Recent Reviews from AutoNation Toyota Mall of Georgia

Two years ago (as of directly now), I came here with a couple of friends because each of us were looking for a new car. All of us were under the age of 16 and was getting ready to start learning to drive (not including the third friend who was nearly 19 years old and supervising us as we were underaged at this time). So to make ends meet and get a head start in life, we decided to take a look at several of the new Toyota’s as they were rated to being the most reliable cars possible. However, not even 20 minutes after we started looking at the cars, a group of salesmen made threats to call the police on us & asked us to leave because they thought each and everyone of us were too young to be at the dealerships alone. However, it was said, by my (soon to be) 19 year old friend, that the age criteria to be at the dealership requires one to be at least 18 years old to look at the vehicles and supervise those who are under 18 years of age. So basically, none of us were in the wrong for anything, yet and still, the salesmen started to act belligerent towards us & rudely told us to leave. I made it known to my friends that I’d never buy from there & told them to look elsewhere. Here’s my word of advice: if someone has met with any dealership requirements and show proof that they’ve done so, don’t chase them away. Believe me…that WILL have a negative impact on the production of your shop so please don’t do this again unless it’s for a good reason.......... My parents found satisfaction with this dealer & left there one evening with a brand new 2017 Camry SE in exchange for a 2010 Base Highlander which had problems with loud noises coming from the engine. They bought the car for the price of a normal new car due to the 2018 Camrys being put on the lot. In addition, the 2012-2017 generation of the Camry have also been around for a while so many bugs were worked out of the 2017 model that my parents purchased, My friend & I eventually got our cars as well (from different dealers and also different brands). I purchased a 2017 Ford Focus S 5-Speed as of November 2017 from Five Star Ford located right outside of Stone Mountain, and my friend purchased a 2017 Dodge Journey SE during March of 2017 from Hayes Chrysler Dodge Jeep Ram in Oakwood. Both cars were also purchased brand new.

Shawn Humphries Jan 8, 2019

Negotiated my vehicle over the phone with the salesperson and the process seemed to be going smooth. The selection was slim for what I was looking for and I went to test drive a specific vehicle. A 2018 Toyota Tundra SR5 in a burn orange color. The truck had the 5.7L engine, a safe in the center console, and the tow package. It was exactly what I was looking for, but not the color. The sales person informed me the color I wanted would be driven up from another location and it would be identical to the vehicle I test drove. While waiting for the financing, my wife and I tried to get snacks from the vending machine for our kids. It was late and they were hungry. The vending machine took our money and didn't work. No signs were posted. Should have taken this as a sign of what was coming as most dealerships offer free snacks and beverages for the customers. I started the financing process by putting a substantial amount of cash as a down payment plus signed the trade in paperwork. The truck I was purchasing had cloth seats so I paid for the upgrade to leather. Almost a week went by before I was able to get the truck. This was also the first time seeing it. It didn't have the safe and the salesman said he didn't realize that was an upgrade. I checked over the truck and inspected the leather heavy. Everything else appeared right. Eager to get me inside to finish the paperwork and so he could get the vehicle to detail I only spent a few minutes looking over the truck. After the process was complete and I was headed home I noticed there wasn't a tow package either. When I got home I noticed it was the 4.6L engine. Two more disappointments! Then my wife noticed a dent in the front bumper. Are you serious? Contacted the salesman and he said it would be taken care of. I sent pictures to him and said I'd be back in 2 days. I drive an hour out of my way to get this fixed. The lady who handles the parts ordering wasn't even aware! The part wasn't in stock and she hadn't seen any pictures that were sent. I had to return again to get the dent in the front bumper taken care of.

Anonymous Oct 8, 2018

My wife and I went to the dealership over the Labor Day weekend with the intention of buying a vehicle. I had contacted an Internet sales person as I had offers from several dealers to compare and the only reason we went to Autonation is that he said they would provide the same deal as the other dealerships. Once we drove the vehicle and began to negotiate on the car, the sales person gave us a price that was far above what we had talked about over the phone and he blamed it on his manager. These are the games these people play. The issue was that the dealer had added multiple options that were never discussed as the focus remained on the MSRP before the dealer added items. Most of these additional items were grossly over priced as they are simply a profit play for the dealer ($3000 additional). I should have checked as we could have gotten a higher trim model for the same price elsewhere. As much as they talk about service and customer focus, when it comes down to it, we felt pressure at the end and ended up buying a car that could have been a lot less elsewhere. In fact we went to Atlanta Toyota afterwards to verify our deal and the people there were much more relaxed without all the pressure and they provided more information than Autonation to help us in making an informed decision. At Autonation they could not explain the taxes on the lease nor the interest and all the figures were not disclosed in the beginning despite asking multiple times. We both felt the pressure for a sale and no one from the sales person, manager, finance guy were able to explain any of the details of the lease. They were simply interested in the sale rather than making sure we had the information we were looking for to make the best decision for us. Of course, they are in the business of making money but I don't subscribe to the high pressure tactics simply to get a sale. Based on my experience at this dealership, I would not go there again nor recommend it to anyone of my family or friends. The people were friendly but focused on the sale not the customer. In the end, it was my fault for making the decision to buy as I fell for their pressure and regret it ever since. Not because of the quality of the vehicle but the information provided and the high pressure tactics.

Mihir Patel Sep 6, 2018

I had a good/not-so-good experience here recently, hence the four stars. The NOT-SO-GOOD: I had trouble with my Prius the other day across town, which made me late for an event at church that did not put me in a good mood to start with. The engine would not kick on after pressing Start. The dashboard display would flash briefly, then I was seeing: "P" lock mechanism. Park your your car on a flat surface and fully apply the parking brake." (The car was parked on a flat surface, btw). Having not seen this message before, but based on what I could glean from the manual and the way the car was behaving, I figured it might be a bad 12V auxiliary battery. I even had a co-worker try to jumpstart it, to no avail. [Side note: I like my 8 year old Prius, and I had never had problems with it before (which I had purchased from Toyota Mall of Ga, by the way), and had generally had pretty good experiences with this location's employees]. I called the 877 customer service number at the dealership to get them to transfer me to the service department to see if they could maybe confirm that it might be a dead battery or possibly something else, before I called a towtruck. When I briefly explained the situation to the CS Rep, and asked to speak to the Svc Dept, she said that it wouldn't do any good, since they can't give out diagnoses over the phone, for 'legal reasons' or something to that effect. I asked her to give me the Svc Dept anyway, and she replied, "O-KAaaayy", in a dismissive tone I did not appreciate. Once the Service Dept rep ("Jim") answered the phone, I explained the situation, read him the dashboard message, and asked if there was anything he might suggest (about what it might be). His response was, and I quote: "Triple A?". End quote. I was ready to blow my top with his somewhat sarcastic response. He then said something to the effect that he honestly didn't know what I expected him to tell me. I was just looking for ANY kind of help, like "Sorry, we can't give diagnoses over the phone, but maybe here's a towing service we might suggest." Or, "Yes, it might be a dead battery, but I don't want to give you false info until we can have a look at it." ANYTHING would have been better than his snide response. Anyway, after hanging up with the dealership, the towtruck guy came and was able to get my car started with his portable charger, and I then dropped it off at Mall Of Ga Toyota later that evening. The GOOD: I worked with Chris the next day, who confirmed it was, in fact, the 12V battery that needed replacing. He was most helpful, and explained everything to me, along with a few other observations from their inspection, but Chris did not pressure me into any further repairs. Chris also helped me with a prior recall that was pending (with Jamis, who is another decent service rep there). He also offered some additional Prius specialist's names there for any future Prius issues I might be experiencing. A true professional. I will return to this dealership in the future for repairs, and maybe even a new purchase, but I just wish there wasn't such a disparity among the employees that work there, regarding customer-facing interactions. I think some inter-personal training needs to be reinforced for some of the folks at that location.

Bob Burns Mar 26, 2018

I’ve been planning on my new vehicle for at least 2 years. I’m a researcher, so I already knew the most important parts of every vehicle I researched. From the Lexus to the Kia, I picked what I needed. I did not rush this process, and it became time to see the actual vehicle I wanted to purchase. Did I *really* want that orange color Tacoma? We walked into the Toyota dealership-over 2 hours away-and were greeted with smiles. This is where my mother-in-law purchased her last truck: a Sequoia (named Sasquatch.) We were told where the new vehicles were and the used. We looked. It was anti-climactic. I was expecting something of an “ah-ha” moment. It did not come. On our way out, we were greeted by a gentleman who introduced himself as Mario. As we spoke, he honestly seemed to want to get me what I needed and wanted. He was willing to put in the time and effort in helping me find that. He was not pushy. He did not make me feel wary like so many others. As we were conversing, I asked questions I had forgotten the answers to. If he did not know, he did not lie. He told me he’d research it (by naming the person he’d ask.) When he knew the answer-even if it was not a positive one-he answered honestly and did not smooth it over with distractions. I felt comfortable knowing that he did not deceive me. That first day, he developed a good rapport with me. This was June. I could not purchase my truck until November. Throughout that time, we spoke frequently. He was honest, kind, and friendly. Finally, it was time to purchase my truck. I wanted a name for the truck, and I was blank. This was important for me! (Yeah, I am a bit of a high-maintenance customer.) I couldn’t think of a good name. Mario suggested “Dante.” It *was* the Inferno color after all. And Dante was a pharmacist like me! It fit on so many levels! Finally, I was able to purchase my truck. To make an even longer story a bit more concise, Mario went above and beyond to help me. This was my first ever vehicle purchase. Definitely not my last. We are now talking about the next vehicle for our household, and so is other family. I’ve continued speaking about the process of getting my truck, and everyone knows the name Mario now. Everyone warned me at first how deceptive car salesman are. After the first couple of months of testing me with questions, they realized that Mario is not typical. I so appreciated every part of my purchase. From the online “build your truck” feature to the time of signing, I had literally nothing to complain about. There were so many more facets to this purchase that involved Mario-like getting leather heated seats, the right head lamps, USB ports, and more. Unfortunately, that level of detail would go beyond even my ability to brag about. If you like a summary: the purchasing process with the salesman Mario was beyond exceptional, and I’d recommend anyone to ask for him when purchasing any vehicle. Have A Great Day!!!

Holly Inglima Nov 18, 2017

I contacted the only Toyota Dealer in Oakwood, GA. where its a Family owned business and closer to my Home. When I accused them of deception (I may have been wrong), but they stopped all communications with me (Makes me wonder if I am right). I made it clear that I was going to buy a RAV 4 from someone within a week and I was willing to work with them anyway. Nothing! The next night I sent a request for a quote after a Co-worker suggested I contact Auto Nation Mall Of Georgia Toyota. David Reed sent me a reply within minutes and gave me a quote in writing, unlike the other dealer that wouldn't even give me a copy of what they offered in person and said that they would. David then followed up with a Professional Call and then excepted my request for a late evening meeting the next day. I got the price I needed which was better than all the deals I had looked at. I dealt with folks who had been there for 10 hours already that day and they worked with us (My teen son and I) and FOR us, to get the deal we needed to match our budget. Best Rate of financing I ever received anywhere. (even with a Bankruptcy 9 years ago) 700 CS Love the car/truck RAV 4 ,2017. I am very strong minded and I wont be intimidated or spoke down to. It was never a concern. (So glad that my Son witness such professionalism, especially after the last experience ) These folks should have been tired and they could have been typical Car sales folks but they were not. I told them how much I appreciated there demeanor and I told them that I would promote there business as long as they handle my friends and family the same way. They told me that it was the way they handle everyone and not to worry. I believe them. Go in and ask for David Reed and tell him Samuel and Elijah sent ya and that you expect the same deal and treatment that I claim in this post. I trust you will get it. ( By the way, My son taught him a few Card Tricks while we waited for financing. Maybe he can show you one of them :- ) Samuel R

RockaDJ Aug 21, 2017

I purchased a used truck which had hidden damage and the dealership did everything they could to not own up to the damage. Mike Williams the Manager is a [non-permissible content removed]. They call him there fearless leader. Its because if you have any issues he will make it as hard as possible to not accept responsibility for there mistakes and dishonesty. He just plays the blame game. Once you purchase a vehicle they don't care anything about you anymore. Its all about taking your money. They charged me $2700 dollars for a warranty and stated they were not making anything they were just taking care of me. But when I called other Toyota dealerships and USAA they stated they overcharged you. And if they told you they were not making money that was just complete dishonesty. They took advantage of a disabled older woman. First truck I was given I took to a mechanic and he said they sold you a truck that needs a lot of work. And the mechanic stated you will have nothing but problems with this truck. Second truck they sold to me at night and had hidden damage. And the truck has issues. It doesn't drive well. I can't even begin to tell you how dishonest this dealership is. It took them weeks after the dealership tag was expired to get a tag. I had to contact them about getting the tag over and over again. They never requested the tag or title. USAA stated they should have already sent you the tag and USAA the title for financing the truck. They owed me a refund that they stated was sent out on the first of July. I never received the refund so I had to contact them several times in regards to getting the refund. Never received the refund. So I talked to tag and title and they sent me a second check. I received that but still have never received the first check. It was never sent out. I asked Karol in customer care about the refund check. Why did she send a check out without tracking. I've never ever received any check from anyone by mail that did not send it certified or with tracking. This was a large check. Next check was sent out by tag and title department and did come certified. I still never received the check from Karol in customer care. The week after I purchased the truck there were issues with the truck and they stated go talk to this department and that department. And when I would do what they asked everyone just sat there doing nothing and stated go talk to this department. After being run all over the place I received no answers to why my truck had the issues it did. Windshield was broken under the wiper blade and I brought this to there attention and they would not fix it. They knew the damage was already there. Its all about the money not about the customers. And the service department did several recalls on my car and they told me I needed additional work on my car. Then a second recall was done months later and they stated I needed the same work. How many water pumps do I need to replace in a year? I was told buy a mechanic that works for Toyota that that's how they make there money on recalls is by telling people they need service done on there cars. Well when they told me I needed a new water pump after I already had one a few months back on the first recall. They realized they made a mistake and didn't look that I had already had one replaced by Toyota and they stated "OH MY MISTAKE ITS NOT LEAKING" So anyone that thinks that Toyota is taking care of you that is not always the case. DO YOUR HOMEWORK. I asked for all my parts on the second recall and I was told you didn't need a water pump the first time by a mechanic. I was also told two mechanics had been fired by stating they were doing work that they had not done. This is a very dishonest dealership. Do your homework before you even decide to walk out of the lot with a used or new car or service they state you need. They look at everyone that comes into there shop and decide what they can do to make money off of them. I see that a lot of reviews state they gave them good deals. Well they overcharged me but made the paper work look like I was getting a good deal. They push these cars on you. They insist you take the vehicle home the first day you look at it. Its how they stick you with the vehicle. They told me the second truck was a loaner truck but had all the paper work typed up. I told them I need to talk to USAA on financing. They stated USAA could not give me better financing. But Toyota is certified with USAA they actually know I can get a discount for purchasing a car from there dealership. Again all hidden information. The finance guy stated he had seen USAA checks to finance the vehicles but he didn't know what it was about. Another dishonest employee. USAA stated Toyota MAll of Georgia knows all about there certified cars with USAA. I can't believe how many rude and dishonest people work at this dealership. I trained customer service for years. These employees are taught to take everything they can from you and make you think they are taking care of you. I had window covers put on my truck they smeared glue that is permanently on the truck and they scratched my truck up and the covers bad. The neighbor across the street took her car in for service and the oil cap fell off the car after going down the highway that day. And then they wanted to blame her until she got loud. She is a very good business person. So she had to trade the car in at another dealership because she was afraid the car was damaged. The car smoked bad after the oil filter fell off the car. If you look at reviews you will see that other customers have had issues with this dealership on google and BBB. I feel like I got robbed from these people. Now I'm stuck with a lemon. Contacted the BBB and filed a complaint and they stated they always get responses from businesses but they stated Toyota has yet to respond about anything. They stated that a dependable business would have replied but they keep records of all there complaints and it would show they did not respond to the complaints. I canceled my warranty a month ago and I'm still waiting to get my refund back. USAA stated they can give me the same warranty for almost half as much. But I'm sure I will be having to contact Toyota over and over to get my refund check. I was also told they have personal friends and family that send out the positive reviews to bring there sales up. I don't like sending out negative reviews but this dealership had just pushed me to the point that I just had to let customers know that there are other dealerships that never treat you like this. I've purchased many cars from dealerships and have never once had any issues with them. Please don't allow this to happen to you. Its been just one big nightmare. And now I'm stuck with a $30,000 damaged car.

lindafishback Aug 12, 2015

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