12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Toyota Mall of Georgia

Bought a brand new 2020 Tundra from this dealership on June 23rd 2020, drove the truck home on 85 that night, and the bug deflector flew off. Annoying, but I was still happy with my experience with the sales department so I didn't fault anyone. A few days later, my window tint started bubbling on the passenger side front window. Came in, got it fixed pretty quickly, great service. While I was there I asked them to replace the bug deflector but they didn't have time and offered to give it to me so I could install myself as I was traveling to Florida in the truck and it wouldn't have enough time to cure before immediately hitting the interstate the next morning. The next few days after that, while in Florida, the driver's front window tint did the same thing. So I called to have it fixed as well as install the bug deflector this go round. I get there for my appointment, and I pull into the service department and stand there for several minutes outside of my truck waiting for someone to engage me. After about 5 minutes, I actively started walking up to employees asking for assistance. One gentleman told me he would get someone to assist me and then he nor anyone else came back to help me. After getting passed around multiple times someone finally directed me over to one gentleman who was clearly busy with another guest and I stood there for several minutes while he helped them. Meanwhile, several people are pulling in and getting helped and I'm still just standing there waiting to talk to somebody. When I finally was able to talk to the service guy he said that they didn't know I needed the bug deflector installed even though I mentioned it more than twice on the phone with the lady while setting the appointment. So, again, I had to schedule another appointment, and this time I did it in person. Scheduled the bug deflector appointment on a Monday morning, first thing. Get to the dealership and the line to even get onto the dealership's property was backed up all the way to the entrance, I sat there for several minutes, no movement in the line at all. I had never seen anything like this before at any dealership and I was already upset that it took multiple visits to get this bug deflector installed. I ended up turning around and going home. I'm not impressed with the dealership's service department at all. I am actually dreading my first oil change here because it's probably going to take several hours or they're not even going to have an appointment for me at all, even if I schedule it myself over the phone. The sales department is exemplary, namely Simon and Travis. I can't wait for my girlfriend to want to upgrade her Corolla so I can work with them again. The service department... I may actually go to another dealership, no matter the distance.

Geoff Kirkpatrick Jul 25, 2020

I purchased a used hybrid vehicle from Autonation Toyota Mall of Georgia on July the 3rd. I was told it would be delivered. It was brought to my home at 8pm on July the 5th. They have a 5 day purchase price back warranty. I purchased the car outright which translates to over $20,000 out of my savings. I requested that the warranty begin from the day of actual possession. I was told that this was no problem. I began experiencing issues with the vehicle in less than 24 hours. I communicated thoroughly with the dealership from the moment it began. The main issue is that the battery does not maintain a charge. It can go from full to empty overnight when the car is not being used. I don't believe anyone opts for the additional complications and costs of a hybrid that is only capable of being used as a gas guzzler. On Wednesday of that week I was told a manager would be spoken with. Then I was told to bring it in Friday, that they would assess the problem and if it couldn't be fixed, my money would be returned. The vehicle was returned to the dealership under the 5 day time frame from time of possession, and I made them aware that I was unsatisfied less than 24 hours after having the vehicle in my possession. I heard nothing until I followed up the Monday afterwards. I was told nothing was wrong with the vehicle. I said, that being their stance, that I requested the guarentee be honored and my money returned. The salesman said it was "out of his hands". I spent 2 days speaking with my bank, leaving messages with the corporate headquarters of Autonation, and verifying with the car manufacturer and owners around the world that the car was not operating as it should. 2 days later I recieved a call from another manager. He said that I could come in and they would refund my money. When I arrived I found it was all a rouse. He threw the car keys across his desk, said the car was mine, that if I didn't take it, he would have it towed to my home, and if I didn't pay the tow, it would be impounded. I left his office in disbelief, called their headquarters and was told that they had recordings of my calls and due diligence in returning the vehicle, that I should take it, to prevent him from following through on his threat and it would be noted that I did return it within the guarentee period. I believed them. Since then, despite multiple attempts on my part, I have heard nothing from Autonation headquarters, and only recieved a so sorry but not going to do anything from another manager. I was lied to multiple times, had a trusted guarantee not honored, threatened, and now I have a hybrid car that can't be used as such and have been ripped off to the tune of $20,000+.

smmickler Jul 23, 2020

Stephanie Mickler Jul 23, 2020

Avoid this dealership like Covid 19. I met with Kevin Kim on July the 3. I purchased, outright, a used vehicle with a guarantee of full return in 5 days if I was unsatisfied. I was told they would deliver the car. I recieved it Sunday the 5th close to 8pm. I drove it Monday. There were immediate problems. I contacted Mr. Kim and kept him abreast of the problems. Tuesday, still issues. Then by Wednesday he said he would talk to his manager and they would have it looked at. -Not too worry, that I could still return the car if I wasn't happy. He arranged for me to bring it in on Friday. I left it at the dealership 4 days and a few hours from having received it, clearly communicating everyday with Mr. Kim. They have the car inspected Monday, said there was nothing wrong with it and although I returned it to them under 5 days, they would not refund my money. I spent hours talking to managers, corporate headquarters, the manufacturer of the car to make certain that what was happening with the vehicle was indeed a defect. I was told this morning by Bill Beckstrand that they would refund my money. A dear friend drove 45 minutes to give me a ride home after I returned their loaner. She was left waiting while Mr. Beckstrand claimed that Sunday at 8 to Friday at 7 was 6 days, that the car was mine, they were not returning my $20,000, and if I did not take the car he would have it towed to my house. If I did not pay for the tow it would be impounded. So here I am out $20,000 for a hybrid car which won't hold a charge, having been straightforward with them from the beginning about the fact there was a problem and trusting they would honor their warranty, to not have that warranty honored. Then to be lied to a 3rd or 4th time that I would be reimbursed if I came tonight. Onlu be threatened instead. These folks are crooks, nothing more, nothing less. My vehicle had problems from the first day I received it. The dealership has a 5 day return policy. I communicated the problems with the salesman from the beginning. I returned the vehicle to them less than 5 days from the time it was delivered. I was told it would be resolved. Today I was told nothing is wrong and they will not honor their return policy. I purchased in full, $20,000, for a hybrid vehicle which will not hold a charge. They have gone back on every guarantee and legal promise.

Stephanie Mickler Jul 15, 2020

We recently purchased a 2019 Toyota Camry SE and am so pleased with the customer service we received. My boyfriend and I had been to 4 different dealerships over the course of 2 weeks and were not satisfied with the service and prices that were provided. Everyone at AutoNation was very friendly and nice and the first friendly face we seen as we approached the lot was Faaiz. Most of the time you kind of want to avoid the salesman when you first get to the dealership so you can kind of look by yourself until you figure out what kind of car you want. I had already looked on the AutoNation website and knew the exact car I wanted. He approached us and asked what we were looking for. We finally found the car, the car fax was listed right on the inside of the passenger door which is always the first thing you check. Any questions we had he was able to answer, and if he was not able to answer he knew someone that could. We had already test drove a car but of course the car you buy you still want to test drive. We got in the car and he showed us all the fancy parts of the new car, even the car play. To use the car play you have to have a USB cord which we did not, Faaiz had one on hand and allowed us to use so we could play our own music for the test drive. He showed us all the awesome features of the car, including the cruise control setting, back-up camera, and lane assistants. Down to signing the paper, I had already been financed through a local bank for a certain amount. The car ended up being $600.00 less than the original list price, whoop whoop that’s always a plus!. After all the tag, taxes and title fees it was over the amount that I had already been approved for. I really wanted this car and wasn’t going to leave until I had it. Faaiz and the TJ (finance guy) were able to give me almost the same interest rate and monthly payment as I had been approved for. They were not pushy towards me buying the car or putting a down payment like other dealerships we had previously visited. I am overall pleased with my purchase from AutoNation and all that helped make the process so easy. Thank you Faaiz and TJ! I highly recommend AutoNation Toyota Mall of Georgia for all your car needs.

Caitie Ivester Mar 21, 2020

I purchased a brand new 2018 RAV4 from AutoNation Toyota that I always bring my vehicle to this location for service and I can't believe they did this to me. Approximately at 19k miles, I dropped my vehicle there due to the random screeching noise coming from the right front brake rotor. The dealer determined the differential gear inside of the transmission went bad and the whole thing needs to be replaced. While I doubting that's the cause, my service adviser Alan Richter guaranteed that's the issue and it's all in good hands because they only use brand new transmissions straight from the factory, and so they replaced it. After the 1st replacement, the transmission consistently makes loud and high pitch gear whining noise in first gear. I immediately brought it back, the technician determined the internal parts were failing so they replaced it again. The 2nd transmission, also makes gear whining noise in 1st gear although not as loud as the previous one, but additionally it also makes whooshing noise when shifting, follow by groaning noise in 2nd gear, and worse gas mileage. I brought it back in again, AutoNation Toyota concluded it's the characteristic of the transmission and they decided not to work on it anymore. Upon contacting Toyota North America, I was informed that Toyota only replaces transmissions with refurbished ones, never brand new. At the same time, the random screeching noise from the right front wheel came back. This really pissed me off, basically my car was never diagnosed and my perfectly working transmission was replaced with annoying noisy refurbished one. I tried to work with the service manager Brian and service director Todd but they couldn't do anything about it. Todd claimed all RAV4 makes the same noises and so I took it to another dealer. The other technician verified every noises that I described that he commented it's not normal from a new transmission, but since Toyota only uses refurbished transmission that they can't guarantee another replacement would be any better. I was misinformed about brand new replacement and mistreated by the dealer for not willing to fix the mistake that they made. Now I am stuck with the refurbished noisy transmission that has terrible MPGs on my new car that's less than 20k miles. Please stay away!!!

Jake Mar 5, 2020

After days of holding my thoughts and frustrations, I decide to write this email. Initially, David and Anthony were very nice because they are sale representatives, they tried to sell the car. The aftercare is horrible. David didn’t explain or didn’t help the set up of the car. We didn’t receive any paperwork that we signed when we purchased the car. I was sick as a dog at that time so I didn’t realize that I didn’t have my paperwork until later. Horrible is understatement about the experience with the finicial and insurance advisor. I came back in Friday 10/25 to write a check for not trading my Toyota 2018. Andree Tueme was the advisor at that time. He was rude and had attitude toward us when I caught him doing the wrong things. No greetings , no thank you , no ma’am or sir heard from this advisor the entire time we were there with him. My dad signed the initial page of paperwork on iPad , then Andree clicked and clicked the next pages. He didn’t explain what he clicked . When I asked what he was signing on the iPad with my dad’s signature and of course without explaining or asking my dad, he explained “ oh it just says you don’t trade in your car.” Then he would show me what he signed with my dad ‘s signature on the iPad. This is NOT acceptable when he used my dad’s automatic signature to continue to sign the paperwork without asking me and my dad’s permission or explanation. I was waiting more than two hours each of the visit to get my paperwork done. Before I came on Friday 10/25, I messaged David ahead of time. He said that he told the financial and insurance advisor who did paperwork for me in Wednesday 10/23 but that advisor was so slow. I don’t remember her name but she told me she just moved from Los Angeles. I agreed with the statement said by David that she is slow as well . On top of that she was rude and unprofessional. She intentionally received the new client instead of me even though David already told her that I and my dad were waiting to do the paperwork. On Wednesday 10/23 we didn’t plan to buy Toyota RAV4, that was why we didn’t bring car title with us. When my husband said we didn’t bring car title and asked her if we can bring it the next day. She simply said NO. And the situation became really intense in the office. Then when my husband said we don’t buy the car anymore, she changed her attitude. She said she would ask David if he can come to my house to get the car title. Yes there is always resolutions for any troubles but that person just didn’t want to help. This Toyota RAV 4 will be my third car that I bought at Toyota Auto Nation. All of my services have been done at your place as well. I am a loyal customer. However, the customer service was terribly horrible. I regret that I have brought my friends and business to your place. The customer service is declining, apparently.

Truc Pham Dec 10, 2019

After days of holding my thoughts and frustrations, I decide to write this email. Initially, David and Anthony were very nice because they are sale representatives, they tried to sell the car. The aftercare is horrible. David didn?t explain or didn?t help the set up of the car. We didn?t receive any paperwork that we signed when we purchased the car. I was sick as a dog at that time so I didn?t realize that I didn?t have my paperwork until later. Horrible is understatement about the experience with the finicial and insurance advisor. I came back in Friday 10/25 to write a check for not trading my Toyota 2018. Andree Tueme was the advisor at that time. He was rude and had attitude toward us when I caught him doing the wrong things. No greetings , no thank you , no ma?am or sir heard from this advisor the entire time we were there with him. My dad signed the initial page of paperwork on iPad , then Andree clicked and clicked the next pages. He didn?t explain what he clicked . When I asked what he was signing on the iPad with my dad?s signature and of course without explaining or asking my dad, he explained ? oh it just says you don?t trade in your car.? Then he would show me what he signed with my dad ?s signature on the iPad. This is NOT acceptable when he used my dad?s automatic signature to continue to sign the paperwork without asking me and my dad?s permission or explanation. I was waiting more than two hours each of the visit to get my paperwork done. Before I came on Friday 10/25, I messaged David ahead of time. He said that he told the financial and insurance advisor who did paperwork for me in Wednesday 10/23 but that advisor was so slow. I don?t remember her name but she told me she just moved from Los Angeles. I agreed with the statement said by David that she is slow as well . On top of that she was rude and unprofessional. She intentionally received the new client instead of me even though David already told her that I and my dad were waiting to do the paperwork. On Wednesday 10/23 we didn?t plan to buy Toyota RAV4, that was why we didn?t bring car title with us. When my husband said we didn?t bring car title and asked her if we can bring it the next day. She simply said NO. And the situation became really intense in the office. Then when my husband said we don?t buy the car anymore, she changed her attitude. She said she would ask David if he can come to my house to get the car title. Yes there is always resolutions for any troubles but that person just didn?t want to help. This Toyota RAV 4 will be my third car that I bought at Toyota Auto Nation. All of my services have been done at your place as well. I am a loyal customer. However, the customer service was terribly horrible. I regret that I have brought my friends and business to your place. The customer service is declining, apparently.

Truc Pham Dec 10, 2019

This is the worst buying experience I've ever had. First of all, they wasted my time by setting up our 2nd appointment on the day that the salesman (Mr. David Brinkley) told me AND texted me that the car will be there. When we went to the dealership, the car was not there and he stated that the car has not even left the port yet. That was not the main issue. What made us left the dealership was the rude attitude of Mr. Brinkley's manager. I don't even know his name because we were never even properly introduced. He is the tall bald headed guy with glasses in a white dealership T-shirt. I'm sure Autonation can access the record and find out who he is. He had extremely rude attitude towards us and tried to add dealer options (none installed at that time since the car hasn't even left the port yet) and proceeded to tell me that they are non-negotiable option which is not true. When I tried to tell them I would like to see the car in person before finalizing the deal, he pressured in VERY rude way into making us sign the deposit paperwork with the credit card numbers. He even stated "If you wanna lock in the car, you need to sign it. If you can't, give me hundred dollars or something." It made us feel not only uncomfortable but also made us feel very embarrassed in front of the other customers. They do not care of customer's privacy. We weren't even offered to sit on the desk. We were sitting on the general waiting area where there were tons of other customers waiting. And he referred me as "Bro" the whole time. What kind of salesperson calls his customer "Bro"? Would he refer his customer as "Bro" if I was an older customer? I felt uncomfortable to the point where I feel like I was discriminated. As I mentioned earlier, this made us feel very embarrassed in front of the other people and wanted to leave that place as soon as possible. I definitely DO NOT recommend going to the AutoNation Toyota mall of GA if you are looking at a pleasant buying experience. We went to different Toyota dealership in town the next day where we were treated like how we were supposed to and guess what, we got a significantly better deal on a similar car with very same options, hassle free, no going back and forth, no unnecessary dealer options added, and I got the keys in my hand in less than an hr. Bottom line is I DO NOT recommend AutoNation Toyota Mall of GA. Please take this advice seriously and don't ruin your buying experience.

Daniel LJ Jul 26, 2019

Negotiated my vehicle over the phone with the salesperson and the process seemed to be going smooth. The selection was slim for what I was looking for and I went to test drive a specific vehicle. A 2018 Toyota Tundra SR5 in a burn orange color. The truck had the 5.7L engine, a safe in the center console, and the tow package. It was exactly what I was looking for, but not the color. The sales person informed me the color I wanted would be driven up from another location and it would be identical to the vehicle I test drove. While waiting for the financing, my wife and I tried to get snacks from the vending machine for our kids. It was late and they were hungry. The vending machine took our money and didn't work. No signs were posted. Should have taken this as a sign of what was coming as most dealerships offer free snacks and beverages for the customers. I started the financing process by putting a substantial amount of cash as a down payment plus signed the trade in paperwork. The truck I was purchasing had cloth seats so I paid for the upgrade to leather. Almost a week went by before I was able to get the truck. This was also the first time seeing it. It didn't have the safe and the salesman said he didn't realize that was an upgrade. I checked over the truck and inspected the leather heavy. Everything else appeared right. Eager to get me inside to finish the paperwork and so he could get the vehicle to detail I only spent a few minutes looking over the truck. After the process was complete and I was headed home I noticed there wasn't a tow package either. When I got home I noticed it was the 4.6L engine. Two more disappointments! Then my wife noticed a dent in the front bumper. Are you serious? Contacted the salesman and he said it would be taken care of. I sent pictures to him and said I'd be back in 2 days. I drive an hour out of my way to get this fixed. The lady who handles the parts ordering wasn't even aware! The part wasn't in stock and she hadn't seen any pictures that were sent. I had to return again to get the dent in the front bumper taken care of.

Anonymous Oct 8, 2018

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Mall of Georgia

Cars.com

Edmunds

Facebook

Google+

Structure My Deal Recent Activity

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Mall of Georgia

Cars.com

Edmunds

Facebook

Google+