Recent Reviews from AutoNation Toyota Mall of Georgia

I can not express how terrible my current experience with Toyota mall of GA is going. My family has purchased two vehicles from here previously and both experiences were amazing. This one experience has ruined my entire viewpoint. I purchased a used vehicle very recently here, and was very happy with the car, until 5 weeks later, when the half power engine late came on. This car somehow managed to pass a "detailed" inspection just to need entirely new spark plugs and coils just weeks later. Not only that, but the tag they applied for for my vehicle was listed for the wrong expiration date. My main point of contact IGNORED my texts and voice messages on SEVERAL occasions. When I finally was able to speak with somebody, I was told to bring the car to have service look at it, only to be DENIED service by a technician half an hour later, because they "do not have anyone with the knowledge to know what is wrong with your specific make". Three hours later, I'm told service needs to look at, but that they wouldn't be able to look at it until (last) Monday. They aren't able to provide me a loaner or rental vehicle, and the car I JUST purchased and and continuing to make payments on is not safe to drive. I'm finally given a response, and I'm told that I need to pay $580 dollars to repair maintenance that, again, SOMEHOW passed inspection. Also, I still haven't been given any clarification of what parts my car actually needs or how service was able to diagnose a problem when they originally denied having anyone on their staff that would know how to. I was finally able to speak to a Manager last Friday, and explained everything. He was very kind and understanding and requested that we give him 24 hours to gather information and promised that we would not have to worry about paying out of pocket. It is now Monday, I have not received a single call, and I have been getting voicemails for the past two days. Its been over a week, I don't even have a car that I just devoted thousands of dollars to be ignored. They haven't even fixed the tag situation, which is due to expire in less than a week. I guess a tag won't matter if I can't even drive the vehicle anyways. This is NOT the exceptional customer service we experienced last time.

2stephex May 13, 2019

My wife and I were driving through the lot looking for a place to park when a man (Michael McKibben) saw that we might need assistance. We stopped and spoke to him a moment regarding our desire to find a spot to park. During the conversation we shared our purpose for the day. Looking for a Tacoma pickup to replace a company vehicle for work. He told us where to park and by the time we parked, he was on his way to greet us as we got out of our car. This began our experience with Michael as we went into the show room. He offered drinks as we sat down and then we started to discuss our needs and desires for a new pickup. Throughout the process, Michael listened and took notes of what we wanted to look at and test drive. Once we decided it was time to start looking at the vehicles he was more than agreeable to do whatever it took to provide that particular vehicle for a test drive. We looked at several in the main lot and asked to see a truck that fit our needs. He went into the showroom and looked up one to match our needs. He then went off to find it and provide it for a test drive. We went for a test drive and Michael was a good resource for information and when he didn't know a particular "feature" he would quickly look it up online and give us the info. We both enjoyed the test drive experience. When we returned to the dealership, we asked to see another vehicle with more features. As he did previously he researched, found and provided another truck for us to see. After a decent time of looking at cost and features, we decided to stick to the truck we had just test drove. Michael stayed with us as the financing portion of car buying began. Never my favorite part of the process, but certainly a necessary part. Michael checked on us frequently and offered drinks if needed. His thoughtfulness and attention to our experience made this process more than just tolerable. We shared some laughs and actually enjoyed TJ (financial) quite a bit. I left the dealership with a new Tacoma and was thankful for meeting both Michael and TJ.

Alfred Hawkins Mar 6, 2019

I don't write reviews but i need to for Autonation Toyota Mall of Georgia for their unpleasant, unprofessional, unreliable services render to me, they deserve no stars if possible. I just can't believe how i was treated here, i came here to service my 2012 camry that i bought here 8months ago and a guy came up to me named PRINCE that he can put me in Toyota Camry 2019 XLE with no down payments with less interest that i don't have to pay for service in 5years and all i have to do is give him Good tips after the whole process and do the paper work and we will be done. To my own surprise the folks here want me to sign a paper that says am paying $0 down payment but still want me to pay $2700 for down payment and its not stated in my contract agreement and i ask the manager named JIMI that can I see what am signing and he said NO that he will show me after signing, guess he think i am an illiterate or fool so i disagree to continue, so another guy decide to helped named WADE and he told me i have a valid argument that only few customers will see that mistakes and he sorry and promise to correct it and he will give me 2 gas tank fill up and he tells me to sign those paper work after they correct it and give them the check so that we closed the deal and that i should help them make the sales. I told the him cool and i sign it cos i trust him and think he's helping but getting there the following day with my paystubs cos i didn't have my paystubs with me on monday cos i never planned on buying a car and the guy names Prince walked up to me and said am sorry for yesterday and don't worry about the tip cos they're putting it on your down payment and that's when i walked away om him and TRAVIS decide to help and told me I'll need to add 4k if i want the XLE and thats when i told him i am cancelled based on everything i was told amd the whole down payments and tip issue and changing my car from the features i suppose to be getting. I was there for over 8hours and they're so unprofessional here at all , i drove 50 miles here for 2 days and getting to know that the features he told me the car have is missing and they want to give me SE instead of XLE and when i told one of their manager named TRAVIS he told me i will add additional 4k to my contract and that's how i told them to cancelled the deal, cos there's no honesty and they're not been staraight forward with me and they gave me my check back but i woke up today and noticed they went behind my back and still charge my account for a cancelled deal. Please always check your paper work well because they'll screw you up here and give you a wrong car, even reap you off your money. All the conversations always happen behinds closed door 5 stars for Daniel at the service department for his honesty and his advice about my car

Ola Feb 6, 2019

Two years ago (as of directly now), I came here with a couple of friends because each of us were looking for a new car. All of us were under the age of 16 and was getting ready to start learning to drive (not including the third friend who was nearly 19 years old and supervising us as we were underaged at this time). So to make ends meet and get a head start in life, we decided to take a look at several of the new Toyota’s as they were rated to being the most reliable cars possible. However, not even 20 minutes after we started looking at the cars, a group of salesmen made threats to call the police on us & asked us to leave because they thought each and everyone of us were too young to be at the dealerships alone. However, it was said, by my (soon to be) 19 year old friend, that the age criteria to be at the dealership requires one to be at least 18 years old to look at the vehicles and supervise those who are under 18 years of age. So basically, none of us were in the wrong for anything, yet and still, the salesmen started to act belligerent towards us & rudely told us to leave. I made it known to my friends that I’d never buy from there & told them to look elsewhere. Here’s my word of advice: if someone has met with any dealership requirements and show proof that they’ve done so, don’t chase them away. Believe me…that WILL have a negative impact on the production of your shop so please don’t do this again unless it’s for a good reason.......... My parents found satisfaction with this dealer & left there one evening with a brand new 2017 Camry SE in exchange for a 2010 Base Highlander which had problems with loud noises coming from the engine. They bought the car for the price of a normal new car due to the 2018 Camrys being put on the lot. In addition, the 2012-2017 generation of the Camry have also been around for a while so many bugs were worked out of the 2017 model that my parents purchased, My friend & I eventually got our cars as well (from different dealers and also different brands). I purchased a 2017 Ford Focus S 5-Speed as of November 2017 from Five Star Ford located right outside of Stone Mountain, and my friend purchased a 2017 Dodge Journey SE during March of 2017 from Hayes Chrysler Dodge Jeep Ram in Oakwood. Both cars were also purchased brand new.

Shawn Humphries Jan 8, 2019

Negotiated my vehicle over the phone with the salesperson and the process seemed to be going smooth. The selection was slim for what I was looking for and I went to test drive a specific vehicle. A 2018 Toyota Tundra SR5 in a burn orange color. The truck had the 5.7L engine, a safe in the center console, and the tow package. It was exactly what I was looking for, but not the color. The sales person informed me the color I wanted would be driven up from another location and it would be identical to the vehicle I test drove. While waiting for the financing, my wife and I tried to get snacks from the vending machine for our kids. It was late and they were hungry. The vending machine took our money and didn't work. No signs were posted. Should have taken this as a sign of what was coming as most dealerships offer free snacks and beverages for the customers. I started the financing process by putting a substantial amount of cash as a down payment plus signed the trade in paperwork. The truck I was purchasing had cloth seats so I paid for the upgrade to leather. Almost a week went by before I was able to get the truck. This was also the first time seeing it. It didn't have the safe and the salesman said he didn't realize that was an upgrade. I checked over the truck and inspected the leather heavy. Everything else appeared right. Eager to get me inside to finish the paperwork and so he could get the vehicle to detail I only spent a few minutes looking over the truck. After the process was complete and I was headed home I noticed there wasn't a tow package either. When I got home I noticed it was the 4.6L engine. Two more disappointments! Then my wife noticed a dent in the front bumper. Are you serious? Contacted the salesman and he said it would be taken care of. I sent pictures to him and said I'd be back in 2 days. I drive an hour out of my way to get this fixed. The lady who handles the parts ordering wasn't even aware! The part wasn't in stock and she hadn't seen any pictures that were sent. I had to return again to get the dent in the front bumper taken care of.

Anonymous Oct 8, 2018

My wife and I went to the dealership over the Labor Day weekend with the intention of buying a vehicle. I had contacted an Internet sales person as I had offers from several dealers to compare and the only reason we went to Autonation is that he said they would provide the same deal as the other dealerships. Once we drove the vehicle and began to negotiate on the car, the sales person gave us a price that was far above what we had talked about over the phone and he blamed it on his manager. These are the games these people play. The issue was that the dealer had added multiple options that were never discussed as the focus remained on the MSRP before the dealer added items. Most of these additional items were grossly over priced as they are simply a profit play for the dealer ($3000 additional). I should have checked as we could have gotten a higher trim model for the same price elsewhere. As much as they talk about service and customer focus, when it comes down to it, we felt pressure at the end and ended up buying a car that could have been a lot less elsewhere. In fact we went to Atlanta Toyota afterwards to verify our deal and the people there were much more relaxed without all the pressure and they provided more information than Autonation to help us in making an informed decision. At Autonation they could not explain the taxes on the lease nor the interest and all the figures were not disclosed in the beginning despite asking multiple times. We both felt the pressure for a sale and no one from the sales person, manager, finance guy were able to explain any of the details of the lease. They were simply interested in the sale rather than making sure we had the information we were looking for to make the best decision for us. Of course, they are in the business of making money but I don't subscribe to the high pressure tactics simply to get a sale. Based on my experience at this dealership, I would not go there again nor recommend it to anyone of my family or friends. The people were friendly but focused on the sale not the customer. In the end, it was my fault for making the decision to buy as I fell for their pressure and regret it ever since. Not because of the quality of the vehicle but the information provided and the high pressure tactics.

Mihir Patel Sep 6, 2018

I had a good/not-so-good experience here recently, hence the four stars. The NOT-SO-GOOD: I had trouble with my Prius the other day across town, which made me late for an event at church that did not put me in a good mood to start with. The engine would not kick on after pressing Start. The dashboard display would flash briefly, then I was seeing: "P" lock mechanism. Park your your car on a flat surface and fully apply the parking brake." (The car was parked on a flat surface, btw). Having not seen this message before, but based on what I could glean from the manual and the way the car was behaving, I figured it might be a bad 12V auxiliary battery. I even had a co-worker try to jumpstart it, to no avail. [Side note: I like my 8 year old Prius, and I had never had problems with it before (which I had purchased from Toyota Mall of Ga, by the way), and had generally had pretty good experiences with this location's employees]. I called the 877 customer service number at the dealership to get them to transfer me to the service department to see if they could maybe confirm that it might be a dead battery or possibly something else, before I called a towtruck. When I briefly explained the situation to the CS Rep, and asked to speak to the Svc Dept, she said that it wouldn't do any good, since they can't give out diagnoses over the phone, for 'legal reasons' or something to that effect. I asked her to give me the Svc Dept anyway, and she replied, "O-KAaaayy", in a dismissive tone I did not appreciate. Once the Service Dept rep ("Jim") answered the phone, I explained the situation, read him the dashboard message, and asked if there was anything he might suggest (about what it might be). His response was, and I quote: "Triple A?". End quote. I was ready to blow my top with his somewhat sarcastic response. He then said something to the effect that he honestly didn't know what I expected him to tell me. I was just looking for ANY kind of help, like "Sorry, we can't give diagnoses over the phone, but maybe here's a towing service we might suggest." Or, "Yes, it might be a dead battery, but I don't want to give you false info until we can have a look at it." ANYTHING would have been better than his snide response. Anyway, after hanging up with the dealership, the towtruck guy came and was able to get my car started with his portable charger, and I then dropped it off at Mall Of Ga Toyota later that evening. The GOOD: I worked with Chris the next day, who confirmed it was, in fact, the 12V battery that needed replacing. He was most helpful, and explained everything to me, along with a few other observations from their inspection, but Chris did not pressure me into any further repairs. Chris also helped me with a prior recall that was pending (with Jamis, who is another decent service rep there). He also offered some additional Prius specialist's names there for any future Prius issues I might be experiencing. A true professional. I will return to this dealership in the future for repairs, and maybe even a new purchase, but I just wish there wasn't such a disparity among the employees that work there, regarding customer-facing interactions. I think some inter-personal training needs to be reinforced for some of the folks at that location.

Bob Burns Mar 26, 2018

I contacted the only Toyota Dealer in Oakwood, GA. where its a Family owned business and closer to my Home. When I accused them of deception (I may have been wrong), but they stopped all communications with me (Makes me wonder if I am right). I made it clear that I was going to buy a RAV 4 from someone within a week and I was willing to work with them anyway. Nothing! The next night I sent a request for a quote after a Co-worker suggested I contact Auto Nation Mall Of Georgia Toyota. David Reed sent me a reply within minutes and gave me a quote in writing, unlike the other dealer that wouldn't even give me a copy of what they offered in person and said that they would. David then followed up with a Professional Call and then excepted my request for a late evening meeting the next day. I got the price I needed which was better than all the deals I had looked at. I dealt with folks who had been there for 10 hours already that day and they worked with us (My teen son and I) and FOR us, to get the deal we needed to match our budget. Best Rate of financing I ever received anywhere. (even with a Bankruptcy 9 years ago) 700 CS Love the car/truck RAV 4 ,2017. I am very strong minded and I wont be intimidated or spoke down to. It was never a concern. (So glad that my Son witness such professionalism, especially after the last experience ) These folks should have been tired and they could have been typical Car sales folks but they were not. I told them how much I appreciated there demeanor and I told them that I would promote there business as long as they handle my friends and family the same way. They told me that it was the way they handle everyone and not to worry. I believe them. Go in and ask for David Reed and tell him Samuel and Elijah sent ya and that you expect the same deal and treatment that I claim in this post. I trust you will get it. ( By the way, My son taught him a few Card Tricks while we waited for financing. Maybe he can show you one of them :- ) Samuel R

RockaDJ Aug 21, 2017

I purchased a used truck which had hidden damage and the dealership did everything they could to not own up to the damage. Mike Williams the Manager is a [non-permissible content removed]. They call him there fearless leader. Its because if you have any issues he will make it as hard as possible to not accept responsibility for there mistakes and dishonesty. He just plays the blame game. Once you purchase a vehicle they don't care anything about you anymore. Its all about taking your money. They charged me $2700 dollars for a warranty and stated they were not making anything they were just taking care of me. But when I called other Toyota dealerships and USAA they stated they overcharged you. And if they told you they were not making money that was just complete dishonesty. They took advantage of a disabled older woman. First truck I was given I took to a mechanic and he said they sold you a truck that needs a lot of work. And the mechanic stated you will have nothing but problems with this truck. Second truck they sold to me at night and had hidden damage. And the truck has issues. It doesn't drive well. I can't even begin to tell you how dishonest this dealership is. It took them weeks after the dealership tag was expired to get a tag. I had to contact them about getting the tag over and over again. They never requested the tag or title. USAA stated they should have already sent you the tag and USAA the title for financing the truck. They owed me a refund that they stated was sent out on the first of July. I never received the refund so I had to contact them several times in regards to getting the refund. Never received the refund. So I talked to tag and title and they sent me a second check. I received that but still have never received the first check. It was never sent out. I asked Karol in customer care about the refund check. Why did she send a check out without tracking. I've never ever received any check from anyone by mail that did not send it certified or with tracking. This was a large check. Next check was sent out by tag and title department and did come certified. I still never received the check from Karol in customer care. The week after I purchased the truck there were issues with the truck and they stated go talk to this department and that department. And when I would do what they asked everyone just sat there doing nothing and stated go talk to this department. After being run all over the place I received no answers to why my truck had the issues it did. Windshield was broken under the wiper blade and I brought this to there attention and they would not fix it. They knew the damage was already there. Its all about the money not about the customers. And the service department did several recalls on my car and they told me I needed additional work on my car. Then a second recall was done months later and they stated I needed the same work. How many water pumps do I need to replace in a year? I was told buy a mechanic that works for Toyota that that's how they make there money on recalls is by telling people they need service done on there cars. Well when they told me I needed a new water pump after I already had one a few months back on the first recall. They realized they made a mistake and didn't look that I had already had one replaced by Toyota and they stated "OH MY MISTAKE ITS NOT LEAKING" So anyone that thinks that Toyota is taking care of you that is not always the case. DO YOUR HOMEWORK. I asked for all my parts on the second recall and I was told you didn't need a water pump the first time by a mechanic. I was also told two mechanics had been fired by stating they were doing work that they had not done. This is a very dishonest dealership. Do your homework before you even decide to walk out of the lot with a used or new car or service they state you need. They look at everyone that comes into there shop and decide what they can do to make money off of them. I see that a lot of reviews state they gave them good deals. Well they overcharged me but made the paper work look like I was getting a good deal. They push these cars on you. They insist you take the vehicle home the first day you look at it. Its how they stick you with the vehicle. They told me the second truck was a loaner truck but had all the paper work typed up. I told them I need to talk to USAA on financing. They stated USAA could not give me better financing. But Toyota is certified with USAA they actually know I can get a discount for purchasing a car from there dealership. Again all hidden information. The finance guy stated he had seen USAA checks to finance the vehicles but he didn't know what it was about. Another dishonest employee. USAA stated Toyota MAll of Georgia knows all about there certified cars with USAA. I can't believe how many rude and dishonest people work at this dealership. I trained customer service for years. These employees are taught to take everything they can from you and make you think they are taking care of you. I had window covers put on my truck they smeared glue that is permanently on the truck and they scratched my truck up and the covers bad. The neighbor across the street took her car in for service and the oil cap fell off the car after going down the highway that day. And then they wanted to blame her until she got loud. She is a very good business person. So she had to trade the car in at another dealership because she was afraid the car was damaged. The car smoked bad after the oil filter fell off the car. If you look at reviews you will see that other customers have had issues with this dealership on google and BBB. I feel like I got robbed from these people. Now I'm stuck with a lemon. Contacted the BBB and filed a complaint and they stated they always get responses from businesses but they stated Toyota has yet to respond about anything. They stated that a dependable business would have replied but they keep records of all there complaints and it would show they did not respond to the complaints. I canceled my warranty a month ago and I'm still waiting to get my refund back. USAA stated they can give me the same warranty for almost half as much. But I'm sure I will be having to contact Toyota over and over to get my refund check. I was also told they have personal friends and family that send out the positive reviews to bring there sales up. I don't like sending out negative reviews but this dealership had just pushed me to the point that I just had to let customers know that there are other dealerships that never treat you like this. I've purchased many cars from dealerships and have never once had any issues with them. Please don't allow this to happen to you. Its been just one big nightmare. And now I'm stuck with a $30,000 damaged car.

lindafishback Aug 12, 2015

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