas. Nos dió un trato de lujo. Primera vez que compro un carro y he tenido una experiencia tranquila. Gracias a todos por sus excelentes servicios.

Luis was SO INCREDIBLY HELPFUL in the process of purchasing my car. He is by far the best person to help assist you during this process. He answered a million questions I had, was so patient, and helped me get exactly what I needed. We will 1000% be returning customers to AutoNation Toyota in Buford! Thank you so much, Luis!

The staff for service need to improve. Pulled in the drive and no one acknowledge us. Service adviser was rude. Also was tried to sell a transmission service right after i had one done. Will be looking to get serviced else where.

I had an amazing experience! Everyone was really friendly. Vinicio Reyes and Jose Figueroa were super helpful, and they made the process quick and easy. Id definitely recommend Vinicio as your sales rep!

Muy buena atención de grabriela

Great experience

We could not be more pleased with the service at AutoNation. Our salesman Jason Romero could not have been more accommdating and friendly. He went out of his way to make sure we were fulling familiar with all the features of the vehicle we purchased. Jason's manager and the financial officer were very helpful, we paid cash for the vehicle.

realy bad service, i wait 1hour 55 minutes to reset the service light, than they forget to reset when they change my oil.

James 와 Allen 은 많은 도움이 되었습니다 thank you 😊

Run and run fast! This is the most unprofessional place I've ever seen. The Spanish woman up front was rubbing all over a sales guy right in front of the customers. Two black sales (the fat one with short hair and tight pants) guys were verbally assaulting two older Asian customers, until the husband got so upset that he took his wife and walked out. They proceeded to chase them to try to still bully them into buying. The things they were saying were so rude and to make it worse, they pull the older black Finance guy over to cosign, and he was just as unprofessional. This place feels like a cheap soap opera inside. Auto Nation is hurting their business by "offering a no haggle price." You cannot expect to get everything from the customer but you won't budge. I had cash on hand and was ready to buy, but the way the Black finance manager and his minions speak to people had me leave and go elsewhere.

Had a great experience at this location. Estefania was amazing! She explained everything step by step and provided us with great information and options that worked well with us. Very kind and provided great customer service. Would definitely come here again and recommend it to family and friends!

The staff was very helpful and Andres went above and beyond providing me options, pricing, and photos even when I wasn't at the location. Highly recommend!

Si buscas un vehículo toyota este es el lugar... Atención amable de sus vendedores

I have been taking my Corolla to this location since I purchased it 2015. Map Mouth is my Advisor and he is great. Everyone is always great to me and helps me out a lot.

Great service. Toyota Service Department jammed packed. They got me in and out within an hour.

Excellent experience, Map at Service department did a great job answering all my question and getting my ride taking cared off. Fair price as well and superfast service. Definitely will be back to this location. Thanks.

I came to AutoNation after being turned down from Nissan right across. Which I am glad, because I was treated way nicer and with way more respect here. The service tech I got was Kelvin, he was super helpful and very courteous. I appreciated his demeanor and will definitely come back for my future service needs. 👍🏼👍🏼

I arrived on time for my appointment. I was ignore for about 30 minutes. Later on, I went to Shannon, who told me they go by appointment. I told her, I spoke with Shelby who gave me a 1pm appointment. Shannon said, I was not on her list, but she will assist me anyway. Shannon was nice to me after all.

I absolutely love taking my car to Mall of GA Toyota for all my service needs. The staff is always so kind & helpful. Jeremy assisted me on my last visit for a scheduled oil change. He was professional & made sure all my needs were met. He made sure the shuttle service got me to an appointment on time while my car was being serviced. My appointment wasn't finished by closing time but Jeremy made sure to leave my paperwork/key with the receptionist at the dealership & I was able to pick up my car after closing. Thanks 😊

Very satisfied very good service

I recently purchased a new Toyota at Autonation Toyota in Buford. My salesperson, Ethan, did an excellent job of finding the vehicle I wanted. The purchase process was virtually painless. I would definitely recommend Autonation Toyota in Buford to anyone looking for a new Toyota.

Good friendly service. Willing to help.. They were crazy packed though.. Pretty much what you'd expect from a company that does service right.. highly recommend taking your car there

Just experienced the best car purchase scenario ever! Tyrell treated us like family and his support team welcomed us with open arms. We provided our list of cars that my wife researched and Tyrell quickly searched and showed available options. We test drove a couple and quickly found my match! The process was smooth and they gave me everything I asked for. Tyrell also checked in with us days later to ensure we were still good to go. Thanks Tyrell and AutoNation Toyota Mall of Georgia for ensuring we were totally satisfied!

Best service I ever had. Great service rep said he had only been there 3 weeks. Wish my buying my truck new there had been half as good experience as this one was. Salesman was very rude, said he didn't care if I bought the truck or not. I was paying cash he didn't like that. Paid down 20,000. Had to see financing mrg. Tried to finish paying cash nothing doing. He took advange of me being first time buyer. Sold me 5 different warranties I didn't need and lied about the bank. Lady at Sun Trust said I should get lawyer and sue for cruelity to a Senior. Love my truck. Found out there was no deal, sticker price after I was told end of month special and all kind of deals no offer turned down. Told this by person helping me on lot (looking there for two weeks).

estefania es una exelente persona con un cervicio exelente se la recomiendo a cualquier persona

I have some renewed confidence again in going to Toyota Mall of Georgia. I stopped going for four years because I was not happy with the person who assisted me. I tried contacting many people to tell them my complaints but I heard nothing from anyone. This is why I am commenting, because you asked me to and I felt it necessary to reply.The service is better,. the people were polite and seemed to care about service to their clients, and I like the new polished look of the facility. I will go back again.

Brought my 4runner for a scheduled oil change/tire rotation and to purchase cross bars. Map was absolutely amazing! Without an appointment he worked me into the schedule and had me in and out in under an hour. Map even helped me with my cross bars. Amazing service :) Thank you Map!!

Me atendió desde la primera vez que fui el Joven Jazmani , el es muy amable y siempre está pendiente de cada detalle que tú necesites. Para comprar un carro se los recomiendo y muchas gracias

I had my 2006 Highlander towed here for repair when it wouldn't crank but would start the accessories. I was happy when they told me all I needed was a new battery and some scheduled coolant hoses replaced. Map was my point person and he was very helpful. I appreciated having my car handled by one single person instead of multiple people and having to explain each and every time I had a question. All I had to say to Map was, "I have the Highlander" and he knew exactly who I was and which was my car. It made things much simpler. Thank you.

Excellent experience from every single person in that showroom. I would definitely recommend!!!

Glenn and the Service Team are great-I wouldn’t take my cars anywhere else!

My wife and I purchased a Sienna van from AutoNation Toyota Mall of Georgia in 2017. We're closing in on 100,000 miles with no problems what so ever. All of our maintenance has been done at ANTMOG - everything has been done professionally, at a reasonable cost, every time. We both agree - best car we;ve ever owned.

I always take my car to the Toyota Mall of Georgia, because my last 3 Toyota I bought there and they do excellent service and excellent Customer Service. I recomen them 100%

Wade and TJ were absolutely phenomenal. Their knowledge, professionalism, and customer service went above and beyond. I was treated well, and listened to. I was able to get the exact vehicle I wanted. I fully recommend this dealership.

I take my Lexus IS & my sons Scion TC there because they are made by Toyota. Map takes great care of us, and their work has always been good.

Alan took great care of me and my 4Runner for my 15k service. I’m always anxious when I go to the “car place” because I don’t know much about cars, but Alan explained everything to me and was very informative even with his busy schedule! 10/10 recommend!

We own two Toyotas and have both serviced here. We always receive professional care and service to our cars. We never even consider going anywhere else. I recommend them to all of our friends.

Salesperson Marquis was great helping us buy a used 2020 Camry. He removed all the silly extra fees just like we discussed over the phone on our drive up there. Then here comes manager Travis, adding back a $599 window tint fee on a used vehicle that had clearly been on the vehicle for a while. With scratches and peeling. I said no to the fee and kept on and on about meeting halfway. I said no and had to several times just like a parent has to tell a 3 year old. He finally got the point and removed the fee. Definitely lost my business. What a scam on extra fees.

I went on Saturday for a service visit excellent customer service.

I went looking for a car and my experience with Wade was second to none. I am usually wary of car sales persons but he took time to make sure I got a car that I was happy with. He's interest and care to get me a car that satisfied my needs gets him my recommendation anytime. Thanks Wade.

We worked with Ruben Lara and he was very helpful and we really enjoyed working with him. We also enjoyed Lorenzo he was such a great help. Thank you Ruben for everything and thank you Lorenzo

Chris is my go to person He is knowledgeable, professional and friendly.

The sales people and financial department people are the best. They really took care of me and got me into a brand new 2021 Camary and lowered my APR by 2 points. I couldn't be happier.

Service Advicer MR Map was very abusive and throw me out of the service area, I complained with manager, but look like is normal way to operate.

Met with Tyler and Bill. Both were very professional and honest. Thank you both for your time today.

I had the pleasure of working with Katelynne yesterday to purchase a 22 Corolla! I didn’t make her job easy but she made the sale easy! Had the pleasure of working with Wade as well who ensured no negative experience occurred. Then lastly, Louise was great in the finance department and explained every detail and process as should be done!

Great service as always. Friendly staff, timely oil change and tire rotation and nice lounge area with coffee and chairs. Really love what they are doing with this dealership and the new renovations that's taken place. Can't wait to see how it turns out!

The staff was outstanding. So friendly and accommodating.

Highly recommend buying a car from here! My husband and I were on the hunt for a new car. The market is weird right now but luckily we stumbled upon a nice Lexus hybrid sold at AutoNation Toyota Mall of Georgia. It was super nice and a great price. We were very happy to have found it. Andres LLano helped us all along the way. We have three kids so that makes the car buying experience hard as is. Andres Llana was the most patient and friendly sales person we’ve ever met! He needs a raise for all he put up with that day. Wow. We are so happy with our car and our experience. Worth the drive. Worth the wait. Thank you! - Heather and Devin Sanders

Kimberly was so friendly and helpful on Saturday. I recommend her as a great service advisor.

Great honest people! Ask for Alan Richter, he is the greatest service advisor.

Dianelis Lindarte Soto thank you for all your help! Always very helpful!

My car buying experience was pretty good but my experience was the collision shop not so much. It took them 2 weeks to fix surface damage on the vehicle. Once I got the vehicle home I noticed that my passenger side doors would not lock manually or with the key fob. So I had to go back to have that issue repaired. They also returned my rental a day late. Luckily enterprise was able to fix this but had I not thoroughly looked over my receipt I would have never known.

Yes I do. they help me to get a car on spot thanks to jazmani I forgot the guy name he is great 👍 supportive staffs

Maxwell Bell and Bill B were so entirely helpful. They got me the car I actually wanted and in a reasonable time and price. 2 thumbs up.

i was greeted by Alan K., the Service Advisor for my service. He explained the procedure and the time it would take to perform it. Called the Driver to take me home and notified me when the car was ready. I have had my car serviced at Mall of Georgia for many years and I am so impressed by Alan K that he will be my go to guy in the future!

Jaker help me to find the perfect car for me. Also help me to get the best deal that works perfectly with my financial budget. He really care about me as a person and help me to get the best for my family. Thank you Jaker!

I bought a new 2021 Toyota 4 runner from here it was the best buying experience I have ever have quick and the people are very knowledgeable.. thanks kaytlynn

I drove 3 hours from Birmingham, Alabama to purchase my vehicle. The experience was hassle free, quick and actually fun! Best sales experience with both Noel Bennett (Sales Associate) and Truong Ly (TJ) (Financial Manager). Love these guys! They are true assets to AutoNation Toyota.

I drove 3 hours from Birmingham, Alabama to purchase my vehicle. The experience was hassle free, quick and actually fun! Best sales experience with both Noel Bennett (Sales Associate) and Truong Ly (TJ) (Financial Manager). Love these guys! They are true assets to AutoNation Toyota.

Had the best experience with Noel and GM…customer service and information very informative. I will recommend this car dealer always 7/2/21👍🏼

We had the best experience with Kyser!! He’s very knowledgeable, kind, and very professional with good sense of humor too 😊 It was a stress free and enjoyable experience with the whole team and I highly recommend this dealership!!!

Me encantó este lugar! Después de haber ido a muchos concesionario aquí me sentí mucho mejor. Además, Kharol Mendoza nos explicó todo con detalles paso a paso y ayudo a encontrar un buen carro al mejor precio. Los recomiendo 100%

I was checked in quickly the problem was identified and fixed. Map my service associate did and outstanding job.

I called the service for recall repair about 2 months ago and the person who answered were very rude by keep interrupting me. He said that they will call me back when they receive the parts. After 3 weeks, I called again because no one contact me about this. They said the same thing. Yesterday I was there to get the oil change and asked about the recall repair parts and found that they never ordered the parts. They are not professional and reliable.

Very easy to access location.

As always top notch service and the coffee is not bad.

Best dealership in Georgia. Exceptional service and we always count with Andres Delgado. I recommend it. Thank you guys

I had an amazing experience with Kyser. Such a sweetheart and took all my concerns into account. Highly recommend!!

You are trying to service too many people. Even though I had an appointment to assess my issue, I had to end up leaving my car overnight and did not get to pick it up until closing the next day just for the assessment. I had to pay $150 for an diagnosis, which seems very high. I thought it would be around$80 for that portion.

Efficient and friendly staff. The wait time is always minimal and service technicians take the time to explain the details of what’s being done and cost.

Only I have is when I call on the phone service and trying to get a apt it?s took so long for somebody to come live and answers on the recoding to leave a call back on the recoding to body did call back at all to let u no what going on or apt is ok . I would like to see some call back to talk to and the phone answer saying if u like to call back it say leave your phone # no n somebody call back at all even I left the ph #no nobody call back ! I would like to see it will changing soon on answer service call . Thank y!

Great experience with AutoNation Toyota Mall of Georgia. I took my truck recently to get the A/C fixed. My service rep, Michael Lee, did a great job keeping informed as to the status of the work on my truck. He and the service technician who worked on my truck stayed late to make sure the alignment and blower motor were replaced that day. I was taking my family out of town on vacation and they helped me out!

Very pleased with the whole process! The salesman was very knowledgeable.

Map my advisor has always been the best. Been coming here since purchasing new 2008 Corolla. Professionalism, courtesy has been top notch each appointment or concern.

Very positive...excellent customer service...had an oil change, tire rotation and the brakes checked...Chris was the service manager that handled the appointment and service completely to my satisfaction.

Michael Lee handled my recent visit and is the sole reason I bring my business to Toyota Mall Of Georgia. He is thorough with his explanations and always gets the job done correctly. He is a true professional.

Bad service experience so upset . 2018 corolla ac no work nobody care about customers

After our 2014 Highlander was hit on 3/6/2021 it was hauled to Toyota AutoNation here in Buford, Georgia. It was assigned to Larry Cusumano (Estimator) for follow-up. Larry told us on the first day that he would keep in touch with us and he did just that. He handled everything very professionally and we had confidence with everything he did. The car is home and we are very happy. Thank you Toyota and Larry Cusumano.

I had a really great experience and I would recommend all my friends and families to go to this dealership especially the salesman is really nice and friendly

The construction and long Line of cars waiting to get in was daunting. However the wait to see my service tech, Chris Riche, was not long. I needed a 18 month service on my 2020 Corolla. Chris said it would be an hour, but it was quicker. Comfortable temp trailers for a waiting room. Clean restrooms. Great Service. Don?t let the construction scare you away.

My service representative Dianelis was wonderful, attentive. I appreciated her attention to me and my old car, 2008 RAV4. The facilities is under renovation, customers stayed in a trailer. Comfortable enough.

Ruben was very helpful and provided excellent service.

Very organized, super attentive and friendly staff, very timely returning and picking up. Very pleased!

The staff, sales people, manager and especially the Finance Manager were extremely helpful. They were very professional and went out of their way to make sure I had a pleasant experience at AutoNation. I will go out of my way to go to AutoNation again.

Easy buying experience. Everything done online or over the phone except the pickup.

Hailey (car rental) and Mike (service) were great! Repairs took longer than quoted. However, they provided a free rental car. Facilities under construction. Probably doing the best they can under the circumstances. I love that they always perform a multi-point inspection.

I purchased a Toyota Tundra last week from Curtis smith the Saleman,it was a great experience,very professional Super friendly great customer service ,100 pour-cent satisfied

It was good as it usually is. That's all I have to say. Thank you.

Very organized department, the service providers are always willing to work for/with the customer.

Excellent service, and very friendly staff. I?ll appreciate your help

Very terrible. Sale manager and financial personal is still financing extra warranty and options warranty.

My salesman Anthony V. was awesome! This was my second car purchase with automation. Anthony V. was my salesman both times. He is very professional, knowledgeable, friendly, and patient. The overall experience was great both times. The manager Travis was phenomenal. He was a part of both of my purchases also. I have and will continue to be a customer and refer friends and family to this dealership and Anthony V.

I have been a regular customers with my two Toyota being serviced at AutoNation in Buford but lately the customer service really sucks. When I came in to drop off and pick up my car, no one would want to look at my direction or greet me. AutoNation sent me the coupons for oil change but the customer service person would not honor it and asked me to pay in full amount.

Curtis Smith, is a great sales associate. He handled my purchase perfect...

My appointment was at 10:00 am. It did not get finished until 12:30 pm. Way too long. I was told they had 170 cars come in for servicing in 3+ hours. Not enough help.

Everything went smoothly with the replacement of the recalled fuel pump. we're very pleased with the drop off, pick up, and length of time for the repair. We highly recommend AutoNation.

Very confusing at 1st because of construction(no warning), it took much longer than normal to drop a car car off with a scheduled appointment. Once finally in building Dianelis was great and everything went flawlessly as usual. Thanks Dianelis!

I went to the dealership for a test drive in the Camry to decide if I would like it. My salesman Kyser was wonderful to work with and not pushy at all. I?m very happy with the service I received and everyone that took the time to work with me and my indecisiveness so I could get the car I wanted. Thank you Kyser I love my new Camry!

imposible visitar este mall de autos y no salir manejando. y mucho más con las asesorías y experiencias de las srtas, kharol y estefania muy complacido con mi auto nuevo

Larry was personable and very efficient, just awesome.

Awesome experience with Carla! I found the car online but it was her professionalism and follow-up that helped this to be a better buying experience!

Always great to do business here. I have returned time and time again.

Great customer services and very friendly staff. They did great job

They never check the fluids or used water instead...

Everytime I have used the service department I have not been satisfied. This last time they did not reset the 15000 maintenance, i called my service rep, he never called back, I called twice they said just to come back, I went back & the lady said they could have told me how to fix this over the phone. The other time they lost the part that had been ordered, the service guy was so rude to me, he told me to move over so he could wait on the next customer. I love my Toyota, but the service department is another story!

Overall experience was great. Yasin was a great sales person. You can tell that he wants to sell you a car but within limits and not just push any car towards you. Highly recommend him

was told i would get a car wash as last time I was in to get steps added they told me car wash was broken. no car wash

He is awesome service advisor.. always giving us best solutions thank you so much Map I greatly appreciate it... you are not only taking care of our family but my extended family also we all coming there to service our Toyota vehicles🙏🙏

She was friendly and efficient.

Perfect service experience! Timely!!

Great experience every time. Theybtake very good care about my car.

Map is great! Very hel3pful!! I always ask for MAP as he seems to care about me and the safety of my car. Thanks MAP!

Nars and Frantz were get and very professional. They were very knowledgeable of their jobs and very courteous.

Kimberly was beyond awesome taking care of us. Will be going back.

Andres was my salesman and he was fantastic. For some reason on my used vehicle there was only one key. I live about 5 hrs away so Andres made arrangements having to go through several departments to make arrangements with a key company in my home to make and program a new key at about $300 at no cost to me. He then followed up several times until it was done and we were happy. ??

Great service as usual - been servicing our Toyotas here for 12 years straight!! Our current service advisor, Alen Kadiric knows how to take good care of his customers.

Excellent services I enjoyed my services Allen took care of even though I didn't have an appointment.

Excellent services I enjoyed my services Allen took care of even though I didn't have an appointment.

Good service,Smiling face, friendly, timely quality workmanship. I'll come again. I will also recommend to my friends. Make them know what to do

He was assisted by Mr. MAP and he worked with me on getting the most important service done on my vehicle knowing I could not afford all of it at once. He was extremely helpful, easy to understand and made may have a very good experience!

Kyser Howell was extremely helpful and helped talk us through any concerns about the vehicle, I highly recommend him.

Was good for me buy my car over here. The service department is excellent,thanks Freddy for the attention.

I have had my car serviced here for 3 years. And they are always very efficient and quick.

Pleasant and timely. Service writters were very courteous and helpful.

Salesman Nayrough told us the car we were in was exactly what we would get at the same price – with leather heated seats and the color we wanted. Would have to order it and that would take 31–50 days. We said ok we weren’t in a hurry Came back out and said another dealer had the car and they would go get it – THAT night Kept taking the check sheet, had to keep asking for it back - now we know why Nayrough then dumped us on Jacker who we originally asked for (Jacker is the BEST) On Saturday took check and money order to Toyota, didn’t have the car yet – didn’t go get it till Saturday morning Jacker delivered the car to our house, told him it wasn’t right – missing tinted windows, sun roof and tail gate lift. He said he saw the windows weren’t right and to not worry they would fix that. We asked about the sun roof and tail gate – he said he didn’t know but thought they would give us the mirror Finance Isidora told Dale that we signed the agreement and the car was ours, we should have refused the car. Still waiting on the seats, tinting and mirror. Been over two weeks.

They have a huge inventory.

We had our 2003 Tacoma in for repairs to turn signals. Chris explained the process and the potential that the parts may have to be ordered. We dropped off the car and were pleasantly surprised when he called the next morning indicating that the work was complete. He gave me the price and I was able to pick the truck up later. They inspected the truck and indicated no other work needed to be done. We have dealt with the Mall of Georgia shop since we bought the truck there in 2003 and we have always had excellent service and support from all the staff there. Not only is the Tacoma a great truck, it gets great service.

I always go there to do maintenance to my 2012 Toyota Tacoma , they have very nice staff , I have work with Michael Lee, Farick Rodriguez and they are very nice people who will tell you what you truck really needs , so far I have been a loyal costumer for the good staff and the good service they provide.

It?s been years since I?ve been to a dealership until yesterday and I must say, I was very pleasantly surprised at the knowledge about the vehicles my sales person (Katelynne Guimond) had. Not only was she knowledgeable but very patient (not pushy) and very nice. She was definitely prepared and ultimately I knew that she would be the one I would buy the car from. Others involved (Financing and manager) were also very nice and friendly without any expectations. I?m happy to give Katelynne Guimond and AutoNation Mall of GA staff a huge thumbs up across the board! Sincerely, Marc N.

Awesome attention. Great peoples. Fast solutions. I recommended

Outstanding service and experience as always! Thanks Alen

Friendly thorough and fast service

Facilities being upgraded. Once facilities are upgraded, should be a lot easier bringing in auto for repair. Service scheduler was friendly and helpful. Kept me informed of auto needs and when ready for pickup by cellphone.

Great Service Department ! I had my Rav4 serviced this week with service advisor Map Mouth he was extremely courteous , professional and his estimate on my wait time for my vehicle was spot on. Look forward to working with you again.

Danielles was great in service. Very informative and helpful.

Excellent experience with Leslie she was very helpful in me getting my 2021 Toyota Corolla LE. HAVE REFERRED PEOPLE TO HER THAT NEED A CAR OR VEHICLE

Bought my truck from a cool guy named Yasin. He showed me my future destiny in my Tundra and never looked back. Quick easy and very knowledgeable.

This is my second mishap. At my first servicing they parked my car under a tree and sap was all over my exterior of my car Todd the service manager made it right by getting me a exterior detail. This time my second servicing they spilled oil under my hood you would think they would have cleaned it up. This is bad customer service!!

My service adviser Alen Kadiric at Toyota Mall of Georgia was awesome! I received great customer service from him. Very helpful he took care of me as a customer. He got my car serviced in a good timely manner.

As always, Kenneth Brannigan took excellent care of me and my 2018 Highlander! I was in for regular maintenance when I asked him about their current tire sale. We discussed it, and he printed the three choices we had discussed that were in stock. I am having the tires of my choice put on tomorrow! Thank You, Kenneth, for always taking the time and effort to make my experience at AutoNation a Pleasant One!!

The dealership is being renovated. When I drove up was very confused about where to go. No one greeted me because they were driving vehicles back to be serviced. I had to ask a customer outside what to do. There were 2 temporary trailers there but I wasn’t sure where to go. Finally a nice young man came back from driving car to be serviced and told me leave keys in car and go to the #1 trailer. Looks like busy needs more greeters. Or when I made my appointment the lady could have told me.

Had my Totoya Prius towed to Atonation Toyota in the mall of Georgia area. They told me that my car engine was damaged. I decided not to replace the engine because the cost of replacing it will be higher than the actual value of the car. A towing company pick up my car, I was out of town but to my surprise when I came back I found out that they didn't put back all the parts and my 12v battery was dead. I talked to the service person and I'm the manager. They left the interior lights on. For that reason my battery went dead I called them multiple times and left voice messages with no results. I asked him to please give me another battery since they were the responsible for the battery to die but they refuse to do it. This was a couple of months ago and I'm still waiting for them to answer my calls, replace the battery and put the parts they left on my rear seat back on my car.

Excellent customer service and friendly staff members

Took the car in for standard oil change. Afterwards, I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.

Took the car in for standard oil change. , I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.

Took the car in for standard oil change. , I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.

I recently purchased a 2021 Toyota Highlander XSE. It was a great experience, Curtis was very Proffessional and helpful. I recommend their services 100%

The whole experience was great except for their financial part they declined my check which was very embarrassing. I called my bank while I was there and they said no one tired to run my check.

Luis Prato was super helpful when I bought my new car! He was kind, humble and never pushy. He truly wanted me to be happy with whatever car I chose. I am grateful for all his help! Kyle in the finance department was great too! Thank you!!

Recomiendo a linda que es una excelente vendedora te ayuda en todo los tramites y el equipo que la apoyan son unos excelentes trabajadores

Courteous and professional service! My car drives like a dream!

Grasias a Estefania Hernandez que me atendio muy amable y me alludo con el carro que estaba buscando la recomiendo le doy 5 🌟

In spite of the construction in the service department my experience was the same courteous and professional interaction! I am amazed at the rapid turn around time!

Friendly, knowledgeable staff. Service completed on time. Pleasant waiting area

I came back to Mall of Ga Toyota Because the one on pleasant hill was a bad experience. Map really took care of me for my oil change this past weekend, thank your for the great customer service

I came back to Mall of Ga Toyota Because the one on pleasant hill was a bad experience. Map really took care of me for my oil change this past weekend, thank your for the great customer service

Freddy was very courteous, knowledgeable and went over all the notes and what might need to be done in the future. Great experience!

Even though they are remodeling the service area they did their best to make it as convenient as possible.

They are in the process of renovating their facilities hence the less than 5 star review.

Good place for shopping and repairing , great customer service , very detail that show customer right vehicle , I?m happy with my choice and thanks again

Super friendly and helpful! Anthony and Lorenzo were awesome! Traded two and got two vehicles!

Good day, In reference to my latest experience with AutoNation Toyota Mall of Georgia on Friday March 26th, 2021, it was sufficient that I will not return to AutoNation Toyota again and will likely not purchase another Toyota product. . I would like to first commend my service Manager Christopher Richter who was excellent, and a young mechanic named Addison who went above and beyond and was in my opinion exceptional. The sum of my experience was incompetence as I was sent into rush hour traffic without the lug nuts properly affixed to my driver’s side rear wheel. While I was able to avoid total disaster and not cause an accident injuring myself or others, the manner in which I was treated by AutoNation Toyota I feel was lacking…at best. For reasons I do not understand, outside of the two individuals mentioned above, I was treated with indifference and an air of being an inconvenience.

My appointment for an oil change went very well. I thought the automatic button for the sliding doors had to be fixed.Alen showed me how to make it work.Thank you Alen!!!!

After the prompt service, one thing I noticed, the tires air pressure was not calibrated as it should, other than that, all was awesome

Wonderful experience. Map explained everything thoroughly. Wait time was perfect and timely.

I Don't mean to sound corny, but I had the Dynamic Duo working with me! My Sales Consultant Frantz patiently walked me through the entire - yes ENTIRE - lot because I really didn't know what I wanted. No Pressure Sales!! He answered every question and went over options - sometimes twice - lol. Travis the Sales Manager made the deal possible by beating out the pre-finance offer from my credit union. Thank you thank you thank you!!!

FIVE STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ After visiting another Toyota dealership and having issues not only getting the vehicle I ordered and having all around poor customer service, I tried one last time with AutoNation in Buford. The sales rep. Aaron M. was very helpful by helping me order from the factory exactly what I wanted and knew about the particular vehicle I wanted. He even went the extra mile to keep me updated on when it would be ready for me to pickup. I was nervous about all the gadgets and whistles on the 4runner but before I left for a 60 mile ride home he made sure I knew where to find and how to use the basic instrument panel devices I would need to use AND programmed my gps to my home address and put my mind at ease that I would be ok. The finance guy was great too,and I was able to receive the amount I wanted for my trade in and got the percentage of financing I wanted. As a female who was purchasing the vehicle and not my husband, I was treated as the “buyer “ and all the questions were directed to me NOT him. This was highly appreciated since this is not always the case. Even though I had to drive 60 miles I highly recommend this dealership to anyone. Great team of professionals from the time I was greeted at the door until I pulled out of the lot.

love my -Yota RAV4...Had the first service this weekend.. reasonably priced.. in and out on time.. professional and courteous. Thank you for that!

These guys did an excellent job on my mothers 2018 camera

Regular vehicle service. Oil change and alignment. Thanks for the good job.

Service is 5 stars! Prices are reasonable, service is quick and well done the first time! What peace of mind this gives me, thank you team, your efforts pay back!!!

Shopping for a vehicle is one of the three things I avoid as much as possible. However, I must say my experience at AutoNation Toyota, Mall of Georgia, was surprisingly pleasant. Yasin Sheriff is a pleasure to work with. He was patient with us throughout the process. Previous vehicles did not offer the safety features this Highlander did. Learning these features was a challenge, but with Yasin’s patience and knowledge we were up to the challenge and mastered the basics. We still have some more to go. He said he available to help in any way—careful what you offer assistance with. We live fairly close and have a reliable and great vehicle. Definitely recommend this dealership and its staff.

Noel was great to work with ! Respected my time and deal parameters. Recommend A

Great selection. I was looking for a Highlander Platinum AWD and was able to find what I needed.

Service and customer service excellent as usual. Lower rating is due to construction. This made it very confusing and waiting areas were not very comfortable

Worst experience ever, this suv had multiple issues the i did not notice until days when by ... I thought i had auto nation backing me up but you are important to them until you sign your contract after that they don't even answer phones calls, I WILL NEVER GO BACK...

Gustavo was a five star salesman. Bill on the other hand was very condescending during the negotiations. He needs to work on his friendliness. I found him to be a bully.

We bought a Rav4 from Toyota Mall of Georgia last week for our daughter. Ruben Lara was our salesman and he?s great! We made our decision and we were in and out and on our way back home. Ruben was very helpful the day of the purchase and he is not done after you leave the dealership. He follows up with you to make sure everything is good and to see if you have any questions about the car. We had a great car buying experience at Toyota Mall of Georgia, everyone was very helpful. I would definitely go back to this dealership and ask for Ruben Lara again.

AutoNation TMOG has an outstanding staff. The service advisors keep up with our vehicles scheduled services and any TSBs that need addressing. A recent issue with the paint on our 2009 RAV4 was handled and a loaner vehicle provided, all at no charge. This is why we have two Toyota’s.

I purchased a vehicle and will not purchase another vehicle there. It was very obvious that my experience was not great during the buyer process. However, not once did a manager frequently passing me stop to ask about my experience nor do much to remedy the experience. I have had much better experiences shopping with other dealerships and should have done so this time since this dealership did not seem to have great processes in place nor a commitment to excellent service.

Although Facility is under construction, the facility is clean and team members are polite and friendly. Every time I come Autonation Toyota Mall of Georgia I am very pleased with the service.

I made a complaint with the service girl because someone in her workshop crashed my tacoma and I still do not receive a response

Salesman Andrew Davis was professional, courteous and offered us a wonderful deal! We drove away completely satisfied with our 2021 Toyota Highlander.

The customer service at Toyota mall of Georgia, were great they give the appointment for the same day, and they were really nice, (even that they were super busy), and give and update of my high lander. They were quick and very efficient! Thank you Kenneth! You guys are the best!

Expediant and thorough service, and always a pleasurable experience.

Would give a higher, but the Service Department is currently under a major renovation.

our seller was very kind professional we will recommend this place and your seller Alexander nunez met and exceeded our expectations in a good way our family and I are grateful

We had a wonderful experience buying our 2021 Camry! Our salesman, Mr. Sanks was so great that it was the best buying experience we have ever had. We absolutely got what we wanted, with no pressure! We could not be happier!!!!

I'm never disappointed with you guys! Thanks for being great

My last service appt i was charged 80$ for an oil change and tire rotation. This time i came for my service appointment ,i was charged 99$ . Service advisor told me i was given the rotation at no charge but was charged this time. I wasnt tols this until after the service was performed.

Overcharged... Had my truck in for service for front and rear brakes, oil and filter change and tire rotation. Technician did not rotate tires because of minor edge wear on front, but did not alert anyone that the rotation was not done, therefore I was still charged. If the 70,000 mile Michelin tires with 37,000 miles were in such dangerous condition, which is not the case, why was I not alerted to that . The reason for the service on Saturday was I was scheduled to leave Monday morning on a 14 hour drive from Atlanta to Kansas City which now is delayed after I discovered Sunday evening that my tires were not rotated. I will now have to make another trip to the dealership for the overcharge, and another trip to have my tires rotated somewhere else. After buying 4 new vehicles myself and assisting my Daughter with 2 new vehicles from Autonation over the last 20 years, I am now considering taking my business somewhere else. First of all, 30 dollars for tire rotation is highway robbery to begin with when the tires come off and back on for the brake work, so no extra work would have been performed. Second of all, this is just a continuation of dissatisfaction with the service department over time. Every time one of my 3 current vehicles go in for service, The service department always tries to sell me services that I know I do not need, i.e. brakes, tires, battery, filters, wipers, etc.

Quick and friendly service as always. Kimberly was very helpful and kind.

Always excellent service and clean, relaxing facilities

They did an excellent job

Over-Charged. Had front and rear brakes replaced, oil and filter changed, and paid to have tires rotated. First, thirty dollars to rotate tires is highway robbery when the tires come off and back on with brake job. Second, person who serviced my truck did not rotate tires because of minor edge wear on front tires, (70,000 mile Michelin?s with 37,000 miles on them) I do not need new tires. If my tires were too dangerous to rotate, which is not the case, why was I not alerted to this. The service person just noted very small print that he did not rotate my tires and did not inform anyone of his decision, therefore I was overcharged and now had to make an additional trip to the dealership and another trip to have my tires rotated.

Curtis did a great job giving me all the information I needed before choosing a car! He was very helpful, informative, and patient throughout the whole process.

I had a very good experience at Auto Nation Toyota. My salesman Alex Nunez was great! He was honest and friendly and great to deal with. The buying process was smooth and easy! Would buy there again.

they offer me $8,000 for my 2018 Nissan Murano which is insane.

Great customer service in the service department. I had a recall and a other dealership was doing my Toyota care services. They missed it!! Thankfully it was caught, fixed and even a loaner car for 24 hours!! Great job!!!

We recently purchased our 2nd vehicle from Auto Nation Toyota and salesman Franz in particular. I highly recommend Franz for his vehicle knowledge and for his car buying process knowledge. The whole car buying experience went very smooth due to Franz’s expertise.

Gave me a great deal and the customer care was good also spoke Spanish which helped alot

Excelente servicio al cliente , Farick Rodriguez fue muy amable

Hello, I m owning Toyota since 2012 I had done my vehicle service at few other dealership. Oil change service always includes tire rotation and multipoint inspection I went to do oil change for my Venza at autonation, They charged me for oil change and tire rotation which is ridiculous. I would never do my vehicle service there again!

Very good services, good people, ILike go to Toyota mall of Georgia, because is near for my .

It was the shortest time I ever spend at a car lot, usually it takes all day. It was great experience. Aaron the sales guy was very professional, they all were, and he got me close to my monthly payments that I wanted to pay for my beautiful SUV, which came with more features than I expected. I am one truly satisfied customer. Thank you auto Nation.

I brought my RAV 4 in for a 15,000 mile servicing. I reported 2 problems. The person who accepted the vehicle seemed to want to dismiss the items I wanted addressed. When i told him the car cabin was uncomfortably warm he said it was hot outside. It's winter I brought the car in on 2/26/2021. Then he said the air entering the cabin was getting heated as it moved over the hood. This problem was not fixed. I also reported that the GPS was malfunctioning. He blamed it on my Apple phone. I told him I was using the internal GPS. He dismissed my complaint and said all units were a problem. Very poor customer service. IF there is a known problem with the GPS in the RAV 4, gt it fixed. I am very disappointed in the lack of concern for the issues that I reported. He only seemed interested in selling me a front end alignment. I don't know of any alignment issues with the car and this is something that should be looked at first to determine if the car is out of alignment before asking the customer to pay $129 for a service that in my opinion was not needed. I did not elect to accept this service.

Check out BBB complaints before purchasing Gap Insurance protection. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjo1YaMk4_vAhVuplkKHabABdMQFjAAegQIBRAD&url=https%3A%2F%2Fwww.bbb.org%2Fus%2Ffl%2Fdeerfield-beach%2Fprofile%2Finsurance-companies%2Fjim-moran-associates-inc-0633-11009664%2Fcomplaints&usg=AOvVaw2eSQyHwp-RQbCpUP35vcEZ

I had a great experience purchasing a vehicle from Auto Nation in Buford, GA.

When I booked my scheduled maintenance appointment, I had no idea there was a recall on the fuel pump. When I arrived for my appointment, the service tech informed me of the recall and that he would have to order the part. In addition, I wouldn't get my service done today...rather, I'd have to bring it back to get the service and recall repair done. This resulted in a completely wasted trip for me and several hours of my day spent driving to and from Conyers. Map was courteous and eventually got everything done but I wish there was a way for the appointment scheduler to know this info when we call to schedule so the customer doesn't wind up being surprised when they arrive for their appointment

They worked with us to put us in the truck of our choice

I love my 2020 Toyota Tacoma sr5 Barcelona Red is beautiful too. I highly recommend the folks at Auto Nation in Buford

Ryan your the best person they have working. you should Thank him Toyota. Great Customer Service skills!

Friendly, helpfully, patiently advised from sale man. Good finance, no down payment and no interest with 3 months waving Bill payment.

AutoNation made the process quick and easy. Kate was professional and helped my wife purchase the car she wanted. Would recommend buying from them to my friends.

Let me just start off by saying that this was the most disappointing experience I have ever had in my life. Our family grew so we needed an upgrade from our Rav 4. Being loyal Toyota customers (we’ve owned a Corolla and a Camry) we thought they would be able to help us out. Our sales rep, Dedrick, was amazing. It was his first car sale and he did the best he could. We sat for several hours going back and forth with what we thought was the best senior sales manager ever, Travis. After 4 hours, he came and told us we had secured the deal. We signed all paperwork and left happy as ever with my dream car, a Toyota Highlander. TWO DAYS LATER, we received a call from their finance manager. The bank denied the loan, you need to bring the car back. Excuse me? Was this not secured before we left? So here we are, almost 3 days into enjoying our new car, and we had to take it back. Thankfully, Chevy was able to work out a deal for us, although ultimately I would much rather the Highlander. This experience will make me never return to any Toyota dealership in my life. Oh and also, I would like to mention that the finance manager, José, forgot to collect our down payment upon signing. Clearly they have still failed to realize this because they are texting us stating we will be refunded as soon as possible. Complete idiots. Very disappointing experience.

Allen K- Best service, anywhere I have been. Always courteous and professional. Very knowledgeable and keeps you updated.

Let me just start off by saying that this was the most disappointing experience I have ever had in my life. Our family grew so we needed an upgrade from our Rav 4. Being loyal Toyota customers (we’ve owned a Corolla and a Camry) we thought they would be able to help us out. Our sales rep, Dedrick, was amazing. It was his first car sale and he did the best he could. We sat for several hours going back and forth with what we thought was the best senior sales manager ever, Travis. After 4 hours, he came and told us we had secured the deal. We signed all paperwork and left happy as ever with my dream car, a Toyota Highlander. TWO DAYS LATER, we received a call from their finance manager. The bank denied the loan, you need to bring the car back. Excuse me? Was this not secured before we left? So here we are, almost 3 days into enjoying our new car, and we had to take it back. Thankfully, Chevy was able to work out a deal for us, although ultimately I would much rather the Highlander. This experience will make me never return to any Toyota dealership in my life. Oh and also, I would like to mention that the finance manager, José, forgot to collect our down payment upon signing. Clearly they have still failed to realize this because they are texting us stating we will be refunded as soon as possible. Complete idiots. Very disappointing experience.

New bed liner installed. Service has been excellent. Very pleasant buying experience when I purchased my vehicle, too.

Really good, I love Toyota .....I will buy another Toyota, keep your good business and service!

Overall good experience. There is always the haggle of price but ultimately I was happy with what we settled on and I love the Highlander.

Awesome Service . Have an issue with battery my car won't crank brought my car to the service department the service department associates were cooperative and helpful diagnosed the problem and replaced the battery under the Toyota care program free no out of pocket . Thanks Toyota manufacture for great quality and professional service. That's the reason have been a loyal customer for 18 years .

Gus Correra was my sales representative. Gus was polite, patient, courteous and responsive to my questions both in person and via cell phone. He patiently explained the many features of the vehicle. He coordinated with Carole in the body shop to correct minor flaws in the vehicle that needed repair. Carole and her team did the repairs timely and successfully. Both Gus and Carole exceeded expectations.

I took my car for an oil change and they charged me even I thoui still have a warranty on my 2020 Corolla. They still could not replace the sticker reminder. Terrible customer service.

This dealership used to be exemplary but my last two visits have been disappointments. After telling me they’d have to order a rear tail light on my Camry last visit, and quoting a fortune to replace it, I got one that day at Auto Zone and did it myself. I was not going to go back, but they sent me a coupon for a $19.99 oil change. So, I took it in and they charged me $46. When I asked them why, they said the price of oil went up. The expiration date on the coupon showed that it was good till the end of the month, so they should have honored their price. I paid the bill, but I won’t be back.

Thanks to Map for a hassle free experience and quick service. I really appreciate the care you take with my car.

I had a great customer service and help with Map. Everything was explain to me upfront and at a reasonable price.

Kate took great care and detail to attention, She made the buying my 1st Toyota great! Even with a service warranty Kate?s follow up and customer service went past the sale of the truck and made sure the repair and loaner vehicle had been set up correctly.

Good service. Shannon (adviser) is very nice. Work got done on time with good quality.

Love love love my device advisor James Pak! Regardless of the remodel challenges they still manage to provide great customer service abs kept me informed. The customer lounge trailer is nice and has everything you need to wait comfortably while you wait on your vehicle.

Christopher Richter you are awesome!!

I feel satisfied after buying a new car here and feel happy to be taken care of that car by the dealer. Sorry for my bad english.

Alen Kadiric from the services department is the best man to work with. He explains everything simply, is straightforward, and wastes no time in making sure your vehicle is in top shape. Got my 15,000m service done fast and I was out in no time!

I had an AMAZING experience buying our new Toyota CHR at Autonation Toyota Mall of GA . Excellent customer service. Highly recommended. My sales advisor Miss Estefania Hernandez was very knowledgeable, polite, patient and kind. She found the right car for us and guided us all the way to the end of our purchase. Finance gentleman Mr. Kyle was also very knowledgeable and took the time to explain every detail of the financing process. Great team!

Was not pleased being changed $25 installation fee for a battery that needed to be replaced that was within warranty. The battery was warranted for 40 months. The battery went dead within 17 months. There should be no charge for the short life of the battery.

I’ve been in three accidents since I got my Toyota... Larry has helped me thru each situation! He is the best!!!

My first experience as I arrived I was treated very poorly but customer service representative Freddy turn a bad experience in an exceptional experience.

Service was excellent in spite of temporary facilities because of renovations. The people here seem to enjoy their work and honestly helping people . Ask for Alan.

First time in 5 years I came here and left with no problems. I was actually happy. It went smooth, let?s see if we can get 2 in a row .

a little grace, the service center is being renovated so there are temporary buildings in the parking lot, but they are heated, etc. I was there over an hour, and no one came in to disinfect, so that was sort of troubling. Staff is very helpful and explains the process well.

I?m never disappointed with the service I get from Auto Nation. Freddy Perez was my service advisor and he got me in and out relatively fast. It was a great experience!

Was a little confusing to find where to go for service with the construction going on. Otherwise everyone and everything was good!

Hands down the best car buying experience I?ve had. I knew what I wanted and the delivered. The process was fast and friendly. No pressure from the staff, everyone was nice and respectful. I would recommend this dealer to anyone. They have a life time customer.

Excellent that's the only word that can describe the good service that i got from AutoNation Toyota Mall of Georgia. Something is really changing for good there; my wife and i made deals with them in the past, but this time was really amazing, efficient and effective.

People are very professional and work is done on time.

A couple oil changes before, the maintenance light was not reset. This time they left the cover latch off for the air filter in the engine compartment. The reason I come to Toyota and pay more than I have to is to avoid these types of behavior but if that's not going to happen, I'd rather go to a secondary auto shop and pay less.

Wonderful experience will purchase another car there

es exelente estoy muy contenta y feliz con Toyota mall of Georgia

They found my perfect highlander hybrid at another location and they had it for me in one day!! Under promise and then over deliver!

I had to have a LOF, simple service but wanted my entire car checked out. Upon arrival, the had misunderstood my wife’s request to balance, rotate tires, perform oil change and complete an courtesy check on all safety items. When I picked my car up, the lube techs pencil whipped the inspection sheet stating the put 38 PSI in my tires (which is 5lbs over inflated) when actually the didn’t fill my tires at all and sent me back out on the roads with my tires 5lbs under inflated (28-29 PSI), no tire rotation or balance nor did they check my vehicles for lights that were out and there was 2. My car had approximately 96,000 miles and made no suggestion for maintenance services. Year prior, they misdiagnosed a leaking water pump at which time they referred me back to Lexus of Gwinnett who shook their heads and in the end, the car needed nothing. Most people need to experience themselves so I urge the naysayers to give them a try. The Service Manager had zero professionalism and continued to stand on a platform and didn’t bother to come down so we could speak face to face (6ft apart of course). It’s a shame because we’re a household of TOYOTA owners. Never again...

The negotiation and getting the car I wanted process was very good. We did it by email and they were quick to respond and they searched for the car I said I wanted. They finally found an SUV almost exactly what I wanted thst wasn’t in GA and arranged to have it routed here. I got a fair price and everything they said was what they did. There were no additional costs and the price quoted was the price when I got there to sign the papers. Dave Yang, Gus and Andres all helped me with this, including explaining the features, setting done up and making sure everything was right I was a happy customer snd after this I still am. They are much better than some other dealerships and do I’m willing to drive to deal with them. After one day I am real happy with my Highlander! Thanks to all 3 who helped me! You can’t go wrong at Mall of GA Toyota!

Great customer service!!!

Terrible experience getting a simple out change. First I had to drive around the building three times because there is construction being done but no one was there to help me or the other two cars behind me. When I finally found out where to go, I waited 2.5 hours for an oil change. No one came in to check on me or explain why. Finally when I got my bill, I was told there was a problem with a stripped bolt on the oil pan which would take 5 mins to replace. 2.5 hour wait and almost $50 for a conventional oil change is ridiculous. Very frustrated and disappointed with this visit and unfortunately, it was not the first time they over booked the appointments to get you in the waiting room.

Very nice people and quick, efficient service every time!

I was sitting in the waiting area for my current car to be service. A salesman contacted me trying to get me to trade my car in for a new car. He made promises that he ended up not keeping. I informed him that I have just purchased a 2021 Rav4 from another dealership. He then pressed me to trade for a new car because the 2015 Camery was now free of a lien. He said that he can ensure me since I have a trade he could get me into a new car. He also offered extremely low amount for me Camry which was no where near the market value. He later texted me again offering the same promise and berated me about my finances. He appeared to be trying to pressure me again to run my credit again when I informed him that I just recently purchased one.

In one day I received three messages from various sales people giving me a spiel on wanting me to trade in my car. Reducing my interest rate that I don't have because my car is paid in full. I keep asking them to stop contacting me but so far they haven't. I've bought several cars from this location but next time I will shop around. Very unprofessional in my opinion. Something like hello... I just wanted to say we appreciate you and if you need anything in the future were here for you.

Excellent job within a timely manner and great customer service and care ❤

Customer service rep Sharon did an excellent job. Very professional and knowledgeable with her job. Thank you very much!

Car buying experience was fine. Definitely above average, but not super amazing.

i am in love with my car! they took their time let me test drive and did everything possible to make it a possibility for me to purchase

Chris was very helpful and friendly. The service done on my car was excellent.

Realmente los recomiendo al 💯 fue rápido y fácil el proceso

Very good services. Iike my car toyota. My first, second, ...... are Toyota. I never change by other car.

I visited the dealer on December 27 to make a test drive to the new Avalon 2021 and I finished buying the Avalon. Frantz Horace, Sales Associate, assisted me throw the whole sales process demonstrating cars, answers all my questions, and setup a good price for the vehicle. I recommend that you look for Frantz if you wants to buy a car and receive an excellent service.

Good customer advisor(FARICK),easy going ,and convenient with any time that you want

Great purchasing experience, we were finishing up some Christmas shopping when we stopped Late As the new 2021 cars were coming off the truck, my son had his eyes set on the new Toyota Corolla Night Shade, We called the next morning and were pleasantly helped by Tyrell whom very professionally took care of everything over the phone and scheduled us to pick up and finalize paperwork that Friday, Tyrell took the time to show our son all features of his new car!

The dealer was helpful, explain to me the services that was to be done on my car. He gave the price up front before the services. Was very nice and courtesy. Timeliness was perfect.

Zero Integrity - LADIES BEWARE We worked with Mall of Georgia Toyota for several months trying to get a 4Runner SR5. At the 11th hour, on New Year’s Eve, our sales associate reached out to us and we thought we finally came to an agreement, only to be lied to and completely insulted after driving 62 miles across Atlanta on a false promise. We spoke with that sales associate 3 times by phone that morning before making the drive, and we were assured that our drive-out price was exactly what we expected...3 times that morning he told us the same thing. After a 90 minute drive, we were presented with an offer that was nearly $3K higher than what we agreed to if we essentially gave them our existing vehicle, which was never part of the discussion. Our initial agreed upon drive-out price didn’t include the trade, and here they were trying to slip it in as if we’re dumb and wouldn’t notice. So, we’ve been lied to. When my husband called them on it and told them we could have gone to our neighborhood Toyota dealer for that price, the senior sales manager said he would see what he could do. When he returned a few minutes later, he asked to speak to my husband alone “man to man.” He offered a meek “no offense ma’am, but let me just talk to him for a minute” response when I gave him the southern woman’s death stare. Let’s be clear. I am the buyer, not my husband. This is my vehicle, not his, and the senior sales manager just took me right out of the discussion. Unacceptable. But he “worked a deal” and came within $490 of our original agreement, except that included only $2,000 on our trade, which is worth a minimum of $4,700...a trade that wasn’t a part of the deal to begin with. My husband, as the brilliant man that he is, asked me if this was the deal I wanted to take, and he knew it was OUR decision. The sales team at Mall of Georgia Toyota should have known this too. And no, that’s not the deal I’m taking. It’s not the price we agreed to and they clearly didn’t recognize my buying power. So, buyers beware. GET IT IN WRITING. Ladies beware. THEY WILL NOT RESPECT YOU. The senior sales manager kept saying there was a misunderstanding about the deal, but our sales associate followed us out the door apologizing, saying he was told 3 times they were going to make the deal with us. I will never, ever do business with this dealership.

Excellent services and professionalism of the technicians. Just ask for the supervisor Alan Richter, that’s it.

I bought my truck there, so I have it serviced there. They are always polite and keep me informed on progress of my service visit!

4Runner broke down before we got home

Good service. Linda is patient with me, care about what I want and explain the product of the car well. I will recommend to my friend.

James was my service adviser. He did a excellent customer service.

Ryan the supervisor for the service department Was the worst. I complained about the services I?ve been receiving and he made excuses for the employee Allen Richter. They refused fix my tire which they said needed to be replaced. The tire that needed replacement was under warranty . I brought the tire at Stone Mountain Toyota. They did not try to patch it, they made me drive my car 40 minutes away to Stone Mountain to get a repair. Ryan told me it could not be patched, but when I went to Stone Mountain they said it could be patched and it could of been done at AutoNations or they could replaced it due to warranty. I had complained to Ryan I had came there multiple times due to my tire light coming back on as soon as the next day. Every time I ask them to look at it they wouldn?t, they would fill the tire back up with air and say there was nothing wrong with it. I have asked Alan Richter to please have them to take look at it but he lie and say they looked at it, but I found out from Ryan that it was never wrote down to be looked at. I will be reporting this to the Better Business . I will never get my car serviced at Auto Nations again and I would never recommend anyone to go there to buy a car or service. This place is very unprofessional and don?t care about the safety of there customers and don?t take responsibility for there mistakes.?

Overall the service was great. They always ask me if I was told a cost of the service before service. I have not been

Buying experience in September 2019 was amazing. The reps are friendly, helpful and loyal. Toyota RAV4 is my dream vehicle and I love every feature there and it’s woman friendly, get it?? Now after that I had 2 services done - again exemplary service. I highly recommend this place.

Great service. Fast service and very friendly

James Pak is why I get my truck serviced here. Responsive, focused, very helpful

Very good customer service, I had to change my vehicle because I changed my mind the next day about the color of the vehicle but they helped me and no issues about it very good experience shopping there.

My major complaint is every time I go it’s because the maintenance light comes on...and every time I pick up my car the service dept never resets it to turn it off

Friendly and courteous staff, with a nice waiting area.

Great experience. They make me feel like family. Nice to see everyone wearing their masks and doing social distancing.

The service was great and the young lady that assisted me did an awesome job.

I had the worst service experience here at AutoNation Toyota. Do not bring your vehicle in for service if you would like to keep it for a long run.

Waiting time was 2 hours , otherwise everyone was very nice and helpfull.

Exceptional customer service!!

Ruben did a great job explaining the difference between the Camry and other models. He was helpful and not pressuring. Each part of the process was efficient.

The sales staff, manager an finance worked with me to meet my needs. I love my Corolla!

I had an amazing time at Toyota. Not everyday you wake up and go to a dealership and had this experience. Dara really make everything great from start to finish. Very patient and got me my dream truck!

Rep who help me excellent customer service but I have to wait 40 minutes for help. Rep who told me to wait he was I supposed in break because he was eating. My perception was he need to moved to another location to eat because look like he doesn?t care.

service was provided as requested, details for future service explained

Allen Ricter With service was excellent. He did what he said he would do, Repair came in under the projected price and was completed on time. Would highly recommend

Car was serviced and sanitized.

Went in for 25,000 mile service and had them check the wheel alignment as well. They indicated the alignment was fine and performed the rest of the service promptly and professionally.

Overalls everything are excellent. I will return for more services in the future.

Excelente servicio, excelente atension y son rapido para dar respuesta