AutoNation Toyota has always exhibited Great Service. I had the pleasure of working with Service Advisor Paul Kim. He was very helpful and explained the service for my vehicle in a very understandable manner. He had a listening ear and offered great advice. AutoNation is Blessed to have Paul Kim as a Service Advisor! He is truly an Asset to your Business! Great Job!

Purchased my Ram 1500 and it was the easiest, fastest and nicest experience I’ve had purchasing a vehicle. From the test drive to signing the paperwork, everyone was great. Elvis, Travis and Younes made my experience an easy and great one. Highly recommend them for your next purchase.

I had an amazing experience at this autonation dealership. Great customer service and I got an amazing deal on my new car.

Jazmani and Luis were very passionate about getting us a car. This was my first time at a Toyota dealership. I loved my entire experience here. They were absolutely amazing I would definitely recommend coming here.

Jazmani was amazing!!! He was so sweet and fast 10/10 service!

I’ve been coming to Toyota for my car service. They had upped the price for my oil changes and I thought it was just inflation going on or they decided to offer higher prices. To my disappointment, they have been charging me for a higher oil and not the synthetic oil that I usually get. They are usually good at explaining everything after the service and telling me what I need. It’s not good customer service if you don’t mention or inform customers. I have called and spoke to a service tech at Atlanta Toyota and I will be going there from now on. Disappointed.

Had a fantastic experience with Kyle over at AutoNation Toyota Mall of Georgia. He got me into a car I love and helped me through every step. Could not recommend going there any more strongly-you will not regret it!

Just purchased 2 trucks with Estefania. I’m cannot be more happy! She was amazing. Highly recommend!

Amazing service provided by Estefania. Very knowledgeable, friendly and professional. Definitely coming back with here for future purchases!

Alan Richter has been taking care of me and my Camry since 2014. I always feel well taken care of. Thank you, Alan!

Si algún día quieren comprar carro ve al dealer del mall geogia les recomiendo a Gabriella

Andres Delgado and Jacker was really helpful getting us our new Camry. Customer service was Perfect!

Mi segundo carro con mi vendedor Andrés Delgado, excelente servicio, muy atento a todos los detalles, les recomiendo a autonation toyota. 5 estrellas ⭐️

AutoNation Toyota Mall of Georgia has always excelled in quality service. I have yet to be disappointed when trusting my vehicles to their care.

Amazing Experience at Toyota Mall of Georgia..Best inventory and costumer service

I was very pleased with the service and quality of work on my car I received.I was updated quickly on repairs needed and it was finished when promised.I would definitely would use them again.

I have had best experience with Miguel Acosta...best salesman ever! Toyota has been amazing, Thank you Jacker for my financial help . You guys Rock! 🙌🙌🙌❤️❤️

They go above & beyond to make sure you’re happy with your new vehicle! The team is super friendly and outgoing! They definitely have a Customer for life! We just LOVE our new 4-Runner TRD! Thanks Wade!!

Great customer service. Only complaint is they did not reset my maintenance required setting and I have to go back to get it fixed.

My visit was great! I came for service and I worked with David, he did everything in his power to get what I needed done in a timely fashion. We struck up a conversation after telling him I also work in sales, great guy to have on your team. In fact I believe it may be time for a promotion! I hope to see David the next time I need service on my corolla.

Really great service, very informative and helpful, thank you for everything Jazmani, you were really awesome on our car purchase!

But a new Toyota highlander recently, although I didn’t want to spend the amount I spent, the staff Aaron my sales agent was kind and did a good job helping us to make the right choice and all the managers were kind. Thank you all. I will definitely refer others to your company.

great people, good service wish they would offer more coupons

Excelente experiencia...muy agradecido por la atención

Samantha was excellent to work with. I highly recommend her.

Good service but have to wait 1 hrs. Less than 30 min would be better.

As always good services , kindly people who will tell you what your truck /car need !! I have worked with Rodriguez and James park they both really nice people and I bet there are more like them at the dealership 😀 Edit: went back there to do oil change and Dianelis took good care of me , she provided all the information I needed about my 2012 Tacoma maintenance ! Si habla español pregunté por Dianelis ella es buena y le ayudará con cualkier pregunta

Siempre es grato estar en AutoNation Toyota Mall of Georgia, servicio cinco estrella... Les recomiendo llegar y buscar a Dianelis Lindarte si hablas español, un muchacha super amable y amigable que siempre busca que estes bien durante todo procedimiento que vayan a realizar...

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My Tacoma is very important to me, this will be my last vehicle, so I am making sure that is being taken care by the best, thanks to the service provided at the Toyota Mall of Georgia, I know my truck will last longer, from the Service Desk, Paul Kim to the shuttle drivers, all were very kind to me and took good care. Thank you

Great service.

Map and Alen were amazing! They carefully explained what was needed for my car, the cost, were accurate with time, and extremely patient. I will be going back!

Tyrell did a great job. Easy, quick experience from start to finish.

excellent experience

Jazmani is super amazing guy! He Helped me a lot selling my Sienna for great price. Im very satisfied with his deal.

THANK GOD FOR KYLE! If you are looking for a vehicle from this dealership, you need to work with Kyle. I traded in my 2018 Toyota Corolla for a 2022 RAV4 and the process could not have been smoother. I am one who HATES going to the car dealership because we all know the deal. They are trying to make a sale and rip you off in the process. But that all changed when I met with Kyle. He worked effortlessly to get me the absolute best deal for my trade and my brand new car. I'm walking away with almost $15,000 for my 2018 Toyota Corolla and a brand new RAV4 that Kyle had Toyota build from for me!!!! He was very knowledgeable, provided car buying education, and put up with my thousands of questions. Moreover, he did not treat me as just a sale. I was more than a customer. He gained more than my business, he gained my respect and trust. Kyle is truly the most honest salesman I have ever encountered! God bless him and his new family! Toyota has a true gem with Kyle! I hope they treat him well! On a separate day I went to the service and parts area. Mitch that works in parts was great! He was the only person that was thorough and helped me solve my problem! He went above and beyond to make sure I got an answer to my pressing question. Very nice and genuine person!

I recently purchased a Tacoma from Autonation. For those of you who have recently purchased a popular vehicle you know that inventory is pretty scarce. I had to wait 2 months for my vehicle to arrive. However, the overall buying experience was great. My sales rep, Isabel, was a pleasure to work with from the beginning. She kept me informed every step of the way and made sure that no other sales person poached this particular vehicle. I highly recommend her. The finance guy, Luis, was also great. I also like that this dealership doesn't do "market adjustments" like a lot of other dealerships are doing. Overall, I'm happy with the buying experience and my new Tacoma. Thanks Isabel!

Service and sales department was awesome I love this dealership would recommend to everyone!

the camry needed service,due to previous experience with other dealerships. I went in with a 5 gal bucket of Vaseline. Didn't have to use any. They made it simple ,explained well and did what they said. Will use them for the tundra

Ruben and Travis were the ones to help me on my wonderful experience. I was looking for a car the whole day and this was my last hope. Ruben came out to help and showed me what I wanted to see. Travis was a big help to get the price we were looking for. Would recommend anybody looking for a Toyota or a reliable car to come to this dealership and talk to these two guys. They will get you what you need. Thank you Travis and Ruben!!

MR MAP ATENDIÓ MUY BIEN SERVICIAL Y SIEMPRE DISPUESTO A AYUDAR. FELICIDADES POR EL EQUIPO. COMO DEALER MUY RÁPIDO Y DESDE QUE ENTRAS TE AYUDAN Y TE ASESORAN

Now first off, I recommend you go here and request Miguel as your dealer. He is superb . I called him 3 hours before he even had to clocked in for work and he still picked up to answer my concerns. He is a good communicator honestly with quick text replies and gives you his personal cell. After the purchase he even checks in from time to time and ensures that he will be there when you have any concerns. I wholeheartedly recommend him. I bought the 2022 GR86 here and it’s nice to have Miguel who is the owner of the older model to really convince me to get it. He even went above and beyond to ask his coworker who owns the GR86 to let me see it, sit in it, and ride in one before I decided to secure one of my own. Miguel is 5/5 stars. Thanks! Reason why I give this place a 4 star is honestly there was some foolishness/clownery here. Whoever did the final buyers order without checking just lost the dealership some money while I saved some money on my end. The purchase of the car in the end was more stressful than the negotiating (now we all know the negotiating and buying the car with the haggles and the arguments is a given). Despite the fact I did part of the work by securing my own loan and to me I was the perfect buyer with good credit score and ability to pay for any car within reason, I thought it would alleviate the stresses of everyone involved. It did not and it was again clowning all around.

We will never go there again. Just had our brakes done a month ago. Went in for an oil change and was told we needed brakes for $900. When we asked about it, the service advisor said he was assuming we needed brakes they didn'tactually check. Paperwork and his text both say we need them done. Total scam.

I was really satisfied with Makehi He did just what we expect to see in a salesman.

Purchased a 4runner from them and had a great experience. Gabriela was awesome throughout the whole process and I would highly recommend her to anyone interested in buying a vehicle at this dealer.

My parents and I worked with Kyser, a really nice young man. He helped me buy my first car. He was very down to earth, friendly, straightforward and helped us get the best deal. Kyser is a true asset to the company. I would highly recommend him for anyone interested in purchasing a vehicle.

I came in last week looking for a new car and was helped by Wade G. He was extremely attentive, knowledgeable, and patient with all off of my questions…I ended up going with the Rav-4 and couldn’t be happier! I highly recommend that anyone looking to buy or sell a car at this location ask for him.

I went in to do a test drive for a 2022 Tacona SR5, Ali took the time to listen and show me the truck I wanted to drive. Travis, his manager, welcomed me as well and went over the numbers in detail. When I will be ready for the truck, this is my dealer choice. I strongly recommend Ali as your sales guy. He's friendly, professional, and a great listener. Good luck on your purchase. I had a great experience.

Wuooo principalmente contento por la oportunidad que me dio toyota por pertenecer a su familia, increíble la experiencia al comprar el proceso fue rapido, gente amable y cordial no pierden ni un solo detalle, muy contento por la adquisición de mi camioneta muchísimas gracias gente toyota, grandiosa la atención de Jason Romero y Jose en la parte de las finanzas, les regalo un 1.000.000 % de AAAAA+++++

Great service by the many people that made this transaction FANTASTIC!

Excelente servicio y atención al cliente! Andrés y Gabriel siempre muy profesionales y hicieron todo posible para llevarme mi nuevo auto a casa. 1000/10 recomiendo a esta agencia especialmente si eres hispano. Gracias Gabriel y Andrés!

Mi camioneta cuando la lleve corría bien después cuando fui por ella ya no me prendió.

Hello, My first experience at AutoNation was very satisfying. Noel greeted me, explained the process, and made sure all my questions were answered. I will be returning and hoping to keep him as my service advisor. Thanks Noel.

I came in just to look at cars and get an idea of prices. As soon and my husband and I walked in we had a welcoming greeting. Gabriella was very pleasant. She helped me so much by understanding what I was looking for. She was honest and gave me a clear picture of all scenarios when it came to finding the right vehicle for me. I appreciated all her time a dedication.

Quick friendly service

Great Buying experience and a great Sales team! Met Frantz when we stopped by the dealership to look and a non buying visit. When we returned a few weeks later and asked for him he remembered what we were looking for and kept the sale going. A real pro!

Automation Team is outstanding I’m coming here from last 5 years & simply love the way they treat their customers. Keep it up & keep climbing 👍

Had a great experience. Wade Larry was a wonderful sales person, listened to our needs and wants and found us a wonderful fit. My first Hybrid and I am loving it. Thanks again!!

They are very professional. I think my oil change took under 30 minutes which is just impressive. I definitely would return again.

First time buying a used car from Autonation and the process was smooth, quick, and friendly. Salesman Andres Llano was polite and considerate of what option and features I was interested in. I really like the 2019 Camry XSE and I would definitely go back a second time and recommend to anyone.

Very friendly environment. Took the car for the 5000 miles service and the Advisor Alen Kadiric was professional and had the car ready as promised.

I love Toyota Mall of Ga. Their staff is professional and courteous. My favorite staff member is Shannon, she is so sweet and kind and know how to make you feel at home. Toyota mall of ga should be proud to have her on there team.

I recently went to Auto Nation Toyota to look for a new car that was a good fit for me and my new job. Facberm Useche helped me find the perfect car to make my first car purchase on! He was a great help and was very invested in helping me find the car I wanted and get it to an agreeable price. He made sure I was well informed on the process of buying a new car as well. To be perfectly honest, Facberm Useche was the reason we bought the car at Auto Nation. There are many Toyota places that have RAV4s, but he was such an honest and hard working sales man that my family and I trusted him and Auto Nation. He even came in on his off day to help us finalize paperwork on the car. We recommended him to my cousin to buy his truck, and Facberm Useche found him a deal as well!

Me sentí muy como y con una excelente atención por el vendedor YVES

Staff is very pleasant~I had my Lexus GX470 left signal replaced I was informed because the Battery had to Removed and a panel my service amount was increased which will include Labor $115.00 How UNFAIR I thought it was to charge additional because Toyota Designed this vehicle. I even spoke with manager and the best he could do is 10% off **** visited Toyota 5/7/22 ***** I had a better experience and Shannon is Awesome. Service was great STAFF very pleasant!

Took my vehicle in on a Wednesday for an AC problem. AutoNation completed a brake service, fixed AC (replaced all the lines) and a oil change in less than 2 days. AutoNation communicated every step of the way. An overall great experience.

Paul helped me out tremendously. I had some unexpected expenses come up on a holiday weekend. I set up an appointment to get my car serviced, they even took me home so I did not have to wait in the lobby. It was done before the end of the day and I even got my car washed. I highly recommend this location.

Always prompt, efficient, courteous and informative.

The customer service here is definitely top tier. I had come from an hour away to look at a used Audi they had and ended up leaving that day with it. Unfortunately, I had gotten a flat on the way home. My salesman, Maxwell (one of the best I’ve met- to date) spent his day off assuring that my car was taken care of. New tire, oil change, etc. It was a rough start, but the results are why I’d recommend you give them your business.

Muchas gracias a Víctor Fernández por explicarme todo el carro llegue si saber que comprar y usted me explico las diferencias entre 5 carros gracias por tu ayuda y tú paciencia

Brought in my vehicles for recalls and dealt with Map and he was most courteous and professional advisor I’ve had the pleasure of dealing with. Everything was taken care of urgency and professionalism. Couldn’t be more happy with his service.

Excelente atención de Linda y Andrés Delgado. 10 estrellas, recomiendo a autonation toyota para la compra de su nuevo vehículo. Mi segundo vehículo con ellos.

Wade Larry and Truong Ly were absolutely great. Extremely helpful and kind

I had a good experience at AutoNation Toyota Mall of GA THIS TIME! Several times that I had my car serviced there was always a problem. After speaking to several people I was finally able to take my car for service without problems. thanks to management listening to the customer!!

Worst deceiving experience ever. Inquired about a car from out of state and was given a run around. Advised that I am willing to putting a deposit. Fredrick said will call back after an internal inspection and shipping cost discussion with manager. Next day doesn't pickup my call. Never calls back. Found from another sales manager that the car was sold the previous day. Would never consider an Autonation dealership again. Would have hoped they would give some consideration to someone willing to buy a $117k car. Zero customer service.

I used the service department to take care of some recalls on my Tundra. The team in there wer very nice and got me taken care of very professionally an quickly. I've owned several Toyota vehicals and they've really been great and long lasting.

Map Mouth was very helpful and provided service efficiently.

Great customer service Alen our service advisor is exceptional. Thank you for the great service AutoNation Toyota Mall Of Georgia.

This place has always treated me right, and fixed all my car's issues at a reasonable cost. ALWAYS helpful, courteous, and prompt. I trust no one else with my car.

Recently purchased a vehicle here. Staff very friendly and not pushy. My sales representative Carla is outstanding. Jose financial person was very nice as well. I would highly recommend going here is you are looking for a new or used car with great prices and staff.

Rissa was very professional and was in the process of taking care of things

Great Service

Daniel Jung helped me. He was very kind and efficient. Easy process with buying my car and he let me view many options before I made my choice. Great guy!

My purchase was lit with estefania

Great customer service . The courtesy care drivers and service is a major plus !

Wonderful staff in all areas. Exceptional sales staff. Carla Diaz Mota was my sales representative and she explained each step of the purchase. She told me about warranties, extra that I could add on. She took her time with me while I looked at the car. Can't give her enough Praise. Jose the financial person was exceptional as well. I would highly recommend this company.

Hats off to Gabriela Quero Mogollon. She provided the best customer service I’ve experienced in purchasing a car. She was professional in all aspects of the process and very knowledgeable. After my purchase, Gabriela followed up with me to ensure I was completely satisfied and offered her assistance if I have questions in the future. She was incredible to work with.

Brought my 2016 Tundra for an oil change and tired replacement. My technician Allan (the bald one) took great care of my vehicle. He gave me the options to choose what I needed done. I was sure he was being honest because I had already taken my truck to another repair place and told me the exact same thing. Couldn’t be more pleased with the level of service and care you receive at that place. Top notch they are.

La señora de servicio al cliente llamada Genesis, me dio una buena atención y el servicio es excelente . Recomendado. Gracias

They only want to help who they want too

Chris was awesome. I will be returning to see him for future services. Professional and tool great care of me.

Leslie was great at finding a car during challenging times. She worked with me to find a car that fit the family’s needs and timing. She was very diligent about keeping us informed on the arrival date progress. She has continued beyond the sale to make sure we are happy with the vehicle.

So friendly and helpful. Paul is so patient. He goes above and beyond to make sure your car is safe .

Excelente servicio gracias a Andrés Delgado!! Recomiendo a automation Toyota para la compra de sus vehículos

I have always had an excellent experience at Toyota Mall of Georgia. My service advisor, Shannon, is the absolute best. I don't ever feel like I'm being mislead in any way about the service I need for my vehicle. I've had my current Camry for almost 12 years now and it still runs great. It is the 3rd vehicle I purchased from this dealership. I have taken all of them to this dealership for all service, since long before they became Autonation. I will continue going here because I continue to be treated right. Plus, you can't beat a Toyota. Best cars I've ever owned!

Excelente servicio, la vendedora Isabel me ayudó con la compra de mi vehículo, ella fue muy amable y honesta, sin duda volveré.

It was one of the most rewarding experience I’ve ever had in purchasing a vehicle 🚗

Muchas gracias por la atención de Kharol y Víctor que me ayudaron a conseguir mi Highlander y a José de Financiamiento por conseguirnos un excelente negocio. Recomendados

It was an absolute pleasure working with Kyser Howell today! He was very professional and personable. He made us feel really comfortable in a situation where most would feel pressured. Hands down best the experience I’ve had at a dealership. We were all able to walk away happy with our needs met!

Kyser was phenomenal! From start to finish he was very attentive to my wants and needs. He was very professional and made my experience worth while. He wasn’t pushy like a typical car salesman and I appreciate that. If you need a new car, come see Kyser!

They always provide the excellent customer service and make sure vehicle is in great shape!!

I initially had some issue with a sales man, The manager (Travis) reached out to me and address the issue. The matter was resolved. I must say. Travis, takes customers service personably and can tell he takes pride in representing Toyota.

In for a recall repair - everything went smoothly and my car was ready when they said it would be. Excellent communication from the service department.

Buying my 2nd corolla at this location. Estefania always has been my salesperson and she is the best. Me and my family are always coming back with her!

Samantha H. has something a lot of service representatives don’t have …empathy. She is a sincere person and AutoNation Toyota Mall of Georgia should be proud of how she handles customers. She went out of her way to help me with the repairs of my car and was also able too get me a loaner vehicle when there wasn’t any. Thanks you Samantha!!! Job well done.

I loved my experience with Autonation Toyota Mall of Georgia. They were kind and helpful especially my sales person, Drew. I would definitely go back here for my next purchase.

Very happy with my new car. It came earlier than it was expected. Everyone is very nice. Daniel is awesome. He helped me with the whole process. Thank you AutoNation Toyota!!!!!!

Me arreglaron el auto en pocos día el servicio excelente Dios los bendiga mucho gracias por todo.

La mejor atención al cliente siempre pendientes a darte el mejor negocio💕excelente personal de trabajo.

I love automation the are the best! I been a customer for 6 years! excellent customer service! yesterday I was there and got a chair massage ! waiting for my car to be service! never ever had a massage at a dealership! Cecelia was excellent! thanks you automation for always making my experience great! I recommend everyone to go to automation! Angela hodges

David helped e out and was amazing! He had wonderful customer service and was very knowledgeable. I will be back! Thank you David.

Mall of GA Toyota's service station is great (if I were to review the sales center separately, I'd give them a less than favorable review based on my experience shopping there 5 years ago.) I've used the service center for a few Prius visits over the years, and probably my Camry and Avalon before that. The waiting area is nice, well-appointed, clean and comfy, and every member of the staff is friendly and helpful. Noel (sp?) in particulate on my most recent visit was SO nice and sweet. He even tracked down a drive pink breast cancer awareness license plate frame for me to have! My visit was quick and he wasn't salesy-pushy about "your car also needs XYZ that'll cost big bucks!

Mr Paul Kim provided professional service, was extremely friendly and was able to arrange service on my Highlander, oil change and tire rotation was done with in one hours.

Jorge Susana definitely helped out and helped me find the perfect truck for me!!

Loved the experience. Very responsive team.

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Excellent customer service and the new waiting area is amazing.

Always a pleasure doing business at Autonation Mall of Georgia location. Service person Alan went above and beyond to ensure myself and my vehicle was taken care of.

Alen at Toyota AutoNation Buford was great and he went above and beyond to clarify every section of the service in detail.

Kimberly in the service center was great. I will not give a 5 star because I have asked 3 times for the breakdown of the sales price, fees and taxes for a car I purchase in January. I do not understand why I can not have a copy of it.

I brought my Rav 4 in for an oil change and didn’t have an appointment. I was treated with respect and I ended up having my 90k mile maintenance done ( I knew I needed it). I was surprised how quickly they were able to get everything done as I had to wait for it instead of dropping it off. There was no high pressure selling and they were very polite and efficient. Thank you!

I have had great experiences here with vehicle services. The service manager was very helpful, explaining and answering all of my questions. They explained what was recommended, versus what was needed immediately versus, what needed to be on my radar. I appreciated that.

Incredible experience friendly, courteous & respect staff! love Prince Muogbo Toyota Sales Associate and the manager Chris! The complete experience was flawless none of the trick and give mix that you were expect from a car dealership

Mr . Allen Kadriric was amazing.. very professional and respectful

Thanks to Alen for made my first service experience at this location so fast and easy.

Thank you so much to Víctor fernandez

Donna was very personal and helpful. She got us thru the car buying process with no hiccups. The car we bought was used but has been working great.

Chat was hassle free.

This was the 3rd or 4th time we have had put new tires on our Highlander here!! Never a disappointment!! Would highly recommend. Thanks for the great job, once again!! See you soon for an oil change. 😊 Thanks- Brumbalow Family

Great car service, awesome customer service

The best place to purchase your car, Mehdy helped me a lot to find the car that fit my needed.

Great and fast service ! The car was ready on time .

Excelente servicio

I was in and out for oil change and tire rotation in just a little over an hour. Thank Map!

Great experience with Larry and finance staff member. Took time and made the process easy. Very personable as well.

Maxwell did good job by convincing me. He went out of the way to help me get a better car. I would definitely come back and tell my friends and family too. Good Job!!!

I always feel welcome and know my car is taken care of. Thank you

5 ***** I trust the service and maintenance team wholeheartedly- Alen K is a wonderful service advisor who is respectful of my time and needs. Thank you very much to the whole staff at AutoNation Toyota MOG for the great customer service, solid performance and always making me feel welcome.

I’m going appreciate Chris at the part department he’s best he find wat u need and I have so much respect for this guy

Es la segunda vez q llevo mi carro por garantía de rotores y está vez no lo hicieron por políticas de garantía el cual lo pudieron haber solucionado la primera vez q lo lleve hacerle el servicio. Aparte cada vez q lo llevo hacerle servicio los mecánicos dejan el carro lleno de grasa el techo los asientos y la puerta del piloto. El interior es blanco

Travis and Kyle were very professional and knowledgeable. It was a pleasure for me and I would highly recommend purchasing from this dealership.

Service was okay. I was given a new hire to start my services on a120k miles maintenance. Not much of a greeting as I was given a price sheet of services that cost over $1.2k. (more than half of those services I have already done in the past). I kindly reject and just got my oil & filter change only. Done and gone in hour and half.

Ask for Map! He is honest and doesn't try to sell you any pointless extras. Because of Map I will be back dispite a negative service incounter with another employee. Thank you again Map for going above and beyond for your customers!

I'm not one to leave reviews of any kind for any circumstance really, so me feeling the need to commend the Service, Sales, and Finance department on my recent visit to AutoNation Toyota Mall of Ga is 100% warranted to be written down. I went there with the intention of just getting my 2008 Tacoma serviced with Chris Richter (He is an excellent asset to Toyota and always looks after my truck when it's in the shop for whatever reason) and left from there having made (for this Market) an excellent deal on a 2022 4 runner. I was just standing outside admiring the looks of the 4-runner when Luis Prato walked up and introduced himself. I had zero intention initially of buying anything that day but the deal that was offered to me by Luis and Lorenzo (finance dept) was really too good to turn down. I have to say that I've been bring my truck there for many years to get serviced because of the great work Chris and his team of technicians provide. My 2008 Tacoma has 433k miles on it and runs just as good as it did when I bought it. They've kept it in great mechanical condition for me over many years through normal breakage and self-inflicted damages due to my hunting adventures on the farm. Have no doubts that it'll run to a million miles. The experience buying my 4-runner was probably the easiest auto purchase I may have ever been a part of. Luis was very patient with me as I ran him back and forth trying to work out suitable parameters. I appreciate his patience. I almost let another couple have it and he went to Lorenzo one more time and came back with a deal that was very reasonable. When I went to meet Lorenzo to finalize the purchase, I was very pleased with that whole process as well. He was very polite and well-spoken and even worked out a lower interest rate for me while I was sitting there. We chatted about what I do for living and how his work was in the finance department there. Very interesting and intelligent fellow. In summation, I'd like to personally thank Chris Richter for these many years of being there to coordinate basically every service item that's ever been done on my Tacoma and being super professional and down to earth through all of it. (Even when chasing mystery squeaks around the front end). Luis Prato for walking up to me and not being a pushy car salesman. We chatted about his 4-runner and what his family does with their vehicle for fun on the weekends. He was more than patient with me and extremely helpful with making the deal work for me. Lorenzo was equally impressive at his job and made the last steps of my purchase very memorable. Kudos to Toyota for employing and keeping these gentlemen employed. I'm a Toyota driver for life, and as long as these guys and folks like them are employed at AutoNation Toyota Mall of Ga I will continue to service and purchase my vehicles through them.

The sales person was persistent but not to pushy the first time I went to the dealership looking for a used car. I didn't purchase a car at that time as I was still looking for what I wanted. I decided a Toyota Camry was what I wanted so I returned to the dealership, sought out the same sales person, and instead of buying a used car ended up purchasing a new car.

From the moment we entered the service center, Alen was a huge help—guiding us through the process of getting the car checked out! The best part was that Alen stayed in touch with us every step of the way to keep us informed—we would definitely go back for our Toyota needs!

Great place for collision repairs. I am very pleased with the repairs made to my car. Celeste went above and beyond to assist with my vehicle repairs and dealing with my insurance.

So far my favorite Toyota dealership in the area. The salesman were knowledgeable or willing to admit when they didn't know something and would find out for me, not high pressure either. Service has been great too. Friendly staff and the service I've had done here has all been pretty quick.

Awesome Place! Great service, super clean and friendly! Jorge Susana helped me and the experience was AWSOME! 100% recommended. Never going somewhere else for future purchase.

Made appointment previous night and they completed all maintenance services in less than one hour.

Excelente servicio al cliente, te brindan toda la información que necesitas gracias a Sixlimar, Gabriela y José que me brindaron un excelente servicio.

Alen went above and beyond!!! My car was making a funny noise and had cut off twice. I had my sister follow me to the dealership(just in case it cut off again). In about 5min, Alen had figured out the problem. I returned the next morning for my appointment and it was the quickest service EVER!!! He explained everything to me, kept me informed with multiple updates and even ran my car through the carwash. This is a prime example of GREAT CUSTOMER SERVICE!!!!!!!!!

Excelente atención muchas gracias a Gabriela Quero por la atención 👍

I love coming to mall of GA Toyota where i know either Mike or Samantha in the service area and Mark my mechanic will take good care of my Sienna. They are honest and up front with any service or repair. They are also very friendly with great customer service. I know when Mark repairs my vehicle and said everything is good I can trust the work. I recommend this facility to anyone who asks where i get my cars serviced. Your new service and waiting is very inviting.

Makehi and Victor are amazing they help me with any question I had, also they are great at following up as well making sure that we was well taking care of!!

Comple un toyota Corolla 2022..el vendedor nos atendió superr bien a mi esposa y a mi..nos dijo todo lo referente al coche..y nos dieron detalles del financiamiento a parte son vilingue hablan Español.... El Vendedor se llama Vinicio Reyes lo recomiendo muchas gracias a AUTONATION TOYOTA ..Y AL VENDEDOR Y EL DE LA FINANCUAMIENTO . POR ESO DOY 5 🌟

Excelente servicio Mehdy Saldaña es un excelente vendedor Me explico todo el proceso muy bien Todo fue muy transparente 100% recomendado Fue una experiencia tipo Disney

I always receive great service and care when I bring it to auto nation Toyota. Mike and mark always are honest and make sure my sequoia is running at its best! They never treat me like “a woman who doesn’t know anything” like at other dealerships! They explain everything! And if I have a big service that is coming due that I will need, they let me know at my oil change so I’ll be prepared for the next service and not surprised with a big bill! They are awesome and I only trust them!

Jorge , Jose and Alex were the best!! In and out and I got everything I wanted in my car!

I have maintenance services on my SUV by this dealer. The mechanic was polite. He changed my oil and took care of the fluids for a good price I will be back because he explained everything and told me what is truly needed.

Although we didn’t find exactly what we were looking for… Maxwell went out of his way to help us. He was very educated, informative and a joy to work with. The price they came back with was very much in line with what we were looking to spend, which was very much unexpected. The vehicle just didn’t have all the options my husband wanted. He did take the time to search the other locations as well. We are just super specific in what we are looking for. We appreciate the approach that Autonation has adopted, low pressure… high customer service. Thanks again for a great experience!!

Service Rep was fantastic!

BUYERS BEWARE!! I'm leasing a used car from Autonation Toyota and got stop by police officers for my tinted windows. By law, it's too tinted and I was issued a citation and must appear in court. I call Autonation for help. They won't accept responsibility since it was done by the previous owner. They will not remove the tint for free or at a discount. They'll charge me full price if I bring it to them. My issues is, according to the police officers: the tint was pass the legal limit. Why did Autonation not fully inspect the car before selling it to me? This is irresponsible on their part. I'm disappointed in their car inspectors lack of knowledge on state laws. For a large dealership, you'd think they know better but unfortunately they don't.

David Smith was awesome with my first car purchase! The process was so easy!

Mehdy Saldana excelente vendedor Me explico todo el proceso paso a paso Fue muy transparente durante la negociación Lo recomiendo al 100% Me sentí como en Disney con esa experiencia de compra A toda mi comunidad latina les recomiendo que lo busquen a el

I would give this place a zero rating, our experience here was not pleasant at all, the poor attention and seriousness. They started by approving an initial fee of a value and ended up asking for more than 20% of the value of the vehicle, we were more than 3 times requesting attention and they made us wait for more than 1 hour! Is this possible when making a purchase of $65,000 dollars? I don't think this is the treatment of a client!!! I do not recommend this place. unlike TOYOTA BEAVER our request and stay in the place only lasted 2 hours with excellent attention, approval and happiness to obtain what we wanted.

Kimberly did a great job today. She provide.me.with great servi e explaining to me in detail what i needed and providing me with a great price. Now my car has new shoes hehhee and rides like a dream thank you Kimberly and Toyota Mall of Georgia!!!

We had a wonderful team at the AutoNation to assist with our SUV. Special thanks to Frank and David for all of you assistance!!!

Excellent service. Professional. Prompt to follow up. Did everything possible to get us the best deal and accommodate our requests. We had an outstanding experience working with Dave and Younes. Highly recommend. We chose this dealership over our local Toyota and could not be happier with our experience! 2022 Sienna Hybrid has only needed to fill the tank 1 time in 2 weeks. My Highlander is much more spacious and luxurious than my previous RAV4. We look forward to sending our friends to this dealer!

Two tumbs up. Been with them since 2007, (buying cars and service) can't complain.

Excellent service. Professional. Prompt to follow up. Did everything possible to get us the best deal and accommodate our requests. We had an outstanding experience working with Dave and Younes. Highly recommend. We chose this dealership over our local Toyota and could not be happier with our experience! 2022 Sienna Hybrid has only needed to fill the tank 1 time in 2 weeks. My Highlander is much more spacious and luxurious than my previous RAV4. We look forward to sending our friends to this dealer!

Awesome Place! Great customer service from Jorge! Thanks for everything!

Compre un carro con Vinicio, muy feliz con su ayuda. El manager de financiamiento, Gabriel Leon nos ayudó mucho y nos dio un súper deal, nos asesoró con las protecciones necesarias para mi carro. Sin presión y muy amable en su trato. Lo máximo. Súper recomendados.

Excellent

Francisco and Gabriel, gave me an over the top experience, (Disney experience) I came to look at the 4Runners and fall in love with the Highlander. I will recommend them to all my friends and family.

Great experience with estephnia and Kyle yhey we’re great to work with highly recommend. It’s Disney is Buford

Our sales rep Greg was great to work with!

Very professional, very efficient, very courteous

Memorial Day 2020. It is a wonderful and memorable for us. We stop by the AutoNation Toyota Mall of Georgia and engaged by very Humble- Friendly and knowledgable Sale presentative Mr. Ralph Fortuner and Mr. David Owens at Financial Department. The most important and very impressive us from the AutoNation Toyota Mall of Georgia is NO PRESSURE . I could say the PRICING FOR VEHICLE is the TRUE PRICE. Just approximate only 35 minutes due.Finally ,I went home with the Brand new 2020 -Metalic Silver TACOMA -V6 . So Happy and so memorable. Again, Thank you so much Mr. Ralph Fortune and Mr. David Ownes Thank you for all staff of Autonation Toyota Mall of Georgia fro the very impressive CONGRATULATION ..... with the BELL RANG. Loves TACOMA -V6.

I am very satisfied with Samantha Hulse service who is Service Advisor at this location- Mall of GA .

I have oil change is on time Paul is so nice

They said my car gonna be down by an hour and they really finished it in a hour. I remember at VW I had to wait 3-4 hour literally when they told me 1 hour waits. Bathroom clean af too

Bought a new Toyota Corolla hybrid from autonation. Love it so far. Andres was a great salesman. Help me with all the technology and new features to the vehicle and went above and beyond. My vehicle had a scratch or two in the finish and they buffed it out with no problem and no hassle and very apologetic. Great place to buy a vehicle highly recommend they do a great job

Had a great experience buying my new Corolla hybrid from autonation. My salesman Andres walked me through the whole process. Easy and accountable. Loving my new car I bought from them. Very friendly and sociable staff. Very helpful with all the new technology in these cars

Andres has helped us buy several cars in the past and I just cannot recommend him highly enough. He listens very carefully to what type of car you want, including the features and price and he delivers exactly what you ask. He is thoughtful and thorough - and best thing is - he CARES. He has a sincere desire to give you the best product and service. I always feel valued and heard. He is wonderful, and I will buy another car from him when the need arises again. You cannot go wrong with Andres. And his track record is proven, as he has been with Auto Nation Toyota for many years. It is no wonder why, Toyota is blessed to have him. Thank you Team- Toyota.

Had a great experience with Duke. He got me in a truck same day and I got a deal considering that there trucks are being sold at sticker price or at a mark up. I also appreciate that the entire team was considerate of my time because I wasn’t at the dealership all day

they were fast, personal and honest

Best dealership I’ve ever had the pleasure to work with. Chris from Auto Nation Toyota Maal of Georgia is certainly on top of his game. Highly recommend this dealership.

My service appointment was quick and they are always friendly and professional!

Had a great service experience with Michael. He kept us updated on our car’s status and provided honest recommendations for our service.

Map Mouth is the go to guy for service

Needed 50,000 mile service. Paul was very helpful, showed me what service warranties I had so that they could be used. Experience was very good!

I had a "check engine light" on my 2022 Tacoma at 1073 miles. They had me bring it in and diagnosed/repaired it in about an hour. Great service and friendly staff. A+

I would not recommend this place to anyone. My car was towed here after a accident I was contacted stating my vehicle was ready, However it has not been properly fixed it still has damages. I was lied to several times. I feel like because I am a woman they are trying to push me around. Do Not Take you car to this place for any reason pure laziness and untrustworthy.

Great group of people. Had a pleasing experience at the dealership. Kate and Luis were great. 100% would recommend.

David, my service advisor, was courteous and professional. He was able to answer my questions. I trust the work that was done was completed as expected.

Excelente servicio, se resolvieron todas las dudas, se me ofreció el vehículo exacto que cumplía con mi nesecidades así como también se me habló con la verdad desde el principio ya que soy primer comprador. Me atendió Gabriela Quero y la recomiendo a todos ustedes para que les resuelva las dudas relacionadas con adquisición de un vehículo nuevo o usado. Excellent service, all doubts were resolved, I was offered the exact vehicle that met my needs as well as the truth was told to me from the beginning since I am the first buyer. Gabriela Quero assisted me and I recommend her to all of you to resolve any doubts related to the acquisition of a new or used vehicle.

They were very straighforward and feel like they gave us a very fair deal. Carla did a good job moving things along

Took my Highlander for service Seventh of March 2022 great service did my front in alignment balancing four wheeler balancing of this car runs hundred percent better service advisor was very knowledgeable friendly and comfortable got my car washed that was cool clean car always runs better Service advisor Dianelis Is very knowledgeable and friendly and knows how to make a feel comfortable when you visit the dealership thank you so much see you next service

simply the attention was the best I had visited other dealers and the attention was different thanks now I have my highlander

Efficiency and friendliness

Lo mejor es la atención por parte de sus vendedores y especialistas, la rapidez del servicio y la comodidad de sus instalaciones y salas de espera.

Excellent customer service, friendly and prompt staff.

Excellent customer service, friendly and prompt staff.

I took my daughters Corolla in for service and they were quick with it. The customer service was good like always.

Our Sales person Katelynn was very thorough. I highly recommend AutoNation! Kelly

I recommend the service department but not sales department.

The staff is extremely attentive and super helpful!

I have loved everything about this place. From buying to service they deserve 5 stars! Paul Kim in the service department has THE best customer service. Thank you Toyota Mall of GA for always making me feel like I'm your best customer!

Kyser was an absolute gem to work with! He and the entire AutoNation Toyota Mall of Georgia family made this a most pleasant experience. Car shortages right now are no joke, but Kyser found us exactly what we were looking for and had us on the road in no time!

Excellent follow-on service. Their maintenance department is professional, on-time, and friendly.

Bought a Nissan from this dealership and I had to get a new transmission in the first month then the same day I picked up my car from getting a new transmission I ended up having to get a new transmission mount .. I’ve had a horrible experience with this dealership all this happened in less then a month I been in rental cars more then the car I bought from them.. I’ve tried to trade it in with another car and they tell me $7,000 will roll over onto the new care because the car lost value when I drove off with it but how??? When they had the car half of the time in the service department and I been in rental cars !!! Please make it make sense !!!! I regret making any type of business because they sold me a LEMON !!!!!

Appreciated all the helpful information and time Luis spent helping me find the RAV4 I was looking for under my terms.

Andy was really helpful. he answered all of our questions and got us a great deal.

Excelente servicio recomendado 100%

Por que el personal es muy amable me atendió Gabriela y es muy excelente persona se las recomiendo

Fast and Quick Service. In and out less than 60min, and u get a free cup of coffee ☕️ too

Fast, easy service. Alen was thorough and gracious.

Having tried different trading platform , my last experience with Mrs Kimberly Louis is the best ever, I traded with $500 and within a week i made profit of $6500 and to my greatest surprise no extra charge was paid for my withdrawal. So I recommend Kimberly Louis platform for effective trade to every one. Email: kimberlylouis110@gmail.com whatsapp: + 1 (860) 556‑3122

I have been going to Autonation Toyota Mall Of Georgia For 3 Years And Have Had The Best Experiences & Services There. They Are Profesional, Corteous, Honest. & Fair. My Service Advisor Is My Go To Girl Kimberly Sutton. I'm So Glad She's Back. I Feel Like I've Known Her My Whole Life. Autonation Toyota Mall Of Ga Has Always Exemplified Good Customer Service. I Appreciate & Love Them. Sonya Phillips-Lewis

this place is always so so helpful! I would expecially like to thank Paul Kim. he was extremely helpful

I made a oil change appointment and was in and out in little over 1 hour

They take pretty good care of me, I can’t s wait until they can open the food bar.

They consistently go above and beyond.

Great customer service and thorough with my vehicle. Highly recommend !

Great service by Alan my advisor. I will only take my Prius to AutoNation /Toyota Mall of Georgia. Outstanding team!

the agent Samantha was excellent

This has been the best car buying experience I’ve ever had!!!!! I’m so thankful for car salesman Nick Stamp for helping me weigh my options finding the perfect car that will make me more than break me. AutoNation all day!!!!

Ease of purchasing a vehicle.

excellent service, for affordable prices

Our Sale Associate Donna Smith Gilder and Lorenzo the Sale Manger worked with us and made us feel like a customer should be feel there was no pressure they let us make our own decisions all the while we talked like we known each other for years although we were strangers. Who could ask for better

The sale associate Kate xxxxing lie to make us come to the dealer for nothing waste my time. I ask her very specific questions that the price on the Venza and did your dealer charge all the xxxxxxxx options like ceramic coat and windows tint to add another 6000 on the sticker price. She told me no we don’t do that here. All xxxxxxxx and lied I came in today she was overwhelmed with appointments another sale person have to come help me and come back with all that xxxxxxxx on the paper.

They did great............🤟👌

Great experience one of the best that I have had when purchasing a new vehicle. Would recommend or come again if needed. Everyone was great.

Excellent experience. Tyrell took care of me and my family! I very pleased with my new vehicle. I will recommend this dealership to everyone I know.

Tenía el deseo de comprar 2 carros nada más, pero la excelente estrategia de venta que Joffre aplicó siendo paciente y cortes , pero persistente y tenaz transformaron mi deseo y el de mi esposa ; en una necesidad . Sumado a esto el diligente acompañamiento de León fue crucial para una final decisión. Agradecemos sobremanera la siempre atenta forma de atendernos ... esperando volver a comprar mi siguiente carro (el cuarto con ustedes) pronto . GRACIAS!!

I really appreciate the professionalism and knowledge of service advisor Kenneth Brannigan. Thank you

Hola soy vinicio reyes associated in sales del dealer de Toyota mall of Georgia mi contacto es el 770-330-1071 si no pregunten por mi en el front desk “Vinicio” yo me voy a encargar de ayudarlos y seguirlo en todo su proceso. Atendiendo siempre a la familia hispana.

It’s a nice enough dealership until you have issues: 1. Overcharged on state sales tax, still waiting for a refund. 2. A slightly used Lexus with 22k miles was sold to me with brakes and tires that ostensibly passed “inspection” but less than 2 weeks/2k miles later, my local Lexus dealer determined they were unsafe to drive on and required immediate replacement for brakes AND tires. I’ve been ignored on this safety issue. 3. Title hasn’t been delivered to Florida DMV/Banking institution after purchase, and I haven’t heard anything from the dealership on this either. 4. They list themselves as a 1-price dealer, but tack on $2k extra to every car for dealership add-ons. Having driven a long distance to purchase the car I wanted, I was irritated that I still had to negotiate to get the advertised price. 5. Held up in finance department for 3+ hours despite having a pre-approval letter from my bank for MORE than I was buying the car for. They stalled until my bank almost closed in an effort to make me use their financing options. I’m extremely frustrated, and don’t recommend this dealership. My salesman (Drew) was polite and easy to work with, but the rest of the staff has been unhelpful at best.

Oh my goodness what a wonderful experience we had at AutoNation Mall of Georgia Toyota! Tyler and Travis went out of their way to make sure we got the car perfect for us. Then Travis sat with me and showed me all the features of the car so I know where the brakes and the lights and everything was!! Then TJ did the financing he was so kind and sweet. I will highly recommend them to anybody!!

Beware,,, My wife and I went into this dealer this evening sat down to purchase a vehicle, after starting the process we were told the price of the vehicle and we had agreed to that price while waiting for the paperwork we were told that the Sales Mgr requested that we purchase almost $7,000 worth of dealer accessories in order for us to be able to purchase the vehicle. This vehicle has not even hit the lot so they can’t say the accessories had already been added. Not a good way to conduct business we walked out never to return .

Glenn and the Service Team are great-I wouldn’t take my cars anywhere else!

My wife and I purchased a Sienna van from AutoNation Toyota Mall of Georgia in 2017. We're closing in on 100,000 miles with no problems what so ever. All of our maintenance has been done at ANTMOG - everything has been done professionally, at a reasonable cost, every time. We both agree - best car we;ve ever owned.

I always take my car to the Toyota Mall of Georgia, because my last 3 Toyota I bought there and they do excellent service and excellent Customer Service. I recomen them 100%

Wade and TJ were absolutely phenomenal. Their knowledge, professionalism, and customer service went above and beyond. I was treated well, and listened to. I was able to get the exact vehicle I wanted. I fully recommend this dealership.

I take my Lexus IS & my sons Scion TC there because they are made by Toyota. Map takes great care of us, and their work has always been good.

Alan took great care of me and my 4Runner for my 15k service. I’m always anxious when I go to the “car place” because I don’t know much about cars, but Alan explained everything to me and was very informative even with his busy schedule! 10/10 recommend!

We own two Toyotas and have both serviced here. We always receive professional care and service to our cars. We never even consider going anywhere else. I recommend them to all of our friends.

Salesperson Marquis was great helping us buy a used 2020 Camry. He removed all the silly extra fees just like we discussed over the phone on our drive up there. Then here comes manager Travis, adding back a $599 window tint fee on a used vehicle that had clearly been on the vehicle for a while. With scratches and peeling. I said no to the fee and kept on and on about meeting halfway. I said no and had to several times just like a parent has to tell a 3 year old. He finally got the point and removed the fee. Definitely lost my business. What a scam on extra fees.

I went on Saturday for a service visit excellent customer service.

I went looking for a car and my experience with Wade was second to none. I am usually wary of car sales persons but he took time to make sure I got a car that I was happy with. He's interest and care to get me a car that satisfied my needs gets him my recommendation anytime. Thanks Wade.

We worked with Ruben Lara and he was very helpful and we really enjoyed working with him. We also enjoyed Lorenzo he was such a great help. Thank you Ruben for everything and thank you Lorenzo

Chris is my go to person He is knowledgeable, professional and friendly.

The sales people and financial department people are the best. They really took care of me and got me into a brand new 2021 Camary and lowered my APR by 2 points. I couldn't be happier.

Service Advicer MR Map was very abusive and throw me out of the service area, I complained with manager, but look like is normal way to operate.

I had the pleasure of working with Katelynne yesterday to purchase a 22 Corolla! I didn’t make her job easy but she made the sale easy! Had the pleasure of working with Wade as well who ensured no negative experience occurred. Then lastly, Louise was great in the finance department and explained every detail and process as should be done!

Great service as always. Friendly staff, timely oil change and tire rotation and nice lounge area with coffee and chairs. Really love what they are doing with this dealership and the new renovations that's taken place. Can't wait to see how it turns out!

The staff was outstanding. So friendly and accommodating.

Highly recommend buying a car from here! My husband and I were on the hunt for a new car. The market is weird right now but luckily we stumbled upon a nice Lexus hybrid sold at AutoNation Toyota Mall of Georgia. It was super nice and a great price. We were very happy to have found it. Andres LLano helped us all along the way. We have three kids so that makes the car buying experience hard as is. Andres Llana was the most patient and friendly sales person we’ve ever met! He needs a raise for all he put up with that day. Wow. We are so happy with our car and our experience. Worth the drive. Worth the wait. Thank you! - Heather and Devin Sanders

Kimberly was so friendly and helpful on Saturday. I recommend her as a great service advisor.

Great honest people! Ask for Alan Richter, he is the greatest service advisor.

Dianelis Lindarte Soto thank you for all your help! Always very helpful!

My car buying experience was pretty good but my experience was the collision shop not so much. It took them 2 weeks to fix surface damage on the vehicle. Once I got the vehicle home I noticed that my passenger side doors would not lock manually or with the key fob. So I had to go back to have that issue repaired. They also returned my rental a day late. Luckily enterprise was able to fix this but had I not thoroughly looked over my receipt I would have never known.

Yes I do. they help me to get a car on spot thanks to jazmani I forgot the guy name he is great 👍 supportive staffs

Maxwell Bell and Bill B were so entirely helpful. They got me the car I actually wanted and in a reasonable time and price. 2 thumbs up.

i was greeted by Alan K., the Service Advisor for my service. He explained the procedure and the time it would take to perform it. Called the Driver to take me home and notified me when the car was ready. I have had my car serviced at Mall of Georgia for many years and I am so impressed by Alan K that he will be my go to guy in the future!

Jaker help me to find the perfect car for me. Also help me to get the best deal that works perfectly with my financial budget. He really care about me as a person and help me to get the best for my family. Thank you Jaker!

I bought a new 2021 Toyota 4 runner from here it was the best buying experience I have ever have quick and the people are very knowledgeable.. thanks kaytlynn

I drove 3 hours from Birmingham, Alabama to purchase my vehicle. The experience was hassle free, quick and actually fun! Best sales experience with both Noel Bennett (Sales Associate) and Truong Ly (TJ) (Financial Manager). Love these guys! They are true assets to AutoNation Toyota.

Had the best experience with Noel and GM…customer service and information very informative. I will recommend this car dealer always 7/2/21👍🏼

We had the best experience with Kyser!! He’s very knowledgeable, kind, and very professional with good sense of humor too 😊 It was a stress free and enjoyable experience with the whole team and I highly recommend this dealership!!!

Me encantó este lugar! Después de haber ido a muchos concesionario aquí me sentí mucho mejor. Además, Kharol Mendoza nos explicó todo con detalles paso a paso y ayudo a encontrar un buen carro al mejor precio. Los recomiendo 100%

I was checked in quickly the problem was identified and fixed. Map my service associate did and outstanding job.

I called the service for recall repair about 2 months ago and the person who answered were very rude by keep interrupting me. He said that they will call me back when they receive the parts. After 3 weeks, I called again because no one contact me about this. They said the same thing. Yesterday I was there to get the oil change and asked about the recall repair parts and found that they never ordered the parts. They are not professional and reliable.

As always top notch service and the coffee is not bad.

Best dealership in Georgia. Exceptional service and we always count with Andres Delgado. I recommend it. Thank you guys

I had an amazing experience with Kyser. Such a sweetheart and took all my concerns into account. Highly recommend!!

You are trying to service too many people. Even though I had an appointment to assess my issue, I had to end up leaving my car overnight and did not get to pick it up until closing the next day just for the assessment. I had to pay $150 for an diagnosis, which seems very high. I thought it would be around$80 for that portion.

Efficient and friendly staff. The wait time is always minimal and service technicians take the time to explain the details of what’s being done and cost.

Only I have is when I call on the phone service and trying to get a apt it?s took so long for somebody to come live and answers on the recoding to leave a call back on the recoding to body did call back at all to let u no what going on or apt is ok . I would like to see some call back to talk to and the phone answer saying if u like to call back it say leave your phone # no n somebody call back at all even I left the ph #no nobody call back ! I would like to see it will changing soon on answer service call . Thank y!

Great experience with AutoNation Toyota Mall of Georgia. I took my truck recently to get the A/C fixed. My service rep, Michael Lee, did a great job keeping informed as to the status of the work on my truck. He and the service technician who worked on my truck stayed late to make sure the alignment and blower motor were replaced that day. I was taking my family out of town on vacation and they helped me out!

Very pleased with the whole process! The salesman was very knowledgeable.

Map my advisor has always been the best. Been coming here since purchasing new 2008 Corolla. Professionalism, courtesy has been top notch each appointment or concern.

Very positive...excellent customer service...had an oil change, tire rotation and the brakes checked...Chris was the service manager that handled the appointment and service completely to my satisfaction.

Michael Lee handled my recent visit and is the sole reason I bring my business to Toyota Mall Of Georgia. He is thorough with his explanations and always gets the job done correctly. He is a true professional.

Bad service experience so upset . 2018 corolla ac no work nobody care about customers

After our 2014 Highlander was hit on 3/6/2021 it was hauled to Toyota AutoNation here in Buford, Georgia. It was assigned to Larry Cusumano (Estimator) for follow-up. Larry told us on the first day that he would keep in touch with us and he did just that. He handled everything very professionally and we had confidence with everything he did. The car is home and we are very happy. Thank you Toyota and Larry Cusumano.

I had a really great experience and I would recommend all my friends and families to go to this dealership especially the salesman is really nice and friendly

The construction and long Line of cars waiting to get in was daunting. However the wait to see my service tech, Chris Riche, was not long. I needed a 18 month service on my 2020 Corolla. Chris said it would be an hour, but it was quicker. Comfortable temp trailers for a waiting room. Clean restrooms. Great Service. Don?t let the construction scare you away.

My service representative Dianelis was wonderful, attentive. I appreciated her attention to me and my old car, 2008 RAV4. The facilities is under renovation, customers stayed in a trailer. Comfortable enough.

Ruben was very helpful and provided excellent service.

Very organized, super attentive and friendly staff, very timely returning and picking up. Very pleased!

The staff, sales people, manager and especially the Finance Manager were extremely helpful. They were very professional and went out of their way to make sure I had a pleasant experience at AutoNation. I will go out of my way to go to AutoNation again.

Easy buying experience. Everything done online or over the phone except the pickup.

Hailey (car rental) and Mike (service) were great! Repairs took longer than quoted. However, they provided a free rental car. Facilities under construction. Probably doing the best they can under the circumstances. I love that they always perform a multi-point inspection.

I purchased a Toyota Tundra last week from Curtis smith the Saleman,it was a great experience,very professional Super friendly great customer service ,100 pour-cent satisfied

It was good as it usually is. That's all I have to say. Thank you.

Very organized department, the service providers are always willing to work for/with the customer.

Excellent service, and very friendly staff. I?ll appreciate your help

Very terrible. Sale manager and financial personal is still financing extra warranty and options warranty.

My salesman Anthony V. was awesome! This was my second car purchase with automation. Anthony V. was my salesman both times. He is very professional, knowledgeable, friendly, and patient. The overall experience was great both times. The manager Travis was phenomenal. He was a part of both of my purchases also. I have and will continue to be a customer and refer friends and family to this dealership and Anthony V.

I have been a regular customers with my two Toyota being serviced at AutoNation in Buford but lately the customer service really sucks. When I came in to drop off and pick up my car, no one would want to look at my direction or greet me. AutoNation sent me the coupons for oil change but the customer service person would not honor it and asked me to pay in full amount.

Curtis Smith, is a great sales associate. He handled my purchase perfect...

My appointment was at 10:00 am. It did not get finished until 12:30 pm. Way too long. I was told they had 170 cars come in for servicing in 3+ hours. Not enough help.

Everything went smoothly with the replacement of the recalled fuel pump. we're very pleased with the drop off, pick up, and length of time for the repair. We highly recommend AutoNation.

Very confusing at 1st because of construction(no warning), it took much longer than normal to drop a car car off with a scheduled appointment. Once finally in building Dianelis was great and everything went flawlessly as usual. Thanks Dianelis!

I went to the dealership for a test drive in the Camry to decide if I would like it. My salesman Kyser was wonderful to work with and not pushy at all. I?m very happy with the service I received and everyone that took the time to work with me and my indecisiveness so I could get the car I wanted. Thank you Kyser I love my new Camry!

imposible visitar este mall de autos y no salir manejando. y mucho más con las asesorías y experiencias de las srtas, kharol y estefania muy complacido con mi auto nuevo

Larry was personable and very efficient, just awesome.

Awesome experience with Carla! I found the car online but it was her professionalism and follow-up that helped this to be a better buying experience!

Always great to do business here. I have returned time and time again.

Great customer services and very friendly staff. They did great job

They never check the fluids or used water instead...

Everytime I have used the service department I have not been satisfied. This last time they did not reset the 15000 maintenance, i called my service rep, he never called back, I called twice they said just to come back, I went back & the lady said they could have told me how to fix this over the phone. The other time they lost the part that had been ordered, the service guy was so rude to me, he told me to move over so he could wait on the next customer. I love my Toyota, but the service department is another story!

Overall experience was great. Yasin was a great sales person. You can tell that he wants to sell you a car but within limits and not just push any car towards you. Highly recommend him

was told i would get a car wash as last time I was in to get steps added they told me car wash was broken. no car wash

He is awesome service advisor.. always giving us best solutions thank you so much Map I greatly appreciate it... you are not only taking care of our family but my extended family also we all coming there to service our Toyota vehicles🙏🙏

She was friendly and efficient.

Perfect service experience! Timely!!

Great experience every time. Theybtake very good care about my car.

Map is great! Very hel3pful!! I always ask for MAP as he seems to care about me and the safety of my car. Thanks MAP!

Nars and Frantz were get and very professional. They were very knowledgeable of their jobs and very courteous.

Kimberly was beyond awesome taking care of us. Will be going back.

Andres was my salesman and he was fantastic. For some reason on my used vehicle there was only one key. I live about 5 hrs away so Andres made arrangements having to go through several departments to make arrangements with a key company in my home to make and program a new key at about $300 at no cost to me. He then followed up several times until it was done and we were happy. ??

Great service as usual - been servicing our Toyotas here for 12 years straight!! Our current service advisor, Alen Kadiric knows how to take good care of his customers.

Excellent services I enjoyed my services Allen took care of even though I didn't have an appointment.

Excellent services I enjoyed my services Allen took care of even though I didn't have an appointment.

Good service,Smiling face, friendly, timely quality workmanship. I'll come again. I will also recommend to my friends. Make them know what to do

He was assisted by Mr. MAP and he worked with me on getting the most important service done on my vehicle knowing I could not afford all of it at once. He was extremely helpful, easy to understand and made may have a very good experience!

Kyser Howell was extremely helpful and helped talk us through any concerns about the vehicle, I highly recommend him.

Was good for me buy my car over here. The service department is excellent,thanks Freddy for the attention.

I have had my car serviced here for 3 years. And they are always very efficient and quick.

Pleasant and timely. Service writters were very courteous and helpful.

Salesman Nayrough told us the car we were in was exactly what we would get at the same price – with leather heated seats and the color we wanted. Would have to order it and that would take 31–50 days. We said ok we weren’t in a hurry Came back out and said another dealer had the car and they would go get it – THAT night Kept taking the check sheet, had to keep asking for it back - now we know why Nayrough then dumped us on Jacker who we originally asked for (Jacker is the BEST) On Saturday took check and money order to Toyota, didn’t have the car yet – didn’t go get it till Saturday morning Jacker delivered the car to our house, told him it wasn’t right – missing tinted windows, sun roof and tail gate lift. He said he saw the windows weren’t right and to not worry they would fix that. We asked about the sun roof and tail gate – he said he didn’t know but thought they would give us the mirror Finance Isidora told Dale that we signed the agreement and the car was ours, we should have refused the car. Still waiting on the seats, tinting and mirror. Been over two weeks.

They have a huge inventory.

We had our 2003 Tacoma in for repairs to turn signals. Chris explained the process and the potential that the parts may have to be ordered. We dropped off the car and were pleasantly surprised when he called the next morning indicating that the work was complete. He gave me the price and I was able to pick the truck up later. They inspected the truck and indicated no other work needed to be done. We have dealt with the Mall of Georgia shop since we bought the truck there in 2003 and we have always had excellent service and support from all the staff there. Not only is the Tacoma a great truck, it gets great service.

I always go there to do maintenance to my 2012 Toyota Tacoma , they have very nice staff , I have work with Michael Lee, Farick Rodriguez and they are very nice people who will tell you what you truck really needs , so far I have been a loyal costumer for the good staff and the good service they provide. Went back to do oil change and Dianelis took good care of me and recommended what my truck really needed .

It?s been years since I?ve been to a dealership until yesterday and I must say, I was very pleasantly surprised at the knowledge about the vehicles my sales person (Katelynne Guimond) had. Not only was she knowledgeable but very patient (not pushy) and very nice. She was definitely prepared and ultimately I knew that she would be the one I would buy the car from. Others involved (Financing and manager) were also very nice and friendly without any expectations. I?m happy to give Katelynne Guimond and AutoNation Mall of GA staff a huge thumbs up across the board! Sincerely, Marc N.

Awesome attention. Great peoples. Fast solutions. I recommended

Outstanding service and experience as always! Thanks Alen

Friendly thorough and fast service

Facilities being upgraded. Once facilities are upgraded, should be a lot easier bringing in auto for repair. Service scheduler was friendly and helpful. Kept me informed of auto needs and when ready for pickup by cellphone.

Great Service Department ! I had my Rav4 serviced this week with service advisor Map Mouth he was extremely courteous , professional and his estimate on my wait time for my vehicle was spot on. Look forward to working with you again.

Danielles was great in service. Very informative and helpful.

Excellent experience with Leslie she was very helpful in me getting my 2021 Toyota Corolla LE. HAVE REFERRED PEOPLE TO HER THAT NEED A CAR OR VEHICLE

Bought my truck from a cool guy named Yasin. He showed me my future destiny in my Tundra and never looked back. Quick easy and very knowledgeable.

This is my second mishap. At my first servicing they parked my car under a tree and sap was all over my exterior of my car Todd the service manager made it right by getting me a exterior detail. This time my second servicing they spilled oil under my hood you would think they would have cleaned it up. This is bad customer service!!

My service adviser Alen Kadiric at Toyota Mall of Georgia was awesome! I received great customer service from him. Very helpful he took care of me as a customer. He got my car serviced in a good timely manner.

As always, Kenneth Brannigan took excellent care of me and my 2018 Highlander! I was in for regular maintenance when I asked him about their current tire sale. We discussed it, and he printed the three choices we had discussed that were in stock. I am having the tires of my choice put on tomorrow! Thank You, Kenneth, for always taking the time and effort to make my experience at AutoNation a Pleasant One!!

The dealership is being renovated. When I drove up was very confused about where to go. No one greeted me because they were driving vehicles back to be serviced. I had to ask a customer outside what to do. There were 2 temporary trailers there but I wasn’t sure where to go. Finally a nice young man came back from driving car to be serviced and told me leave keys in car and go to the #1 trailer. Looks like busy needs more greeters. Or when I made my appointment the lady could have told me.

Had my Totoya Prius towed to Atonation Toyota in the mall of Georgia area. They told me that my car engine was damaged. I decided not to replace the engine because the cost of replacing it will be higher than the actual value of the car. A towing company pick up my car, I was out of town but to my surprise when I came back I found out that they didn't put back all the parts and my 12v battery was dead. I talked to the service person and I'm the manager. They left the interior lights on. For that reason my battery went dead I called them multiple times and left voice messages with no results. I asked him to please give me another battery since they were the responsible for the battery to die but they refuse to do it. This was a couple of months ago and I'm still waiting for them to answer my calls, replace the battery and put the parts they left on my rear seat back on my car.

Excellent customer service and friendly staff members

Took the car in for standard oil change. Afterwards, I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.

Took the car in for standard oil change. , I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.

Took the car in for standard oil change. , I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.

I recently purchased a 2021 Toyota Highlander XSE. It was a great experience, Curtis was very Proffessional and helpful. I recommend their services 100%

The whole experience was great except for their financial part they declined my check which was very embarrassing. I called my bank while I was there and they said no one tired to run my check.

Luis Prato was super helpful when I bought my new car! He was kind, humble and never pushy. He truly wanted me to be happy with whatever car I chose. I am grateful for all his help! Kyle in the finance department was great too! Thank you!!

Recomiendo a linda que es una excelente vendedora te ayuda en todo los tramites y el equipo que la apoyan son unos excelentes trabajadores

Courteous and professional service! My car drives like a dream!

Grasias a Estefania Hernandez que me atendio muy amable y me alludo con el carro que estaba buscando la recomiendo le doy 5 🌟

In spite of the construction in the service department my experience was the same courteous and professional interaction! I am amazed at the rapid turn around time!

Friendly, knowledgeable staff. Service completed on time. Pleasant waiting area

I came back to Mall of Ga Toyota Because the one on pleasant hill was a bad experience. Map really took care of me for my oil change this past weekend, thank your for the great customer service

I came back to Mall of Ga Toyota Because the one on pleasant hill was a bad experience. Map really took care of me for my oil change this past weekend, thank your for the great customer service

Freddy was very courteous, knowledgeable and went over all the notes and what might need to be done in the future. Great experience!

Even though they are remodeling the service area they did their best to make it as convenient as possible.

They are in the process of renovating their facilities hence the less than 5 star review.

Good place for shopping and repairing , great customer service , very detail that show customer right vehicle , I?m happy with my choice and thanks again

Super friendly and helpful! Anthony and Lorenzo were awesome! Traded two and got two vehicles!

Good day, In reference to my latest experience with AutoNation Toyota Mall of Georgia on Friday March 26th, 2021, it was sufficient that I will not return to AutoNation Toyota again and will likely not purchase another Toyota product. . I would like to first commend my service Manager Christopher Richter who was excellent, and a young mechanic named Addison who went above and beyond and was in my opinion exceptional. The sum of my experience was incompetence as I was sent into rush hour traffic without the lug nuts properly affixed to my driver’s side rear wheel. While I was able to avoid total disaster and not cause an accident injuring myself or others, the manner in which I was treated by AutoNation Toyota I feel was lacking…at best. For reasons I do not understand, outside of the two individuals mentioned above, I was treated with indifference and an air of being an inconvenience.

My appointment for an oil change went very well. I thought the automatic button for the sliding doors had to be fixed.Alen showed me how to make it work.Thank you Alen!!!!

After the prompt service, one thing I noticed, the tires air pressure was not calibrated as it should, other than that, all was awesome

Wonderful experience. Map explained everything thoroughly. Wait time was perfect and timely.

I Don't mean to sound corny, but I had the Dynamic Duo working with me! My Sales Consultant Frantz patiently walked me through the entire - yes ENTIRE - lot because I really didn't know what I wanted. No Pressure Sales!! He answered every question and went over options - sometimes twice - lol. Travis the Sales Manager made the deal possible by beating out the pre-finance offer from my credit union. Thank you thank you thank you!!!

FIVE STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ After visiting another Toyota dealership and having issues not only getting the vehicle I ordered and having all around poor customer service, I tried one last time with AutoNation in Buford. The sales rep. Aaron M. was very helpful by helping me order from the factory exactly what I wanted and knew about the particular vehicle I wanted. He even went the extra mile to keep me updated on when it would be ready for me to pickup. I was nervous about all the gadgets and whistles on the 4runner but before I left for a 60 mile ride home he made sure I knew where to find and how to use the basic instrument panel devices I would need to use AND programmed my gps to my home address and put my mind at ease that I would be ok. The finance guy was great too,and I was able to receive the amount I wanted for my trade in and got the percentage of financing I wanted. As a female who was purchasing the vehicle and not my husband, I was treated as the “buyer “ and all the questions were directed to me NOT him. This was highly appreciated since this is not always the case. Even though I had to drive 60 miles I highly recommend this dealership to anyone. Great team of professionals from the time I was greeted at the door until I pulled out of the lot.

love my -Yota RAV4...Had the first service this weekend.. reasonably priced.. in and out on time.. professional and courteous. Thank you for that!

These guys did an excellent job on my mothers 2018 camera

Regular vehicle service. Oil change and alignment. Thanks for the good job.

Service is 5 stars! Prices are reasonable, service is quick and well done the first time! What peace of mind this gives me, thank you team, your efforts pay back!!!

Shopping for a vehicle is one of the three things I avoid as much as possible. However, I must say my experience at AutoNation Toyota, Mall of Georgia, was surprisingly pleasant. Yasin Sheriff is a pleasure to work with. He was patient with us throughout the process. Previous vehicles did not offer the safety features this Highlander did. Learning these features was a challenge, but with Yasin’s patience and knowledge we were up to the challenge and mastered the basics. We still have some more to go. He said he available to help in any way—careful what you offer assistance with. We live fairly close and have a reliable and great vehicle. Definitely recommend this dealership and its staff.

Noel was great to work with ! Respected my time and deal parameters. Recommend A

Great selection. I was looking for a Highlander Platinum AWD and was able to find what I needed.

Service and customer service excellent as usual. Lower rating is due to construction. This made it very confusing and waiting areas were not very comfortable

Worst experience ever, this suv had multiple issues the i did not notice until days when by ... I thought i had auto nation backing me up but you are important to them until you sign your contract after that they don't even answer phones calls, I WILL NEVER GO BACK...

Gustavo was a five star salesman. Bill on the other hand was very condescending during the negotiations. He needs to work on his friendliness. I found him to be a bully.

We bought a Rav4 from Toyota Mall of Georgia last week for our daughter. Ruben Lara was our salesman and he?s great! We made our decision and we were in and out and on our way back home. Ruben was very helpful the day of the purchase and he is not done after you leave the dealership. He follows up with you to make sure everything is good and to see if you have any questions about the car. We had a great car buying experience at Toyota Mall of Georgia, everyone was very helpful. I would definitely go back to this dealership and ask for Ruben Lara again.

I purchased a vehicle and will not purchase another vehicle there. It was very obvious that my experience was not great during the buyer process. However, not once did a manager frequently passing me stop to ask about my experience nor do much to remedy the experience. I have had much better experiences shopping with other dealerships and should have done so this time since this dealership did not seem to have great processes in place nor a commitment to excellent service.

Although Facility is under construction, the facility is clean and team members are polite and friendly. Every time I come Autonation Toyota Mall of Georgia I am very pleased with the service.

I made a complaint with the service girl because someone in her workshop crashed my tacoma and I still do not receive a response

Salesman Andrew Davis was professional, courteous and offered us a wonderful deal! We drove away completely satisfied with our 2021 Toyota Highlander.

The customer service at Toyota mall of Georgia, were great they give the appointment for the same day, and they were really nice, (even that they were super busy), and give and update of my high lander. They were quick and very efficient! Thank you Kenneth! You guys are the best!

Expediant and thorough service, and always a pleasurable experience.

Would give a higher, but the Service Department is currently under a major renovation.

our seller was very kind professional we will recommend this place and your seller Alexander nunez met and exceeded our expectations in a good way our family and I are grateful

We had a wonderful experience buying our 2021 Camry! Our salesman, Mr. Sanks was so great that it was the best buying experience we have ever had. We absolutely got what we wanted, with no pressure! We could not be happier!!!!

I'm never disappointed with you guys! Thanks for being great

My last service appt i was charged 80$ for an oil change and tire rotation. This time i came for my service appointment ,i was charged 99$ . Service advisor told me i was given the rotation at no charge but was charged this time. I wasnt tols this until after the service was performed.

Overcharged... Had my truck in for service for front and rear brakes, oil and filter change and tire rotation. Technician did not rotate tires because of minor edge wear on front, but did not alert anyone that the rotation was not done, therefore I was still charged. If the 70,000 mile Michelin tires with 37,000 miles were in such dangerous condition, which is not the case, why was I not alerted to that . The reason for the service on Saturday was I was scheduled to leave Monday morning on a 14 hour drive from Atlanta to Kansas City which now is delayed after I discovered Sunday evening that my tires were not rotated. I will now have to make another trip to the dealership for the overcharge, and another trip to have my tires rotated somewhere else. After buying 4 new vehicles myself and assisting my Daughter with 2 new vehicles from Autonation over the last 20 years, I am now considering taking my business somewhere else. First of all, 30 dollars for tire rotation is highway robbery to begin with when the tires come off and back on for the brake work, so no extra work would have been performed. Second of all, this is just a continuation of dissatisfaction with the service department over time. Every time one of my 3 current vehicles go in for service, The service department always tries to sell me services that I know I do not need, i.e. brakes, tires, battery, filters, wipers, etc.

Quick and friendly service as always. Kimberly was very helpful and kind.

Always excellent service and clean, relaxing facilities

They did an excellent job

Over-Charged. Had front and rear brakes replaced, oil and filter changed, and paid to have tires rotated. First, thirty dollars to rotate tires is highway robbery when the tires come off and back on with brake job. Second, person who serviced my truck did not rotate tires because of minor edge wear on front tires, (70,000 mile Michelin?s with 37,000 miles on them) I do not need new tires. If my tires were too dangerous to rotate, which is not the case, why was I not alerted to this. The service person just noted very small print that he did not rotate my tires and did not inform anyone of his decision, therefore I was overcharged and now had to make an additional trip to the dealership and another trip to have my tires rotated.

Curtis did a great job giving me all the information I needed before choosing a car! He was very helpful, informative, and patient throughout the whole process.

I had a very good experience at Auto Nation Toyota. My salesman Alex Nunez was great! He was honest and friendly and great to deal with. The buying process was smooth and easy! Would buy there again.

they offer me $8,000 for my 2018 Nissan Murano which is insane.

Great customer service in the service department. I had a recall and a other dealership was doing my Toyota care services. They missed it!! Thankfully it was caught, fixed and even a loaner car for 24 hours!! Great job!!!

We recently purchased our 2nd vehicle from Auto Nation Toyota and salesman Franz in particular. I highly recommend Franz for his vehicle knowledge and for his car buying process knowledge. The whole car buying experience went very smooth due to Franz’s expertise.

Gave me a great deal and the customer care was good also spoke Spanish which helped alot

Excelente servicio al cliente , Farick Rodriguez fue muy amable

Hello, I m owning Toyota since 2012 I had done my vehicle service at few other dealership. Oil change service always includes tire rotation and multipoint inspection I went to do oil change for my Venza at autonation, They charged me for oil change and tire rotation which is ridiculous. I would never do my vehicle service there again!

Very good services, good people, ILike go to Toyota mall of Georgia, because is near for my .

It was the shortest time I ever spend at a car lot, usually it takes all day. It was great experience. Aaron the sales guy was very professional, they all were, and he got me close to my monthly payments that I wanted to pay for my beautiful SUV, which came with more features than I expected. I am one truly satisfied customer. Thank you auto Nation.

I brought my RAV 4 in for a 15,000 mile servicing. I reported 2 problems. The person who accepted the vehicle seemed to want to dismiss the items I wanted addressed. When i told him the car cabin was uncomfortably warm he said it was hot outside. It's winter I brought the car in on 2/26/2021. Then he said the air entering the cabin was getting heated as it moved over the hood. This problem was not fixed. I also reported that the GPS was malfunctioning. He blamed it on my Apple phone. I told him I was using the internal GPS. He dismissed my complaint and said all units were a problem. Very poor customer service. IF there is a known problem with the GPS in the RAV 4, gt it fixed. I am very disappointed in the lack of concern for the issues that I reported. He only seemed interested in selling me a front end alignment. I don't know of any alignment issues with the car and this is something that should be looked at first to determine if the car is out of alignment before asking the customer to pay $129 for a service that in my opinion was not needed. I did not elect to accept this service.

Check out BBB complaints before purchasing Gap Insurance protection. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjo1YaMk4_vAhVuplkKHabABdMQFjAAegQIBRAD&url=https%3A%2F%2Fwww.bbb.org%2Fus%2Ffl%2Fdeerfield-beach%2Fprofile%2Finsurance-companies%2Fjim-moran-associates-inc-0633-11009664%2Fcomplaints&usg=AOvVaw2eSQyHwp-RQbCpUP35vcEZ

I had a great experience purchasing a vehicle from Auto Nation in Buford, GA.

When I booked my scheduled maintenance appointment, I had no idea there was a recall on the fuel pump. When I arrived for my appointment, the service tech informed me of the recall and that he would have to order the part. In addition, I wouldn't get my service done today...rather, I'd have to bring it back to get the service and recall repair done. This resulted in a completely wasted trip for me and several hours of my day spent driving to and from Conyers. Map was courteous and eventually got everything done but I wish there was a way for the appointment scheduler to know this info when we call to schedule so the customer doesn't wind up being surprised when they arrive for their appointment

They worked with us to put us in the truck of our choice

I love my 2020 Toyota Tacoma sr5 Barcelona Red is beautiful too. I highly recommend the folks at Auto Nation in Buford

Ryan your the best person they have working. you should Thank him Toyota. Great Customer Service skills!

Friendly, helpfully, patiently advised from sale man. Good finance, no down payment and no interest with 3 months waving Bill payment.

AutoNation made the process quick and easy. Kate was professional and helped my wife purchase the car she wanted. Would recommend buying from them to my friends.

Let me just start off by saying that this was the most disappointing experience I have ever had in my life. Our family grew so we needed an upgrade from our Rav 4. Being loyal Toyota customers (we’ve owned a Corolla and a Camry) we thought they would be able to help us out. Our sales rep, Dedrick, was amazing. It was his first car sale and he did the best he could. We sat for several hours going back and forth with what we thought was the best senior sales manager ever, Travis. After 4 hours, he came and told us we had secured the deal. We signed all paperwork and left happy as ever with my dream car, a Toyota Highlander. TWO DAYS LATER, we received a call from their finance manager. The bank denied the loan, you need to bring the car back. Excuse me? Was this not secured before we left? So here we are, almost 3 days into enjoying our new car, and we had to take it back. Thankfully, Chevy was able to work out a deal for us, although ultimately I would much rather the Highlander. This experience will make me never return to any Toyota dealership in my life. Oh and also, I would like to mention that the finance manager, José, forgot to collect our down payment upon signing. Clearly they have still failed to realize this because they are texting us stating we will be refunded as soon as possible. Complete idiots. Very disappointing experience.

Allen K- Best service, anywhere I have been. Always courteous and professional. Very knowledgeable and keeps you updated.

Let me just start off by saying that this was the most disappointing experience I have ever had in my life. Our family grew so we needed an upgrade from our Rav 4. Being loyal Toyota customers (we’ve owned a Corolla and a Camry) we thought they would be able to help us out. Our sales rep, Dedrick, was amazing. It was his first car sale and he did the best he could. We sat for several hours going back and forth with what we thought was the best senior sales manager ever, Travis. After 4 hours, he came and told us we had secured the deal. We signed all paperwork and left happy as ever with my dream car, a Toyota Highlander. TWO DAYS LATER, we received a call from their finance manager. The bank denied the loan, you need to bring the car back. Excuse me? Was this not secured before we left? So here we are, almost 3 days into enjoying our new car, and we had to take it back. Thankfully, Chevy was able to work out a deal for us, although ultimately I would much rather the Highlander. This experience will make me never return to any Toyota dealership in my life. Oh and also, I would like to mention that the finance manager, José, forgot to collect our down payment upon signing. Clearly they have still failed to realize this because they are texting us stating we will be refunded as soon as possible. Complete idiots. Very disappointing experience.

New bed liner installed. Service has been excellent. Very pleasant buying experience when I purchased my vehicle, too.

Really good, I love Toyota .....I will buy another Toyota, keep your good business and service!

Overall good experience. There is always the haggle of price but ultimately I was happy with what we settled on and I love the Highlander.

Awesome Service . Have an issue with battery my car won't crank brought my car to the service department the service department associates were cooperative and helpful diagnosed the problem and replaced the battery under the Toyota care program free no out of pocket . Thanks Toyota manufacture for great quality and professional service. That's the reason have been a loyal customer for 18 years .

Gus Correra was my sales representative. Gus was polite, patient, courteous and responsive to my questions both in person and via cell phone. He patiently explained the many features of the vehicle. He coordinated with Carole in the body shop to correct minor flaws in the vehicle that needed repair. Carole and her team did the repairs timely and successfully. Both Gus and Carole exceeded expectations.

I took my car for an oil change and they charged me even I thoui still have a warranty on my 2020 Corolla. They still could not replace the sticker reminder. Terrible customer service.

This dealership used to be exemplary but my last two visits have been disappointments. After telling me they’d have to order a rear tail light on my Camry last visit, and quoting a fortune to replace it, I got one that day at Auto Zone and did it myself. I was not going to go back, but they sent me a coupon for a $19.99 oil change. So, I took it in and they charged me $46. When I asked them why, they said the price of oil went up. The expiration date on the coupon showed that it was good till the end of the month, so they should have honored their price. I paid the bill, but I won’t be back.

Thanks to Map for a hassle free experience and quick service. I really appreciate the care you take with my car.

I had a great customer service and help with Map. Everything was explain to me upfront and at a reasonable price.

Kate took great care and detail to attention, She made the buying my 1st Toyota great! Even with a service warranty Kate?s follow up and customer service went past the sale of the truck and made sure the repair and loaner vehicle had been set up correctly.

Good service. Shannon (adviser) is very nice. Work got done on time with good quality.

Love love love my device advisor James Pak! Regardless of the remodel challenges they still manage to provide great customer service abs kept me informed. The customer lounge trailer is nice and has everything you need to wait comfortably while you wait on your vehicle.

Christopher Richter you are awesome!!

I feel satisfied after buying a new car here and feel happy to be taken care of that car by the dealer. Sorry for my bad english.

Alen Kadiric from the services department is the best man to work with. He explains everything simply, is straightforward, and wastes no time in making sure your vehicle is in top shape. Got my 15,000m service done fast and I was out in no time!

I had an AMAZING experience buying our new Toyota CHR at Autonation Toyota Mall of GA . Excellent customer service. Highly recommended. My sales advisor Miss Estefania Hernandez was very knowledgeable, polite, patient and kind. She found the right car for us and guided us all the way to the end of our purchase. Finance gentleman Mr. Kyle was also very knowledgeable and took the time to explain every detail of the financing process. Great team!

Was not pleased being changed $25 installation fee for a battery that needed to be replaced that was within warranty. The battery was warranted for 40 months. The battery went dead within 17 months. There should be no charge for the short life of the battery.

I’ve been in three accidents since I got my Toyota... Larry has helped me thru each situation! He is the best!!!

My first experience as I arrived I was treated very poorly but customer service representative Freddy turn a bad experience in an exceptional experience.

Service was excellent in spite of temporary facilities because of renovations. The people here seem to enjoy their work and honestly helping people . Ask for Alan.

First time in 5 years I came here and left with no problems. I was actually happy. It went smooth, let?s see if we can get 2 in a row .

a little grace, the service center is being renovated so there are temporary buildings in the parking lot, but they are heated, etc. I was there over an hour, and no one came in to disinfect, so that was sort of troubling. Staff is very helpful and explains the process well.

I?m never disappointed with the service I get from Auto Nation. Freddy Perez was my service advisor and he got me in and out relatively fast. It was a great experience!

Was a little confusing to find where to go for service with the construction going on. Otherwise everyone and everything was good!

Hands down the best car buying experience I?ve had. I knew what I wanted and the delivered. The process was fast and friendly. No pressure from the staff, everyone was nice and respectful. I would recommend this dealer to anyone. They have a life time customer.

Excellent that's the only word that can describe the good service that i got from AutoNation Toyota Mall of Georgia. Something is really changing for good there; my wife and i made deals with them in the past, but this time was really amazing, efficient and effective.

People are very professional and work is done on time.

A couple oil changes before, the maintenance light was not reset. This time they left the cover latch off for the air filter in the engine compartment. The reason I come to Toyota and pay more than I have to is to avoid these types of behavior but if that's not going to happen, I'd rather go to a secondary auto shop and pay less.

Wonderful experience will purchase another car there

es exelente estoy muy contenta y feliz con Toyota mall of Georgia

They found my perfect highlander hybrid at another location and they had it for me in one day!! Under promise and then over deliver!

I had to have a LOF, simple service but wanted my entire car checked out. Upon arrival, the had misunderstood my wife’s request to balance, rotate tires, perform oil change and complete an courtesy check on all safety items. When I picked my car up, the lube techs pencil whipped the inspection sheet stating the put 38 PSI in my tires (which is 5lbs over inflated) when actually the didn’t fill my tires at all and sent me back out on the roads with my tires 5lbs under inflated (28-29 PSI), no tire rotation or balance nor did they check my vehicles for lights that were out and there was 2. My car had approximately 96,000 miles and made no suggestion for maintenance services. Year prior, they misdiagnosed a leaking water pump at which time they referred me back to Lexus of Gwinnett who shook their heads and in the end, the car needed nothing. Most people need to experience themselves so I urge the naysayers to give them a try. The Service Manager had zero professionalism and continued to stand on a platform and didn’t bother to come down so we could speak face to face (6ft apart of course). It’s a shame because we’re a household of TOYOTA owners. Never again...

The negotiation and getting the car I wanted process was very good. We did it by email and they were quick to respond and they searched for the car I said I wanted. They finally found an SUV almost exactly what I wanted thst wasn’t in GA and arranged to have it routed here. I got a fair price and everything they said was what they did. There were no additional costs and the price quoted was the price when I got there to sign the papers. Dave Yang, Gus and Andres all helped me with this, including explaining the features, setting done up and making sure everything was right I was a happy customer snd after this I still am. They are much better than some other dealerships and do I’m willing to drive to deal with them. After one day I am real happy with my Highlander! Thanks to all 3 who helped me! You can’t go wrong at Mall of GA Toyota!

Great customer service!!!

Terrible experience getting a simple out change. First I had to drive around the building three times because there is construction being done but no one was there to help me or the other two cars behind me. When I finally found out where to go, I waited 2.5 hours for an oil change. No one came in to check on me or explain why. Finally when I got my bill, I was told there was a problem with a stripped bolt on the oil pan which would take 5 mins to replace. 2.5 hour wait and almost $50 for a conventional oil change is ridiculous. Very frustrated and disappointed with this visit and unfortunately, it was not the first time they over booked the appointments to get you in the waiting room.

Very nice people and quick, efficient service every time!

I was sitting in the waiting area for my current car to be service. A salesman contacted me trying to get me to trade my car in for a new car. He made promises that he ended up not keeping. I informed him that I have just purchased a 2021 Rav4 from another dealership. He then pressed me to trade for a new car because the 2015 Camery was now free of a lien. He said that he can ensure me since I have a trade he could get me into a new car. He also offered extremely low amount for me Camry which was no where near the market value. He later texted me again offering the same promise and berated me about my finances. He appeared to be trying to pressure me again to run my credit again when I informed him that I just recently purchased one.