I purchased a used hybrid vehicle from Autonation Toyota Mall of Georgia on July the 3rd. I was told it would be delivered. It was brought to my home at 8pm on July the 5th. They have a 5 day purchase price back warranty. I purchased the car outright which translates to over $20,000 out of my savings. I requested that the warranty begin from the day of actual possession. I was told that this was no problem. I began experiencing issues with the vehicle in less than 24 hours. I communicated thoroughly with the dealership from the moment it began. The main issue is that the battery does not maintain a charge. It can go from full to empty overnight when the car is not being used. I don't believe anyone opts for the additional complications and costs of a hybrid that is only capable of being used as a gas guzzler. On Wednesday of that week I was told a manager would be spoken with. Then I was told to bring it in Friday, that they would assess the problem and if it couldn't be fixed, my money would be returned. The vehicle was returned to the dealership under the 5 day time frame from time of possession, and I made them aware that I was unsatisfied less than 24 hours after having the vehicle in my possession. I heard nothing until I followed up the Monday afterwards. I was told nothing was wrong with the vehicle. I said, that being their stance, that I requested the guarentee be honored and my money returned. The salesman said it was "out of his hands". I spent 2 days speaking with my bank, leaving messages with the corporate headquarters of Autonation, and verifying with the car manufacturer and owners around the world that the car was not operating as it should. 2 days later I recieved a call from another manager. He said that I could come in and they would refund my money. When I arrived I found it was all a rouse. He threw the car keys across his desk, said the car was mine, that if I didn't take it, he would have it towed to my home, and if I didn't pay the tow, it would be impounded. I left his office in disbelief, called their headquarters and was told that they had recordings of my calls and due diligence in returning the vehicle, that I should take it, to prevent him from following through on his threat and it would be noted that I did return it within the guarentee period. I believed them. Since then, despite multiple attempts on my part, I have heard nothing from Autonation headquarters, and only recieved a so sorry but not going to do anything from another manager. I was lied to multiple times, had a trusted guarantee not honored, threatened, and now I have a hybrid car that can't be used as such and have been ripped off to the tune of $20,000+.
smmickler
Jul 23, 2020