
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Mall of Georgia
5
AutoNation Toyota has always exhibited Great Service. I had the pleasure of working with Service Advisor Paul Kim. He was very helpful and explained the service for my vehicle in a very understandable manner. He had a listening ear and offered great advice. AutoNation is Blessed to have Paul Kim as a Service Advisor! He is truly an Asset to your Business! Great Job!
Michelle Gilchrist
May 24, 2022
5
Purchased my Ram 1500 and it was the easiest, fastest and nicest experience I’ve had purchasing a vehicle. From the test drive to signing the paperwork, everyone was great. Elvis, Travis and Younes made my experience an easy and great one. Highly recommend them for your next purchase.
Mike Stempkowski
May 24, 2022
5
I had an amazing experience at this autonation dealership. Great customer service and I got an amazing deal on my new car.
tia langford
May 23, 2022
5
Jazmani and Luis were very passionate about getting us a car. This was my first time at a Toyota dealership. I loved my entire experience here. They were absolutely amazing I would definitely recommend coming here.
Tyrek Mcdaniel
May 23, 2022
5
Jazmani was amazing!!! He was so sweet and fast 10/10 service!
Rocheli marte
May 23, 2022
1
I’ve been coming to Toyota for my car service. They had upped the price for my oil changes and I thought it was just inflation going on or they decided to offer higher prices. To my disappointment, they have been charging me for a higher oil and not the synthetic oil that I usually get. They are usually good at explaining everything after the service and telling me what I need. It’s not good customer service if you don’t mention or inform customers. I have called and spoke to a service tech at Atlanta Toyota and I will be going there from now on. Disappointed.
Michelle Vang
May 23, 2022
5
Had a fantastic experience with Kyle over at AutoNation Toyota Mall of Georgia. He got me into a car I love and helped me through every step. Could not recommend going there any more strongly-you will not regret it!
Eric Varin
May 23, 2022
5
Just purchased 2 trucks with Estefania. I’m cannot be more happy! She was amazing. Highly recommend!
Norma Torres
May 22, 2022
5
Amazing service provided by Estefania. Very knowledgeable, friendly and professional. Definitely coming back with here for future purchases!
Ernesto Arroyo
May 22, 2022
5
Alan Richter has been taking care of me and my Camry since 2014. I always feel well taken care of. Thank you, Alan!
Lynne Watson
May 22, 2022
5
Si algún día quieren comprar carro ve al dealer del mall geogia les recomiendo a Gabriella
Vicenta Espinoza
May 21, 2022
5
Andres Delgado and Jacker was really helpful getting us our new Camry. Customer service was Perfect!
Merhawit Elias
May 21, 2022
5
Mi segundo carro con mi vendedor Andrés Delgado, excelente servicio, muy atento a todos los detalles, les recomiendo a autonation toyota. 5 estrellas ⭐️
Jose Avila
May 21, 2022
5
AutoNation Toyota Mall of Georgia has always excelled in quality service. I have yet to be disappointed when trusting my vehicles to their care.
Tim Pemper
May 20, 2022
5
Amazing Experience at Toyota Mall of Georgia..Best inventory and costumer service
Linda Bernal
May 20, 2022
5
I was very pleased with the service and quality of work on my car I received.I was updated quickly on repairs needed and it was finished when promised.I would definitely would use them again.
Karen Jones
May 20, 2022
5
I have had best experience with Miguel Acosta...best salesman ever! Toyota has been amazing, Thank you Jacker for my financial help . You guys Rock! 🙌🙌🙌❤️❤️
Angela Brooks
May 20, 2022
5
They go above & beyond to make sure you’re happy with your new vehicle! The team is super friendly and outgoing! They definitely have a Customer for life! We just LOVE our new 4-Runner TRD! Thanks Wade!!
Dawn Medina
May 20, 2022
4
Great customer service. Only complaint is they did not reset my maintenance required setting and I have to go back to get it fixed.
Tabitha Mckown
May 19, 2022
5
My visit was great! I came for service and I worked with David, he did everything in his power to get what I needed done in a timely fashion. We struck up a conversation after telling him I also work in sales, great guy to have on your team. In fact I believe it may be time for a promotion! I hope to see David the next time I need service on my corolla.
Sam Jones
May 19, 2022
5
Really great service, very informative and helpful, thank you for everything Jazmani, you were really awesome on our car purchase!
Eddie Love
May 19, 2022
5
But a new Toyota highlander recently, although I didn’t want to spend the amount I spent, the staff Aaron my sales agent was kind and did a good job helping us to make the right choice and all the managers were kind. Thank you all. I will definitely refer others to your company.
Deseye Anne
May 19, 2022
5
great people, good service wish they would offer more coupons
Pat Ballard
May 18, 2022
5
Excelente experiencia...muy agradecido por la atención
Coromoto Monzant
May 18, 2022
5
Samantha was excellent to work with. I highly recommend her.
Brenda Buice MacKay
May 18, 2022
5
Good service but have to wait 1 hrs. Less than 30 min would be better.
Samhoonj Presto
May 17, 2022
5
As always good services , kindly people who will tell you what your truck /car need !! I have worked with Rodriguez and James park they both really nice people and I bet there are more like them at the dealership 😀 Edit: went back there to do oil change and Dianelis took good care of me , she provided all the information I needed about my 2012 Tacoma maintenance ! Si habla español pregunté por Dianelis ella es buena y le ayudará con cualkier pregunta
Oppa rigo34
May 17, 2022
5
Siempre es grato estar en AutoNation Toyota Mall of Georgia, servicio cinco estrella... Les recomiendo llegar y buscar a Dianelis Lindarte si hablas español, un muchacha super amable y amigable que siempre busca que estes bien durante todo procedimiento que vayan a realizar...
Erick Hernández
May 17, 2022
5
I highly recommend Mrs Kimberly Louis to everyone looking for Forex and Bitcoin trader. Words can't describe how wonderful she's did on my trading account, I am delighted I trusted her and gave her a chance to help grow my $500 in to $7,000 in just a week. I advice the entire public to invest with Mrs Kimberly Louis contact: + 1 (860) 556‑3122 Email: kimberlylouis110@gmail.com
Lîlãç Dèè Gùl
May 17, 2022
5
My Tacoma is very important to me, this will be my last vehicle, so I am making sure that is being taken care by the best, thanks to the service provided at the Toyota Mall of Georgia, I know my truck will last longer, from the Service Desk, Paul Kim to the shuttle drivers, all were very kind to me and took good care. Thank you
Darío Abadia
May 17, 2022
5
Great service.
long nguyen
May 16, 2022
5
Map and Alen were amazing! They carefully explained what was needed for my car, the cost, were accurate with time, and extremely patient. I will be going back!
Tiffany Royal
May 16, 2022
5
Tyrell did a great job. Easy, quick experience from start to finish.
Taylor Clark
May 16, 2022
5
excellent experience
Nathan F
May 16, 2022
5
Jazmani is super amazing guy! He Helped me a lot selling my Sienna for great price. Im very satisfied with his deal.
Jun Lee
May 16, 2022
5
THANK GOD FOR KYLE! If you are looking for a vehicle from this dealership, you need to work with Kyle. I traded in my 2018 Toyota Corolla for a 2022 RAV4 and the process could not have been smoother. I am one who HATES going to the car dealership because we all know the deal. They are trying to make a sale and rip you off in the process. But that all changed when I met with Kyle. He worked effortlessly to get me the absolute best deal for my trade and my brand new car. I'm walking away with almost $15,000 for my 2018 Toyota Corolla and a brand new RAV4 that Kyle had Toyota build from for me!!!! He was very knowledgeable, provided car buying education, and put up with my thousands of questions. Moreover, he did not treat me as just a sale. I was more than a customer. He gained more than my business, he gained my respect and trust. Kyle is truly the most honest salesman I have ever encountered! God bless him and his new family! Toyota has a true gem with Kyle! I hope they treat him well! On a separate day I went to the service and parts area. Mitch that works in parts was great! He was the only person that was thorough and helped me solve my problem! He went above and beyond to make sure I got an answer to my pressing question. Very nice and genuine person!
Jd Wal
May 16, 2022
5
I recently purchased a Tacoma from Autonation. For those of you who have recently purchased a popular vehicle you know that inventory is pretty scarce. I had to wait 2 months for my vehicle to arrive. However, the overall buying experience was great. My sales rep, Isabel, was a pleasure to work with from the beginning. She kept me informed every step of the way and made sure that no other sales person poached this particular vehicle. I highly recommend her. The finance guy, Luis, was also great. I also like that this dealership doesn't do "market adjustments" like a lot of other dealerships are doing. Overall, I'm happy with the buying experience and my new Tacoma. Thanks Isabel!
Edgard Negron
May 16, 2022
5
Service and sales department was awesome I love this dealership would recommend to everyone!
David Sutherland
May 16, 2022
5
the camry needed service,due to previous experience with other dealerships. I went in with a 5 gal bucket of Vaseline. Didn't have to use any. They made it simple ,explained well and did what they said. Will use them for the tundra
Kenneth Ehrlich
May 16, 2022
5
Ruben and Travis were the ones to help me on my wonderful experience. I was looking for a car the whole day and this was my last hope. Ruben came out to help and showed me what I wanted to see. Travis was a big help to get the price we were looking for. Would recommend anybody looking for a Toyota or a reliable car to come to this dealership and talk to these two guys. They will get you what you need. Thank you Travis and Ruben!!
Sebastian Bermudez
May 15, 2022
5
MR MAP ATENDIÓ MUY BIEN SERVICIAL Y SIEMPRE DISPUESTO A AYUDAR. FELICIDADES POR EL EQUIPO. COMO DEALER MUY RÁPIDO Y DESDE QUE ENTRAS TE AYUDAN Y TE ASESORAN
Luis Matos
May 15, 2022
4
Now first off, I recommend you go here and request Miguel as your dealer. He is superb . I called him 3 hours before he even had to clocked in for work and he still picked up to answer my concerns. He is a good communicator honestly with quick text replies and gives you his personal cell. After the purchase he even checks in from time to time and ensures that he will be there when you have any concerns. I wholeheartedly recommend him. I bought the 2022 GR86 here and it’s nice to have Miguel who is the owner of the older model to really convince me to get it. He even went above and beyond to ask his coworker who owns the GR86 to let me see it, sit in it, and ride in one before I decided to secure one of my own. Miguel is 5/5 stars. Thanks! Reason why I give this place a 4 star is honestly there was some foolishness/clownery here. Whoever did the final buyers order without checking just lost the dealership some money while I saved some money on my end. The purchase of the car in the end was more stressful than the negotiating (now we all know the negotiating and buying the car with the haggles and the arguments is a given). Despite the fact I did part of the work by securing my own loan and to me I was the perfect buyer with good credit score and ability to pay for any car within reason, I thought it would alleviate the stresses of everyone involved. It did not and it was again clowning all around.
Joseph Lee
May 15, 2022
1
We will never go there again. Just had our brakes done a month ago. Went in for an oil change and was told we needed brakes for $900. When we asked about it, the service advisor said he was assuming we needed brakes they didn'tactually check. Paperwork and his text both say we need them done. Total scam.
Ringo Davis
May 14, 2022
5
I was really satisfied with Makehi He did just what we expect to see in a salesman.
Mercier Edouard
May 14, 2022
5
Purchased a 4runner from them and had a great experience. Gabriela was awesome throughout the whole process and I would highly recommend her to anyone interested in buying a vehicle at this dealer.
Josh Vladia
May 14, 2022
5
My parents and I worked with Kyser, a really nice young man. He helped me buy my first car. He was very down to earth, friendly, straightforward and helped us get the best deal. Kyser is a true asset to the company. I would highly recommend him for anyone interested in purchasing a vehicle.
Jeremy Schmidt
May 14, 2022
5
I came in last week looking for a new car and was helped by Wade G. He was extremely attentive, knowledgeable, and patient with all off of my questions…I ended up going with the Rav-4 and couldn’t be happier! I highly recommend that anyone looking to buy or sell a car at this location ask for him.
Jennifer Jia
May 14, 2022
5
I went in to do a test drive for a 2022 Tacona SR5, Ali took the time to listen and show me the truck I wanted to drive. Travis, his manager, welcomed me as well and went over the numbers in detail. When I will be ready for the truck, this is my dealer choice. I strongly recommend Ali as your sales guy. He's friendly, professional, and a great listener. Good luck on your purchase. I had a great experience.
Daniel Ile
May 14, 2022
5
Wuooo principalmente contento por la oportunidad que me dio toyota por pertenecer a su familia, increíble la experiencia al comprar el proceso fue rapido, gente amable y cordial no pierden ni un solo detalle, muy contento por la adquisición de mi camioneta muchísimas gracias gente toyota, grandiosa la atención de Jason Romero y Jose en la parte de las finanzas, les regalo un 1.000.000 % de AAAAA+++++
francisco ugas
May 13, 2022
5
Great service by the many people that made this transaction FANTASTIC!
Casey Miller
May 13, 2022
5
Excelente servicio y atención al cliente! Andrés y Gabriel siempre muy profesionales y hicieron todo posible para llevarme mi nuevo auto a casa. 1000/10 recomiendo a esta agencia especialmente si eres hispano. Gracias Gabriel y Andrés!
Alondra Gutierrez
May 13, 2022
3
Mi camioneta cuando la lleve corría bien después cuando fui por ella ya no me prendió.
Omar Hernandez
May 12, 2022
5
Hello, My first experience at AutoNation was very satisfying. Noel greeted me, explained the process, and made sure all my questions were answered. I will be returning and hoping to keep him as my service advisor. Thanks Noel.
LaSheva Cooper
May 12, 2022
5
I came in just to look at cars and get an idea of prices. As soon and my husband and I walked in we had a welcoming greeting. Gabriella was very pleasant. She helped me so much by understanding what I was looking for. She was honest and gave me a clear picture of all scenarios when it came to finding the right vehicle for me. I appreciated all her time a dedication.
Jessica Alexander
May 12, 2022
5
Quick friendly service
Jeff Zumwalt
May 12, 2022
5
Great Buying experience and a great Sales team! Met Frantz when we stopped by the dealership to look and a non buying visit. When we returned a few weeks later and asked for him he remembered what we were looking for and kept the sale going. A real pro!
George Ownbey
May 12, 2022
5
Automation Team is outstanding I’m coming here from last 5 years & simply love the way they treat their customers. Keep it up & keep climbing 👍
kashif malik
May 11, 2022
5
Had a great experience. Wade Larry was a wonderful sales person, listened to our needs and wants and found us a wonderful fit. My first Hybrid and I am loving it. Thanks again!!
Thomas
May 11, 2022
5
They are very professional. I think my oil change took under 30 minutes which is just impressive. I definitely would return again.
Jared McArthur
May 10, 2022
5
First time buying a used car from Autonation and the process was smooth, quick, and friendly. Salesman Andres Llano was polite and considerate of what option and features I was interested in. I really like the 2019 Camry XSE and I would definitely go back a second time and recommend to anyone.
JUAN PEREZ
May 10, 2022
5
Very friendly environment. Took the car for the 5000 miles service and the Advisor Alen Kadiric was professional and had the car ready as promised.
peter stalinescu
May 9, 2022
5
I love Toyota Mall of Ga. Their staff is professional and courteous. My favorite staff member is Shannon, she is so sweet and kind and know how to make you feel at home. Toyota mall of ga should be proud to have her on there team.
Tracy Williams
May 9, 2022
5
I recently went to Auto Nation Toyota to look for a new car that was a good fit for me and my new job. Facberm Useche helped me find the perfect car to make my first car purchase on! He was a great help and was very invested in helping me find the car I wanted and get it to an agreeable price. He made sure I was well informed on the process of buying a new car as well. To be perfectly honest, Facberm Useche was the reason we bought the car at Auto Nation. There are many Toyota places that have RAV4s, but he was such an honest and hard working sales man that my family and I trusted him and Auto Nation. He even came in on his off day to help us finalize paperwork on the car. We recommended him to my cousin to buy his truck, and Facberm Useche found him a deal as well!
Jordan Cornwell
May 9, 2022
5
Me sentí muy como y con una excelente atención por el vendedor YVES
Johnny Guanipa
May 9, 2022
5
Staff is very pleasant~I had my Lexus GX470 left signal replaced I was informed because the Battery had to Removed and a panel my service amount was increased which will include Labor $115.00 How UNFAIR I thought it was to charge additional because Toyota Designed this vehicle. I even spoke with manager and the best he could do is 10% off **** visited Toyota 5/7/22 ***** I had a better experience and Shannon is Awesome. Service was great STAFF very pleasant!
Gloria Powell
May 9, 2022
5
Took my vehicle in on a Wednesday for an AC problem. AutoNation completed a brake service, fixed AC (replaced all the lines) and a oil change in less than 2 days. AutoNation communicated every step of the way. An overall great experience.
David “716inATL” Brucz
May 9, 2022
5
Paul helped me out tremendously. I had some unexpected expenses come up on a holiday weekend. I set up an appointment to get my car serviced, they even took me home so I did not have to wait in the lobby. It was done before the end of the day and I even got my car washed. I highly recommend this location.
AJ Spencer-Anderson
May 9, 2022
5
Always prompt, efficient, courteous and informative.
Suzanne Lambright
May 9, 2022
5
The customer service here is definitely top tier. I had come from an hour away to look at a used Audi they had and ended up leaving that day with it. Unfortunately, I had gotten a flat on the way home. My salesman, Maxwell (one of the best I’ve met- to date) spent his day off assuring that my car was taken care of. New tire, oil change, etc. It was a rough start, but the results are why I’d recommend you give them your business.
Reika Ayama
May 7, 2022
5
Muchas gracias a Víctor Fernández por explicarme todo el carro llegue si saber que comprar y usted me explico las diferencias entre 5 carros gracias por tu ayuda y tú paciencia
Manuel Dominguez
May 7, 2022
5
Brought in my vehicles for recalls and dealt with Map and he was most courteous and professional advisor I’ve had the pleasure of dealing with. Everything was taken care of urgency and professionalism. Couldn’t be more happy with his service.
Goran Lulic
May 7, 2022
5
Excelente atención de Linda y Andrés Delgado. 10 estrellas, recomiendo a autonation toyota para la compra de su nuevo vehículo. Mi segundo vehículo con ellos.
Dina Ortiz
May 7, 2022
5
Wade Larry and Truong Ly were absolutely great. Extremely helpful and kind
Thomas Rhoades
May 6, 2022
4
I had a good experience at AutoNation Toyota Mall of GA THIS TIME! Several times that I had my car serviced there was always a problem. After speaking to several people I was finally able to take my car for service without problems. thanks to management listening to the customer!!
Tammy Rosenberg
May 6, 2022
1
Worst deceiving experience ever. Inquired about a car from out of state and was given a run around. Advised that I am willing to putting a deposit. Fredrick said will call back after an internal inspection and shipping cost discussion with manager. Next day doesn't pickup my call. Never calls back. Found from another sales manager that the car was sold the previous day. Would never consider an Autonation dealership again. Would have hoped they would give some consideration to someone willing to buy a $117k car. Zero customer service.
M Sid
May 6, 2022
5
I used the service department to take care of some recalls on my Tundra. The team in there wer very nice and got me taken care of very professionally an quickly. I've owned several Toyota vehicals and they've really been great and long lasting.
David Slattery
May 5, 2022
5
Map Mouth was very helpful and provided service efficiently.
Elma Turk
May 5, 2022
5
Great customer service Alen our service advisor is exceptional. Thank you for the great service AutoNation Toyota Mall Of Georgia.
plorn amiee kun
May 4, 2022
5
This place has always treated me right, and fixed all my car's issues at a reasonable cost. ALWAYS helpful, courteous, and prompt. I trust no one else with my car.
Rick W
May 4, 2022
5
Recently purchased a vehicle here. Staff very friendly and not pushy. My sales representative Carla is outstanding. Jose financial person was very nice as well. I would highly recommend going here is you are looking for a new or used car with great prices and staff.
Melinda Murray
May 3, 2022
5
Rissa was very professional and was in the process of taking care of things
Forrest Goodlette
May 3, 2022
5
Great Service
Debbie Johnson
May 3, 2022
5
Daniel Jung helped me. He was very kind and efficient. Easy process with buying my car and he let me view many options before I made my choice. Great guy!
Daisy Phun
May 3, 2022
5
My purchase was lit with estefania
Coach Q
May 3, 2022
5
Great customer service . The courtesy care drivers and service is a major plus !
Terri Moore Ware
May 3, 2022
5
Wonderful staff in all areas. Exceptional sales staff. Carla Diaz Mota was my sales representative and she explained each step of the purchase. She told me about warranties, extra that I could add on. She took her time with me while I looked at the car. Can't give her enough Praise. Jose the financial person was exceptional as well. I would highly recommend this company.
Melinda Murray
May 3, 2022
5
Hats off to Gabriela Quero Mogollon. She provided the best customer service I’ve experienced in purchasing a car. She was professional in all aspects of the process and very knowledgeable. After my purchase, Gabriela followed up with me to ensure I was completely satisfied and offered her assistance if I have questions in the future. She was incredible to work with.
Ingrid Lemons
May 2, 2022
4
Brought my 2016 Tundra for an oil change and tired replacement. My technician Allan (the bald one) took great care of my vehicle. He gave me the options to choose what I needed done. I was sure he was being honest because I had already taken my truck to another repair place and told me the exact same thing. Couldn’t be more pleased with the level of service and care you receive at that place. Top notch they are.
Emery Leonce
May 2, 2022
5
La señora de servicio al cliente llamada Genesis, me dio una buena atención y el servicio es excelente . Recomendado. Gracias
Sofia Ocampo
May 2, 2022
1
They only want to help who they want too
Stephanie Machulis
Apr 30, 2022
5
Chris was awesome. I will be returning to see him for future services. Professional and tool great care of me.
Ricardo
Apr 30, 2022
5
Leslie was great at finding a car during challenging times. She worked with me to find a car that fit the family’s needs and timing. She was very diligent about keeping us informed on the arrival date progress. She has continued beyond the sale to make sure we are happy with the vehicle.
Justin Kirouac
Apr 30, 2022
5
So friendly and helpful. Paul is so patient. He goes above and beyond to make sure your car is safe .
Jennifer Nelson
Apr 30, 2022
5
Excelente servicio gracias a Andrés Delgado!! Recomiendo a automation Toyota para la compra de sus vehículos
Cielo Vargas
Apr 30, 2022
5
I have always had an excellent experience at Toyota Mall of Georgia. My service advisor, Shannon, is the absolute best. I don't ever feel like I'm being mislead in any way about the service I need for my vehicle. I've had my current Camry for almost 12 years now and it still runs great. It is the 3rd vehicle I purchased from this dealership. I have taken all of them to this dealership for all service, since long before they became Autonation. I will continue going here because I continue to be treated right. Plus, you can't beat a Toyota. Best cars I've ever owned!
Cathy Horne
Apr 30, 2022
5
Excelente servicio, la vendedora Isabel me ayudó con la compra de mi vehículo, ella fue muy amable y honesta, sin duda volveré.
Aaron Hernandez
Apr 30, 2022
5
It was one of the most rewarding experience I’ve ever had in purchasing a vehicle 🚗
Audrey Manning
Apr 30, 2022
5
Muchas gracias por la atención de Kharol y Víctor que me ayudaron a conseguir mi Highlander y a José de Financiamiento por conseguirnos un excelente negocio. Recomendados
ricardo melean
Apr 29, 2022
5
It was an absolute pleasure working with Kyser Howell today! He was very professional and personable. He made us feel really comfortable in a situation where most would feel pressured. Hands down best the experience I’ve had at a dealership. We were all able to walk away happy with our needs met!
Tia Abay
Apr 29, 2022
5
Kyser was phenomenal! From start to finish he was very attentive to my wants and needs. He was very professional and made my experience worth while. He wasn’t pushy like a typical car salesman and I appreciate that. If you need a new car, come see Kyser!
Nile Johnson
Apr 29, 2022
5
They always provide the excellent customer service and make sure vehicle is in great shape!!
Ratul Sikdar
Apr 28, 2022
5
I initially had some issue with a sales man, The manager (Travis) reached out to me and address the issue. The matter was resolved. I must say. Travis, takes customers service personably and can tell he takes pride in representing Toyota.
Norman and Bea Saenz
Apr 28, 2022
5
In for a recall repair - everything went smoothly and my car was ready when they said it would be. Excellent communication from the service department.
Laura Christenberry
Apr 28, 2022
5
Buying my 2nd corolla at this location. Estefania always has been my salesperson and she is the best. Me and my family are always coming back with her!
Estefany Oquendo
Apr 28, 2022
5
Samantha H. has something a lot of service representatives don’t have …empathy. She is a sincere person and AutoNation Toyota Mall of Georgia should be proud of how she handles customers. She went out of her way to help me with the repairs of my car and was also able too get me a loaner vehicle when there wasn’t any. Thanks you Samantha!!! Job well done.
David Richardson
Apr 28, 2022
5
I loved my experience with Autonation Toyota Mall of Georgia. They were kind and helpful especially my sales person, Drew. I would definitely go back here for my next purchase.
Seana Williams
Apr 27, 2022
5
Very happy with my new car. It came earlier than it was expected. Everyone is very nice. Daniel is awesome. He helped me with the whole process. Thank you AutoNation Toyota!!!!!!
Olga Y
Apr 27, 2022
5
Me arreglaron el auto en pocos día el servicio excelente Dios los bendiga mucho gracias por todo.
Ivan Quiles
Apr 27, 2022
5
La mejor atención al cliente siempre pendientes a darte el mejor negocio💕excelente personal de trabajo.
Sirenia Tenorio
Apr 27, 2022
5
I love automation the are the best! I been a customer for 6 years! excellent customer service! yesterday I was there and got a chair massage ! waiting for my car to be service! never ever had a massage at a dealership! Cecelia was excellent! thanks you automation for always making my experience great! I recommend everyone to go to automation! Angela hodges
Michelle Hodges
Apr 27, 2022
5
David helped e out and was amazing! He had wonderful customer service and was very knowledgeable. I will be back! Thank you David.
Brianna Baca
Apr 27, 2022
5
Mall of GA Toyota's service station is great (if I were to review the sales center separately, I'd give them a less than favorable review based on my experience shopping there 5 years ago.) I've used the service center for a few Prius visits over the years, and probably my Camry and Avalon before that. The waiting area is nice, well-appointed, clean and comfy, and every member of the staff is friendly and helpful. Noel (sp?) in particulate on my most recent visit was SO nice and sweet. He even tracked down a drive pink breast cancer awareness license plate frame for me to have! My visit was quick and he wasn't salesy-pushy about "your car also needs XYZ that'll cost big bucks!
Ticia Young
Apr 26, 2022
5
Mr Paul Kim provided professional service, was extremely friendly and was able to arrange service on my Highlander, oil change and tire rotation was done with in one hours.
Rocco Totino
Apr 26, 2022
5
Jorge Susana definitely helped out and helped me find the perfect truck for me!!
Eryn Patrick
Apr 26, 2022
5
Loved the experience. Very responsive team.
Boris Pinzur
Apr 26, 2022
5
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Eunice Williie
Apr 26, 2022
5
Excellent customer service and the new waiting area is amazing.
lorna livermore
Apr 25, 2022
5
Always a pleasure doing business at Autonation Mall of Georgia location. Service person Alan went above and beyond to ensure myself and my vehicle was taken care of.
SHANE TINSLEY
Apr 25, 2022
5
Alen at Toyota AutoNation Buford was great and he went above and beyond to clarify every section of the service in detail.
Kunal Chakrabarty
Apr 25, 2022
1
Kimberly in the service center was great. I will not give a 5 star because I have asked 3 times for the breakdown of the sales price, fees and taxes for a car I purchase in January. I do not understand why I can not have a copy of it.
Becca Knight
Apr 25, 2022
5
I brought my Rav 4 in for an oil change and didn’t have an appointment. I was treated with respect and I ended up having my 90k mile maintenance done ( I knew I needed it). I was surprised how quickly they were able to get everything done as I had to wait for it instead of dropping it off. There was no high pressure selling and they were very polite and efficient. Thank you!
Jim Slaven
Apr 25, 2022
5
I have had great experiences here with vehicle services. The service manager was very helpful, explaining and answering all of my questions. They explained what was recommended, versus what was needed immediately versus, what needed to be on my radar. I appreciated that.
Barbara Bruce
Apr 25, 2022
5
Incredible experience friendly, courteous & respect staff! love Prince Muogbo Toyota Sales Associate and the manager Chris! The complete experience was flawless none of the trick and give mix that you were expect from a car dealership
Anny Tavarez
Apr 24, 2022
5
Mr . Allen Kadriric was amazing.. very professional and respectful
I Am Shanta Encourage
Apr 23, 2022
5
Thanks to Alen for made my first service experience at this location so fast and easy.
Andrii Lomachevskyi
Apr 23, 2022
5
Thank you so much to Víctor fernandez
jesus Mendez
Apr 22, 2022
5
Donna was very personal and helpful. She got us thru the car buying process with no hiccups. The car we bought was used but has been working great.
Frank Rocchio
Apr 22, 2022
4
Chat was hassle free.
Al Austin
Apr 22, 2022
5
This was the 3rd or 4th time we have had put new tires on our Highlander here!! Never a disappointment!! Would highly recommend. Thanks for the great job, once again!! See you soon for an oil change. 😊 Thanks- Brumbalow Family
Robin Broom Brumbalow
Apr 22, 2022
5
Great car service, awesome customer service
Nancy Gonzalelz
Apr 22, 2022
5
The best place to purchase your car, Mehdy helped me a lot to find the car that fit my needed.
emma arias
Apr 21, 2022
5
Great and fast service ! The car was ready on time .
Radu Morar
Apr 21, 2022
5
Excelente servicio
Cristina Zapata
Apr 21, 2022
5
I was in and out for oil change and tire rotation in just a little over an hour. Thank Map!
Chris Voravong
Apr 21, 2022
5
Great experience with Larry and finance staff member. Took time and made the process easy. Very personable as well.
Chris C
Apr 21, 2022
5
Maxwell did good job by convincing me. He went out of the way to help me get a better car. I would definitely come back and tell my friends and family too. Good Job!!!
Altaf Vadsaria
Apr 21, 2022
5
I always feel welcome and know my car is taken care of. Thank you
Brooke Viall Switzer
Apr 21, 2022
5
5 ***** I trust the service and maintenance team wholeheartedly- Alen K is a wonderful service advisor who is respectful of my time and needs. Thank you very much to the whole staff at AutoNation Toyota MOG for the great customer service, solid performance and always making me feel welcome.
jen lee
Apr 20, 2022
5
I’m going appreciate Chris at the part department he’s best he find wat u need and I have so much respect for this guy
Yaz Safavi
Apr 20, 2022
1
Es la segunda vez q llevo mi carro por garantía de rotores y está vez no lo hicieron por políticas de garantía el cual lo pudieron haber solucionado la primera vez q lo lleve hacerle el servicio. Aparte cada vez q lo llevo hacerle servicio los mecánicos dejan el carro lleno de grasa el techo los asientos y la puerta del piloto. El interior es blanco
Luis Gerardo Rodriguez Moreno
Apr 20, 2022
5
Travis and Kyle were very professional and knowledgeable. It was a pleasure for me and I would highly recommend purchasing from this dealership.
David Choi
Apr 20, 2022
3
Service was okay. I was given a new hire to start my services on a120k miles maintenance. Not much of a greeting as I was given a price sheet of services that cost over $1.2k. (more than half of those services I have already done in the past). I kindly reject and just got my oil & filter change only. Done and gone in hour and half.
Cam Truong
Apr 20, 2022
5
Ask for Map! He is honest and doesn't try to sell you any pointless extras. Because of Map I will be back dispite a negative service incounter with another employee. Thank you again Map for going above and beyond for your customers!
Aj
Apr 20, 2022
5
I'm not one to leave reviews of any kind for any circumstance really, so me feeling the need to commend the Service, Sales, and Finance department on my recent visit to AutoNation Toyota Mall of Ga is 100% warranted to be written down. I went there with the intention of just getting my 2008 Tacoma serviced with Chris Richter (He is an excellent asset to Toyota and always looks after my truck when it's in the shop for whatever reason) and left from there having made (for this Market) an excellent deal on a 2022 4 runner. I was just standing outside admiring the looks of the 4-runner when Luis Prato walked up and introduced himself. I had zero intention initially of buying anything that day but the deal that was offered to me by Luis and Lorenzo (finance dept) was really too good to turn down. I have to say that I've been bring my truck there for many years to get serviced because of the great work Chris and his team of technicians provide. My 2008 Tacoma has 433k miles on it and runs just as good as it did when I bought it. They've kept it in great mechanical condition for me over many years through normal breakage and self-inflicted damages due to my hunting adventures on the farm. Have no doubts that it'll run to a million miles. The experience buying my 4-runner was probably the easiest auto purchase I may have ever been a part of. Luis was very patient with me as I ran him back and forth trying to work out suitable parameters. I appreciate his patience. I almost let another couple have it and he went to Lorenzo one more time and came back with a deal that was very reasonable. When I went to meet Lorenzo to finalize the purchase, I was very pleased with that whole process as well. He was very polite and well-spoken and even worked out a lower interest rate for me while I was sitting there. We chatted about what I do for living and how his work was in the finance department there. Very interesting and intelligent fellow. In summation, I'd like to personally thank Chris Richter for these many years of being there to coordinate basically every service item that's ever been done on my Tacoma and being super professional and down to earth through all of it. (Even when chasing mystery squeaks around the front end). Luis Prato for walking up to me and not being a pushy car salesman. We chatted about his 4-runner and what his family does with their vehicle for fun on the weekends. He was more than patient with me and extremely helpful with making the deal work for me. Lorenzo was equally impressive at his job and made the last steps of my purchase very memorable. Kudos to Toyota for employing and keeping these gentlemen employed. I'm a Toyota driver for life, and as long as these guys and folks like them are employed at AutoNation Toyota Mall of Ga I will continue to service and purchase my vehicles through them.
Brian Stamey
Apr 19, 2022
5
The sales person was persistent but not to pushy the first time I went to the dealership looking for a used car. I didn't purchase a car at that time as I was still looking for what I wanted. I decided a Toyota Camry was what I wanted so I returned to the dealership, sought out the same sales person, and instead of buying a used car ended up purchasing a new car.
Andy Dollar
Apr 19, 2022
5
From the moment we entered the service center, Alen was a huge help—guiding us through the process of getting the car checked out! The best part was that Alen stayed in touch with us every step of the way to keep us informed—we would definitely go back for our Toyota needs!
Terri Hickman Grunduski
Apr 19, 2022
5
Great place for collision repairs. I am very pleased with the repairs made to my car. Celeste went above and beyond to assist with my vehicle repairs and dealing with my insurance.
fveverka
Apr 18, 2022
5
So far my favorite Toyota dealership in the area. The salesman were knowledgeable or willing to admit when they didn't know something and would find out for me, not high pressure either. Service has been great too. Friendly staff and the service I've had done here has all been pretty quick.
Mike Bunn
Apr 18, 2022
5
Awesome Place! Great service, super clean and friendly! Jorge Susana helped me and the experience was AWSOME! 100% recommended. Never going somewhere else for future purchase.
Jorge David
Apr 18, 2022
5
Made appointment previous night and they completed all maintenance services in less than one hour.
Ivan Delgado
Apr 18, 2022
5
Excelente servicio al cliente, te brindan toda la información que necesitas gracias a Sixlimar, Gabriela y José que me brindaron un excelente servicio.
Elizabeth Santos Caba
Apr 18, 2022
5
Alen went above and beyond!!! My car was making a funny noise and had cut off twice. I had my sister follow me to the dealership(just in case it cut off again). In about 5min, Alen had figured out the problem. I returned the next morning for my appointment and it was the quickest service EVER!!! He explained everything to me, kept me informed with multiple updates and even ran my car through the carwash. This is a prime example of GREAT CUSTOMER SERVICE!!!!!!!!!
Brandye Crew
Apr 18, 2022
5
Excelente atención muchas gracias a Gabriela Quero por la atención 👍
Andrés Crespo
Apr 18, 2022
5
I love coming to mall of GA Toyota where i know either Mike or Samantha in the service area and Mark my mechanic will take good care of my Sienna. They are honest and up front with any service or repair. They are also very friendly with great customer service. I know when Mark repairs my vehicle and said everything is good I can trust the work. I recommend this facility to anyone who asks where i get my cars serviced. Your new service and waiting is very inviting.
Christine Borresen Reiss
Apr 18, 2022
5
Makehi and Victor are amazing they help me with any question I had, also they are great at following up as well making sure that we was well taking care of!!
memom79
Apr 17, 2022
5
Comple un toyota Corolla 2022..el vendedor nos atendió superr bien a mi esposa y a mi..nos dijo todo lo referente al coche..y nos dieron detalles del financiamiento a parte son vilingue hablan Español.... El Vendedor se llama Vinicio Reyes lo recomiendo muchas gracias a AUTONATION TOYOTA ..Y AL VENDEDOR Y EL DE LA FINANCUAMIENTO . POR ESO DOY 5 🌟
LORENZO EL CHARRO DE LAS TROCAS
Apr 17, 2022
5
Excelente servicio Mehdy Saldaña es un excelente vendedor Me explico todo el proceso muy bien Todo fue muy transparente 100% recomendado Fue una experiencia tipo Disney
Daniel Rubio
Apr 17, 2022
5
I always receive great service and care when I bring it to auto nation Toyota. Mike and mark always are honest and make sure my sequoia is running at its best! They never treat me like “a woman who doesn’t know anything” like at other dealerships! They explain everything! And if I have a big service that is coming due that I will need, they let me know at my oil change so I’ll be prepared for the next service and not surprised with a big bill! They are awesome and I only trust them!
Heather Christine Brochu
Apr 17, 2022
5
Jorge , Jose and Alex were the best!! In and out and I got everything I wanted in my car!
arabela lopez
Apr 16, 2022
5
I have maintenance services on my SUV by this dealer. The mechanic was polite. He changed my oil and took care of the fluids for a good price I will be back because he explained everything and told me what is truly needed.
Tommy Smith
Apr 16, 2022
5
Although we didn’t find exactly what we were looking for… Maxwell went out of his way to help us. He was very educated, informative and a joy to work with. The price they came back with was very much in line with what we were looking to spend, which was very much unexpected. The vehicle just didn’t have all the options my husband wanted. He did take the time to search the other locations as well. We are just super specific in what we are looking for. We appreciate the approach that Autonation has adopted, low pressure… high customer service. Thanks again for a great experience!!
Rhannon Purdy
Apr 16, 2022
5
Service Rep was fantastic!
Rebecca Keeble
Apr 16, 2022
2
BUYERS BEWARE!! I'm leasing a used car from Autonation Toyota and got stop by police officers for my tinted windows. By law, it's too tinted and I was issued a citation and must appear in court. I call Autonation for help. They won't accept responsibility since it was done by the previous owner. They will not remove the tint for free or at a discount. They'll charge me full price if I bring it to them. My issues is, according to the police officers: the tint was pass the legal limit. Why did Autonation not fully inspect the car before selling it to me? This is irresponsible on their part. I'm disappointed in their car inspectors lack of knowledge on state laws. For a large dealership, you'd think they know better but unfortunately they don't.
Melinoe Sedah
Apr 16, 2022
5
David Smith was awesome with my first car purchase! The process was so easy!
Kayla Vandiver
Apr 16, 2022
5
Mehdy Saldana excelente vendedor Me explico todo el proceso paso a paso Fue muy transparente durante la negociación Lo recomiendo al 100% Me sentí como en Disney con esa experiencia de compra A toda mi comunidad latina les recomiendo que lo busquen a el
Jose Sanchez
Apr 16, 2022
1
I would give this place a zero rating, our experience here was not pleasant at all, the poor attention and seriousness. They started by approving an initial fee of a value and ended up asking for more than 20% of the value of the vehicle, we were more than 3 times requesting attention and they made us wait for more than 1 hour! Is this possible when making a purchase of $65,000 dollars? I don't think this is the treatment of a client!!! I do not recommend this place. unlike TOYOTA BEAVER our request and stay in the place only lasted 2 hours with excellent attention, approval and happiness to obtain what we wanted.
Donggilio arq
Apr 16, 2022
5
Kimberly did a great job today. She provide.me.with great servi e explaining to me in detail what i needed and providing me with a great price. Now my car has new shoes hehhee and rides like a dream thank you Kimberly and Toyota Mall of Georgia!!!
C Rivera
Apr 16, 2022
5
We had a wonderful team at the AutoNation to assist with our SUV. Special thanks to Frank and David for all of you assistance!!!
Those Baxters
Apr 15, 2022
5
Excellent service. Professional. Prompt to follow up. Did everything possible to get us the best deal and accommodate our requests. We had an outstanding experience working with Dave and Younes. Highly recommend. We chose this dealership over our local Toyota and could not be happier with our experience! 2022 Sienna Hybrid has only needed to fill the tank 1 time in 2 weeks. My Highlander is much more spacious and luxurious than my previous RAV4. We look forward to sending our friends to this dealer!
Matan Cohen
Apr 15, 2022
5
Two tumbs up. Been with them since 2007, (buying cars and service) can't complain.
Eu Just
Apr 15, 2022
5
Excellent service. Professional. Prompt to follow up. Did everything possible to get us the best deal and accommodate our requests. We had an outstanding experience working with Dave and Younes. Highly recommend. We chose this dealership over our local Toyota and could not be happier with our experience! 2022 Sienna Hybrid has only needed to fill the tank 1 time in 2 weeks. My Highlander is much more spacious and luxurious than my previous RAV4. We look forward to sending our friends to this dealer!
Matan Cohen
Apr 15, 2022
5
Awesome Place! Great customer service from Jorge! Thanks for everything!
alejandro garcia
Apr 14, 2022
5
Compre un carro con Vinicio, muy feliz con su ayuda. El manager de financiamiento, Gabriel Leon nos ayudó mucho y nos dio un súper deal, nos asesoró con las protecciones necesarias para mi carro. Sin presión y muy amable en su trato. Lo máximo. Súper recomendados.
Oficial Sherlyn
Apr 14, 2022
5
Excellent
Mary Saoud
Apr 14, 2022
5
Francisco and Gabriel, gave me an over the top experience, (Disney experience) I came to look at the 4Runners and fall in love with the Highlander. I will recommend them to all my friends and family.
Magdalena Hernandez-Soto
Apr 14, 2022
5
Great experience with estephnia and Kyle yhey we’re great to work with highly recommend. It’s Disney is Buford
Dorcas kuwa
Apr 14, 2022
5
Our sales rep Greg was great to work with!
David Welden
Apr 14, 2022
5
Very professional, very efficient, very courteous
Dian Newman
Apr 14, 2022
5
Memorial Day 2020. It is a wonderful and memorable for us. We stop by the AutoNation Toyota Mall of Georgia and engaged by very Humble- Friendly and knowledgable Sale presentative Mr. Ralph Fortuner and Mr. David Owens at Financial Department. The most important and very impressive us from the AutoNation Toyota Mall of Georgia is NO PRESSURE . I could say the PRICING FOR VEHICLE is the TRUE PRICE. Just approximate only 35 minutes due.Finally ,I went home with the Brand new 2020 -Metalic Silver TACOMA -V6 . So Happy and so memorable. Again, Thank you so much Mr. Ralph Fortune and Mr. David Ownes Thank you for all staff of Autonation Toyota Mall of Georgia fro the very impressive CONGRATULATION ..... with the BELL RANG. Loves TACOMA -V6.
TU OAI PHAM
Apr 13, 2022
5
I am very satisfied with Samantha Hulse service who is Service Advisor at this location- Mall of GA .
Mohammad Rizwan
Apr 13, 2022
5
I have oil change is on time Paul is so nice
Ethan liao
Apr 13, 2022
5
They said my car gonna be down by an hour and they really finished it in a hour. I remember at VW I had to wait 3-4 hour literally when they told me 1 hour waits. Bathroom clean af too
Daniel Myulat
Apr 13, 2022
5
Bought a new Toyota Corolla hybrid from autonation. Love it so far. Andres was a great salesman. Help me with all the technology and new features to the vehicle and went above and beyond. My vehicle had a scratch or two in the finish and they buffed it out with no problem and no hassle and very apologetic. Great place to buy a vehicle highly recommend they do a great job
Aa
Apr 13, 2022
5
Had a great experience buying my new Corolla hybrid from autonation. My salesman Andres walked me through the whole process. Easy and accountable. Loving my new car I bought from them. Very friendly and sociable staff. Very helpful with all the new technology in these cars
Aa
Apr 13, 2022
5
Andres has helped us buy several cars in the past and I just cannot recommend him highly enough. He listens very carefully to what type of car you want, including the features and price and he delivers exactly what you ask. He is thoughtful and thorough - and best thing is - he CARES. He has a sincere desire to give you the best product and service. I always feel valued and heard. He is wonderful, and I will buy another car from him when the need arises again. You cannot go wrong with Andres. And his track record is proven, as he has been with Auto Nation Toyota for many years. It is no wonder why, Toyota is blessed to have him. Thank you Team- Toyota.
MaryAnn Eisenhauer-Sutherland
Apr 12, 2022
5
Had a great experience with Duke. He got me in a truck same day and I got a deal considering that there trucks are being sold at sticker price or at a mark up. I also appreciate that the entire team was considerate of my time because I wasn’t at the dealership all day
Brent Riley
Apr 12, 2022
5
they were fast, personal and honest
Lonnie Allen
Apr 11, 2022
5
Best dealership I’ve ever had the pleasure to work with. Chris from Auto Nation Toyota Maal of Georgia is certainly on top of his game. Highly recommend this dealership.
Hedija Heidi Cuskovic
Apr 7, 2022
5
My service appointment was quick and they are always friendly and professional!
Jennie Ostoja
Apr 4, 2022
5
Had a great service experience with Michael. He kept us updated on our car’s status and provided honest recommendations for our service.
Jane Frobose
Mar 31, 2022
5
Map Mouth is the go to guy for service
Blaine L. Anderson Jr.
Mar 31, 2022
5
Needed 50,000 mile service. Paul was very helpful, showed me what service warranties I had so that they could be used. Experience was very good!
Joey Park
Mar 28, 2022
5
I had a "check engine light" on my 2022 Tacoma at 1073 miles. They had me bring it in and diagnosed/repaired it in about an hour. Great service and friendly staff. A+
William Provine
Mar 22, 2022
1
I would not recommend this place to anyone. My car was towed here after a accident I was contacted stating my vehicle was ready, However it has not been properly fixed it still has damages. I was lied to several times. I feel like because I am a woman they are trying to push me around. Do Not Take you car to this place for any reason pure laziness and untrustworthy.
Tamika Smith Gooden
Mar 13, 2022
5
Great group of people. Had a pleasing experience at the dealership. Kate and Luis were great. 100% would recommend.
Saul Peralta
Mar 11, 2022
5
David, my service advisor, was courteous and professional. He was able to answer my questions. I trust the work that was done was completed as expected.
Beth Crull
Mar 11, 2022
5
Excelente servicio, se resolvieron todas las dudas, se me ofreció el vehículo exacto que cumplía con mi nesecidades así como también se me habló con la verdad desde el principio ya que soy primer comprador. Me atendió Gabriela Quero y la recomiendo a todos ustedes para que les resuelva las dudas relacionadas con adquisición de un vehículo nuevo o usado. Excellent service, all doubts were resolved, I was offered the exact vehicle that met my needs as well as the truth was told to me from the beginning since I am the first buyer. Gabriela Quero assisted me and I recommend her to all of you to resolve any doubts related to the acquisition of a new or used vehicle.
Oscar Gonzalez
Mar 9, 2022
5
They were very straighforward and feel like they gave us a very fair deal. Carla did a good job moving things along
Bill Bythewood
Mar 9, 2022
5
Took my Highlander for service Seventh of March 2022 great service did my front in alignment balancing four wheeler balancing of this car runs hundred percent better service advisor was very knowledgeable friendly and comfortable got my car washed that was cool clean car always runs better Service advisor Dianelis Is very knowledgeable and friendly and knows how to make a feel comfortable when you visit the dealership thank you so much see you next service
Orville Francis
Mar 8, 2022
5
simply the attention was the best I had visited other dealers and the attention was different thanks now I have my highlander
Erika Asencio
Mar 8, 2022
5
Efficiency and friendliness
Ed Hendricks
Mar 8, 2022
5
Lo mejor es la atención por parte de sus vendedores y especialistas, la rapidez del servicio y la comodidad de sus instalaciones y salas de espera.
Jairo Hernandez
Mar 7, 2022
5
Excellent customer service, friendly and prompt staff.
Sang Yoon
Mar 1, 2022
5
Excellent customer service, friendly and prompt staff.
Christine Whitley
Feb 28, 2022
5
I took my daughters Corolla in for service and they were quick with it. The customer service was good like always.
James Fuller
Feb 24, 2022
5
Our Sales person Katelynn was very thorough. I highly recommend AutoNation! Kelly
Brian Sengson
Feb 23, 2022
1
I recommend the service department but not sales department.
John Pecha
Feb 21, 2022
5
The staff is extremely attentive and super helpful!
Erick Mendoza
Feb 21, 2022
5
I have loved everything about this place. From buying to service they deserve 5 stars! Paul Kim in the service department has THE best customer service. Thank you Toyota Mall of GA for always making me feel like I'm your best customer!
Sami Garland Scoggins
Feb 18, 2022
5
Kyser was an absolute gem to work with! He and the entire AutoNation Toyota Mall of Georgia family made this a most pleasant experience. Car shortages right now are no joke, but Kyser found us exactly what we were looking for and had us on the road in no time!
Susie Shaffer Hammond
Feb 17, 2022
5
Excellent follow-on service. Their maintenance department is professional, on-time, and friendly.
Russell R Grunch
Feb 17, 2022
1
Bought a Nissan from this dealership and I had to get a new transmission in the first month then the same day I picked up my car from getting a new transmission I ended up having to get a new transmission mount .. I’ve had a horrible experience with this dealership all this happened in less then a month I been in rental cars more then the car I bought from them.. I’ve tried to trade it in with another car and they tell me $7,000 will roll over onto the new care because the car lost value when I drove off with it but how??? When they had the car half of the time in the service department and I been in rental cars !!! Please make it make sense !!!! I regret making any type of business because they sold me a LEMON !!!!!
Jessica Vigueras
Feb 17, 2022
5
Appreciated all the helpful information and time Luis spent helping me find the RAV4 I was looking for under my terms.
Sheryl Barton Stritt
Feb 16, 2022
5
Andy was really helpful. he answered all of our questions and got us a great deal.
Monica Gonzalez
Feb 15, 2022
5
Excelente servicio recomendado 100%
Valentin Seiler
Feb 12, 2022
5
Por que el personal es muy amable me atendió Gabriela y es muy excelente persona se las recomiendo
Rosa Fuentes
Feb 12, 2022
5
Fast and Quick Service. In and out less than 60min, and u get a free cup of coffee ☕️ too
Youssef Arman
Feb 11, 2022
5
Fast, easy service. Alen was thorough and gracious.
Anita Reardon
Feb 11, 2022
5
Having tried different trading platform , my last experience with Mrs Kimberly Louis is the best ever, I traded with $500 and within a week i made profit of $6500 and to my greatest surprise no extra charge was paid for my withdrawal. So I recommend Kimberly Louis platform for effective trade to every one. Email: kimberlylouis110@gmail.com whatsapp: + 1 (860) 556‑3122
Sphesihle Pelles Khulu
Feb 10, 2022
5
I have been going to Autonation Toyota Mall Of Georgia For 3 Years And Have Had The Best Experiences & Services There. They Are Profesional, Corteous, Honest. & Fair. My Service Advisor Is My Go To Girl Kimberly Sutton. I'm So Glad She's Back. I Feel Like I've Known Her My Whole Life. Autonation Toyota Mall Of Ga Has Always Exemplified Good Customer Service. I Appreciate & Love Them. Sonya Phillips-Lewis
Sonya Lewis
Feb 10, 2022
5
this place is always so so helpful! I would expecially like to thank Paul Kim. he was extremely helpful
Shannon Senner
Feb 10, 2022
5
I made a oil change appointment and was in and out in little over 1 hour
Douglas Aldentaler
Feb 10, 2022
5
They take pretty good care of me, I can’t s wait until they can open the food bar.
Landon Fancher
Feb 8, 2022
5
They consistently go above and beyond.
Jo-Ann Morasky House
Feb 8, 2022
5
Great customer service and thorough with my vehicle. Highly recommend !
Darin Willis
Feb 5, 2022
5
Great service by Alan my advisor. I will only take my Prius to AutoNation /Toyota Mall of Georgia. Outstanding team!
William Davis
Feb 3, 2022
5
the agent Samantha was excellent
Rick Terray
Feb 3, 2022
5
This has been the best car buying experience I’ve ever had!!!!! I’m so thankful for car salesman Nick Stamp for helping me weigh my options finding the perfect car that will make me more than break me. AutoNation all day!!!!
James Womack Jr.
Feb 1, 2022
5
Ease of purchasing a vehicle.
William Lundy
Jan 25, 2022
5
excellent service, for affordable prices
Modupe Ayo
Jan 25, 2022
5
Our Sale Associate Donna Smith Gilder and Lorenzo the Sale Manger worked with us and made us feel like a customer should be feel there was no pressure they let us make our own decisions all the while we talked like we known each other for years although we were strangers. Who could ask for better
Bobbie Neal
Jan 25, 2022
1
The sale associate Kate xxxxing lie to make us come to the dealer for nothing waste my time. I ask her very specific questions that the price on the Venza and did your dealer charge all the xxxxxxxx options like ceramic coat and windows tint to add another 6000 on the sticker price. She told me no we don’t do that here. All xxxxxxxx and lied I came in today she was overwhelmed with appointments another sale person have to come help me and come back with all that xxxxxxxx on the paper.
Ben
Jan 8, 2022
5
They did great............🤟👌
Jose Carlos
Jan 5, 2022
5
Great experience one of the best that I have had when purchasing a new vehicle. Would recommend or come again if needed. Everyone was great.
Tammy
Dec 27, 2021
5
Excellent experience. Tyrell took care of me and my family! I very pleased with my new vehicle. I will recommend this dealership to everyone I know.
Samuel
Dec 22, 2021
5
Tenía el deseo de comprar 2 carros nada más, pero la excelente estrategia de venta que Joffre aplicó siendo paciente y cortes , pero persistente y tenaz transformaron mi deseo y el de mi esposa ; en una necesidad . Sumado a esto el diligente acompañamiento de León fue crucial para una final decisión. Agradecemos sobremanera la siempre atenta forma de atendernos ... esperando volver a comprar mi siguiente carro (el cuarto con ustedes) pronto . GRACIAS!!
Jorge Romero
Dec 16, 2021
5
I really appreciate the professionalism and knowledge of service advisor Kenneth Brannigan. Thank you
Amanda Tullis Herrington
Nov 17, 2021
5
Hola soy vinicio reyes associated in sales del dealer de Toyota mall of Georgia mi contacto es el 770-330-1071 si no pregunten por mi en el front desk “Vinicio” yo me voy a encargar de ayudarlos y seguirlo en todo su proceso. Atendiendo siempre a la familia hispana.
Vinicio Reyes
Oct 8, 2021
1
It’s a nice enough dealership until you have issues: 1. Overcharged on state sales tax, still waiting for a refund. 2. A slightly used Lexus with 22k miles was sold to me with brakes and tires that ostensibly passed “inspection” but less than 2 weeks/2k miles later, my local Lexus dealer determined they were unsafe to drive on and required immediate replacement for brakes AND tires. I’ve been ignored on this safety issue. 3. Title hasn’t been delivered to Florida DMV/Banking institution after purchase, and I haven’t heard anything from the dealership on this either. 4. They list themselves as a 1-price dealer, but tack on $2k extra to every car for dealership add-ons. Having driven a long distance to purchase the car I wanted, I was irritated that I still had to negotiate to get the advertised price. 5. Held up in finance department for 3+ hours despite having a pre-approval letter from my bank for MORE than I was buying the car for. They stalled until my bank almost closed in an effort to make me use their financing options. I’m extremely frustrated, and don’t recommend this dealership. My salesman (Drew) was polite and easy to work with, but the rest of the staff has been unhelpful at best.
Richard Varn
Oct 5, 2021
5
Oh my goodness what a wonderful experience we had at AutoNation Mall of Georgia Toyota! Tyler and Travis went out of their way to make sure we got the car perfect for us. Then Travis sat with me and showed me all the features of the car so I know where the brakes and the lights and everything was!! Then TJ did the financing he was so kind and sweet. I will highly recommend them to anybody!!
AlbertandPeggy Thomas
Sep 26, 2021
1
Beware,,, My wife and I went into this dealer this evening sat down to purchase a vehicle, after starting the process we were told the price of the vehicle and we had agreed to that price while waiting for the paperwork we were told that the Sales Mgr requested that we purchase almost $7,000 worth of dealer accessories in order for us to be able to purchase the vehicle. This vehicle has not even hit the lot so they can’t say the accessories had already been added. Not a good way to conduct business we walked out never to return .
John Davis
Sep 22, 2021
5
Glenn and the Service Team are great-I wouldn’t take my cars anywhere else!
Martha Peribonio
Sep 9, 2021
5
My wife and I purchased a Sienna van from AutoNation Toyota Mall of Georgia in 2017. We're closing in on 100,000 miles with no problems what so ever. All of our maintenance has been done at ANTMOG - everything has been done professionally, at a reasonable cost, every time. We both agree - best car we;ve ever owned.
Bill Ellis
Sep 6, 2021
5
I always take my car to the Toyota Mall of Georgia, because my last 3 Toyota I bought there and they do excellent service and excellent Customer Service. I recomen them 100%
Jovanna Baines
Aug 30, 2021
5
Wade and TJ were absolutely phenomenal. Their knowledge, professionalism, and customer service went above and beyond. I was treated well, and listened to. I was able to get the exact vehicle I wanted. I fully recommend this dealership.
Tina Marie Weaver
Aug 27, 2021
5
I take my Lexus IS & my sons Scion TC there because they are made by Toyota. Map takes great care of us, and their work has always been good.
Lynn Christopher
Aug 23, 2021
5
Alan took great care of me and my 4Runner for my 15k service. I’m always anxious when I go to the “car place” because I don’t know much about cars, but Alan explained everything to me and was very informative even with his busy schedule! 10/10 recommend!
Hannah Grider Brodnax
Aug 23, 2021
5
We own two Toyotas and have both serviced here. We always receive professional care and service to our cars. We never even consider going anywhere else. I recommend them to all of our friends.
Lila Adair
Aug 19, 2021
1
Salesperson Marquis was great helping us buy a used 2020 Camry. He removed all the silly extra fees just like we discussed over the phone on our drive up there. Then here comes manager Travis, adding back a $599 window tint fee on a used vehicle that had clearly been on the vehicle for a while. With scratches and peeling. I said no to the fee and kept on and on about meeting halfway. I said no and had to several times just like a parent has to tell a 3 year old. He finally got the point and removed the fee. Definitely lost my business. What a scam on extra fees.
TJandSabrina Vaughn
Aug 10, 2021
5
I went on Saturday for a service visit excellent customer service.
Karen McEwan
Aug 9, 2021
5
I went looking for a car and my experience with Wade was second to none. I am usually wary of car sales persons but he took time to make sure I got a car that I was happy with. He's interest and care to get me a car that satisfied my needs gets him my recommendation anytime. Thanks Wade.
Esther Eky
Aug 9, 2021
5
We worked with Ruben Lara and he was very helpful and we really enjoyed working with him. We also enjoyed Lorenzo he was such a great help. Thank you Ruben for everything and thank you Lorenzo
Debbie Ely Wilson
Aug 7, 2021
5
Chris is my go to person He is knowledgeable, professional and friendly.
Michelle
Aug 6, 2021
5
The sales people and financial department people are the best. They really took care of me and got me into a brand new 2021 Camary and lowered my APR by 2 points. I couldn't be happier.
Donna Sigle
Aug 5, 2021
1
Service Advicer MR Map was very abusive and throw me out of the service area, I complained with manager, but look like is normal way to operate.
Gustavo Burga
Aug 3, 2021
5
I had the pleasure of working with Katelynne yesterday to purchase a 22 Corolla! I didn’t make her job easy but she made the sale easy! Had the pleasure of working with Wade as well who ensured no negative experience occurred. Then lastly, Louise was great in the finance department and explained every detail and process as should be done!
Patti Chastain
Jul 26, 2021
5
Great service as always. Friendly staff, timely oil change and tire rotation and nice lounge area with coffee and chairs. Really love what they are doing with this dealership and the new renovations that's taken place. Can't wait to see how it turns out!
Yana De Moraes
Jul 23, 2021
5
The staff was outstanding. So friendly and accommodating.
Ed Subko
Jul 22, 2021
5
Highly recommend buying a car from here! My husband and I were on the hunt for a new car. The market is weird right now but luckily we stumbled upon a nice Lexus hybrid sold at AutoNation Toyota Mall of Georgia. It was super nice and a great price. We were very happy to have found it. Andres LLano helped us all along the way. We have three kids so that makes the car buying experience hard as is. Andres Llana was the most patient and friendly sales person we’ve ever met! He needs a raise for all he put up with that day. Wow. We are so happy with our car and our experience. Worth the drive. Worth the wait. Thank you! - Heather and Devin Sanders
Devin Sanders
Jul 22, 2021
5
Kimberly was so friendly and helpful on Saturday. I recommend her as a great service advisor.
Stacy Crumpton
Jul 19, 2021
5
Great honest people! Ask for Alan Richter, he is the greatest service advisor.
Darryl Delost
Jul 19, 2021
5
Dianelis Lindarte Soto thank you for all your help! Always very helpful!
Adriana Jaimes
Jul 19, 2021
1
My car buying experience was pretty good but my experience was the collision shop not so much. It took them 2 weeks to fix surface damage on the vehicle. Once I got the vehicle home I noticed that my passenger side doors would not lock manually or with the key fob. So I had to go back to have that issue repaired. They also returned my rental a day late. Luckily enterprise was able to fix this but had I not thoroughly looked over my receipt I would have never known.
Gene Rose
Jul 18, 2021
5
Yes I do. they help me to get a car on spot thanks to jazmani I forgot the guy name he is great 👍 supportive staffs
Noor Ali Hirani
Jul 17, 2021
5
Maxwell Bell and Bill B were so entirely helpful. They got me the car I actually wanted and in a reasonable time and price. 2 thumbs up.
Anna Medrano Fisher
Jul 17, 2021
5
i was greeted by Alan K., the Service Advisor for my service. He explained the procedure and the time it would take to perform it. Called the Driver to take me home and notified me when the car was ready. I have had my car serviced at Mall of Georgia for many years and I am so impressed by Alan K that he will be my go to guy in the future!
Ed Doyle
Jul 16, 2021
5
Jaker help me to find the perfect car for me. Also help me to get the best deal that works perfectly with my financial budget. He really care about me as a person and help me to get the best for my family. Thank you Jaker!
Elvimar Calderon
Jul 15, 2021
5
I bought a new 2021 Toyota 4 runner from here it was the best buying experience I have ever have quick and the people are very knowledgeable.. thanks kaytlynn
Shane N Trudy Cobb
Jul 14, 2021
5
I drove 3 hours from Birmingham, Alabama to purchase my vehicle. The experience was hassle free, quick and actually fun! Best sales experience with both Noel Bennett (Sales Associate) and Truong Ly (TJ) (Financial Manager). Love these guys! They are true assets to AutoNation Toyota.
Toyota Girl
Jul 13, 2021
5
Had the best experience with Noel and GM…customer service and information very informative. I will recommend this car dealer always 7/2/21👍🏼
Pauline Mckenzie
Jul 6, 2021
5
We had the best experience with Kyser!! He’s very knowledgeable, kind, and very professional with good sense of humor too 😊 It was a stress free and enjoyable experience with the whole team and I highly recommend this dealership!!!
Amy Tadesse
Jul 4, 2021
5
Me encantó este lugar! Después de haber ido a muchos concesionario aquí me sentí mucho mejor. Además, Kharol Mendoza nos explicó todo con detalles paso a paso y ayudo a encontrar un buen carro al mejor precio. Los recomiendo 100%
Leo Acosta PiÑa
Jul 3, 2021
5
I was checked in quickly the problem was identified and fixed. Map my service associate did and outstanding job.
Bobby Gillyard
Jun 30, 2021
1
I called the service for recall repair about 2 months ago and the person who answered were very rude by keep interrupting me. He said that they will call me back when they receive the parts. After 3 weeks, I called again because no one contact me about this. They said the same thing. Yesterday I was there to get the oil change and asked about the recall repair parts and found that they never ordered the parts. They are not professional and reliable.
SharonM
Jun 30, 2021
4
As always top notch service and the coffee is not bad.
I am Spartan
Jun 29, 2021
5
Best dealership in Georgia. Exceptional service and we always count with Andres Delgado. I recommend it. Thank you guys
William Ortiz
Jun 28, 2021
5
I had an amazing experience with Kyser. Such a sweetheart and took all my concerns into account. Highly recommend!!
Kyndall White
Jun 24, 2021
2
You are trying to service too many people. Even though I had an appointment to assess my issue, I had to end up leaving my car overnight and did not get to pick it up until closing the next day just for the assessment. I had to pay $150 for an diagnosis, which seems very high. I thought it would be around$80 for that portion.
Rene Swallow
Jun 23, 2021
5
Efficient and friendly staff. The wait time is always minimal and service technicians take the time to explain the details of what’s being done and cost.
Maggieo
Jun 23, 2021
5
Only I have is when I call on the phone service and trying to get a apt it?s took so long for somebody to come live and answers on the recoding to leave a call back on the recoding to body did call back at all to let u no what going on or apt is ok . I would like to see some call back to talk to and the phone answer saying if u like to call back it say leave your phone # no n somebody call back at all even I left the ph #no nobody call back ! I would like to see it will changing soon on answer service call . Thank y!
Ott Deboer
Jun 22, 2021
5
Great experience with AutoNation Toyota Mall of Georgia. I took my truck recently to get the A/C fixed. My service rep, Michael Lee, did a great job keeping informed as to the status of the work on my truck. He and the service technician who worked on my truck stayed late to make sure the alignment and blower motor were replaced that day. I was taking my family out of town on vacation and they helped me out!
Allen Ansley
Jun 22, 2021
5
Very pleased with the whole process! The salesman was very knowledgeable.
Gary Porter
Jun 21, 2021
5
Map my advisor has always been the best. Been coming here since purchasing new 2008 Corolla. Professionalism, courtesy has been top notch each appointment or concern.
Steven Batson
Jun 19, 2021
5
Very positive...excellent customer service...had an oil change, tire rotation and the brakes checked...Chris was the service manager that handled the appointment and service completely to my satisfaction.
Steve Portnell
Jun 18, 2021
5
Michael Lee handled my recent visit and is the sole reason I bring my business to Toyota Mall Of Georgia. He is thorough with his explanations and always gets the job done correctly. He is a true professional.
Jim Palman
Jun 18, 2021
1
Bad service experience so upset . 2018 corolla ac no work nobody care about customers
Senaid Amra Custovic
Jun 16, 2021
5
After our 2014 Highlander was hit on 3/6/2021 it was hauled to Toyota AutoNation here in Buford, Georgia. It was assigned to Larry Cusumano (Estimator) for follow-up. Larry told us on the first day that he would keep in touch with us and he did just that. He handled everything very professionally and we had confidence with everything he did. The car is home and we are very happy. Thank you Toyota and Larry Cusumano.
Pfc David Fisk Sr
Jun 16, 2021
5
I had a really great experience and I would recommend all my friends and families to go to this dealership especially the salesman is really nice and friendly
Tossapop Strickland
Jun 15, 2021
5
The construction and long Line of cars waiting to get in was daunting. However the wait to see my service tech, Chris Riche, was not long. I needed a 18 month service on my 2020 Corolla. Chris said it would be an hour, but it was quicker. Comfortable temp trailers for a waiting room. Clean restrooms. Great Service. Don?t let the construction scare you away.
John Groeninger
Jun 15, 2021
4
My service representative Dianelis was wonderful, attentive. I appreciated her attention to me and my old car, 2008 RAV4. The facilities is under renovation, customers stayed in a trailer. Comfortable enough.
Susan Lee
Jun 14, 2021
5
Ruben was very helpful and provided excellent service.
Julie Noles
Jun 13, 2021
5
Very organized, super attentive and friendly staff, very timely returning and picking up. Very pleased!
Tara Sachs
Jun 11, 2021
5
The staff, sales people, manager and especially the Finance Manager were extremely helpful. They were very professional and went out of their way to make sure I had a pleasant experience at AutoNation. I will go out of my way to go to AutoNation again.
G Paul Foster I
Jun 11, 2021
4
Easy buying experience. Everything done online or over the phone except the pickup.
Bettina Smalley
Jun 10, 2021
5
Hailey (car rental) and Mike (service) were great! Repairs took longer than quoted. However, they provided a free rental car. Facilities under construction. Probably doing the best they can under the circumstances. I love that they always perform a multi-point inspection.
Angela Humphrey
Jun 9, 2021
5
I purchased a Toyota Tundra last week from Curtis smith the Saleman,it was a great experience,very professional Super friendly great customer service ,100 pour-cent satisfied
Mike Hed
Jun 8, 2021
4
It was good as it usually is. That's all I have to say. Thank you.
Robinette G. Griffin
Jun 8, 2021
5
Very organized department, the service providers are always willing to work for/with the customer.
Edmunds
Jun 7, 2021
5
Excellent service, and very friendly staff. I?ll appreciate your help
Jesus Latouche
Jun 7, 2021
1
Very terrible. Sale manager and financial personal is still financing extra warranty and options warranty.
Karen V Blair
Jun 6, 2021
5
My salesman Anthony V. was awesome! This was my second car purchase with automation. Anthony V. was my salesman both times. He is very professional, knowledgeable, friendly, and patient. The overall experience was great both times. The manager Travis was phenomenal. He was a part of both of my purchases also. I have and will continue to be a customer and refer friends and family to this dealership and Anthony V.
Cassandra Johnson
Jun 6, 2021
2
I have been a regular customers with my two Toyota being serviced at AutoNation in Buford but lately the customer service really sucks. When I came in to drop off and pick up my car, no one would want to look at my direction or greet me. AutoNation sent me the coupons for oil change but the customer service person would not honor it and asked me to pay in full amount.
Peter Nguyen
Jun 5, 2021
5
Curtis Smith, is a great sales associate. He handled my purchase perfect...
Martha Cleveland
Jun 5, 2021
4
My appointment was at 10:00 am. It did not get finished until 12:30 pm. Way too long. I was told they had 170 cars come in for servicing in 3+ hours. Not enough help.
UnhappyVence
Jun 4, 2021
5
Everything went smoothly with the replacement of the recalled fuel pump. we're very pleased with the drop off, pick up, and length of time for the repair. We highly recommend AutoNation.
Jackie Caryl Landrie
Jun 4, 2021
4
Very confusing at 1st because of construction(no warning), it took much longer than normal to drop a car car off with a scheduled appointment. Once finally in building Dianelis was great and everything went flawlessly as usual. Thanks Dianelis!
Kunhamed Bicha
Jun 3, 2021
5
I went to the dealership for a test drive in the Camry to decide if I would like it. My salesman Kyser was wonderful to work with and not pushy at all. I?m very happy with the service I received and everyone that took the time to work with me and my indecisiveness so I could get the car I wanted. Thank you Kyser I love my new Camry!
T Mcdaniel
Jun 2, 2021
5
imposible visitar este mall de autos y no salir manejando. y mucho más con las asesorías y experiencias de las srtas, kharol y estefania muy complacido con mi auto nuevo
Victor Tobila
Jun 1, 2021
5
Larry was personable and very efficient, just awesome.
Thomas Murphy
Jun 1, 2021
5
Awesome experience with Carla! I found the car online but it was her professionalism and follow-up that helped this to be a better buying experience!
Denise King
May 31, 2021
5
Always great to do business here. I have returned time and time again.
Yadira Quiroz
May 31, 2021
5
Great customer services and very friendly staff. They did great job
Nahmat Issa
May 31, 2021
2
They never check the fluids or used water instead...
Lorena Ivonne
May 30, 2021
1
Everytime I have used the service department I have not been satisfied. This last time they did not reset the 15000 maintenance, i called my service rep, he never called back, I called twice they said just to come back, I went back & the lady said they could have told me how to fix this over the phone. The other time they lost the part that had been ordered, the service guy was so rude to me, he told me to move over so he could wait on the next customer. I love my Toyota, but the service department is another story!
Bridget Roberts
May 29, 2021
5
Overall experience was great. Yasin was a great sales person. You can tell that he wants to sell you a car but within limits and not just push any car towards you. Highly recommend him
Mihai Bordea
May 27, 2021
3
was told i would get a car wash as last time I was in to get steps added they told me car wash was broken. no car wash
jppjrp1
May 25, 2021
5
He is awesome service advisor.. always giving us best solutions thank you so much Map I greatly appreciate it... you are not only taking care of our family but my extended family also we all coming there to service our Toyota vehicles🙏🙏
Sanjiv50
May 25, 2021
5
She was friendly and efficient.
Hector20
May 25, 2021
5
Perfect service experience! Timely!!
DEdwards
May 25, 2021
5
Great experience every time. Theybtake very good care about my car.
Charise Barnes
May 25, 2021
5
Map is great! Very hel3pful!! I always ask for MAP as he seems to care about me and the safety of my car. Thanks MAP!
Jennye Lee Schindler
May 24, 2021
5
Nars and Frantz were get and very professional. They were very knowledgeable of their jobs and very courteous.
Latricia Releford
May 21, 2021
5
Kimberly was beyond awesome taking care of us. Will be going back.
Kelly Burton
May 20, 2021
5
Andres was my salesman and he was fantastic. For some reason on my used vehicle there was only one key. I live about 5 hrs away so Andres made arrangements having to go through several departments to make arrangements with a key company in my home to make and program a new key at about $300 at no cost to me. He then followed up several times until it was done and we were happy. ??
Richard Lawrence
May 19, 2021
5
Great service as usual - been servicing our Toyotas here for 12 years straight!! Our current service advisor, Alen Kadiric knows how to take good care of his customers.
Ian McIntosh
May 19, 2021
5
Excellent services I enjoyed my services Allen took care of even though I didn't have an appointment.
Services
May 18, 2021
5
Excellent services I enjoyed my services Allen took care of even though I didn't have an appointment.
Peter Ewongkem
May 18, 2021
5
Good service,Smiling face, friendly, timely quality workmanship. I'll come again. I will also recommend to my friends. Make them know what to do
Enver Baltaci
May 18, 2021
5
He was assisted by Mr. MAP and he worked with me on getting the most important service done on my vehicle knowing I could not afford all of it at once. He was extremely helpful, easy to understand and made may have a very good experience!
Patricia Lord
May 17, 2021
5
Kyser Howell was extremely helpful and helped talk us through any concerns about the vehicle, I highly recommend him.
Vanessa Cardin
May 15, 2021
5
Was good for me buy my car over here. The service department is excellent,thanks Freddy for the attention.
Mayra Sosa
May 15, 2021
5
I have had my car serviced here for 3 years. And they are always very efficient and quick.
Alison Campbell
May 14, 2021
5
Pleasant and timely. Service writters were very courteous and helpful.
Becky Bailey
May 12, 2021
1
Salesman Nayrough told us the car we were in was exactly what we would get at the same price – with leather heated seats and the color we wanted. Would have to order it and that would take 31–50 days. We said ok we weren’t in a hurry Came back out and said another dealer had the car and they would go get it – THAT night Kept taking the check sheet, had to keep asking for it back - now we know why Nayrough then dumped us on Jacker who we originally asked for (Jacker is the BEST) On Saturday took check and money order to Toyota, didn’t have the car yet – didn’t go get it till Saturday morning Jacker delivered the car to our house, told him it wasn’t right – missing tinted windows, sun roof and tail gate lift. He said he saw the windows weren’t right and to not worry they would fix that. We asked about the sun roof and tail gate – he said he didn’t know but thought they would give us the mirror Finance Isidora told Dale that we signed the agreement and the car was ours, we should have refused the car. Still waiting on the seats, tinting and mirror. Been over two weeks.
Becki Terry Fisher
May 11, 2021
5
They have a huge inventory.
Milla Belete
May 10, 2021
5
We had our 2003 Tacoma in for repairs to turn signals. Chris explained the process and the potential that the parts may have to be ordered. We dropped off the car and were pleasantly surprised when he called the next morning indicating that the work was complete. He gave me the price and I was able to pick the truck up later. They inspected the truck and indicated no other work needed to be done. We have dealt with the Mall of Georgia shop since we bought the truck there in 2003 and we have always had excellent service and support from all the staff there. Not only is the Tacoma a great truck, it gets great service.
Mike Gratton
May 10, 2021
5
I always go there to do maintenance to my 2012 Toyota Tacoma , they have very nice staff , I have work with Michael Lee, Farick Rodriguez and they are very nice people who will tell you what you truck really needs , so far I have been a loyal costumer for the good staff and the good service they provide. Went back to do oil change and Dianelis took good care of me and recommended what my truck really needed .
Rigo Arita
May 8, 2021
5
It?s been years since I?ve been to a dealership until yesterday and I must say, I was very pleasantly surprised at the knowledge about the vehicles my sales person (Katelynne Guimond) had. Not only was she knowledgeable but very patient (not pushy) and very nice. She was definitely prepared and ultimately I knew that she would be the one I would buy the car from. Others involved (Financing and manager) were also very nice and friendly without any expectations. I?m happy to give Katelynne Guimond and AutoNation Mall of GA staff a huge thumbs up across the board! Sincerely, Marc N.
Marcos Nieto
May 7, 2021
5
Awesome attention. Great peoples. Fast solutions. I recommended
Rafael Morales
May 5, 2021
5
Outstanding service and experience as always! Thanks Alen
Jeffrey Noice
May 4, 2021
5
Friendly thorough and fast service
RMonroe2
May 3, 2021
5
Facilities being upgraded. Once facilities are upgraded, should be a lot easier bringing in auto for repair. Service scheduler was friendly and helpful. Kept me informed of auto needs and when ready for pickup by cellphone.
Capt James Draffin
May 3, 2021
5
Great Service Department ! I had my Rav4 serviced this week with service advisor Map Mouth he was extremely courteous , professional and his estimate on my wait time for my vehicle was spot on. Look forward to working with you again.
Laura Greer
Apr 30, 2021
5
Danielles was great in service. Very informative and helpful.
John Middlebrooks
Apr 29, 2021
5
Excellent experience with Leslie she was very helpful in me getting my 2021 Toyota Corolla LE. HAVE REFERRED PEOPLE TO HER THAT NEED A CAR OR VEHICLE
Janie Loggins
Apr 28, 2021
5
Bought my truck from a cool guy named Yasin. He showed me my future destiny in my Tundra and never looked back. Quick easy and very knowledgeable.
Santiago Ramirez
Apr 27, 2021
1
This is my second mishap. At my first servicing they parked my car under a tree and sap was all over my exterior of my car Todd the service manager made it right by getting me a exterior detail. This time my second servicing they spilled oil under my hood you would think they would have cleaned it up. This is bad customer service!!
Scott Kerr
Apr 23, 2021
5
My service adviser Alen Kadiric at Toyota Mall of Georgia was awesome! I received great customer service from him. Very helpful he took care of me as a customer. He got my car serviced in a good timely manner.
Stacy Correa
Apr 23, 2021
5
As always, Kenneth Brannigan took excellent care of me and my 2018 Highlander! I was in for regular maintenance when I asked him about their current tire sale. We discussed it, and he printed the three choices we had discussed that were in stock. I am having the tires of my choice put on tomorrow! Thank You, Kenneth, for always taking the time and effort to make my experience at AutoNation a Pleasant One!!
Mary Moore Hill
Apr 22, 2021
4
The dealership is being renovated. When I drove up was very confused about where to go. No one greeted me because they were driving vehicles back to be serviced. I had to ask a customer outside what to do. There were 2 temporary trailers there but I wasn’t sure where to go. Finally a nice young man came back from driving car to be serviced and told me leave keys in car and go to the #1 trailer. Looks like busy needs more greeters. Or when I made my appointment the lady could have told me.
S Stewart
Apr 22, 2021
1
Had my Totoya Prius towed to Atonation Toyota in the mall of Georgia area. They told me that my car engine was damaged. I decided not to replace the engine because the cost of replacing it will be higher than the actual value of the car. A towing company pick up my car, I was out of town but to my surprise when I came back I found out that they didn't put back all the parts and my 12v battery was dead. I talked to the service person and I'm the manager. They left the interior lights on. For that reason my battery went dead I called them multiple times and left voice messages with no results. I asked him to please give me another battery since they were the responsible for the battery to die but they refuse to do it. This was a couple of months ago and I'm still waiting for them to answer my calls, replace the battery and put the parts they left on my rear seat back on my car.
Hector Ivan Rodriguez
Apr 21, 2021
5
Excellent customer service and friendly staff members
Karen Mcewan
Apr 21, 2021
1
Took the car in for standard oil change. Afterwards, I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.
Jeong Kim
Apr 20, 2021
1
Took the car in for standard oil change. , I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.
TOYOTA CUSTOMER
Apr 20, 2021
1
Took the car in for standard oil change. , I see a leak on my garage floor. I take the car back and the service “advisor” named Map Mouth says, the oil plug on the pan has a leak and it needs to be replaced. Informed him it was a simple oil change but he says they go bad sometimes. Come to find out the technician didn’t thread the plug properly and used a power tool and stripped the thread causing it to be loose enough to make the slow leak. I got the manager involved and they supposedly fixed it. This guy Map Mouth “service advisor” really needs to find a better way to service the customers. I have bought numerous cars from this dealership but I am going to try my best to stay away them and I hope my review will save others from further headaches from this dealership. (Took another 5 hours of waiting to get it fixed). As I pickup the keys, Map Mouth says... here you go. No apologies... consistent from the beginning.
Toyota customer
Apr 20, 2021
5
I recently purchased a 2021 Toyota Highlander XSE. It was a great experience, Curtis was very Proffessional and helpful. I recommend their services 100%
MariaNoel Cantera
Apr 19, 2021
5
The whole experience was great except for their financial part they declined my check which was very embarrassing. I called my bank while I was there and they said no one tired to run my check.
Penney Hillis
Apr 16, 2021
5
Luis Prato was super helpful when I bought my new car! He was kind, humble and never pushy. He truly wanted me to be happy with whatever car I chose. I am grateful for all his help! Kyle in the finance department was great too! Thank you!!
Missy S.
Apr 15, 2021
5
Recomiendo a linda que es una excelente vendedora te ayuda en todo los tramites y el equipo que la apoyan son unos excelentes trabajadores
Efrain Gonzalez Rosa
Apr 15, 2021
5
Courteous and professional service! My car drives like a dream!
Sarah Sweet
Apr 14, 2021
5
Grasias a Estefania Hernandez que me atendio muy amable y me alludo con el carro que estaba buscando la recomiendo le doy 5 🌟
Luis Daniel Burgos
Apr 14, 2021
5
In spite of the construction in the service department my experience was the same courteous and professional interaction! I am amazed at the rapid turn around time!
Sarah Sweet
Apr 14, 2021
5
Friendly, knowledgeable staff. Service completed on time. Pleasant waiting area
Ann Williams
Apr 13, 2021
5
I came back to Mall of Ga Toyota Because the one on pleasant hill was a bad experience. Map really took care of me for my oil change this past weekend, thank your for the great customer service
Nevi 11
Apr 12, 2021
5
I came back to Mall of Ga Toyota Because the one on pleasant hill was a bad experience. Map really took care of me for my oil change this past weekend, thank your for the great customer service
Nevena Radivojevic
Apr 12, 2021
5
Freddy was very courteous, knowledgeable and went over all the notes and what might need to be done in the future. Great experience!
Luann Dean
Apr 12, 2021
5
Even though they are remodeling the service area they did their best to make it as convenient as possible.
James Mudd
Apr 12, 2021
5
They are in the process of renovating their facilities hence the less than 5 star review.
Lori Flick
Apr 11, 2021
5
Good place for shopping and repairing , great customer service , very detail that show customer right vehicle , I?m happy with my choice and thanks again
Lan Ho
Apr 10, 2021
5
Super friendly and helpful! Anthony and Lorenzo were awesome! Traded two and got two vehicles!
Terri Davis
Apr 9, 2021
1
Good day, In reference to my latest experience with AutoNation Toyota Mall of Georgia on Friday March 26th, 2021, it was sufficient that I will not return to AutoNation Toyota again and will likely not purchase another Toyota product. . I would like to first commend my service Manager Christopher Richter who was excellent, and a young mechanic named Addison who went above and beyond and was in my opinion exceptional. The sum of my experience was incompetence as I was sent into rush hour traffic without the lug nuts properly affixed to my driver’s side rear wheel. While I was able to avoid total disaster and not cause an accident injuring myself or others, the manner in which I was treated by AutoNation Toyota I feel was lacking…at best. For reasons I do not understand, outside of the two individuals mentioned above, I was treated with indifference and an air of being an inconvenience.
Rick Young
Apr 9, 2021
5
My appointment for an oil change went very well. I thought the automatic button for the sliding doors had to be fixed.Alen showed me how to make it work.Thank you Alen!!!!
Irene Purwono
Apr 9, 2021
4
After the prompt service, one thing I noticed, the tires air pressure was not calibrated as it should, other than that, all was awesome
Memyself&I
Apr 8, 2021
5
Wonderful experience. Map explained everything thoroughly. Wait time was perfect and timely.
Sherrie Agee
Apr 7, 2021
5
I Don't mean to sound corny, but I had the Dynamic Duo working with me! My Sales Consultant Frantz patiently walked me through the entire - yes ENTIRE - lot because I really didn't know what I wanted. No Pressure Sales!! He answered every question and went over options - sometimes twice - lol. Travis the Sales Manager made the deal possible by beating out the pre-finance offer from my credit union. Thank you thank you thank you!!!
HapyNuCrOwnr
Apr 6, 2021
5
FIVE STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ After visiting another Toyota dealership and having issues not only getting the vehicle I ordered and having all around poor customer service, I tried one last time with AutoNation in Buford. The sales rep. Aaron M. was very helpful by helping me order from the factory exactly what I wanted and knew about the particular vehicle I wanted. He even went the extra mile to keep me updated on when it would be ready for me to pickup. I was nervous about all the gadgets and whistles on the 4runner but before I left for a 60 mile ride home he made sure I knew where to find and how to use the basic instrument panel devices I would need to use AND programmed my gps to my home address and put my mind at ease that I would be ok. The finance guy was great too,and I was able to receive the amount I wanted for my trade in and got the percentage of financing I wanted. As a female who was purchasing the vehicle and not my husband, I was treated as the “buyer “ and all the questions were directed to me NOT him. This was highly appreciated since this is not always the case. Even though I had to drive 60 miles I highly recommend this dealership to anyone. Great team of professionals from the time I was greeted at the door until I pulled out of the lot.
Penny Keys Coleman
Apr 5, 2021
5
love my -Yota RAV4...Had the first service this weekend.. reasonably priced.. in and out on time.. professional and courteous. Thank you for that!
Pea Jaye Higgi
Apr 5, 2021
5
These guys did an excellent job on my mothers 2018 camera
Al
Apr 5, 2021
5
Regular vehicle service. Oil change and alignment. Thanks for the good job.
Brandon Evans
Apr 4, 2021
5
Service is 5 stars! Prices are reasonable, service is quick and well done the first time! What peace of mind this gives me, thank you team, your efforts pay back!!!
Joseph Raez
Apr 2, 2021
5
Shopping for a vehicle is one of the three things I avoid as much as possible. However, I must say my experience at AutoNation Toyota, Mall of Georgia, was surprisingly pleasant. Yasin Sheriff is a pleasure to work with. He was patient with us throughout the process. Previous vehicles did not offer the safety features this Highlander did. Learning these features was a challenge, but with Yasin’s patience and knowledge we were up to the challenge and mastered the basics. We still have some more to go. He said he available to help in any way—careful what you offer assistance with. We live fairly close and have a reliable and great vehicle. Definitely recommend this dealership and its staff.
Debra Dickerson
Apr 2, 2021
5
Noel was great to work with ! Respected my time and deal parameters. Recommend A
Brian Williams
Mar 31, 2021
5
Great selection. I was looking for a Highlander Platinum AWD and was able to find what I needed.
William Benjamin
Mar 30, 2021
4
Service and customer service excellent as usual. Lower rating is due to construction. This made it very confusing and waiting areas were not very comfortable
Laura Wahl
Mar 30, 2021
1
Worst experience ever, this suv had multiple issues the i did not notice until days when by ... I thought i had auto nation backing me up but you are important to them until you sign your contract after that they don't even answer phones calls, I WILL NEVER GO BACK...
Elvia Espinoza
Mar 30, 2021
4
Gustavo was a five star salesman. Bill on the other hand was very condescending during the negotiations. He needs to work on his friendliness. I found him to be a bully.
Suzanne Williamson
Mar 29, 2021
5
We bought a Rav4 from Toyota Mall of Georgia last week for our daughter. Ruben Lara was our salesman and he?s great! We made our decision and we were in and out and on our way back home. Ruben was very helpful the day of the purchase and he is not done after you leave the dealership. He follows up with you to make sure everything is good and to see if you have any questions about the car. We had a great car buying experience at Toyota Mall of Georgia, everyone was very helpful. I would definitely go back to this dealership and ask for Ruben Lara again.
Gregory Chambers
Mar 27, 2021
3
I purchased a vehicle and will not purchase another vehicle there. It was very obvious that my experience was not great during the buyer process. However, not once did a manager frequently passing me stop to ask about my experience nor do much to remedy the experience. I have had much better experiences shopping with other dealerships and should have done so this time since this dealership did not seem to have great processes in place nor a commitment to excellent service.
Onetime Customer
Mar 26, 2021
5
Although Facility is under construction, the facility is clean and team members are polite and friendly. Every time I come Autonation Toyota Mall of Georgia I am very pleased with the service.
Madeline Coleman
Mar 26, 2021
2
I made a complaint with the service girl because someone in her workshop crashed my tacoma and I still do not receive a response
Keny Jimenez
Mar 25, 2021
5
Salesman Andrew Davis was professional, courteous and offered us a wonderful deal! We drove away completely satisfied with our 2021 Toyota Highlander.
Susan Stephens
Mar 24, 2021
5
The customer service at Toyota mall of Georgia, were great they give the appointment for the same day, and they were really nice, (even that they were super busy), and give and update of my high lander. They were quick and very efficient! Thank you Kenneth! You guys are the best!
Frances
Mar 23, 2021
5
Expediant and thorough service, and always a pleasurable experience.
VickiYA
Mar 22, 2021
5
Would give a higher, but the Service Department is currently under a major renovation.
Steve Portnell
Mar 20, 2021
5
our seller was very kind professional we will recommend this place and your seller Alexander nunez met and exceeded our expectations in a good way our family and I are grateful
Julia Sorto Alvarez
Mar 20, 2021
5
We had a wonderful experience buying our 2021 Camry! Our salesman, Mr. Sanks was so great that it was the best buying experience we have ever had. We absolutely got what we wanted, with no pressure! We could not be happier!!!!
Barbara Foley
Mar 20, 2021
5
I'm never disappointed with you guys! Thanks for being great
Cicely
Mar 18, 2021
2
My last service appt i was charged 80$ for an oil change and tire rotation. This time i came for my service appointment ,i was charged 99$ . Service advisor told me i was given the rotation at no charge but was charged this time. I wasnt tols this until after the service was performed.
Jonathan German
Mar 16, 2021
3
Overcharged... Had my truck in for service for front and rear brakes, oil and filter change and tire rotation. Technician did not rotate tires because of minor edge wear on front, but did not alert anyone that the rotation was not done, therefore I was still charged. If the 70,000 mile Michelin tires with 37,000 miles were in such dangerous condition, which is not the case, why was I not alerted to that . The reason for the service on Saturday was I was scheduled to leave Monday morning on a 14 hour drive from Atlanta to Kansas City which now is delayed after I discovered Sunday evening that my tires were not rotated. I will now have to make another trip to the dealership for the overcharge, and another trip to have my tires rotated somewhere else. After buying 4 new vehicles myself and assisting my Daughter with 2 new vehicles from Autonation over the last 20 years, I am now considering taking my business somewhere else. First of all, 30 dollars for tire rotation is highway robbery to begin with when the tires come off and back on for the brake work, so no extra work would have been performed. Second of all, this is just a continuation of dissatisfaction with the service department over time. Every time one of my 3 current vehicles go in for service, The service department always tries to sell me services that I know I do not need, i.e. brakes, tires, battery, filters, wipers, etc.
Customer
Mar 15, 2021
5
Quick and friendly service as always. Kimberly was very helpful and kind.
Mall Of Ga Ford
Mar 15, 2021
5
Always excellent service and clean, relaxing facilities
Dian Newman
Mar 15, 2021
5
They did an excellent job
Travis Rylee
Mar 14, 2021
3
Over-Charged. Had front and rear brakes replaced, oil and filter changed, and paid to have tires rotated. First, thirty dollars to rotate tires is highway robbery when the tires come off and back on with brake job. Second, person who serviced my truck did not rotate tires because of minor edge wear on front tires, (70,000 mile Michelin?s with 37,000 miles on them) I do not need new tires. If my tires were too dangerous to rotate, which is not the case, why was I not alerted to this. The service person just noted very small print that he did not rotate my tires and did not inform anyone of his decision, therefore I was overcharged and now had to make an additional trip to the dealership and another trip to have my tires rotated.
Thomas Blanton
Mar 14, 2021
5
Curtis did a great job giving me all the information I needed before choosing a car! He was very helpful, informative, and patient throughout the whole process.
Hailey Llewellyn
Mar 11, 2021
5
I had a very good experience at Auto Nation Toyota. My salesman Alex Nunez was great! He was honest and friendly and great to deal with. The buying process was smooth and easy! Would buy there again.
Dustan Sensenig
Mar 11, 2021
1
they offer me $8,000 for my 2018 Nissan Murano which is insane.
Aquilino Landaverde
Mar 11, 2021
5
Great customer service in the service department. I had a recall and a other dealership was doing my Toyota care services. They missed it!! Thankfully it was caught, fixed and even a loaner car for 24 hours!! Great job!!!
Tracy M-n
Mar 10, 2021
5
We recently purchased our 2nd vehicle from Auto Nation Toyota and salesman Franz in particular. I highly recommend Franz for his vehicle knowledge and for his car buying process knowledge. The whole car buying experience went very smooth due to Franz’s expertise.
Chris Coon
Mar 10, 2021
5
Gave me a great deal and the customer care was good also spoke Spanish which helped alot
Andres n
Mar 10, 2021
5
Excelente servicio al cliente , Farick Rodriguez fue muy amable
Celenia Gonzalez
Mar 9, 2021
1
Hello, I m owning Toyota since 2012 I had done my vehicle service at few other dealership. Oil change service always includes tire rotation and multipoint inspection I went to do oil change for my Venza at autonation, They charged me for oil change and tire rotation which is ridiculous. I would never do my vehicle service there again!
Dhaval Darji
Mar 9, 2021
5
Very good services, good people, ILike go to Toyota mall of Georgia, because is near for my .
Victor Rubio
Mar 7, 2021
5
It was the shortest time I ever spend at a car lot, usually it takes all day. It was great experience. Aaron the sales guy was very professional, they all were, and he got me close to my monthly payments that I wanted to pay for my beautiful SUV, which came with more features than I expected. I am one truly satisfied customer. Thank you auto Nation.
Rhonda Watts
Mar 5, 2021
2
I brought my RAV 4 in for a 15,000 mile servicing. I reported 2 problems. The person who accepted the vehicle seemed to want to dismiss the items I wanted addressed. When i told him the car cabin was uncomfortably warm he said it was hot outside. It's winter I brought the car in on 2/26/2021. Then he said the air entering the cabin was getting heated as it moved over the hood. This problem was not fixed. I also reported that the GPS was malfunctioning. He blamed it on my Apple phone. I told him I was using the internal GPS. He dismissed my complaint and said all units were a problem. Very poor customer service. IF there is a known problem with the GPS in the RAV 4, gt it fixed. I am very disappointed in the lack of concern for the issues that I reported. He only seemed interested in selling me a front end alignment. I don't know of any alignment issues with the car and this is something that should be looked at first to determine if the car is out of alignment before asking the customer to pay $129 for a service that in my opinion was not needed. I did not elect to accept this service.
Al Herzog
Mar 5, 2021
5
Check out BBB complaints before purchasing Gap Insurance protection. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjo1YaMk4_vAhVuplkKHabABdMQFjAAegQIBRAD&url=https%3A%2F%2Fwww.bbb.org%2Fus%2Ffl%2Fdeerfield-beach%2Fprofile%2Finsurance-companies%2Fjim-moran-associates-inc-0633-11009664%2Fcomplaints&usg=AOvVaw2eSQyHwp-RQbCpUP35vcEZ
Alvin Cummings
Mar 1, 2021
5
I had a great experience purchasing a vehicle from Auto Nation in Buford, GA.
Sky Yarbrough
Mar 1, 2021
4
When I booked my scheduled maintenance appointment, I had no idea there was a recall on the fuel pump. When I arrived for my appointment, the service tech informed me of the recall and that he would have to order the part. In addition, I wouldn't get my service done today...rather, I'd have to bring it back to get the service and recall repair done. This resulted in a completely wasted trip for me and several hours of my day spent driving to and from Conyers. Map was courteous and eventually got everything done but I wish there was a way for the appointment scheduler to know this info when we call to schedule so the customer doesn't wind up being surprised when they arrive for their appointment
Michael Carter
Mar 1, 2021
5
They worked with us to put us in the truck of our choice
Tommy1!
Feb 28, 2021
5
I love my 2020 Toyota Tacoma sr5 Barcelona Red is beautiful too. I highly recommend the folks at Auto Nation in Buford
Owenslady1
Feb 28, 2021
5
Ryan your the best person they have working. you should Thank him Toyota. Great Customer Service skills!
Renita D Hopkins
Feb 27, 2021
5
Friendly, helpfully, patiently advised from sale man. Good finance, no down payment and no interest with 3 months waving Bill payment.
Truc Le
Feb 27, 2021
5
AutoNation made the process quick and easy. Kate was professional and helped my wife purchase the car she wanted. Would recommend buying from them to my friends.
Kevin Godwin
Feb 27, 2021
1
Let me just start off by saying that this was the most disappointing experience I have ever had in my life. Our family grew so we needed an upgrade from our Rav 4. Being loyal Toyota customers (we’ve owned a Corolla and a Camry) we thought they would be able to help us out. Our sales rep, Dedrick, was amazing. It was his first car sale and he did the best he could. We sat for several hours going back and forth with what we thought was the best senior sales manager ever, Travis. After 4 hours, he came and told us we had secured the deal. We signed all paperwork and left happy as ever with my dream car, a Toyota Highlander. TWO DAYS LATER, we received a call from their finance manager. The bank denied the loan, you need to bring the car back. Excuse me? Was this not secured before we left? So here we are, almost 3 days into enjoying our new car, and we had to take it back. Thankfully, Chevy was able to work out a deal for us, although ultimately I would much rather the Highlander. This experience will make me never return to any Toyota dealership in my life. Oh and also, I would like to mention that the finance manager, José, forgot to collect our down payment upon signing. Clearly they have still failed to realize this because they are texting us stating we will be refunded as soon as possible. Complete idiots. Very disappointing experience.
Marissa Elyse Osorto
Feb 26, 2021
5
Allen K- Best service, anywhere I have been. Always courteous and professional. Very knowledgeable and keeps you updated.
Eric Bissell
Feb 26, 2021
1
Let me just start off by saying that this was the most disappointing experience I have ever had in my life. Our family grew so we needed an upgrade from our Rav 4. Being loyal Toyota customers (we’ve owned a Corolla and a Camry) we thought they would be able to help us out. Our sales rep, Dedrick, was amazing. It was his first car sale and he did the best he could. We sat for several hours going back and forth with what we thought was the best senior sales manager ever, Travis. After 4 hours, he came and told us we had secured the deal. We signed all paperwork and left happy as ever with my dream car, a Toyota Highlander. TWO DAYS LATER, we received a call from their finance manager. The bank denied the loan, you need to bring the car back. Excuse me? Was this not secured before we left? So here we are, almost 3 days into enjoying our new car, and we had to take it back. Thankfully, Chevy was able to work out a deal for us, although ultimately I would much rather the Highlander. This experience will make me never return to any Toyota dealership in my life. Oh and also, I would like to mention that the finance manager, José, forgot to collect our down payment upon signing. Clearly they have still failed to realize this because they are texting us stating we will be refunded as soon as possible. Complete idiots. Very disappointing experience.
Marissa Lozada
Feb 26, 2021
5
New bed liner installed. Service has been excellent. Very pleasant buying experience when I purchased my vehicle, too.
Brandon Evans
Feb 26, 2021
5
Really good, I love Toyota .....I will buy another Toyota, keep your good business and service!
Trang To
Feb 25, 2021
5
Overall good experience. There is always the haggle of price but ultimately I was happy with what we settled on and I love the Highlander.
Sherry Coffey
Feb 23, 2021
5
Awesome Service . Have an issue with battery my car won't crank brought my car to the service department the service department associates were cooperative and helpful diagnosed the problem and replaced the battery under the Toyota care program free no out of pocket . Thanks Toyota manufacture for great quality and professional service. That's the reason have been a loyal customer for 18 years .
Husni Mustafa
Feb 22, 2021
4
Gus Correra was my sales representative. Gus was polite, patient, courteous and responsive to my questions both in person and via cell phone. He patiently explained the many features of the vehicle. He coordinated with Carole in the body shop to correct minor flaws in the vehicle that needed repair. Carole and her team did the repairs timely and successfully. Both Gus and Carole exceeded expectations.
Ronald Chmiel
Feb 18, 2021
1
I took my car for an oil change and they charged me even I thoui still have a warranty on my 2020 Corolla. They still could not replace the sticker reminder. Terrible customer service.
Nkem Glory
Feb 17, 2021
1
This dealership used to be exemplary but my last two visits have been disappointments. After telling me they’d have to order a rear tail light on my Camry last visit, and quoting a fortune to replace it, I got one that day at Auto Zone and did it myself. I was not going to go back, but they sent me a coupon for a $19.99 oil change. So, I took it in and they charged me $46. When I asked them why, they said the price of oil went up. The expiration date on the coupon showed that it was good till the end of the month, so they should have honored their price. I paid the bill, but I won’t be back.
David A Stedman Sr
Feb 16, 2021
5
Thanks to Map for a hassle free experience and quick service. I really appreciate the care you take with my car.
Gina Smith Horton
Feb 15, 2021
5
I had a great customer service and help with Map. Everything was explain to me upfront and at a reasonable price.
Ann Jack
Feb 15, 2021
4
Kate took great care and detail to attention, She made the buying my 1st Toyota great! Even with a service warranty Kate?s follow up and customer service went past the sale of the truck and made sure the repair and loaner vehicle had been set up correctly.
Shaun Brautigan
Feb 14, 2021
5
Good service. Shannon (adviser) is very nice. Work got done on time with good quality.
Trung Pham
Feb 11, 2021
5
Love love love my device advisor James Pak! Regardless of the remodel challenges they still manage to provide great customer service abs kept me informed. The customer lounge trailer is nice and has everything you need to wait comfortably while you wait on your vehicle.
David Maldonado
Feb 10, 2021
5
Christopher Richter you are awesome!!
Lynn Kennedy
Feb 9, 2021
5
I feel satisfied after buying a new car here and feel happy to be taken care of that car by the dealer. Sorry for my bad english.
Hung Nguyen
Feb 8, 2021
5
Alen Kadiric from the services department is the best man to work with. He explains everything simply, is straightforward, and wastes no time in making sure your vehicle is in top shape. Got my 15,000m service done fast and I was out in no time!
Carol Le
Feb 8, 2021
5
I had an AMAZING experience buying our new Toyota CHR at Autonation Toyota Mall of GA . Excellent customer service. Highly recommended. My sales advisor Miss Estefania Hernandez was very knowledgeable, polite, patient and kind. She found the right car for us and guided us all the way to the end of our purchase. Finance gentleman Mr. Kyle was also very knowledgeable and took the time to explain every detail of the financing process. Great team!
Carolina Perez
Feb 6, 2021
3
Was not pleased being changed $25 installation fee for a battery that needed to be replaced that was within warranty. The battery was warranted for 40 months. The battery went dead within 17 months. There should be no charge for the short life of the battery.
Schubama
Feb 5, 2021
5
I’ve been in three accidents since I got my Toyota... Larry has helped me thru each situation! He is the best!!!
Alice Graves
Feb 5, 2021
4
My first experience as I arrived I was treated very poorly but customer service representative Freddy turn a bad experience in an exceptional experience.
Michele Lyn
Feb 5, 2021
5
Service was excellent in spite of temporary facilities because of renovations. The people here seem to enjoy their work and honestly helping people . Ask for Alan.
Nena Henry
Feb 2, 2021
5
First time in 5 years I came here and left with no problems. I was actually happy. It went smooth, let?s see if we can get 2 in a row .
Clancy Sweets
Feb 2, 2021
5
a little grace, the service center is being renovated so there are temporary buildings in the parking lot, but they are heated, etc. I was there over an hour, and no one came in to disinfect, so that was sort of troubling. Staff is very helpful and explains the process well.
Lisa Bibb
Feb 1, 2021
5
I?m never disappointed with the service I get from Auto Nation. Freddy Perez was my service advisor and he got me in and out relatively fast. It was a great experience!
Correy Edwards
Feb 1, 2021
5
Was a little confusing to find where to go for service with the construction going on. Otherwise everyone and everything was good!
Catherine Quick
Feb 1, 2021
5
Hands down the best car buying experience I?ve had. I knew what I wanted and the delivered. The process was fast and friendly. No pressure from the staff, everyone was nice and respectful. I would recommend this dealer to anyone. They have a life time customer.
JohnM
Jan 31, 2021
5
Excellent that's the only word that can describe the good service that i got from AutoNation Toyota Mall of Georgia. Something is really changing for good there; my wife and i made deals with them in the past, but this time was really amazing, efficient and effective.
Carlos Alarcon Medina
Jan 30, 2021
5
People are very professional and work is done on time.
Tony Hogan
Jan 29, 2021
2
A couple oil changes before, the maintenance light was not reset. This time they left the cover latch off for the air filter in the engine compartment. The reason I come to Toyota and pay more than I have to is to avoid these types of behavior but if that's not going to happen, I'd rather go to a secondary auto shop and pay less.
Bobby Chung
Jan 29, 2021
5
Wonderful experience will purchase another car there
Emma Garrett
Jan 25, 2021
5
es exelente estoy muy contenta y feliz con Toyota mall of Georgia
Laura Urdaneta
Jan 24, 2021
5
They found my perfect highlander hybrid at another location and they had it for me in one day!! Under promise and then over deliver!
Amy Wright
Jan 24, 2021
1
I had to have a LOF, simple service but wanted my entire car checked out. Upon arrival, the had misunderstood my wife’s request to balance, rotate tires, perform oil change and complete an courtesy check on all safety items. When I picked my car up, the lube techs pencil whipped the inspection sheet stating the put 38 PSI in my tires (which is 5lbs over inflated) when actually the didn’t fill my tires at all and sent me back out on the roads with my tires 5lbs under inflated (28-29 PSI), no tire rotation or balance nor did they check my vehicles for lights that were out and there was 2. My car had approximately 96,000 miles and made no suggestion for maintenance services. Year prior, they misdiagnosed a leaking water pump at which time they referred me back to Lexus of Gwinnett who shook their heads and in the end, the car needed nothing. Most people need to experience themselves so I urge the naysayers to give them a try. The Service Manager had zero professionalism and continued to stand on a platform and didn’t bother to come down so we could speak face to face (6ft apart of course). It’s a shame because we’re a household of TOYOTA owners. Never again...
Todd Bohl
Jan 21, 2021
5
The negotiation and getting the car I wanted process was very good. We did it by email and they were quick to respond and they searched for the car I said I wanted. They finally found an SUV almost exactly what I wanted thst wasn’t in GA and arranged to have it routed here. I got a fair price and everything they said was what they did. There were no additional costs and the price quoted was the price when I got there to sign the papers. Dave Yang, Gus and Andres all helped me with this, including explaining the features, setting done up and making sure everything was right I was a happy customer snd after this I still am. They are much better than some other dealerships and do I’m willing to drive to deal with them. After one day I am real happy with my Highlander! Thanks to all 3 who helped me! You can’t go wrong at Mall of GA Toyota!
Paul Pierce
Jan 21, 2021
5
Great customer service!!!
Milan Kottarath
Jan 19, 2021
2
Terrible experience getting a simple out change. First I had to drive around the building three times because there is construction being done but no one was there to help me or the other two cars behind me. When I finally found out where to go, I waited 2.5 hours for an oil change. No one came in to check on me or explain why. Finally when I got my bill, I was told there was a problem with a stripped bolt on the oil pan which would take 5 mins to replace. 2.5 hour wait and almost $50 for a conventional oil change is ridiculous. Very frustrated and disappointed with this visit and unfortunately, it was not the first time they over booked the appointments to get you in the waiting room.
Frustrated
Jan 18, 2021
5
Very nice people and quick, efficient service every time!
Kamrey Rouse
Jan 17, 2021
2
I was sitting in the waiting area for my current car to be service. A salesman contacted me trying to get me to trade my car in for a new car. He made promises that he ended up not keeping. I informed him that I have just purchased a 2021 Rav4 from another dealership. He then pressed me to trade for a new car because the 2015 Camery was now free of a lien. He said that he can ensure me since I have a trade he could get me into a new car. He also offered extremely low amount for me Camry which was no where near the market value. He later texted me again offering the same promise and berated me about my finances. He appeared to be trying to pressure me again to run my credit again when I informed him that I just recently purchased one.
Cedric Geter
Jan 13, 2021
2
In one day I received three messages from various sales people giving me a spiel on wanting me to trade in my car. Reducing my interest rate that I don't have because my car is paid in full. I keep asking them to stop contacting me but so far they haven't. I've bought several cars from this location but next time I will shop around. Very unprofessional in my opinion. Something like hello... I just wanted to say we appreciate you and if you need anything in the future were here for you.
Debra M
Jan 12, 2021
5
Excellent job within a timely manner and great customer service and care ❤
Melbuford37
Jan 11, 2021
5
Customer service rep Sharon did an excellent job. Very professional and knowledgeable with her job. Thank you very much!
William Abercrombie
Jan 11, 2021
4
Car buying experience was fine. Definitely above average, but not super amazing.
Jennifer Ambler
Jan 10, 2021
5
i am in love with my car! they took their time let me test drive and did everything possible to make it a possibility for me to purchase
Keiara Paige
Jan 9, 2021
5
Chris was very helpful and friendly. The service done on my car was excellent.
William Chanady
Jan 6, 2021
5
Realmente los recomiendo al 💯 fue rápido y fácil el proceso
Vicky Vane Home Improvement
Jan 5, 2021
5
Very good services. Iike my car toyota. My first, second, ...... are Toyota. I never change by other car.
Victor Rubio
Jan 5, 2021
5
I visited the dealer on December 27 to make a test drive to the new Avalon 2021 and I finished buying the Avalon. Frantz Horace, Sales Associate, assisted me throw the whole sales process demonstrating cars, answers all my questions, and setup a good price for the vehicle. I recommend that you look for Frantz if you wants to buy a car and receive an excellent service.
Edgar Martinez Pacheco
Jan 5, 2021
5
Good customer advisor(FARICK),easy going ,and convenient with any time that you want
Meng Lo
Jan 4, 2021
5
Great purchasing experience, we were finishing up some Christmas shopping when we stopped Late As the new 2021 cars were coming off the truck, my son had his eyes set on the new Toyota Corolla Night Shade, We called the next morning and were pleasantly helped by Tyrell whom very professionally took care of everything over the phone and scheduled us to pick up and finalize paperwork that Friday, Tyrell took the time to show our son all features of his new car!
Heather Hill-Morse
Jan 2, 2021
5
The dealer was helpful, explain to me the services that was to be done on my car. He gave the price up front before the services. Was very nice and courtesy. Timeliness was perfect.
Annette
Jan 2, 2021
1
Zero Integrity - LADIES BEWARE We worked with Mall of Georgia Toyota for several months trying to get a 4Runner SR5. At the 11th hour, on New Year’s Eve, our sales associate reached out to us and we thought we finally came to an agreement, only to be lied to and completely insulted after driving 62 miles across Atlanta on a false promise. We spoke with that sales associate 3 times by phone that morning before making the drive, and we were assured that our drive-out price was exactly what we expected...3 times that morning he told us the same thing. After a 90 minute drive, we were presented with an offer that was nearly $3K higher than what we agreed to if we essentially gave them our existing vehicle, which was never part of the discussion. Our initial agreed upon drive-out price didn’t include the trade, and here they were trying to slip it in as if we’re dumb and wouldn’t notice. So, we’ve been lied to. When my husband called them on it and told them we could have gone to our neighborhood Toyota dealer for that price, the senior sales manager said he would see what he could do. When he returned a few minutes later, he asked to speak to my husband alone “man to man.” He offered a meek “no offense ma’am, but let me just talk to him for a minute” response when I gave him the southern woman’s death stare. Let’s be clear. I am the buyer, not my husband. This is my vehicle, not his, and the senior sales manager just took me right out of the discussion. Unacceptable. But he “worked a deal” and came within $490 of our original agreement, except that included only $2,000 on our trade, which is worth a minimum of $4,700...a trade that wasn’t a part of the deal to begin with. My husband, as the brilliant man that he is, asked me if this was the deal I wanted to take, and he knew it was OUR decision. The sales team at Mall of Georgia Toyota should have known this too. And no, that’s not the deal I’m taking. It’s not the price we agreed to and they clearly didn’t recognize my buying power. So, buyers beware. GET IT IN WRITING. Ladies beware. THEY WILL NOT RESPECT YOU. The senior sales manager kept saying there was a misunderstanding about the deal, but our sales associate followed us out the door apologizing, saying he was told 3 times they were going to make the deal with us. I will never, ever do business with this dealership.
Robyn Reitzell O'Dell
Jan 1, 2021
5
Excellent services and professionalism of the technicians. Just ask for the supervisor Alan Richter, that’s it.
Larieux Exil
Jan 1, 2021
5
I bought my truck there, so I have it serviced there. They are always polite and keep me informed on progress of my service visit!
Joey Johnston
Jan 1, 2021
1
4Runner broke down before we got home
Roger Lee Wilson
Dec 31, 2020
5
Good service. Linda is patient with me, care about what I want and explain the product of the car well. I will recommend to my friend.
Lina Huang
Dec 30, 2020
5
James was my service adviser. He did a excellent customer service.
Ghulam4432 Naseer
Dec 28, 2020
1
Ryan the supervisor for the service department Was the worst. I complained about the services I?ve been receiving and he made excuses for the employee Allen Richter. They refused fix my tire which they said needed to be replaced. The tire that needed replacement was under warranty . I brought the tire at Stone Mountain Toyota. They did not try to patch it, they made me drive my car 40 minutes away to Stone Mountain to get a repair. Ryan told me it could not be patched, but when I went to Stone Mountain they said it could be patched and it could of been done at AutoNations or they could replaced it due to warranty. I had complained to Ryan I had came there multiple times due to my tire light coming back on as soon as the next day. Every time I ask them to look at it they wouldn?t, they would fill the tire back up with air and say there was nothing wrong with it. I have asked Alan Richter to please have them to take look at it but he lie and say they looked at it, but I found out from Ryan that it was never wrote down to be looked at. I will be reporting this to the Better Business . I will never get my car serviced at Auto Nations again and I would never recommend anyone to go there to buy a car or service. This place is very unprofessional and don?t care about the safety of there customers and don?t take responsibility for there mistakes.?
Carra Wade
Dec 28, 2020
4
Overall the service was great. They always ask me if I was told a cost of the service before service. I have not been
SammyT3
Dec 25, 2020
5
Buying experience in September 2019 was amazing. The reps are friendly, helpful and loyal. Toyota RAV4 is my dream vehicle and I love every feature there and it’s woman friendly, get it?? Now after that I had 2 services done - again exemplary service. I highly recommend this place.
Dhanu Krishnamurthy
Dec 22, 2020
5
Great service. Fast service and very friendly
David Lauer
Dec 22, 2020
5
James Pak is why I get my truck serviced here. Responsive, focused, very helpful
Jim Rountree
Dec 22, 2020
5
Very good customer service, I had to change my vehicle because I changed my mind the next day about the color of the vehicle but they helped me and no issues about it very good experience shopping there.
Francisco Valdivia
Dec 21, 2020
3
My major complaint is every time I go it’s because the maintenance light comes on...and every time I pick up my car the service dept never resets it to turn it off
Camryxls
Dec 20, 2020
5
Friendly and courteous staff, with a nice waiting area.
Teresa Durden
Dec 20, 2020
5
Great experience. They make me feel like family. Nice to see everyone wearing their masks and doing social distancing.
Marie-suzette Pierre
Dec 18, 2020
5
The service was great and the young lady that assisted me did an awesome job.
Louis Brown
Dec 15, 2020
1
I had the worst service experience here at AutoNation Toyota. Do not bring your vehicle in for service if you would like to keep it for a long run.
Jake TheSnake
Dec 15, 2020
4
Waiting time was 2 hours , otherwise everyone was very nice and helpfull.
Adina Olar
Dec 15, 2020
5
Exceptional customer service!!
Marjorie JosephWargo
Dec 14, 2020
5
Ruben did a great job explaining the difference between the Camry and other models. He was helpful and not pressuring. Each part of the process was efficient.
AnnaLawrence
Dec 13, 2020
5
The sales staff, manager an finance worked with me to meet my needs. I love my Corolla!
A. Knight
Dec 13, 2020
5
I had an amazing time at Toyota. Not everyday you wake up and go to a dealership and had this experience. Dara really make everything great from start to finish. Very patient and got me my dream truck!
Kenn Ryu
Dec 12, 2020
3
Rep who help me excellent customer service but I have to wait 40 minutes for help. Rep who told me to wait he was I supposed in break because he was eating. My perception was he need to moved to another location to eat because look like he doesn?t care.
Ricardo Solis
Dec 11, 2020
4
service was provided as requested, details for future service explained
Marshall Danenburg
Dec 11, 2020
5
Allen Ricter With service was excellent. He did what he said he would do, Repair came in under the projected price and was completed on time. Would highly recommend
Bill Reed
Dec 10, 2020
5
Car was serviced and sanitized.
Toyota Cammy
Dec 6, 2020
5
Went in for 25,000 mile service and had them check the wheel alignment as well. They indicated the alignment was fine and performed the rest of the service promptly and professionally.
Thomas Sandman
Dec 6, 2020
5
Overalls everything are excellent. I will return for more services in the future.
Thuy Nguyen
Dec 5, 2020
5
Excelente servicio, excelente atension y son rapido para dar respuesta
Bernardo Daboin Caldera
Dec 4, 2020
5
Very satisfied with all services! They always very gentle!
Annabel Hernandez
Dec 4, 2020
5
The sales and finance staff listened to what I was looking for and did their best to provide an absolute wonderful experience. They treated me like family. Thank you! I will only come to this dealership in the future.
Chris Ford
Dec 2, 2020
5
Good experience with my vehicle maintenance. Allen was great.
Mavis Krah Anane
Nov 30, 2020
5
This is my third vehicle purchase here.. Neema was awesome and exceptional customer service.
Jan Maskew
Nov 27, 2020
5
This was my 3rd service on my 2020 Corolla. Made an appointment online, got reminder texts before my appointment. They got me in and out quickly.
Joe Jones
Nov 27, 2020
5
I arrived on time for my appointment and was given an estimated length of time to complete the service. The service was completed few minutes earlier than the estimate. I was very pleased with how I was treated and would recommend them highly!
James Mudd
Nov 26, 2020
5
From My sales rep Gabriel Rincon and sales manager Elvis To finance department Kyle and his team Down to receptionist ! I?m a third time buyer from Auto Nation Toyota Mall of Georgia and refer everyone there because .... they?re simply the best- in professionalism , knowledgeable and are courteous !
Rachel Williams
Nov 23, 2020
5
Great service - friendly staff and quick with repair time.
Robin Perry
Nov 21, 2020
5
Kimberly in the service department is the best. Listens to her customers and always aims to please!
A Rhonda Oakley
Nov 20, 2020
1
bad attention, bad response, deals are not respected, they do not respond to the client's needs, they make decisions with one's money without the respective approval,
Francisco prada
Nov 20, 2020
5
Had my car towed to AutoNation & rec'd it back in 24 hours all checked & all fine. Appreciate their work, & appreciate working with F. Rodriguez. I do have a concern that it took me 15-20 min each time I tried to reach AutoNation on the phone. That's just too long!
Heather Worden
Nov 18, 2020
5
dealing with Linda Bernal was such an amazing experience. She made buying my new rav4 a pleasure.
Maria Briones
Nov 14, 2020
1
Expensive services! last time charged me $60 for oil change and they did it for $40 a couple of months ago
Auber Hernandez
Nov 14, 2020
5
Great service. Competent, professional, courteous.
Christine Lynn
Nov 13, 2020
5
The woman that helped check me in was very helpful. I wish I remembered her name. She pulled a tech from the back to help instal by new windshield wipers so I could see it was going to get done. This is my third visit for service and I will continue coming back due to great customer service and care.
Nicole Ziegler
Nov 12, 2020
1
Terrible customer service. Was quoted one price for service, but when I presented a coupon, they inflated the price to offset the coupon. They said there were other charges not included in first price. The service person that originally quoted the price said that it included everything. Called another Toyota dealership and their prices were much better anyway. Will be taking our 2 vehicles to Beaver Toyota. Was thinking of trading them in so. Not here.
Gary Storck
Nov 12, 2020
5
I bought my first Toyota ( Corolla) in 1975 . I’ve owned Celicas, an Avalon, and two Tundras . Value and service has kept me coming back for nearly a half -century . Thank you folks ,at Auto Nation ,for your part in this history. I especially would like to mention my recent service advisor (Dianelis Lindarrte). She provided prompt, courteous, information, and direction. Thanks again
Logan Hurt
Nov 11, 2020
5
The service center at AutoNation Toyota is awesome. They keep my 1996 Toyota Tacoma running like new. It's just purring after the tune-up yesterday, I'm so pleased! And the mechanic found the leak in my wiper fluid system! I've been living with that leak a long time. Edward L. was perfect, as always. He's not the blank you usually draw at the service desk, you know what I mean. He was real, he was friendly, made solid recommendations, found the discounts needed to make the price very reasonable. I look forward to working with him again. I drive right by the local dealership on my way to AutoNation Toyota: they definitely make it worth my while!
Alan Hodge
Nov 11, 2020
5
down to earth and fairly quick. Got a decent deal
Tina Lee
Nov 11, 2020
5
They are always courteous kind and prompt. Great service.
James Gregory Merritt
Nov 10, 2020
5
Normal service , I say normal, however, under the pandemic situation, the personal contact and handling was extremely well handled and comfortable. I am always recommending their service.
Hoffard Normand
Nov 10, 2020
5
Alen K is a great service representative. He is extremely helpful, thorough and knowledgeable. My auto runs smoothly. I love Toyota.
Vicki A
Nov 9, 2020
5
Always great and fast service. I come to Auto Nations for my servicing because it the most convenient very close to my living area.
Amira Logan
Nov 9, 2020
5
Anthony was very helpful and professional, the service is awesome, excellent attention, if you are looking to get a new car i will always recommend Anthony, he will help you get the best deal for you .
Manny Morales
Nov 7, 2020
5
Everyone is professional and very nice! Great service every time!
Marilyn D Rich
Nov 4, 2020
5
Always prompt response from Customer Service in person. Appreciate honest feedback and price quites.
Paula Walter
Nov 3, 2020
5
Shannon our Service Advisor continues to be our go to. Her professionalism and personable approach to ensure we receive the best possible experience is exceptional. She and the Toyota service team are the best!
Exceptional Service
Nov 3, 2020
5
The way receiving the person is professional and the clerk is so kind to explain in detail,
Paul Kim
Nov 3, 2020
5
Friendliness of the staff
Lisa Stinson
Nov 2, 2020
5
I am very happy with my experience with Autonation Toyota Mall of Georgia. I live in Buford, GA. The exit I take to get to Autonation Toyota Mall of Georgia is one exit down 985 to get to Autonation Toyota Mall of Georgia so it is very convenient for me When I need to get my oil changed or have any other problems with my Toyota RAV 4. I am working from home now in Buford, GA I use Map Mouth Assistant Service Manager. He lets me know when I need something done to my vehicle. He has helped me with my car and SUV RAV 4 for years. I trust his judgement on services. He is very knowledgeable about cars. Thank You Map. I
Jane Tudor
Nov 2, 2020
5
My experience at Autonation was excellent. The salesman Andres is very kind and respectful and very knowledgeable. They made us feel welcome. The finance department is also very good 😌 Mr. Lorenzo is funny and very knowledgeable about all the finances part. We loved our experience with them.
Esther Macharia
Nov 1, 2020
5
Your service department is first class!! Kimberly said the car would be ready by a certain time and it was ready at that time. Everyone I had contact with was very nice and friendly. Would not take my car any place else.
Melba Fuller
Oct 31, 2020
5
Thanks for everything...your service its 5 stars. All people make to me a friendly and a good service.
Myrna Lozada Gonzalez
Oct 31, 2020
5
Excellent service! I will always go to Toyota Autonation to purchase and service my car!
Susan Fleming
Oct 27, 2020
5
I was please with the customer service with Estimator Larry. I would continue to bring any of my repair needs here
Patrina Durham
Oct 27, 2020
5
Great and easy experience, thank you so much Andres Llano! If anybody is looking to get a car at Toyota Mall of GA I recommend to ask for Andres, he will take good care of you and help you with anything you need!!!
Yesenia
Oct 26, 2020
3
I opted for car to be washed after service but was not. Service personnel seem like she was in a hurry to get me out of there. First time experiencing this, previous experiences been very polite and professional.
Shawki M Erawoc
Oct 26, 2020
5
Pretty easy process. Got in got my car taken care of and required a rental they helped with that im satisfied with them and would definitely go again
Ernesto Varela
Oct 26, 2020
5
I have always been very happy with the service received at Toyota Mall of Georgia. They never disappoint me. After my service, my vehicle is running very smooth. They take their time with the work and always provide a future service suggestion summary. Their customer service is top notch and their facility is always clean.
Barbara Wright-bruce
Oct 26, 2020
5
customer service was great.
Tamikia Williams Creary
Oct 24, 2020
5
Easy peasy, kevin was a big help.
CheriandDean Bossi
Oct 24, 2020
5
Didn’t know what “Title” referred to. However, Service Advisor Chris Hendricks has been taking great care of me for a long time. Both my Toyotas have been serviced by The Mall of GA Toyota and ONLY The Mall of GA Toyota since the early 1980s. Ken Harris is the ONLY MECHANIC who supervises the servicing of my 1997!! Camry LE which is in PHENOMENAL condition. The ORIGINAL paint STILL looks BRAND NEW!! As well as my 2018 RAV4 XLE. He is personable, professional and an expert. I respect and believe everything he tells me regarding the servicing of both cars. Recently the Service Manager audited my account and found out over the years I have spent approximately $40,000 with the dealership (only.). Wouldn’t go anywhere else. Period.
Joe Angelo
Oct 24, 2020
5
James was extremely knowledgeable and friendly. Car finished in no time
Paul Love
Oct 23, 2020
5
They took me in, since I had an appointment they put me to the front of the line, and got me out quickly.
bgrange
Oct 22, 2020
5
Very quick and very easy, customer service was great.
Timothy Phim
Oct 21, 2020
5
Associates were pleasant, knowledgeable and efficient. The lounge area was clean and set up for social distancing. Highly recommend them!
Diana Williams
Oct 15, 2020
5
Had a great experience as usual. This is why we keep bringing our Sienna back to be serviced at this location. Alen Kadiric takes really good care of us. Thanks!!
Ian McNntosh
Oct 13, 2020
5
Mat my service advisor has been professional and honest about what service my car needed to update my maintenance. Asked for a courtesy driver who drove me home and picked my up in a timely manner. Excellent and satisfying from beginning to end!!! Thank you !
Elaine Mantor
Oct 12, 2020
1
My girlfriend and I bought two brand new cars from AutoNation Toyota Mall of Georgia in July. We had a few questions about the cars like the cleanliness and a few things missing from the car that was on the invoice like a couple of the WeatherTech floor mats. We didn't realize they were missing until the next day and how dirty the outside of both cars were until then either. Because it was dark when we left the dealership, but the did spray some wateron both vehicles to make it look like they were cleaned. We immediately called the dealership to voice our concerns the next day and never received a call back. I then went from my first oil change this past week and was shocked to see the condition the furniture was in the waiting area. There were holes so big in the furniture cushions that you could actually stick your whole arm or legs down in and then when you got up the cheap leather furniture was stuck to your clothes and you have to peel it off. I told the young lady that I was really disappointed about my situation and she said there was nothing that she could do about what the sales team had done and due to covid-19 there was no furniture out there to be had and the sales were down at the dealership so they weren't able to purchase any new furniture. I wish that I was able to post the pictures that I took of the furniture so that everyone could see what I was talking about. I saw award after award for it being a top dealership but it sure didn't look like it maybe in sales but not customer service after the sales or cleanliness of their dealership.
Marc Williams
Oct 11, 2020
5
Dara was our salesperson and he was awesome! He was very informative about the car. He is very kind and polite and has given us the best experience with buying a car for the first time. No hassle or time wasting with him or this location. I would highly recommend him.
Tofu Hawj
Sep 30, 2020
5
We have brought out 2008 Toyota and other Toyota vehicles here for years and received excellent professional and personable services. They care about you and your vehicle and that’s what brings us back every time.
Mike and Amy
Sep 30, 2020
5
Muy amable .... buen trato ... muchas gracias a la señora linda Bernal😊 Andre tueme muchas gracias 💯 recomendable
M García Murrieta
Sep 26, 2020
1
My husband went in for a scheduled oil change and tire rotation yesterday. Out of his own curiosity, he marked the tires - just to see which one ended up where. He also knew the tread in his front tires was considerably less than his back. He waited and was called to pay. While in the parking lot he checked the tires. AND THEY DIDN’T EVEN ROTATE THEM! Scamming people or are their technicians just lazy? He spoke to the service manager who questioned as to how he knew they hadn’t been rotated - he showed him. Offered for them to be rotated free....uhhh yeah he passed on that offer considering it was something he thought had already been done. This is the last time we bring either of our cars there for maintenance or look to them for a new one - which we are both due for new ones. Sooooo, be careful with their “tire rotations”. Also, they can stop sending me the text messages to schedule my next maintenance...pretty sure that won’t be happening 🙄
Jana Smith
Sep 24, 2020
5
Great experience today! We worked with Anderson and he was genuine and accommodating. Every person we met here was helpful. Would absolutely buy here again.
Emily Rose Presley-Pitts
Sep 24, 2020
5
Awesome service a excellent work on my vehicle. Shannon is an expert adviser and pleasant to do business with. Kyle is an excellent technician and performs well.
RickTheRuler
Sep 23, 2020
5
Great service, fair price. Recommend Service Advisor Chris Richter - great professional!
Rudy Tingelhoff
Sep 21, 2020
5
I've always had a positive experience with the service department at AutoNation Toyota MOG. However,I wouldn't recommend going there to purchase a vehicle due to their Sales Manager.
M. Goolsby
Sep 21, 2020
5
The salesman Jacker Hernandez was excellent, I recommend this dealership to buy a vehicle, come and ask for my salesman. I shopped different places but this dealership is the best.
Anne Contreras
Sep 19, 2020
5
Always been great experience at this location! I been purchasing 4 cars with them !
Jose Gonzalez
Sep 17, 2020
5
Brought my Avalon in for routine service plus a safety recall. Routine service consisted of multipoint inspection and tire rotation. The safety recall was a problem with an electronic control unit that receives signals from crash sensors and deploys airbags and seat belt pretensioners. Some electrical noise could cause the incomplete or non-deployment of airbags and pretensioners. An airbag harness kit was installed to correct the problem. The service adviser (9721 Map Mouth), was very cordial and professional. He informed me that the work might take two hours to complete, but he would try to move it through more quickly. The entire job was completed in less than 1.25 hours.
Douglas Fritz
Sep 17, 2020
5
Felt comfortable and not pressured. My salesman was kind and helped me a lot. He even answered texts on his day off. I would work with him again. The finance people were quick and helped me get the car I wanted.
Nicholas Greenfield
Sep 15, 2020
5
Thank You to our sales representative Dara Leangsor! Dara did not rush us into anything we were not looking for and made sure to explain all of the details of the car we were purchasing. He took his time with us and made us feel valued and appreciated. It is sales representatives like Dara that make the car buying experience worthy and willing to come back.
Samantha Retana
Sep 14, 2020
1
The advisor was friendly at first step in He recommends additional services that the vehicle not need at the time ( up sales )..!!! I just took whatever service that the dealer offered for the the vehicle I purchased at the time . When the job completed came in pick up the vehicle, he wasn?t as friendly as he was at first. What kind of service is that ??? I used toyota since 1990 Toyota is a very reliable cars, there?s no need to have those services when it only 30miles when you can wait until 50k 80k to do
Thien Tran
Sep 14, 2020
5
I was very pleased with my service at AutoNation a week ago. Ms. Shannon always goes above and beyond to make sure my vehicle receives the best service on my visits and that my concerns are resolved and respected by her dealership.
P Spooner
Sep 12, 2020
5
They made the experience wonderful. Could not ask for better service. Duke was excellent!
Tabithalm
Sep 11, 2020
5
Kimberly was fantastic. Gave me top-shelf, above and beyond service.
Dan Postema
Sep 9, 2020
5
Thanks for quick service Easy to make schedule through e mail
Kyung Park
Sep 8, 2020
2
Customer service for service department is deteriorated . I was waiting in line for 15 minutes to get oil change this week. All of the service department employee walking by without paying attention to customers. And on top of it they jacked up oil change price too .
Ghulam.
Sep 4, 2020
3
Customer service for service department is deteriorated . I was waiting in line for 15 minutes to get oil change this week. All of the service department employee walking by without paying attention to customers. And on top of it they jacked up oil change price too .
Ghulam
Sep 4, 2020
5
Wonderful to work with. Had my car serviced very quickly
Angela Kohlman
Sep 1, 2020
5
They always help out! James was great! He even took my car to the car wash! Thanks guys!
Barbara Badillo
Aug 31, 2020
5
Excellent service and a good used car at a fair price. Ask for Santa. She is a remarkable sales person, more emphasis on service than sales.
Terry
Aug 28, 2020
5
the service tech did not full window cleaner. but i liked the service.
Andrew Brockinton
Aug 26, 2020
5
As usual, great service and customer care. Highly recommend Autonation.
Robert Walters
Aug 24, 2020
5
Very smooth and enjoyable experience. Will use again.
Paula McKinley
Aug 20, 2020
5
Alan Richter is my service writer. I have used him for the past 6 visits. He listens to my questions and answers them truthfully. He gets me in and out quickly.
Stan Crane
Aug 20, 2020
5
Received quickly. Service took less time than estimated. Lounge was comfortable and welcoming. Service consultant, Map Mouth, was knowledgeable and took the time to answer additional questions I had.
James Mudd
Aug 20, 2020
5
John Duran and his team were extremely helpful and professional during my car buying experience! They helped get me into a 2020 Corolla and I was astonished at how much they were willing to do for me. I highly recommend seeing John Duran and AutoNation Toyota for any car buying needs!
Yoel A. Sanchez
Aug 18, 2020
5
I will definitely recommend it!! I had a great experience. I am grateful with the personnel taking care during the purchase process. especially thanks to John Duran. Thank you John you make it possible. Such a great agent and human being!!! Thank you! Thank you!! Yazmin Torres
Yazmin Torres
Aug 15, 2020
5
Great experience! At other dealerships we were hit with hidden charges and would not be given a clear bottom line. Fred was great to work with and effective and prompt communicator. In and out within 1.5hrs from starting to look at cars and driving off the lot
Afton May
Aug 15, 2020
5
Good and fast service. I love this place and the great customer service that everyone provided to me and my family. Also one of the best sales rep and bilingual is Victor Hernandez!!!
Jenny Perez Quinones
Aug 12, 2020
5
It was a usual dealership service on my Toyota Sienna. Thanks for the same-day appointment and services on my minivan.
Thomas Kalladan
Aug 11, 2020
4
It was a usual dealership service on my Toyota Sienna. Thanks for the same-day appointment and services on my minivan.
Thomas K
Aug 11, 2020
5
Good customer service technician was done service was great
Gregory Warner
Aug 10, 2020
4
Outstanding service over all, great customer service.
Darrell Frankum
Aug 7, 2020
5
Safety Recall safety check up on my Highlander Toyota got it in Alan took care of me appreciate his help they were done give me a call I went to pick car up ,,, it’s like brand new. Thanks. Alan And. Toyota
Bernard R Harris
Aug 6, 2020
1
This is the worst car place to buy a car on the entire planet. Their car salesmen are the definition of slime balls. We ordered a 4runner and were told that it would be delivered in 10 days and be ready for us to pick up, all they had to do was add on the little customized package items that we paid extra for. Turns out they didn't even have the car that we ordered available, and no one bothered to tell us. I called them every day for 2 weeks and every single manager pawned me off on someone else. After calling for 2 weeks, they finally told me my car was available, and we could pick it up. Then when they asked me how our experience was, I told them the truth and called them out for lying- so one of the managers named travis begged us not to give them a bad review and gave me a gas comp. Being suspicious, I told him to write it down on a card and he did. When we came to get our free gas, they told us "oh autonation doesn't allow us to do that anymore." So again, I called them out on lying, and they said oh we will make it up to you and mail you a $100 check. Still waiting on that check.--- this dealership will say anything to try to get a good review, and will try to lie their way out of a bad review. Do yourself a favor and drive to a different Toyota dealership.
Ashley Trinh
Aug 3, 2020
3
How can they charge for an oil change $70.61 when in the Honda dealer it cost $ 42.34 includin labor synthetic oil , tax , everything. Will the covid-19 that the prices elevate? , it seems to me a blatant theft . I will never use this location thieves again
Luis Alvarado
Aug 3, 2020
1
This is the worst car place to buy a car on the entire planet. Their car salesmen are the definition of slime xxxxx. We ordered a 4runner and were told that it would be delivered in 10 days and be ready for us to pick up, all they had to do was add on the little customized package items that we paid extra for. Turns out they didn't even have the car that we ordered available, and no one bothered to tell us. I called them every day for 2 weeks and every single manager pawned me off on someone else. After calling for 2 weeks, they finally told me my car was available, and we could pick it up. Then when they asked me how our experience was, I told them the truth and called them out for lying- so one of the managers named travis begged us not to give them a bad review and gave me a gas comp. Being suspicious, I told him to write it down on a card and he did. When we came to get our free gas, they told us "oh autonation doesn't allow us to do that anymore." So again, I called them out on lying, and they said oh we will make it up to you and mail you a $100 check. Still waiting on that check.--- this dealership will say anything to try to get a good review, and will try to lie their way out of a bad review. Do yourself a favor and drive to a different Toyota dealership.
Ashley T
Aug 3, 2020
5
Frantz my sales guy was amazing! He was patient and very nice! Everyone at AutoNation has been simply great! Thank you for helping me get back to my Toyota!
Geannette Oborne Turner
Jul 31, 2020
5
The service was good and our salesman was great to work with.
Ronda Davis
Jul 31, 2020
5
Awesome service! Ruben Lara was our car salesman and he was awesome went out of his way to accommodate anything we needed and worked with us vigorously for 2 days until our car was ready for purchase. Very patient and very helpful with everything. We highly recommend him and this location.
Maggie Martinez
Jul 29, 2020
5
Chris was excellent and AutoNation was extremely helpful and a great experience.
William Chanady
Jul 27, 2020
5
Ruben Lara is a great sales person, as is the head of sales whose name I cannot remember. We also appreciate Mike in service- excellent care when my Prius V brake system failed. I also appreciate their staff all used PPE throughout the store, maintenance.
Melissa Self Patrick
Jul 25, 2020
5
excellent attention, they are very fast with the procedure if you want a car just go for it and roll out !!!
Maria Andreina Angel Rosales
Jul 24, 2020
5
Going for my services is easy and I’m out in a timely manner thanks to Michael Lee in the service Dept!! He is so helpful and mindful of my time too!!
Bethany Connell Hunter
Jul 23, 2020
1
I purchased a used hybrid vehicle from Autonation Toyota Mall of Georgia on July the 3rd. I was told it would be delivered. It was brought to my home at 8pm on July the 5th. They have a 5 day purchase price back warranty. I purchased the car outright which translates to over $20,000 out of my savings. I requested that the warranty begin from the day of actual possession. I was told that this was no problem. I began experiencing issues with the vehicle in less than 24 hours. I communicated thoroughly with the dealership from the moment it began. The main issue is that the battery does not maintain a charge. It can go from full to empty overnight when the car is not being used. I don't believe anyone opts for the additional complications and costs of a hybrid that is only capable of being used as a gas guzzler. On Wednesday of that week I was told a manager would be spoken with. Then I was told to bring it in Friday, that they would assess the problem and if it couldn't be fixed, my money would be returned. The vehicle was returned to the dealership under the 5 day time frame from time of possession, and I made them aware that I was unsatisfied less than 24 hours after having the vehicle in my possession. I heard nothing until I followed up the Monday afterwards. I was told nothing was wrong with the vehicle. I said, that being their stance, that I requested the guarentee be honored and my money returned. The salesman said it was "out of his hands". I spent 2 days speaking with my bank, leaving messages with the corporate headquarters of Autonation, and verifying with the car manufacturer and owners around the world that the car was not operating as it should. 2 days later I recieved a call from another manager. He said that I could come in and they would refund my money. When I arrived I found it was all a rouse. He threw the car keys across his desk, said the car was mine, that if I didn't take it, he would have it towed to my home, and if I didn't pay the tow, it would be impounded. I left his office in disbelief, called their headquarters and was told that they had recordings of my calls and due diligence in returning the vehicle, that I should take it, to prevent him from following through on his threat and it would be noted that I did return it within the guarentee period. I believed them. Since then, despite multiple attempts on my part, I have heard nothing from Autonation headquarters, and only recieved a so sorry but not going to do anything from another manager. I was lied to multiple times, had a trusted guarantee not honored, threatened, and now I have a hybrid car that can't be used as such and have been ripped off to the tune of $20,000+.
smmickler
Jul 23, 2020
4
All went well. Would have appreciated a car wash. When I had my Hyundai my vehicle was washed after being serviced.
kyeglise
Jul 23, 2020
5
The service rep, Map, was very cordial and helpful. I would recommend servicing your vehicle at this dealership.
Vicki Sadler
Jul 23, 2020
1
I purchased a used hybrid vehicle from Autonation Toyota Mall of Georgia on July the 3rd. I was told it would be delivered. It was brought to my home at 8pm on July the 5th. They have a 5 day purchase price back warranty. I purchased the car outright which translates to over $20,000 out of my savings. I requested that the warranty begin from the day of actual possession. I was told that this was no problem. I began experiencing issues with the vehicle in less than 24 hours. I communicated thoroughly with the dealership from the moment it began. The main issue is that the battery does not maintain a charge. It can go from full to empty overnight when the car is not being used. I don't believe anyone opts for the additional complications and costs of a hybrid that is only capable of being used as a gas guzzler. On Wednesday of that week I was told a manager would be spoken with. Then I was told to bring it in Friday, that they would assess the problem and if it couldn't be fixed, my money would be returned. The vehicle was returned to the dealership under the 5 day time frame from time of possession, and I made them aware that I was unsatisfied less than 24 hours after having the vehicle in my possession. I heard nothing until I followed up the Monday afterwards. I was told nothing was wrong with the vehicle. I said, that being their stance, that I requested the guarentee be honored and my money returned. The salesman said it was "out of his hands". I spent 2 days speaking with my bank, leaving messages with the corporate headquarters of Autonation, and verifying with the car manufacturer and owners around the world that the car was not operating as it should. 2 days later I recieved a call from another manager. He said that I could come in and they would refund my money. When I arrived I found it was all a rouse. He threw the car keys across his desk, said the car was mine, that if I didn't take it, he would have it towed to my home, and if I didn't pay the tow, it would be impounded. I left his office in disbelief, called their headquarters and was told that they had recordings of my calls and due diligence in returning the vehicle, that I should take it, to prevent him from following through on his threat and it would be noted that I did return it within the guarentee period. I believed them. Since then, despite multiple attempts on my part, I have heard nothing from Autonation headquarters, and only recieved a so sorry but not going to do anything from another manager. I was lied to multiple times, had a trusted guarantee not honored, threatened, and now I have a hybrid car that can't be used as such and have been ripped off to the tune of $20,000.
Stephanie Mickler
Jul 23, 2020
5
Very kind and courteous, did a great job
Janice Justice Smith
Jul 22, 2020
5
I ❤️ my car .... Toyota RAV4
Ildana Casanova
Jul 20, 2020
5
I am 54 years old....old enough that I developed a general hate of car dealerships....both sales departments and service departments. Bad experiences repeatedly. From the time I initially met with a young salesman, thru the finance department and 30K miles later with my 6th trip to the service department, I LOVE TOYOTA MALL OF GEORGIA. Staff is friendly and knowledgeable. I swear everyone I have had contact with from the people who check you in for service to the people that update you on the vehicle's needs to the people who arrange a shuttle for you to the cashiers who check you out.....they all know what they are doing, they do it efficiently and they do it with a smile. I honestly don't know how an organization this size runs so smoothly and has so many awesome people. There has to be a bad apple among this bunch, but I haven't run into that person. HIGHLY RECOMMEND.
Susan Bolton
Jul 17, 2020
5
Was able to get my new car within 4 hours. The car is very good and the perks of buying Toyota are great.
Zuleica Soto
Jul 9, 2020
1
This is specifically related to the service department. I always go to get my oil changed and it never fails it is over 2 hours, yesterday 3. It doesn't matter what time of day, weekend or weekday, appt or not. The guy helping me yesterday his shift ended and he just handed off his paperwork to someone else. Well that guy just buried it and kept calling his customers he had been helping. so all these people were coming after me and going before me. It is just chaos back there. I requested an update on my battery while they had.it back there but didnt get it. So I finally get someone to check on it and the car is back up front and they are now telling me yep it needs a new battery, but Id have to wait to get it back into service. I just will do the battery myself. Shannon in the service dept was great though. She salvaged an otherwise horrible experience. So for me I dont want to wait that long anymore for an oil change I can do at home in 30 minutes. Bye Toyota MOG
Wesley Mills
Jul 8, 2020
5
Leaving the Toyota with my new baby. Thanks for the great attention and service of Gabriel Leon
Alma Vank
Jul 5, 2020
5
Ask for @VictorFernandez great sales man. He will look for what you need and will work with you. I will come back in the future thanks for my new 2020 highlander
Alex Peñaloza
Jul 3, 2020
5
I bought my new 2020 highlander at AutoNation and Santa the sales person was amazing. They were all amazing, this is the 3rd vehicle that I buy from AutoNation and I will continue to go back. I love everything about this place. Excelente servicio y excelentes precios y ofertas.
Celeste Feliz
Jul 1, 2020
3
Prices are going up... $70 for a Synthetic oil change is crazy... nothing done but changing the oil!!!
Jeffrey Holmes
Jun 30, 2020
5
Farick took very good care of me. He had me in and out on a Saturday morning. It?s always a pleasure to do business here.
D. Rivers
Jun 30, 2020
5
excellent attention mister John Durán and Ms Karla recommended 👍
Orlando Lacayo
Jun 29, 2020
5
My girlfriend took our 2020 Rav 4 hybrid to get it's first 5,000 mile service everything went so well they answered all her questions about the vehicle they explained everything in detail they were super fast polite and very helpful they showed her how to reset the tire pressure great experience
Mac Mccall
Jun 25, 2020
5
I had 3 recalls and 60000 miles service done. staff was nice and friendly. work was done in a timely manner. I was given all the information before hand as to the cost of repairs. my vehicle has been driving great after service.
ovis2010
Jun 25, 2020
5
Positive experience this time. Have contract so will return
Robin Voellinger
Jun 25, 2020
5
Very happy with the salesman Profesional and explained everything Nice person 👍
Enrique Salas Aparicio
Jun 23, 2020
5
Everyone is very helpful. Very customer service driven.
Tammi Bass
Jun 22, 2020
5
This location provided quality service in a timely manner. The service manager, Brian, was great.
Judith Adams
Jun 19, 2020
5
From the beginning of my service til the end...I felt comfortable and in reliable hands. Cant thank them enough.
Lisalee Autry
Jun 17, 2020
4
Service personnel great price is to expensive.
Michael John Henry
Jun 15, 2020
5
I’m so glad that I purchased my car from Auto nation Toyota of mall of Georgia. I worked with 2 salesmen Dara and Jorge. I had a very particular budget and I’m very stubborn unfortunately lol but those 2 really worked with me. Might I add they are both very popular because many of the customers wanted to work with them and They still made me feel like I was there top priority. They spent a lot of time trying to find the car I wanted with my budget, I’m talkin several hours put in for me especially Jorge. When he found me a car I was so happy 2017 Toyota Camry dark gray seats paperwork signed and everything but unfortunately they were not comfortable giving that car because it had a very minor issue but they wanted me to be safe, though I was upset I really appreciated them being more worried about my safety then just trying to make a sell. So they had to search high and low again for what I wanted lol finally Dara and Jorge found my Camry it was a 2016 and I loved it better than the last one because of darker seats (black) That’s another thing, they knew I had 2 children so they had to take that into consideration when they were finding a vehicle for me. They also found a way to make my down payment tremendously lower and my monthly payments lowered a little more. I really appreciate the hard work they put in for me as stubborn as I was 🤷🏾♀️ thank you so much Jorge and Dara ❤️
Briana C Brown
Jun 10, 2020
5
For many years I took my Toyota truck to a different Toyota dealer for service until they became incapable of delivering good service. I recently tried Toyota Autonation at Mall of Georgia for the first time and it was great. Fantastic customer service, quality of work and facilities.... a whole new experience in car service.
Pedro Suarez Leal
Jun 10, 2020
5
I had a great experience. The sales rep Marquis Oliver was awesome. He was very knowledgeable and patient and we worked out a great deal. I walked away loving my new vehicle and feeling good about my purchase. Lastly I was not pressured to purchase any additional packages once I made it into the finance office. Highly recommend this dealership.
Stacey Faison
Jun 9, 2020
5
The staff down there are top notch! They are great to work with and got me in the vehicle that I wanted and it it perfect for me. When I go for service they are on top of the game. They keep you up to speed on what is going on while you are there.
Stacie Ray
Jun 8, 2020
5
Fue una buena experiencia se los recomiendo y nos atendió de maravilla 👍👍👍
Rigoberto Torres
Jun 8, 2020
5
My service advisor Mr. Map Mouth was exceptional!! Very Professional!! Knows his business!!
Dorothy
Jun 7, 2020
5
Shannon is very caring advisor! I have purchased all my cars from this dealer.
Kourosh Charepoo
Jun 5, 2020
5
exelente atención y amabilidad
Carlos Dejesus
Jun 4, 2020
5
Excellent-service attendant, Edward Lim was most helpful.
Brenda Mackay
Jun 4, 2020
5
Excellent service, but the snack machines have high price on the products.
Francisco Pomaya
Jun 3, 2020
5
Los recomiendo! Tienen un excelente servicio! Pude agarrar mi primer carro con ellos , ciertamente volveré por otro carro. Gracias a Simon y El Senor Don Chino!!!
Iane Hdez
May 30, 2020
5
On yesterday, Chris Richter provided EXCELLENT service on our SUPRA. He's been the best since the departure of Mr Ezell. He's a keeper!
Robert Moore
May 29, 2020
5
Had a recall on the airbag sensor. Appointment was scheduled within 2 days of my call. It took less than 2 hours and they washed the exterior too. Very polite service staff. And free coffee too. And also removed an unnecessary "Maintenance Required" light.
Linda Poindexter Strawn
May 29, 2020
5
From our salesman, Jacker, to the Finance Office, a great experience. They listened, cared, and worked with us!
Kevin Kearney
May 28, 2020
5
Pleasant and fast. Shannon is very nice and kept me well informed about what was going on. Work was finished very fast.
Tony Hogan
May 27, 2020
5
I would like to thank John Duran for his excellent service today. Had an awful visit at another large dealer near you. I left there extremely frustrated with their lack of organization and professionalism. Pulled into autonation on whim before we made the two hour trip home empty handed. John immediately got the ball rolling and we left with an excellent deal and smiling! Thank you!!!!
Josh Martin
May 25, 2020
5
Everyone at AutoNation was professional and most important, not pushy. I would definitely recommend anyone looking for a Toyota to visit here.
Johnk9646
May 25, 2020
5
Tyrell Van Osten did a wonderful job working with us. Very professional and very personable! Everyone else we encountered at the dealership was just as professional and polite.
Bridget Roberts
May 25, 2020
5
Personable team. Good value for service.
Elipress
May 21, 2020
5
Great service. Reasonable cost
Elipress
May 21, 2020
5
I dropped my Avalon Hybrid off at the service center for aa recall warranty replacement and picked up my car 3-1/2 hours later. The car seemed to run fine. Several incidental checks were performed by the service attendants to see if the car was operating satisfactorily. Everything looked fine.
Franklin Waits
May 19, 2020
5
Stellar customer service, great inventory. Our salesperson, Alex, went above and beyond for us. This makes the second car I've bought from this dealership.
David Forsyth
May 18, 2020
5
Many of my friends don’t know, someone threw something at my van while I was driving at night and distorted my side mirror. It was a very scary experience especially since I had my son in the car. But AutoNation Toyota Mall of Georgia and State Farm didn’t make it a scary situation at all!! Quick and easy repairs! Being an older model van I was worried about matching paint colors...nope not a problem for AutoNation, can’t tell the difference!! Thanks guys!! We hope we don’t need you again, but if we do, we know where we are coming!!! Alisa Fiorentino
Alisa Schneider Fiorentino
May 18, 2020
5
Larry at autonation Toyota in Buford is the best!Toyota is always great but Larry is the best person I have ever had the pleasure of helping me.He went above and beyond in every way.I highly recommend using him and the Toyota repair shop too
Anthony Allen
May 18, 2020
5
This service department is top notch. They always hox it right the first time and I'm always happy when I leave!
Rena Thomas Beam
May 13, 2020
5
very professional,over and above customer service.
david adams
May 12, 2020
5
Wonderful Exceptional Service by Edward Lee!!!I have services here and they have always delivered .
Joseph Kasozi
May 12, 2020
1
Beware, brought 3 new cars from them in past 3 years ripped me off for $1600 on the last sale, the finance manager told me they would take care of the mileage on the lease I was turning in, told me whatever they needed to so I would finish the deal on a new truck that day, they never did. When I go back in there to talk to the GM he sent another person to tell me it is what it is and they will not pay for the difference in the mileage like they said they would. I Will never buy another one from them again.
Jason Lee
May 11, 2020
5
If looking for a vehicle, be sure to ask for Matthew Damon Grenier...he truly has the clients best interest at heart. He is professional and definitely goes the extra mile for his clients. Awesome experience!
JA Acceturo
May 7, 2020
5
Very good facility. Excellent customer service. Nice waiting room. Very clean and comfortable Jennifer was very knowledgeable and friendly
Ramon Colina
May 5, 2020
5
Wasn't looking to buy a pickup truck from Toyota that day, however my sales Manager was great. Made me feel like part of his family.. made the whole process simple and easy. A great birthday.. Thanks Wade
Anthony Leak
May 5, 2020
3
They need to give you their best deal first time instead of trying to shaft you. They dragged it out for 4 hours. Ridiculous
Janice J Smi
May 4, 2020
5
Wonderful experience with AutoNation in Buford! Our salesman, Tyrell, was wonderful to work with. He made purchasing my first car quick & easy.
Jordan Adicks
May 1, 2020
5
I couldn't get to make an appointment before I went, but I was attended to in a timely and courteous manner.
Comfort
May 1, 2020
5
They helped me out so much so that i could get a car i love.
Telvin Garcia
May 1, 2020
5
Everyone is so helpful. Micheal Lee is the best. He looks after me every time I get my truck serviced. Very professional.
Pamela Brown Martin
Apr 30, 2020
5
Excellent customer service and knowledge . Reasonable price.
Young Shin
Apr 30, 2020
5
Everything was excellent , the Diller was clean, everyone with face mask ,
Henry Velasquez-moreno
Apr 28, 2020
5
Went for oil change at Auto Nation Toyota at Mall of Georgia. Despite Corona Virus, they are open and providing services. Thanks to Micheal for his outstanding customer service getting my car serviced.
Essa Karimi
Apr 28, 2020
5
Great service, straight talk, goes the extra mile. We have done business with them for more than 10 years and have been pleased with the service department.
Bill Long
Apr 27, 2020
5
Took my 2017 Tundra in for the scheduled maintenance today. Shannon took great care of me, like she always! AutoNation Mall of Georgia is one of the few dealerships I will go to for service work. If they do every recommend or find something I feel they are honest in what they telling me. You hear all the time that you shouldn't go to the dealer for service because it's more expensive and you get better service at a local shop.....not so! I'll continue to come back to Toyota Mall of Georgia for service!
Breynolds
Apr 27, 2020
5
I went to get my car maintenance service done. James was my advisor. He was very kind and has good customer service. The service he provided was excellent.
Moe Moe
Apr 27, 2020
5
Outstanding service, all repairs were completed with excellent results.
C Phelts
Apr 27, 2020
5
Shannon Wread did an awesome job as usual. Very good at what she does.
Mike Rima
Apr 24, 2020
5
Best experience ever thanks to Andres and Scarlett!!
Daniela Cruz
Apr 23, 2020
5
Never have I actually enjoyed going to a dealership before. Staff is always so friendly and caring. I've had the same service manager for over a year now. Shuttle service makes it easy to drop of car and get to work. Highly recommend Auto Nation Toyota Mall of GA
Susan B
Apr 23, 2020
4
Very good service experience Part was ordered, delivered and installed Within two days.
Susan Visi
Apr 21, 2020
1
I had my car serviced yesterday and they are advertising that they sanitizer your vehicle but they don’t! Very disappointed!
Beverly Jones Allen Smidt
Apr 17, 2020
5
Muy recomendado!!!! Un habiente muy confiable y agradable atención; aún en estos dias llenos de temor por la pandemia AutoNation Toyota Mall of Georgia es un lugar muy seguro. Pregunte por don Jacker Hernandez el esta muy capacitado para ayudar; recomiendo en un 100%
Josué Moya Salazar
Apr 16, 2020
5
Excellent salesman, Marquis! Was very friendly, helpful and knowledgeable- highly recommend! Everyone was very pleasant to work with. 5 ⭐️
Mary Ann Pires Prendergast
Apr 14, 2020
5
They did a great job. Got all of the issues corrected, got it repaired quickly and got me back into my car.
Oldbart
Apr 13, 2020
5
During Covid 19 the staff and facility were very aware and kept CDC guidelines to manage process, including sanitizing inside of my vehicle after service.
Vicki Sadler
Apr 9, 2020
5
Map is awesome!? Every time I go there he is ready to help and goes out of his way to provide extraordinary service.
Troy Reikow
Apr 8, 2020
5
Quick process salesman was very flexible. Overall great experience. I bought a new 2019 Rav4. I got it at a decent price and my wife loves it. Happy wife=happy life.
Brian Stokes
Apr 7, 2020
5
Mr. Frantz was amazing. What bought me into the vehicle, was he?s costumer service and great vibe. He was actually outside regardless of all this craziness (coronavirus). And approach and notice I was driving around.
Al Ortiz
Apr 6, 2020
5
Gracias Toyota por la excelencia , buen servicio y los recomiendo por que Toyota es lo mejor
Lizbeth Rhivera
Apr 3, 2020
5
Excelente servicio con las dos personas que tuve para tratar con relación de comprar otro carro buen trato explicion de todo se los recomiendo
Juvencia Cruz
Mar 30, 2020
5
I had such a great experience from my very first car to now my dream car! Thank you to Kyle and Dara for making my experience so great! You guys are awesome!
Bre Adams
Mar 30, 2020
5
This is my first time buying a car from a dealership. I always buy my car all cash.Everyone there were ready to help. My car salesman was fantastic to say the least. The car show room was clean and well kept. Testing cars was easy. There were so many choices, however I was set on what I wanted. They made financing of the car as fast as they can. Unbelievably easy experience. I would have to say their customer service is top notch. I would definitely recommend auto nation to anyone. Thank you.
Michael Adebesin
Mar 29, 2020
5
I had a very pleasant buying experience. The customer service I received from everyone was excellent. My Sales Agent was especially attentive, professional, knowledgeable, and provided excellent customer service.
Angela Bacon
Mar 26, 2020
5
Great customer service!!! Really happy with my purchase!! Para todos aquellos que prefieren ser atendido en su lenguaje tienen personal que habla español les recomiendo que vayan y pregunten por John Duran. Thank you so much for everything
Ben Caraballo
Mar 25, 2020
4
Overall the dealership did a great job when I stopped by to purchase a slightly used truck. Any issue I had were explained and taken care of right away. I can't say enough good things about my salesperson Fred and Tonya who followed up with me to make sure my buying experience was a great one!
Chuck Elliott
Mar 25, 2020
5
Great experience and I love my new car. My only con was that I didn't get to ring the bell lol. I absolutely have no cons.
Brittney Smith
Mar 23, 2020
5
Quality assessment of the issues and made me aware before beginning work.
Theodore Winter
Mar 22, 2020
5
We recently purchased a 2019 Toyota Camry SE and am so pleased with the customer service we received. My boyfriend and I had been to 4 different dealerships over the course of 2 weeks and were not satisfied with the service and prices that were provided. Everyone at AutoNation was very friendly and nice and the first friendly face we seen as we approached the lot was Faaiz. Most of the time you kind of want to avoid the salesman when you first get to the dealership so you can kind of look by yourself until you figure out what kind of car you want. I had already looked on the AutoNation website and knew the exact car I wanted. He approached us and asked what we were looking for. We finally found the car, the car fax was listed right on the inside of the passenger door which is always the first thing you check. Any questions we had he was able to answer, and if he was not able to answer he knew someone that could. We had already test drove a car but of course the car you buy you still want to test drive. We got in the car and he showed us all the fancy parts of the new car, even the car play. To use the car play you have to have a USB cord which we did not, Faaiz had one on hand and allowed us to use so we could play our own music for the test drive. He showed us all the awesome features of the car, including the cruise control setting, back-up camera, and lane assistants. Down to signing the paper, I had already been financed through a local bank for a certain amount. The car ended up being $600.00 less than the original list price, whoop whoop that’s always a plus!. After all the tag, taxes and title fees it was over the amount that I had already been approved for. I really wanted this car and wasn’t going to leave until I had it. Faaiz and the TJ (finance guy) were able to give me almost the same interest rate and monthly payment as I had been approved for. They were not pushy towards me buying the car or putting a down payment like other dealerships we had previously visited. I am overall pleased with my purchase from AutoNation and all that helped make the process so easy. Thank you Faaiz and TJ! I highly recommend AutoNation Toyota Mall of Georgia for all your car needs.
Caitie Ivester
Mar 21, 2020
5
Quick and professional service! Minimized my time in very large waiting room - social distancing. Thank you James!
Nick Bonanno
Mar 20, 2020
5
Just bought a 2020 Tundra! Jorge Susana was my salesman what a great guy,super polity and knows he’s product! Super Happy
Edgar Amador
Mar 20, 2020
5
Bruce Shuck, and Ken (mechanics) and Chris (Service Advisor), were once again, fantastic. Bruce is THE primary reason we continue to have service done there on our two Toyota?s for over the last twenty years.
Joe Angelo
Mar 20, 2020
5
Jorge Susana gave such excellent customer service from the time I walked in til the time I drove away. What a great employee they have working for them. He really knows his vehicles which I appreciated as I asked a zillion questions. I've bought a few cars in my life and I have to say this was the best experience ever. Thank you Jorge and thank you AutoNation.
Shelly Ouimet
Mar 18, 2020
5
Great service ! Highly recommend to anyone. I could not be more happy with my new vehicle. Neema and his team made this such an easy process and I am very grateful for the time that was given. Thumbs up for being such a great team !!!!
Kimberly Quintanilla
Mar 18, 2020
5
Me sentí muy agradecida con la atención y asesoría para comprar mi carro, gracias por la ayuda de John Duran y Daniela Aristizabal, recomiendo mucho es dealer
Paolina Paolina
Mar 17, 2020
5
Quick service. Kind people.
Jane Almond Cleveland
Mar 17, 2020
5
Came from out of state to buy from Fred. He gave me the best deal and was very honest and informative. Very professional but personable as well.
Virginia Lane Kelly
Mar 16, 2020
5
Faaiz, Ronald, Anderson, and Mr.Owen made it a memorable day for me. They was able to accommodate all my needs without an issue. Brand new car and I love it!
Anicia Dominique
Mar 16, 2020
5
My sales representative, Freddy Perez, was a pleasure to work with. His expertise made the process very easy and he was just as helpful after the sale.
Gregory J
Mar 13, 2020
5
I bought my vehicle here and and drive a distance to have it serviced by them because they take great care of me and customer service is the best!!
Rebecca Philpott
Mar 11, 2020
5
Rubin sales rep did an excellent job. Aneered all my questions. He went out of his way to make me comfortable during the whole process. Process was quick and efficient, Total experience from the manager to financing great!!! Couldn?t ask for better .
Belinda Reyes
Mar 11, 2020
5
Not much to say. Came, got what I needed, with no unnecessary faff or pressure. Employees were friendly and kind.
Kevin Le
Mar 10, 2020
5
Good service they are very friendly and good proce
Jong Kwon
Mar 10, 2020
5
Did exactly what we ask for without hesitation. Did not took forever to get everything done.
Yasmin Morales
Mar 7, 2020
5
They were very nice and cooperative I knew what I wanted and did not have a lot of time so they expedited everything
Carole Adams
Mar 6, 2020
1
I purchased a brand new 2018 RAV4 from AutoNation Toyota that I always bring my vehicle to this location for service and I can't believe they did this to me. Approximately at 19k miles, I dropped my vehicle there due to the random screeching noise coming from the right front brake rotor. The dealer determined the differential gear inside of the transmission went bad and the whole thing needs to be replaced. While I doubting that's the cause, my service adviser Alan Richter guaranteed that's the issue and it's all in good hands because they only use brand new transmissions straight from the factory, and so they replaced it. After the 1st replacement, the transmission consistently makes loud and high pitch gear whining noise in first gear. I immediately brought it back, the technician determined the internal parts were failing so they replaced it again. The 2nd transmission, also makes gear whining noise in 1st gear although not as loud as the previous one, but additionally it also makes whooshing noise when shifting, follow by groaning noise in 2nd gear, and worse gas mileage. I brought it back in again, AutoNation Toyota concluded it's the characteristic of the transmission and they decided not to work on it anymore. Upon contacting Toyota North America, I was informed that Toyota only replaces transmissions with refurbished ones, never brand new. At the same time, the random screeching noise from the right front wheel came back. This really pissed me off, basically my car was never diagnosed and my perfectly working transmission was replaced with annoying noisy refurbished one. I tried to work with the service manager Brian and service director Todd but they couldn't do anything about it. Todd claimed all RAV4 makes the same noises and so I took it to another dealer. The other technician verified every noises that I described that he commented it's not normal from a new transmission, but since Toyota only uses refurbished transmission that they can't guarantee another replacement would be any better. I was misinformed about brand new replacement and mistreated by the dealer for not willing to fix the mistake that they made. Now I am stuck with the refurbished noisy transmission that has terrible MPGs on my new car that's less than 20k miles. Please stay away!!!
Jake
Mar 5, 2020
5
Ya all are awesome. Thank you for treating us li kn e family. We will be back
Glen Williams
Mar 5, 2020
5
I had a 2 hour drive to get to the dealership as we live in the mountains and this dealership was the closest. I was impressed when I arrived - the car was checked in inside the service center. I was told my first service, oil change and tire rotation would take 45-60 minutes. It was completed in 45! Everyone was friendly and they did exactly what they were supposed to do. A rarity today!
Paul
Mar 4, 2020
5
Everything was great. Shannon Wread was excellent as always.
Michael Rima
Mar 4, 2020
5
Talk about getting excellent service, I have experienced it at AutoNation Toyota Mall of Georgia. My service advisor Kimberly Sutton and my technician Kevin Davenport took exceptional care of my 2002 Tundra. I had a large amount of work performed on my truck that by the way has over 300,000 miles on it, and I very satisified with the work performed. Kim kept me informed at every development and Kevin's work quality was right on the mark.
Joshua Hedden
Mar 4, 2020
5
Excellent and service representative knowledge and helpful.
Rudrakumar Patel
Feb 28, 2020
5
Good service . I like the service by the staff and willingness to help.
Kidist Habteweld
Feb 28, 2020
5
Keep up the good work!!! Customer service was great and the whole process was managed smoothly.
Angela Wishon
Feb 28, 2020
5
thank you for getting back to me so quickly. i requested a price for a new truck and they got back to me in less than 5 minutes with competitive pricing. thank you to the internet department!
my name is Tonya
Feb 26, 2020
5
My service person was courteous they provided a new loaner while the work was getting done and keep me informed on the progress . I would recommend a friend or family members to purchase or services their vehicle at that location
Frank Phillips
Feb 25, 2020
5
James Pak is great, he pays attention and is extremely helpful.
Rosa Serrano
Feb 23, 2020
5
The entire staff cared about my situation and tried to help me. I was very impressed with that quality. Thank you for your help, AutoNation.
Elizabeth H Filliat
Feb 21, 2020
5
Thankful, and I'm so glad that I have a good service.
Khamphong Phengphachanh
Feb 20, 2020
5
Very Good Experience was just looking ended up purchasing.
Debra Kapka
Feb 19, 2020
5
Service manager was very professional and explained everything about my car services to be completed in the future. I was impressed.
Poohbear
Sep 27, 2019
5
Experience was great. Service was thorough and done in a timely way.
Noelleb
Sep 26, 2019
2
Two and a half hours for an oil change and tire rotation and I had to go ask them to give me my car back.
Don't have
Sep 25, 2019
5
AutoNation and my Sales Rep Marquis Oliver delivered 100% on promises and expectations.
AlaskaBound
Aug 31, 2019
5
Even though they were very busy I got out in under an hour
Juliepiano
Aug 30, 2019
5
Traveling through Georgia and was in need of a tire repair. Toyota Auto Nation handled this beautifully and with minimal cost. A couple of weeks later I was traveling through the same area and needed to get my 10,000 mile oil service. Alen Kadiric was a superb service representative on both occasions. Helpful and thorough beyond expectations. Would recommend this dealership to all.
Vicki A
Aug 19, 2019
5
I am so grateful to Auto Nation . Last year I went to get car because the car I was driving was literally on its last leg. I still owed money (upside down) and was turned down by other dealers for not having 5000.00. I prayed and decided to try one more dealership and that was Auto Nation Toyota. They got me into a new 2018 but the interest rate was high (due to my credit) They advise pay on time for one year and next year we can get you refinance. I did exactly what they told me . Not only did a I get a lower interest rate, car payment too. I got a bran d new 2020 Toyota Corolla . Praise God. Thank you Delmia and team for sticking to your word.
2020 Vision
Aug 8, 2019
5
When I drove my vehicle in, I was greeted by a friendly employee by the name of Ken. He was very kind and polite to during check in and out. I was very pleased at how informative he was because I’m not knowledgeable about my maintenance on my 4Runner. He even walked me out to my car and opened the door for me. I’ll be going back to him for my future services!
Thuy Tran
Jul 23, 2019
5
They did outstanding job
Surveys
Jul 10, 2019
5
Excellent serrvice , very nice technician.
Adina&Gusti
Jul 10, 2019
5
David was outstanding. Prompt courteous service.
JamesGM
Jul 4, 2019
5
Kelvin was the best salesperson ever!! I went in there getting an oil change and walked with a 2019 Toyota Corolla!!
DRobinson
Jun 27, 2019
5
Very helpful, responsive and had a great experience with Michael Lee.
Michael lee
Jun 25, 2019
5
Excellent, professional, and quick.
Susan Taylor
Jun 21, 2019
5
Always a pleasure. Kenneth, the Toyota representative, has handled my service with knowledge and professionalism.
Barby07
Jun 6, 2019
5
Fantastic all arpund
Cire114
May 23, 2019
5
This young man is very nice and professional for his work and experience.
Warner Huang
May 13, 2019
5
Out of battery power.
James Pak
May 11, 2019
5
Our salesperson, Andre Liano, was on top of his game very attentive and courteous
Rock & Roll
May 8, 2019
5
Excellent, knowledgeable, efficient, friendly, polite, helpful, efficient, and highly professional!
ShiftyFifty
May 1, 2019
4
Very sweet people and made you feel welcome.
Savannah
May 1, 2019
5
Ms. Leslie Alexander is truly The professional and I am truly blessed with her professionality.
DREAMZ55
Apr 30, 2019
1
Bought a used 2011 tundra, and I knew with 200+ miles it would need some things, however after having them flush the transmission and check for anything else I was told there was a little valve cover gasket leak and need to look at the spark plugs soon, unknown till I took it to a real Toytoa dealership and having the pros look at it I was told it had a massive leak in the cam craters and it was unsafe to drive due to it could catch fire with the amount of oil leaking on the motor, my point is I know they saw this in the shop and never said a word. 3,700 bucks later it’s fixed and running great. My advice for people looking for a used car/truck go somewhere other than this place.
AustinH
Apr 18, 2019
5
From getting an appointment to getting out of the dealership was a breeze...
1qaz2wsx
Apr 10, 2019
5
Car salesmen was really good honest and did everything to get me the best deal
Jean flores
Apr 6, 2019
4
Very good service
Khoa Tran
Apr 4, 2019
5
I had an awesome experience with autonation. I will definitely be sending all friends and family this way. Customer service was amazing. Matthew Kim and Kyle were absolutely wonderful !
Kkurtz0226
Mar 6, 2019
5
Service dept at auto nation is a pleasure, fast and great service thank you to mr, Map he’s was my advisor he’s very friendly and respectful person
Tranhoang140
Mar 4, 2019
5
I purchased a car from here in 2018, and it was one of the best experiences I've ever had. The entire sales team was so up-front and transparent about their pricing. They also showed a great willingness to be flexible and give me the deal that worked for me. If you like high quality and fairly priced products and you want to deal with sales reps who actually care about your needs, then I STRONGLY recommend doing business with this place.
GeorgiaMan88
Feb 17, 2019
5
Bought RAV4 from Auto Nation. Buying experience was great and everyone one involved during the sale was friendly and comfortable.
Naveen G
Feb 16, 2019
5
Everyone in the sales department is very friendly and hard working. The showroom is always clean and tidy. If there are ever issues, they are always solved in a timely manner! Great place to buy and service your car!
Shelly_W
Feb 14, 2019
5
I brought my 2018 Toyota Highlander in for routine service and was done within 30 minutes. I was impressed.
S. Chambers
Feb 4, 2019
5
I worked with Ken Brannigan. He was extremely helpful and kind. I really enjoyed working with him
Helen Mack
Feb 1, 2019
5
They were very helpful and worked with us to get our Prius.
Carol T
Feb 1, 2019
2
Very uncomfortable Auto Nation Mall of Georgia will never receive another dime from me or anyone else I know. And I work for a very large company in the Buford area that’s very big on diversity.
Xquisite
Jan 30, 2019
5
Wonderful. Had a call from David instantly just looking online for a new car. He got me a new2019 Toyota Corolla. Forever grateful
Kenneth O
Jan 29, 2019
5
I have to say, dealing with AutoNation Toyota Mall of Georgia was an absolute pleasure as a car buying experience. They were friendly and helpful, in a very comfortable environment and there was absolutely no pressure. It helped that we had already found the car we were interested in on their website but even with that, the service we received was incredible. Our sales person was Kevin Eckles and he did an wonderful job of making us feel welcome, comfortable and at ease while answering all our questions and keeping us updated through the process. The only 4 star portion of the visit would be the paperwork which took longer to get completed than I thought was necessary. I could, however, be wrong as I didn't know what had to be done behind the scenes. Kevin wasn't involved in that but did keep us updated as it went through the system. Again, Kevin and everyone at the dealership made buying this car a pleasurable experience for my wife and me. Hmmm, buying a car is a pleasure??? Talk about finding a Unicorn!
DougSmith411
Jan 16, 2019
5
Good person he take care well for everybody
M wasim
Jan 14, 2019
5
This dealership is very customer oriented and the sales person and his team would like to help customer to make a purchase.
CummingBuyer
Jan 10, 2019
5
Chris once again gave me the best service possible. I came in and was out within an hour and a half something that I thought might take a day to fix. I was overly impressed with friendliness of the staff and the cleanliness of the whole dealership.
Sean H.
Jan 8, 2019
5
Only place I take my car!
ARISHR4
Jan 8, 2019
5
Big thanks to Michael in service for his assistance over a holiday week dealing with difficult diagnostic problems on my Scion. His courtesy was over the top.
E.R.Tyre
Jan 2, 2019
4
Kevin was a great salesman! He did a very good job and answered all my questions.
1234566
Dec 31, 2018
5
One of the best and easy people to work with.
Anthony
Dec 21, 2018
5
Kevin Kim was great in helping us select and test drive our vehicle and navigating the overall process of the purchase. We were in and out in a few hours thanks to Kevin's expert approach in keeping everything moving forward quickly and smoothly. Thanks again!
DMullikin
Dec 11, 2018
5
Great service and delivery
HNCorrolla
Dec 3, 2018
5
I was in an out as promised one hour even it was really busy there.but they didn't wash the car. all my other car brand dealership services does that. its my first time with Toyota dealership. so maybe they don't wash it..
onurkah
Nov 23, 2018
4
Customer service representative was excellent.
Rerut22
Nov 23, 2018