Recent Reviews from AutoNation Toyota Mall of Georgia

My experience here was amazing. The car itself that I purchased was great. But what really set apart my experience was the customer service. The amount of effort the team puts into taking care of its customers is unrivaled. First off, my sales representative, Kevin Kim, was top-notch. He listened very closely to my needs, he answered all my questions very thoroughly and honestly, and he gave me great recommendations based on what I wanted (not just based on what would fetch the greatest profit). He was also very responsive over text, even after I had purchased the car. In addition, the managers I worked with, Anthony and Travis, were very flexible, respectful, and understanding. They strove hard and maneuvered to find the best offering for me. It was far and away the best value I could have ever imagined getting for the van I was purchasing. But I’m not done here….let’s go back to Kevin. He was such a gem to work with, I just have to rave about him more. He went to great lengths to make sure I was taken care of and to keep every promise he made. There was even an informal local program (not through Toyota) where customers could get some free gas for completing a survey, but I waited forever to redeem my gas (almost a year), and the program was actually discontinued in the meantime (it was discontinued because some people grossly abused the system, so the discontinuation was totally understandable, and I wasn’t upset at all because this was just a nice perk, so it’s not like I lost anything.). But to Kevin, a promise was a promise. He insisted on getting me some gas and paying out-of-pocket. Even though I told him repeatedly not to, he absolutely refused to let me get away. I stood in complete shock…mind you, this is AFTER I’d already purchased a vehicle, and I told him I wasn’t buying anything again for a couple years minimum, so it’s not like he had a huge incentive or ulterior motive here. Integrity just meant so much to him. And THAT is probably the most priceless trait a sales employee can have. That is the type of person I want selling me a car! If I was told to create an ideal salesman in a lab, I’d say “Why waste my time? He already exists…just go to AutoNation Toyota Mall of Georgia and ask for Kevin Kim.” Please do yourself a favor and visit this Toyota dealership, and if you can work with Kevin Kim, you won’t walk away disappointed (note: I’m absolutely certain the other sales people at AutoNation are great too, but I haven’t worked directly with anyone, so I can only personally vouch for Kevin).

Faraz Jul 7, 2019

On July 2, 2019, I brought my Toyota 4Runner into the Mall of Georgia location to be serviced. My Toyota advisor, Stephen was great and communicated with me often to update me about the status of my vehicle. Because my vehicle required service that lasted over 8 hours, I decided to rent a car. After I completed the paperwork, a Hispanic lady walked me outside, where we did an inspection in order to make sure there was no damage to the vehicle. Everything was dandy! So I got into the grey Toyota Corolla and drove on my way. When I returned the car today, I was met by a blonde female in the rental office, who evidentially had either eaten razors for breakfast. Because it was so hot outside, when it was time to inspect the car, she stated, "I won't make you walk out there." I breathed a sigh of relief and replied, "Thank you." I should have known something was wrong. The first clue was when she walked back into the office from outside, and asked, "Do you want the change that was left in the car?" I replied, "No", thinking that she would put it on her desk. Instead, she threw it into the garbage can behind her. I thought back to all of the times that I had actually used loose change and said, "If you're going to throw it away, I'll take it." I went over and looked into the garbage can about to reach in and grab it when she interrupted, "It's in the trash can and it's full." I jokingly asked her, did you see any loose lettuce in the car from the Whopper I ate earlier ?" To which she snapped, "Yes! And I'm could make you pay for it, but I'm not going to!" I knew she was lying because I'd made sure that I didn't leave any signs of the food. I was taken aback and asked, "Are we talking about the same car?" She replied, "Yes, the smoke grey one." Just minutes before, I'd listened to her complain to the customer in front of me about how her computer was slow and how after she finally got a new one, but how the new one had a hard time connecting to the network that leads to the printer. I t thought, "She should not be speaking negatively about the operations of the company. "You must have woken up in a bad mood this morning or something because that car is very clean", I said, "In fact, it's just as clean as when I brought it in." A young male who was sitting at the desk opposite from her took note of her sarcasm and negative disposition, shook his head and replied, "We have people to vacuum cars for us." She wasn't to happy that he interjected and quickly gave him the side eye. I came up with a simple solution. I walked out of the office to the car and took pictures of the interior.Then, I politely went back to her and stated, "I just want you to know that I took pictures of the interior and it is clean. I'm about to write a review about your attitude and I'm going to inform the manager about how rude you are." Moments later, as I was explaining the incident, she walked up and began to tell BLATANT lies, like..."I had to clean the car out. The car was dirty." I stated, "You are lying." I explained to the manager that I am a 3rd generation Toyota owner and that I was currently paying $3,200 for services, and deserved to be treated with respect. I also informed him that I am in sales as well and how it is important to treat people with kindness. He never apologized for her behavior. After small talk, he walked me over to another Toyota advisor who was as courteous and as pleasant as could be. We exchanged pleasantries, I paid my bill and then I was on my way very happy that my 2004 vehicle was up to par. However, didn't leave feeling good about my experience today. I was disappointed in the rental assistant's attitude and the fact that my SUV was not detailed as promised. When I saw the same pine straw setting on the windshield that was there the day before, I knew the exterior had not even been washed. I shook my head thinking, maybe next time, I should go to Wal-Mart, get a tune up, pay a lot less money, and keep it moving. Happy 4th of July! Dr. Dzoole

E. Dzoole Jul 3, 2019

I really wish there was an option of 0 star. I would really like to review this dealership that it was the worst experience at the dealership. They are clearly trying to loot their customers here. So, please dont hesitate to try any other dealership around. Sales associate who showed me the car was very good and very helpful. He explained to me all the details of the car, its safety features and all other features of 2019 Toyota Highlander Limited Platinum. I loved the car and now it was the time to deal with financials. Sales Manager came in. I dont remember his name but he was really a jerk. He did not have any sense of talking politely to the customers and did not care about customers at all. All he wanted was extreme profits. He started with the quote of 58K for a car whose base price on dmv is $39,050 by adding lot of services which are completely optional like Delivery Charges, 3 yrs warranty, etc. I clearly told him that the price point that I am looking at 41.5K before taxes and title with 0% APR provided by toyota. He came back from somewhere with a new quote of 50K and said that he just found out that there is a huge savings going on worth of 8K. WTF. you are one of the sales manager and you JUST found out? Pls stop screwing and looting your customers. I told him that I am going to stick to 41.5K before taxes with 0% APR. Let me know if you are able to do it. Next comes his boss, Mr. Senior Sales Manager. He comes in and says its already a lot of time we have been back and forth with quotes and tell me whats the final amount you want? He also tried to play mental games by saying that you really need this car and other BS and really tried me to give it in but I was stuck on 41.5K with 0% APR. Later he tells me that he can give me 0% APR with 50K but can go to 46K with 5.99% APR for 75 months. Then he says again that he wants to check and see what he can do. Comes back in couple of mins and says that he is not willing to sell his car to me anymore. This was the worst experience I have had with dealing with this dealership. Senior Sales Manager was : Travis FWIW, I ended up buying the same car with 41.5K before taxes with 0% APR from Cobb County Toyota, Kennesaw

Amit Khare May 28, 2019

I can not express how terrible my current experience with Toyota mall of GA is going. My family has purchased two vehicles from here previously and both experiences were amazing. This one experience has ruined my entire viewpoint. I purchased a used vehicle very recently here, and was very happy with the car, until 5 weeks later, when the half power engine late came on. This car somehow managed to pass a "detailed" inspection just to need entirely new spark plugs and coils just weeks later. Not only that, but the tag they applied for for my vehicle was listed for the wrong expiration date. My main point of contact IGNORED my texts and voice messages on SEVERAL occasions. When I finally was able to speak with somebody, I was told to bring the car to have service look at it, only to be DENIED service by a technician half an hour later, because they "do not have anyone with the knowledge to know what is wrong with your specific make". Three hours later, I'm told service needs to look at, but that they wouldn't be able to look at it until (last) Monday. They aren't able to provide me a loaner or rental vehicle, and the car I JUST purchased and and continuing to make payments on is not safe to drive. I'm finally given a response, and I'm told that I need to pay $580 dollars to repair maintenance that, again, SOMEHOW passed inspection. Also, I still haven't been given any clarification of what parts my car actually needs or how service was able to diagnose a problem when they originally denied having anyone on their staff that would know how to. I was finally able to speak to a Manager last Friday, and explained everything. He was very kind and understanding and requested that we give him 24 hours to gather information and promised that we would not have to worry about paying out of pocket. It is now Monday, I have not received a single call, and I have been getting voicemails for the past two days. Its been over a week, I don't even have a car that I just devoted thousands of dollars to be ignored. They haven't even fixed the tag situation, which is due to expire in less than a week. I guess a tag won't matter if I can't even drive the vehicle anyways. This is NOT the exceptional customer service we experienced last time.

2stephex May 13, 2019

My wife and I were driving through the lot looking for a place to park when a man (Michael McKibben) saw that we might need assistance. We stopped and spoke to him a moment regarding our desire to find a spot to park. During the conversation we shared our purpose for the day. Looking for a Tacoma pickup to replace a company vehicle for work. He told us where to park and by the time we parked, he was on his way to greet us as we got out of our car. This began our experience with Michael as we went into the show room. He offered drinks as we sat down and then we started to discuss our needs and desires for a new pickup. Throughout the process, Michael listened and took notes of what we wanted to look at and test drive. Once we decided it was time to start looking at the vehicles he was more than agreeable to do whatever it took to provide that particular vehicle for a test drive. We looked at several in the main lot and asked to see a truck that fit our needs. He went into the showroom and looked up one to match our needs. He then went off to find it and provide it for a test drive. We went for a test drive and Michael was a good resource for information and when he didn't know a particular "feature" he would quickly look it up online and give us the info. We both enjoyed the test drive experience. When we returned to the dealership, we asked to see another vehicle with more features. As he did previously he researched, found and provided another truck for us to see. After a decent time of looking at cost and features, we decided to stick to the truck we had just test drove. Michael stayed with us as the financing portion of car buying began. Never my favorite part of the process, but certainly a necessary part. Michael checked on us frequently and offered drinks if needed. His thoughtfulness and attention to our experience made this process more than just tolerable. We shared some laughs and actually enjoyed TJ (financial) quite a bit. I left the dealership with a new Tacoma and was thankful for meeting both Michael and TJ.

Alfred Hawkins Mar 6, 2019

I don't write reviews but i need to for Autonation Toyota Mall of Georgia for their unpleasant, unprofessional, unreliable services render to me, they deserve no stars if possible. I just can't believe how i was treated here, i came here to service my 2012 camry that i bought here 8months ago and a guy came up to me named PRINCE that he can put me in Toyota Camry 2019 XLE with no down payments with less interest that i don't have to pay for service in 5years and all i have to do is give him Good tips after the whole process and do the paper work and we will be done. To my own surprise the folks here want me to sign a paper that says am paying $0 down payment but still want me to pay $2700 for down payment and its not stated in my contract agreement and i ask the manager named JIMI that can I see what am signing and he said NO that he will show me after signing, guess he think i am an illiterate or fool so i disagree to continue, so another guy decide to helped named WADE and he told me i have a valid argument that only few customers will see that mistakes and he sorry and promise to correct it and he will give me 2 gas tank fill up and he tells me to sign those paper work after they correct it and give them the check so that we closed the deal and that i should help them make the sales. I told the him cool and i sign it cos i trust him and think he's helping but getting there the following day with my paystubs cos i didn't have my paystubs with me on monday cos i never planned on buying a car and the guy names Prince walked up to me and said am sorry for yesterday and don't worry about the tip cos they're putting it on your down payment and that's when i walked away om him and TRAVIS decide to help and told me I'll need to add 4k if i want the XLE and thats when i told him i am cancelled based on everything i was told amd the whole down payments and tip issue and changing my car from the features i suppose to be getting. I was there for over 8hours and they're so unprofessional here at all , i drove 50 miles here for 2 days and getting to know that the features he told me the car have is missing and they want to give me SE instead of XLE and when i told one of their manager named TRAVIS he told me i will add additional 4k to my contract and that's how i told them to cancelled the deal, cos there's no honesty and they're not been staraight forward with me and they gave me my check back but i woke up today and noticed they went behind my back and still charge my account for a cancelled deal. Please always check your paper work well because they'll screw you up here and give you a wrong car, even reap you off your money. All the conversations always happen behinds closed door 5 stars for Daniel at the service department for his honesty and his advice about my car

Ola Feb 6, 2019

Two years ago (as of directly now), I came here with a couple of friends because each of us were looking for a new car. All of us were under the age of 16 and was getting ready to start learning to drive (not including the third friend who was nearly 19 years old and supervising us as we were underaged at this time). So to make ends meet and get a head start in life, we decided to take a look at several of the new Toyota’s as they were rated to being the most reliable cars possible. However, not even 20 minutes after we started looking at the cars, a group of salesmen made threats to call the police on us & asked us to leave because they thought each and everyone of us were too young to be at the dealerships alone. However, it was said, by my (soon to be) 19 year old friend, that the age criteria to be at the dealership requires one to be at least 18 years old to look at the vehicles and supervise those who are under 18 years of age. So basically, none of us were in the wrong for anything, yet and still, the salesmen started to act belligerent towards us & rudely told us to leave. I made it known to my friends that I’d never buy from there & told them to look elsewhere. Here’s my word of advice: if someone has met with any dealership requirements and show proof that they’ve done so, don’t chase them away. Believe me…that WILL have a negative impact on the production of your shop so please don’t do this again unless it’s for a good reason.......... My parents found satisfaction with this dealer & left there one evening with a brand new 2017 Camry SE in exchange for a 2010 Base Highlander which had problems with loud noises coming from the engine. They bought the car for the price of a normal new car due to the 2018 Camrys being put on the lot. In addition, the 2012-2017 generation of the Camry have also been around for a while so many bugs were worked out of the 2017 model that my parents purchased, My friend & I eventually got our cars as well (from different dealers and also different brands). I purchased a 2017 Ford Focus S 5-Speed as of November 2017 from Five Star Ford located right outside of Stone Mountain, and my friend purchased a 2017 Dodge Journey SE during March of 2017 from Hayes Chrysler Dodge Jeep Ram in Oakwood. Both cars were also purchased brand new.

Shawn Humphries Jan 8, 2019

Negotiated my vehicle over the phone with the salesperson and the process seemed to be going smooth. The selection was slim for what I was looking for and I went to test drive a specific vehicle. A 2018 Toyota Tundra SR5 in a burn orange color. The truck had the 5.7L engine, a safe in the center console, and the tow package. It was exactly what I was looking for, but not the color. The sales person informed me the color I wanted would be driven up from another location and it would be identical to the vehicle I test drove. While waiting for the financing, my wife and I tried to get snacks from the vending machine for our kids. It was late and they were hungry. The vending machine took our money and didn't work. No signs were posted. Should have taken this as a sign of what was coming as most dealerships offer free snacks and beverages for the customers. I started the financing process by putting a substantial amount of cash as a down payment plus signed the trade in paperwork. The truck I was purchasing had cloth seats so I paid for the upgrade to leather. Almost a week went by before I was able to get the truck. This was also the first time seeing it. It didn't have the safe and the salesman said he didn't realize that was an upgrade. I checked over the truck and inspected the leather heavy. Everything else appeared right. Eager to get me inside to finish the paperwork and so he could get the vehicle to detail I only spent a few minutes looking over the truck. After the process was complete and I was headed home I noticed there wasn't a tow package either. When I got home I noticed it was the 4.6L engine. Two more disappointments! Then my wife noticed a dent in the front bumper. Are you serious? Contacted the salesman and he said it would be taken care of. I sent pictures to him and said I'd be back in 2 days. I drive an hour out of my way to get this fixed. The lady who handles the parts ordering wasn't even aware! The part wasn't in stock and she hadn't seen any pictures that were sent. I had to return again to get the dent in the front bumper taken care of.

Anonymous Oct 8, 2018

My wife and I went to the dealership over the Labor Day weekend with the intention of buying a vehicle. I had contacted an Internet sales person as I had offers from several dealers to compare and the only reason we went to Autonation is that he said they would provide the same deal as the other dealerships. Once we drove the vehicle and began to negotiate on the car, the sales person gave us a price that was far above what we had talked about over the phone and he blamed it on his manager. These are the games these people play. The issue was that the dealer had added multiple options that were never discussed as the focus remained on the MSRP before the dealer added items. Most of these additional items were grossly over priced as they are simply a profit play for the dealer ($3000 additional). I should have checked as we could have gotten a higher trim model for the same price elsewhere. As much as they talk about service and customer focus, when it comes down to it, we felt pressure at the end and ended up buying a car that could have been a lot less elsewhere. In fact we went to Atlanta Toyota afterwards to verify our deal and the people there were much more relaxed without all the pressure and they provided more information than Autonation to help us in making an informed decision. At Autonation they could not explain the taxes on the lease nor the interest and all the figures were not disclosed in the beginning despite asking multiple times. We both felt the pressure for a sale and no one from the sales person, manager, finance guy were able to explain any of the details of the lease. They were simply interested in the sale rather than making sure we had the information we were looking for to make the best decision for us. Of course, they are in the business of making money but I don't subscribe to the high pressure tactics simply to get a sale. Based on my experience at this dealership, I would not go there again nor recommend it to anyone of my family or friends. The people were friendly but focused on the sale not the customer. In the end, it was my fault for making the decision to buy as I fell for their pressure and regret it ever since. Not because of the quality of the vehicle but the information provided and the high pressure tactics.

Mihir Patel Sep 6, 2018

I had a good/not-so-good experience here recently, hence the four stars. The NOT-SO-GOOD: I had trouble with my Prius the other day across town, which made me late for an event at church that did not put me in a good mood to start with. The engine would not kick on after pressing Start. The dashboard display would flash briefly, then I was seeing: "P" lock mechanism. Park your your car on a flat surface and fully apply the parking brake." (The car was parked on a flat surface, btw). Having not seen this message before, but based on what I could glean from the manual and the way the car was behaving, I figured it might be a bad 12V auxiliary battery. I even had a co-worker try to jumpstart it, to no avail. [Side note: I like my 8 year old Prius, and I had never had problems with it before (which I had purchased from Toyota Mall of Ga, by the way), and had generally had pretty good experiences with this location's employees]. I called the 877 customer service number at the dealership to get them to transfer me to the service department to see if they could maybe confirm that it might be a dead battery or possibly something else, before I called a towtruck. When I briefly explained the situation to the CS Rep, and asked to speak to the Svc Dept, she said that it wouldn't do any good, since they can't give out diagnoses over the phone, for 'legal reasons' or something to that effect. I asked her to give me the Svc Dept anyway, and she replied, "O-KAaaayy", in a dismissive tone I did not appreciate. Once the Service Dept rep ("Jim") answered the phone, I explained the situation, read him the dashboard message, and asked if there was anything he might suggest (about what it might be). His response was, and I quote: "Triple A?". End quote. I was ready to blow my top with his somewhat sarcastic response. He then said something to the effect that he honestly didn't know what I expected him to tell me. I was just looking for ANY kind of help, like "Sorry, we can't give diagnoses over the phone, but maybe here's a towing service we might suggest." Or, "Yes, it might be a dead battery, but I don't want to give you false info until we can have a look at it." ANYTHING would have been better than his snide response. Anyway, after hanging up with the dealership, the towtruck guy came and was able to get my car started with his portable charger, and I then dropped it off at Mall Of Ga Toyota later that evening. The GOOD: I worked with Chris the next day, who confirmed it was, in fact, the 12V battery that needed replacing. He was most helpful, and explained everything to me, along with a few other observations from their inspection, but Chris did not pressure me into any further repairs. Chris also helped me with a prior recall that was pending (with Jamis, who is another decent service rep there). He also offered some additional Prius specialist's names there for any future Prius issues I might be experiencing. A true professional. I will return to this dealership in the future for repairs, and maybe even a new purchase, but I just wish there wasn't such a disparity among the employees that work there, regarding customer-facing interactions. I think some inter-personal training needs to be reinforced for some of the folks at that location.

Bob Burns Mar 26, 2018

I contacted the only Toyota Dealer in Oakwood, GA. where its a Family owned business and closer to my Home. When I accused them of deception (I may have been wrong), but they stopped all communications with me (Makes me wonder if I am right). I made it clear that I was going to buy a RAV 4 from someone within a week and I was willing to work with them anyway. Nothing! The next night I sent a request for a quote after a Co-worker suggested I contact Auto Nation Mall Of Georgia Toyota. David Reed sent me a reply within minutes and gave me a quote in writing, unlike the other dealer that wouldn't even give me a copy of what they offered in person and said that they would. David then followed up with a Professional Call and then excepted my request for a late evening meeting the next day. I got the price I needed which was better than all the deals I had looked at. I dealt with folks who had been there for 10 hours already that day and they worked with us (My teen son and I) and FOR us, to get the deal we needed to match our budget. Best Rate of financing I ever received anywhere. (even with a Bankruptcy 9 years ago) 700 CS Love the car/truck RAV 4 ,2017. I am very strong minded and I wont be intimidated or spoke down to. It was never a concern. (So glad that my Son witness such professionalism, especially after the last experience ) These folks should have been tired and they could have been typical Car sales folks but they were not. I told them how much I appreciated there demeanor and I told them that I would promote there business as long as they handle my friends and family the same way. They told me that it was the way they handle everyone and not to worry. I believe them. Go in and ask for David Reed and tell him Samuel and Elijah sent ya and that you expect the same deal and treatment that I claim in this post. I trust you will get it. ( By the way, My son taught him a few Card Tricks while we waited for financing. Maybe he can show you one of them :- ) Samuel R

RockaDJ Aug 21, 2017

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